UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,945 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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1.1

Based on 10,945 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 25%
Accurate And Undamaged Orders	Greater than 51%
Customer Service
Communication Channels	Live Chat, Telephone
Queries Resolved In	Under An Hour
Returns & Refunds
Refunds Process	Difficult

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UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I tried to be a driver for Uber eats they wanted me to drive 32 minutes to drop off a box and then 32 minutes back which was more than an hour and the pay was $6 in 2 cents the next trip that popped up wasn't our and 9 l think minutes I think for $12 that's one white trip”

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Posted 6 days ago

“Horrible customer service. Horrible service. Family member ordered me a gift from a local donut shop. It was canceled multiple times for no known reason. Because the Uber eats website is so glitchy and non-informative, I contacted the donut shop and spoke with the manager who was super helpful. He confirmed he had my order and it was ready for pickup. Crickets on Uber eats side. Then the sudden cancellation notice on Uber eats site. Again. No reason. The donuts had been sitting on the counter for hours ready for pickup. The manager contacted and thankfully was able to speak to an actual person at Uber eats, and that person claimed they spoke with the receiver on the phone, and that person said “no” to confirming the order. No one contacted me. No one contacted my family member who ordered it. So much back and forth on the help center to where they finally credited my family member back. However, for all the misleading, deception and lies, I was shocked they didn’t take care of this order themselves after multiple errors on their end. Terrible customer service. Terrible service. After reading through several reviews on Uber eats, seems like this is a very common theme.”

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Posted 6 days ago

“Receive incorrect orders, uber will send you through hoops with questions and pictures, that when you supply showing proof, they deny you a refund. Why do they even take someone through this, when they already know that they have no intention to give anyone their money back, whether the order is correct or not.”

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Posted 1 week ago

“Horrible customer service! The merchant was unable to fulfill my order. But he just kept telling drivers I cancelled the order, the order was not cancelled in Uber, I just saw that drivers kept showing up. I asked a driver to give my number to the manager. He texted me right away to tell me he canceled my order with Uber but since it’s not working he’s going to send a free item with a driver to make sure they stop coming. So I indeed did not get my order. I contacted Uber right away and the said wait 3/5 days for a refund to show. When I didn’t get the refund and contacted Uber back they said I was outside the 48 hour window. I contacted them over and over stating they were the ones who told me to wait 3-5 days and I have proof the order was cancelled and I kept getting the same response over and over. Each time I was transferred to a new person I have to wait 6-12 hours for a response. I will be using DoorDash and Lyft from now on.”

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Posted 1 week ago

“I drive for Uber eats, abs I just wanted to say how grateful I am for them! They not only pay well but I had a flat tire and no spare, they sent a tow truck within 30 to 45 mins they were there and Uber covered the bill. That I did not know until the tow truck driver said it's covered, I almost cried, Thank you Uber you guys saved me and I can't thank you enough ♥️”

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Posted 1 week ago

“If I could give a zero, I would. 1. Wrong order. The meal I received was something I wouldn't eat. I literally threw it in the trash. 2. Driver was completely unreachable, both before and after the delivery. 3. UE will not refund my money. Despite asking me to take a picture of the food in my trash can and emailing it to them! 4. TEN PHONE CALLS it took for me to realize that they were not going to do anything. NEVER USE THEM!!! F--- YOU, UBER EATS.”

UberEATS 1 star review on 13th October 2026

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Posted 1 week ago

“I was charged $45 for a grocery store receipt price of $20. Uber Eats grocery orders are a scam and should be reported as such. Even after disputing the travesty I was informed that they purposely ripped me off.”

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Posted 1 week ago

“Uber asked me to do the pickup, withheld the €8.53 offered, then buried my complaint in template replies On 3 October 2026, I ordered delivery through Uber Eats. About 20 minutes later, Uber offered me €8.53 to collect the food myself. I accepted and picked it up. I did the transport myself. Uber did not credit the €8.53. Their explanation? My order already had a “buy one, get one free” promotion. But that promotion was already on the order when Uber made the pickup offer. Why offer me €8.53 to change an existing order if you are then going to refuse it because of something already on that order? Trying to get an actual answer has been infuriating. My messages have been met with what appear to be BOGO template replies, without addressing the sequence of events. Even my GDPR data access request received a BOGO response. A question about my personal data somehow gets answered with an explanation about a food discount. The €8.53 matters. So does being able to trust an offer shown in the app—and getting a relevant answer when it is not honoured. In my experience, Uber Eats failed on both counts. If something goes wrong with your order, this is the support experience I would want to know about before spending my money.”

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Posted 2 weeks ago

“I ordered my food, they charged me, never received my order. I m on my third day trying to speak to someone. No customer service. They ll steal your money and will not respond to you. It’s ridiculous”

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Posted 2 weeks ago

“Do not use Uber eats, you can't connect them at all! I ordered a pizza for my son and the chick stole it! I was charged and can't even contact them by phone! I am done with them, period!!!”

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Posted 3 weeks ago

“Food never arrives. Drivers look like addicts. Customer support is a joke”

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Posted 3 weeks ago

“Terrible app. Will never order again. The only one thing that I wanted they did not bring. Not the first time this has happened. It would be okay if you had a way to call him or if they would let you know ahead of time but it is a terrible app and there's no communication. Can you just get whatever surprise you get. Which is not good. I'll never use Uber eats ever again”

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Posted 3 weeks ago

“Has anyone tried to reach Uber Eats. Unbelievable lousy service. They tell you to go the HELP ON YOUR ORDER. The AI does not understand, you repeat your question 5 times. Then you give up. Why do they not have a support telephone number . They make SO SO money ?”

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Posted 3 weeks ago

“Bicyle riding delivery guy put both pizzas on their side, completely stripping them off toppings. A couple of hours later the anonymous UberEats AI bot still has zero idea what to say or do about it. UberEats has seemingly no interest in serving, helping, or feeding people. Just taking the money and running. Done with it.”

UberEATS 1 star review on 26th September 2026

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Posted 3 weeks ago

“What rubbish service, an hour and half and no food, I could have walked there and back quicker. When you complain you get some stupid AI or completely incompetent telling you how wrong I am and how they are in time, even after an hour and half waiting they still don't accept their failures. Will never use them for anything ever again.”

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Posted 4 weeks ago

“Scam alert! This is the second time my order was marked as delivered when it never arrived. Customer support completely ignored the issue. Save your money and avoid this company.”

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Posted 4 weeks ago

“Falsely charged for a subscription without adding it, app won't let me order, support ignores me. Taking money for a service I can't use. Refund me and answer your messages. Theyre thieves who use your information to force transactions”

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Posted 1 month ago

“The driver can’t find my house but doesn’t seem to try unless I go out to the street. The food is cold or stale. The bot basically says too bad. The live person makes me repeat the story 3 times like it’s going to change. I’ve tossed everything as it’s bad. Now they will Do a small partial refund but want a picture of the food I’ve tossed. Ok A waste of time. I’m Done”

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Posted 1 month ago

“Pay a 40% tip on an item I’m paying 100% more for and wait two hours for a delivery from a store 1.5 miles away. Sometimes I order and it takes 3 hrs I have things to do and have to leave before they arrive and if I cancel I still pay 80% the original price for absolutely nothing. This used to be convenient now it’s simply highway robbery.”

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Posted 1 month ago

“Well never will use Uber eats terrible. Delivery on wrong day. I didn't even want to give any stars but this service made u hit at least 2 stars. They should get NO STARS”

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Posted 1 month ago

UberEATS is rated 1.1 based on 10,945 reviews