UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,832 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 10,832 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 19%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

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“Uber's customer service feels designed to make complaints so frustrating that customers give up. Missing or incorrect items require multiple logins, photos, barcodes, and endless steps to resolve. Meanwhile, Apple and Google Play ratings look great, while independent review sites like Trustpilot tell a very different story, with ratings often hovering around 1–2 stars. At this point, doing the shopping yourself is faster, easier, and more likely to get you what you actually paid for.”

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Posted 9 hours ago

“Took food over a hour and half for food I ordered 13 minutes away from me. Customer service pretty much told me to bad to sad.”

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Posted 1 day ago

“An order for $20 had $14 in fees plus food was cold and not quality enough uber refused to provide solution for the issue”

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Posted 2 days ago

“they stole my food”

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Posted 2 days ago

“I placed a grocery order. The driver marked the shpping as delivered but never dropped off the merchandise. Uber eats refused to reimbursement of my never received merchandise. This was shopping done in DR in Plaza Lama. Never again”

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Posted 3 days ago

“Servicio pésimo de Uber Eats. La comida te la entregan en casa 9 de cada 10 veces por una persona que no corresponde con la que aparece en la app. La calidad del servicio es muy baja en comparación con Glovo, y la atención al cliente es ¡RIDÍCULA! He recibido comida caducada y en algunos casos incluso en mal estado. Hice la reclamación inmediatamente enviando fotos, y solo me reembolsaron una pequeña parte del pedido (una cantidad inferior al valor de los productos en mal estado que pagué). Además, la otra mitad de los productos llegaron incorrectos: pedí un producto específico y me entregaron algo completamente diferente. También quiero añadir que desde atención al cliente me pedían fotos de los productos en mal estado; las enviaba… y su siguiente respuesta era volver a pedirme las fotos. Esto se repitió 4 veces (las imágenes eran perfectamente claras). Me hace dudar que el chat esté gestionado completamente por bots. Finalmente decidí eliminar la app y no volver a usar nunca más este pésimo servicio. NO DESCARGUEN NI USEN ESTA APP.”

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Posted 3 days ago

“Order jimmy john thru the jimmy john app. After 3pm it goes to Uber Eats. Terrible drivers stealing people order claiming they your address is incorrect. How jimmy John confirmed address is correct and my app says it correct, so how are you seeing something different and the driver had a bad attitude and telling me the address is wrong. He even said it was delivered. Shame on the customer service uber provides to the folk the make there business.”

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Posted 4 days ago

“Ridiculous poor customer care service, day light robbery”

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Posted 5 days ago

“I placed an order and after the driver allegedly picked it up, the delivery time kept changing. I asked why she was moving farther away from my home according to the map. She literally texted me that she had so many orders, she got confused, forgot MY order, and was on her way back to get it. I told her to forget it, I no longer wanted it, it had already been almost an hour and 15 minutes, (30 minutes from the original delivery time). She said no, she wouldn't be long, I insisted I did not wish to pay for cold food. Just as I thought, an hour and 45 minutes after I ordered, she dropped off cold food. I couldn't eat any of it. I finally got in touch with customer service vis chat this morning and all they could say was "we take feedback seriously" but could not refund my money. I was extra irritated bc I tipped her well pre-order. I canceled my Uber One membership and am disputing this charge with my credit card company. I will never use them again. I should have stuck with Door Dash.”

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Posted 6 days ago

“Missed some of my order out, made it so difficult to get in touch then fobbed me off”

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Posted 1 week ago

“I ordered food l waited for 1h30mins still my food was not picked up 2 delivery guys canceled and I still waited, l ended up canceling the order and guess what l lost money just like that so sad”

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Posted 1 week ago

“If I could say zero stars I would. Delivery person wouldn’t respond about what was taking so long and sat in same spot for 10-15 min when food was already ready. Chat agent offered no solution and wouldn’t refund my rush $ I paid for and it was over an hour delivery. Agent Ended convo before helping. Food was late, cold and wrong fries. Second agent I tried to talk to (first one said to message if food is cold so I did. And he basically said sorry and asked if I wanted more help then ended the chat with no solution. This was the worst experience I’ve ever had with Uber Eats with no help and I’ve canceled Uber one and going to social media regarding this all.”

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Posted 1 week ago

“Horrible nonexistent customer service! Overpriced with service fees! Uber charges me often for membership fee that I never asked for! When a company forces customers to interact with AI bots, it proves they do not truly value the consumer experience.”

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Posted 1 week ago

“It is very strange that they are still in business. There are so many complaints, and the bad outweighs the good by a million to one. Receiving a correct order is a gamble, and sometimes the food is in such bad condition. You should really level up your service and quality - there are many delivery services today to pick from.”

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Posted 2 weeks ago

“Worse and worse service. Late or never arriving and everything is ai so you can’t even reach a customer service person anymore”

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Posted 2 weeks ago

“Food was left on the streets!!!!!. The driver texted that GPS was taking him to the streets. I texted back confirming the address ( I have received deliveries many times, from same restaurant). Calls were never answered. He just decided to leave the food on a bech, god knows where. Uber driver's name Hugo.”

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Posted 2 weeks ago

“Hola: Soy Repartidor, créanme , procuro hacer lo mejor que puedo mi trabajo, y tengo buena calificación de los clientes. En cuanto a Soporte Uber, es una verdadera frustración, cero interés por apoyar a la flota de repartidores, en todos lo sentidos. Le han dejado el trabajo a las máquinas, Puede resolver la IA los problemas reales de los humanos?”

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Posted 2 weeks ago

“No helping at all”

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Posted 2 weeks ago

“I’m a merchant with Uber Eats. Their customer service is horrible. Call all their available numbers and most of them doesn’t work. Once connected we are put on hold for more then 30 minutes. Hang up and called the same number and it no longer works.”

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Posted 2 weeks ago

“So I have tried Uber Eats 3 times . Only 1 of three orders were without errors . The past two they have been 0/2 . 33% success rate isn’t that stellar. On my last Potbelly order it was missing 2 Of the four meats on the sandwich and was on wrong bread. On my last wings order 2/3 flavors were correct They added bbq in stead of sweet heat . I submitted a wrong item and didn’t get a refund 5$ off but I tipped driver 7. Point is orders were wrong . They should advocate in a more professional manner for their customers. Scott”

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Posted 2 weeks ago

UberEATS is rated 1.1 based on 10,832 reviews