Name: UberEATS
Rating: 1.08

“Made a order took 4 hrs before they canceled it im housebound spent 123 on groceries now it's gonna take 3 to five business days to get a refund so now I have no money or food.im going back to door dash more reliable and less fees”

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Posted 30 minutes ago

“Omg. I order dinner and it’s cold and missing items. And the same time i recieve the food and I compliment about it, honestly no reply and after a few minutes I message to uber agin that i keep the food outside of my door and take it back. Honestly I said I don’t want refund. Untill now no reply. What a pity service omg !!”

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Posted 1 hour ago

“Uber Eats makes it difficult to get my money back when they either don’t deliver my food or have the wrong thing delivered while having ridiculous wait times with terrible drivers that cannot do one simple job”

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Posted 1 hour ago

“I place an order from a grocery store and the driver arrived with the wrong item. I refused delivery and contacted Uber Eats through the app. I cannot use what they sent and needed what I ordered. They refunded everything except they kept the tip as a credit in my account. Good for them but bad for me as I am forced to use them again to get the rest of my credit. Called customer service who informed me that they do not have any mechanism to refund the tip credit on my account”

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Posted 5 hours ago

“I place and Order and part of my order was missing below was the response I received from uber one that I pay monthly subscription for so basically your food is not guaranteed when buying with Uber Eats. Hi V, We can confirm that this order isn’t eligible for a refund or price adjustment. Thank you for your understanding.”

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Posted 7 hours ago

“Driver delivered our order to someone else. Admitted it. Asked if we wanted their order. We said no. He left with their order. We didn't get anything. Tried getting a refund. The rep Unnati is customer service flatly said no. And disconnected with us. So, we're out $96. Horrible customer service”

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Posted 1 day ago

“They wont verify a perfectly valid credit card. After a lot of BS, when they finally do verify the card, they try to charge "uberverify" extra fees on my credit card.”

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Posted 1 day ago

“Over charging, the math all most always is wrong.”

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Posted 1 day ago

“placed an order this morning through Uber Eats for 2 tuna mayonnaise salad rolls, 2 millionaires shortbread 1 late and 1 breakfast roll, which came to approximately £21. 1 of the tuna rolls was not included so I contacted uber eats through their app, and was refused a refund. I tried again by messaging an actual person, and despite sending photographs of the order, they refused to give me a refund. I’ve asked for a complaints email address 4 or 5 times now and my request has been ignored. If there was a way to award -5 stars I would especially since no customer service in the UK. Also complaint was resolved by the person from uber eats, but it hasn’t been resolved at all”

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Posted 4 days ago

“⭐ Très mauvaise expérience. Un abonnement Uber One a été activé sur mon compte sans que je l’aie demandé, avec un prélèvement prévu de 14,90 CHF. J’ai également reçu une alerte concernant une connexion depuis un appareil que je ne reconnais pas. Et lorsque j’essaie d’annuler l’abonnement, l’application m’empêche de le faire normalement et me renvoie vers l’assistance. Pour un service qui gère des moyens de paiement, je trouve cette situation particulièrement inquiétante et frustrante.”

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Posted 6 days ago

“My order never arrived, driver claimed that he came and tried to call me but was unavailable, Uber said they will not refund me. The truth is he never called me, the CCV footage at work where he was supposed to deliver has no data of that delivery. When the receipt came via email it showed that the meal was delivered. So the meal was delivered but he could not get hold of me. Uber eats is a big scam, they are actually Uber rats, very disgusting!!!!!!!”

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Posted 6 days ago

“DISGUSTING. it is currently 00:56 in the morning and i just want to eat something good. God forbid a girl just wants to munch on something. I personally can’t cook and i find very racist the fact that it doesn’t deliver to my house. what did i do. do not recommend also the deliver guy stinks”

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Posted 6 days ago

“It’s always when i’m 8-9 months pregnant they mess up the order. This time they “gave the wrong order” and handed me a burger from burger king when i ordered from A&W and forgot the drinks and fries. They charged 28$ including delivery and tip and 18.99 for the entire combo. I received a 5$ uber cash and tried to dispute it but was connected with a very rude person that was learning english as her second language (why would you place them on the phone?) completely bizzare conversation she was treating the issue like it was my problem. Anyways, needless to say the app was deleted Lyft is so much more affordable and i’m willing to try doordash or skip the dishes can’t continue to disappoint like Uber. Thinking there buisness is “top notch” they always make random transactions on my account too so happy to say BUHBYE!!”

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Posted 1 week ago

“It’s always when i’m 8-9 months pregnant they mess up the order. This time they “gave the wrong order” and handed me a burger from burger king when i ordered from A&W and forgot the drinks and fries. They charged 28$ including delivery and tip and 18.99 for the entire combo. I received a 5$ uber cash and tried to dispute it but was connected with a very rude person that was learning english as her second language (why would you place them on the phone?) completely bizzare conversation she was treating the issue like it was my problem. Anyways, needless to say the app was deleted Lyft is so much more affordable and i’m willing to try doordash or skip the dishes can’t continue to disappoint like Uber. Thinking there buisness is “top notch” they always make random transactions on my account too so happy to say BUHBYE!!”

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Posted 1 week ago

“Uber Eats simply can’t get it right. Yesterday was my last time using their platform. In my experience, door dash is always the better option. You will not get your refund after waiting 2 hours for food. Then when they find a delivery driver, they will choose a store location that is ridiculously far away and doesn’t even make sense. You will get cold food, often with missing items. The meal time will have passed well over an hour ago. It will be dark and close to the time of store closure before your order is even assigned to a driver. And yet they say it’s too late for a refund so you can actually get food elsewhere.”

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Posted 1 week ago

“Never got the proper refund back for my order gave me nine dollars back for chips and a chicken bowl with double protein”

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Posted 1 week ago

“Never received my food or refund as much as I tried to show them proof of my account being charged, poor costumer service!”

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Posted 1 week ago

“My Last response to uber eats.. Paypal and I had a great laugh at you people this morning because not only is the order different, the charges are different but the name on the account is not mine either. UBER must hire anyone to do this job because in a court of law this wouldn't have taken but 2 seconds to figure out. You have completely blown my mind and I am sick to think that an organization as large as UBER has such sub par people working for them. Not only that but this was my first UBER order and I am going to close my account and never ever use UBER again. You lost a customer and over 25 dollars. That is the worst business decision I have ever seen taking into consideration how much online purchasing I do. GO UBER...subpar doesn't even come close to how poor your service is!!!!!!!!!!!!!!!!!!!!!!!!!!!!!”

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Posted 1 week ago

“The worst customer service I've had to deal with. Their website changed an item on my order, I asked them to change it back. They wouldn't. I asked for a refund instead, they wouldn't let me make the request. I asked to make a formal complaint, but they wouldn't let me do that either. This was my first time using their service, and it will be my last. All they now say is download their app, but I don't want to download their crappy app for their crappy service”

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Posted 1 week ago

“Ordered ihop due to medical issue and order was delivered to wrong address. Couldn’t call driver so contacted customer service. They refunded food but not tip. Tip was refunded through chat and then reversed 20 min later. With how much business I did with them deleted account and let them have the uber cash couldn’t even use it to try and reorder food. To take advantage of someone with medical issues is absolutely disgusting. Don’t do business with them”

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Posted 1 week ago

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 19%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Returns & Refunds
Refunds Process	Difficult

UberEATS Reviews