UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 9,209 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 9,209 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 28th April 2025

1350

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“1-star is generous. UBER EATS does not deserve any stars. This was the worse experience. The driver picked up our order for 9 people, and never delivered any of our food. No attempt to deliver at all. When I called the restaurant, the manager said the driver was rude to his staff when he picked up. Then, the so called Uber Eats "customer service" was no help at all. They did nothing, they did not offer to reimburse or even re-order the stolen food. This was absolutely ridiculous. Never again!”

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Posted 22 minutes ago

“I was charged for food.I never received. I will never order through them again.I deleted my app. Talk 2 representatives And neither were willing to help me.And you cannot talk to a person! All garbage. We'll never order through them again! I will stick to doordash. Where i'm treated like a person.”

Helpful Report

Posted 1 hour ago

“I placed an online order for food from a restaurant about 8 miles away. The delivery person took 1 hour and 21mins to deliver the food. I reached out to Uber eats customer care and they said it’s well within the delivery window timeline (which it was not) and that they cannot do anything to help and closed the chat on me. Not only are they unhelpful , they’re also rude and wouldn’t do anything to put the customer first. Terrible experience after using their service for so long. I’d not want to continue doing business with them and I wouldn’t recommend them for any online food deliveries”

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Posted 1 hour ago

“Paid $24 for a chicken bowl that. had no protein on it. They only offered a $2 credit without my approval, then said because they gave me $2, there was nothing else they could do and they will not allow you to talk to a manager. I paid $22 for rice and beans...SCAM”

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Posted 3 hours ago

“The customer service experience was unsatisfactory. Following an order of six items from Tatte Bakery, a partial delivery was received with notification of two unavailable items. A subsequent refund request submitted to Uber One was denied. This lack of communication and resolution is unacceptable. I'm done dealing with a company that openly steals customers money!😡”

Helpful Report

Posted 6 hours ago

“I've ordered from UberEats three times, and twice I received someone else's order — mine never came. The third time, I didn't receive anything at all. I contacted support, sent them photos of the wrong delivery, and told them my order never arrived. They asked me for proof that it didn't come — which is ridiculous. How can I prove something I never got? They should be proving that it did arrive. Customer service was unhelpful and dismissive. Terrible experience overall. I’m sharing this to warn others: be very careful using UberEats. You might pay and end up with nothing.”

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Posted 9 hours ago

“The customer service is terrible! I ordered $16 worth of food and drinks from 2 different places and put a $10 tip for the driver, but saw $16 in tips after the fact. I called about 2 hours later and was told there nothing they can do. The fees included were also ridiculous. I’m switching to DoorDash. This company takes advantage of you any way they can with all the fees and don’t disclose the tip info when ordering from multiple places. If I would have picked up the items on my own it would have been $16, but paid almost $56 after all the additional fees and tips that they didn’t disclose. .”

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Posted 21 hours ago

“Never got delivered. Say they can't confirm I never received it and won't get a refund.”

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Posted 22 hours ago

“Their customer service is HORRIBLE!! I placed an order the other day and received the wrong sandwich. I ordered chicken and got beef, which went in the garbage. I reached out to get at least a partial refund, and all I kept getting was a computer-generated message that they can confirm that my order is not entitled to a refund or a partial refund. I asked why since I didn't receive what I ordered. Rather than answering the "why," they just kept sending the same message. I reached out to the restaurant, and she IMMEDIATELY apologized and said of course, I should received a refund. She can't give it to me, though, so she reached out to Uber Eats to refund my money, and they're still refusing. As someone noted below, when you call the phone number to talk to a human being, you get the message that it's disconnected, and you have to go through the electronic version. Will NEVER use Uber Eats again.”

Helpful Report

Posted 1 day ago

“Cold pizza twice - driver was parked down the street for 20 minutes after picking up the pizza, very poor service and no response from Uber Eats when reported”

Helpful Report

Posted 1 day ago

“Lack of customer service,like when I called their customer service line I got a message saying it has been disconnected and no longer taking calls. Orders are always late, wrong or items are missing and uber does nothing”

Helpful Report

Posted 2 days ago

“TERRIBLE! Wasted $42 and I can’t be refunded because I cancelled my order to the restaurant and it got delivered to Illinois while I was in New York. They told me they can’t issue a refund and that ordered have been going to the wrong places!!! This is BS!!! And then the customer service number is BS because you have to go through the app. Then why have a customer service number if you can’t help me!!!”

Helpful Report

Posted 2 days ago

“Left my food at the sidewalk where someone took it first because they didn't try to reach me or come in my yard. Now they're telling me I can't be refunded. Nice. Way to steal 50$.”

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Posted 2 days ago

“My daughter ordered lunch a few days ago and the delivery driver told my daughter to give a review or he was not giving her food what kinda bs people do you have working for you 😡”

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Posted 2 days ago

“Customer service is unacceptable.”

Helpful Report

Posted 2 days ago

“One of the worst companies in the world to deal with. I have to use them due to my job and being situated away from a lot of restaurants on my layovers in different places. They constantly do nothing when you continually get incorrect orders. It may be missing items or you can send them pictures of a meal that isn't your meal and they still will say there's nothing wrong. Embarrassing company with no service the bigger it's got. They refuse to help and offer no aftercare at all. Avoid like the plague if you can. I only wish there was an alternative to them. Useless and pathetic.”

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Posted 2 days ago

“Absolutely horrible!!! We ordered food and was sent the wrong food. The UBER driver took the food back and told us to contact uberesats for a refund. After several calls and several hours later, we got an email telling us that our order was not eligible for a refund. We sent photos even a video of the Uber driver, taking the food back and we still did not get a refund. Worst service ever!!!”

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Posted 3 days ago

“I would put zero if that was an option, an order was placed in error on my phone and cancelled within 5 minutes and I was charged almost $50 for absolutely nothing. The wait was up to over an hour so I know my order had not yet been started. I called and tried effortlessly to get my money back, I cancelled the app after nothing was done , they kept saying they can’t do anything.”

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Posted 3 days ago

“Awful don't deliver”

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Posted 3 days ago

“Ordered Taco Bell and cancelled immediately because I added an extra item I didn’t want, so I reordered what I wanted. Not only was I charged fully for both meals, I can’t get a refund, and my food was 45 minutes late and cold.”

Helpful Report

Posted 3 days ago

UberEATS is rated 1.1 based on 9,209 reviews