UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 9,907 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 9,907 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 31st August 2025

Anonymous

UberEATS 1 star review on 29th August 2025

John E

1465

Anonymous

Anonymous // 01/01/2019

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“I didn’t order fraud with my fries, but Uber Eats served it anyway. I paid for my order, and somehow, they still “helped themselves” to more money afterward. Never thought I’d be paying extra for the privilege of waiting for cold fries.”

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Posted 2 hours ago

“I order my son's pizza at pizza hut to be delivered by Uber eats and decided to get the big bundle paid for it. Added my tip. Waited and watched the app. It got picked up by Stacy at 4:11pm. Watch her little car on the app go everywhere. I tried messaging her and calling her thinking she was lost. She never answered me. Then I watched her car be at the same location for 30 minutes which was about 15 miles away from me. I called up pizza hut and she did pick up my pizza. Then on the app or showed merchel continue my delivery but he went to pizza hut and told them I was not home. I ended up getting hold of ubereats on the app to cancel. After all the tub around and everything it got canceled at 5:39. It was my first and last time trying to use ubereats. I should have known after seeing on Facebook, Instagram and toktok how bad experiences is really common with Ubereats.”

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Posted 13 hours ago

“I have given this company 4 chances to keep my business. I have not gotten an order right, on time, or hot yet. They dont care when you complain. They brush you off. They got your money already amd thats all they care about. DoorDash for me from now on!”

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Posted 16 hours ago

“I placed my order for $33. Waited as I watched the time. The driver messaged me to say that he doesn’t speak good English, and he dropped the order to a wrong customer. I complained to Uber eats, and they told me that I would not be able to get refund or anything, because the status shows order was delivered. So I lost my money and still did not get any food. will never order again from them. I am deleting the app. And you came even call the customer line to speak with a real person.”

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Posted 17 hours ago

“I normally use this company but today will be my last time. I bundled an order and a few seconds later noticed that the location they sent my order to was far. I cancelled thinking I could reorder within seconds but was charged the whole total of my order as the cancellation fee. I contacted customer service and they basically told me there’s nothing they could do and ended the chat. His name was AKRAM. Same thing for the second person I spoke to. I think this is horrible service. I don’t mind paying a cancellation fee but the total of my whole order is the cancellation fee????? That’s a scam!!!!”

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Posted 20 hours ago

“Absolutely abysmal company, allows drivers to pick up multiple orders which in turn means delivery's that should only take 10 minutes from pick up take 30 to 50 minutes leaving food cold and inedible, when bringing this to the attention of the support they passed the buck and refused to do anything to rectify the situation. This has happened multiple times however I stupidly try to give the benefit of the doubt and gave multiple chances and will not be anymore.”

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Posted 1 day ago

“I ordered food and I cancelled it immediately. It took less than a minute to cancel it. The Uber charges me fully for the food I have never received. So so unfair.”

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Posted 1 day ago

“GARBAGE. I had to wait 2 hours for my food and when I asked for a refund they kept disconnecting the chat!!! Not the drivers fault - the company I will Never ever do business w this corrupt company again.”

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Posted 1 day ago

“We order pizza when it arrived it was ice I meant ice cold”

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Posted 1 day ago

“Honestly should get zero stars. They have no customer service but they make a lot of mistakes with their orders. I waited 90 minutes for my order then the delivery person called me that she is outside. She was not, I spent 30 minutes trying to locate her. After I contacted uber they sent my money back but when i complained about the insane time i lost they said the see the issues as resolved since i got my money back. Is this a joke? Will not be using uber again.”

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Posted 2 days ago

“I contacted Uber Eats for help. They keep disconnecting me with another person. VERY DISAPPOINTING. It’s like HOPELESS to be helped. I canceled my order because it’s taking more than an hour and they couldn’t help me at all and keep disconnecting me. I have never felt so hopeless on a company like Uber eats.”

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Posted 2 days ago

“Being a customer for years am seeing their service going form bad to worst. They line up several deliveries with the same driver and eventually increase the max wait time. Two days ago I had to wait for a total of 2 hours where the max wait time was of an hour. Even today during ordering the wait time was 20 mins and soon as I placed the order the wait time went to 45 mins. They just do not care. Treating their customer like trash. No accountability at all.”

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Posted 2 days ago

“Total trash company. As a former driver I can attest to this fact. First off, they hire anyone with a pulse and a smart phone to do deliveries. They allow bicycles and scooters to be used in rural areas and other locations where bike and scooter deliveries are not practical. Their criminal background check is a joke. I personally know a driver who served an eight year jail sentence in a different state than the state he signed up for Uber in. He was approved to drive since they only checked in the state he signed up in. Night deliveries are usually made by weed heads who smoke weed while working. Many drivers who are not eligible to drive, have a family member or girlfriend, etc sign up to drive and then drive using that person's account. I know a driver who was deplatformed three times. The first time was under his own name. The second using an account under his mother's name and the third time his cousin's name. He's now doing door dash. They knowingly illegal aliens who use bootleg accounts. Just do a Google search on Uber eats bootleg accounts. There are actually Facebook pages that sell bootleg accounts run by organized crime elements. There is a forever turn over if drivers due to the ridiculous low pay and coercion from Uber in there attempt to force drivers to accept unprofitable delivery offers. Most times ubers base pay is only two dollars per delivery, the rest if any is customer tip. Uber often bundles low tip and no tip deliveries together with a customer that tips well. To add insult to injury, on bundled orders uper does not even pay the full two dollars for each delivery. For instance, the base pay for two deliveries bundled together may only be 2.75 plus tips. So the customer that tipped well is subsidizing Uber as well as the low tip no tip delivery. Only desperate people do this job and Uber exploits that to the ninth degree. And the ceo of this company merrily goes to the bank each month to deposit 60+ thousand per month paycheck as Rome burns. There's more but I think you get the idea why this service is so shoddy.”

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Posted 2 days ago

“I ordered food for pick up from what I thought was the location near my house. Checked to go pick up order the app selected the further location. Called the restaurant to cancel because uber does not have a cancel function during the order process. Had to move the order to compete in order to process the receipt. Contacted chat today and they said because it was moved to complete they are going to charge me for it. I cannot believe this. I’ve used this service so many times and $16 is where they will lose me. I’ll never use that service again. Shame on you for making a family waste money on food we couldn’t go get!! Don’t worry I’ll be sure to tell all my friends and family to boycott the service.”

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Posted 2 days ago

“It’s just gotten too expensive to use your service anymore. You walk into the restaurant and the price of the food is lower than what you are charging. Then you add your fees and then you add the tip and 1 cheeseburger meal ends up costing you almost 50 bucks.no thanks”

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Posted 2 days ago

“Usually always late, customer service reps hardly ever compensate whenever there is a mistake. Horrible service overall. Oh and so overly priced.”

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Posted 2 days ago

“I Ordered food and they did not apply the buy one get one discount. A $25 order with fees went to $38 so I immediately cancelled . After I cancelled they charged me $29+ cancellation fee and never brought the order they claimed I cancelled to late. So I called customer service and asked them how I can get credited and the hung up on me . Would never ever ever use this company again . If I cancelled to late as they claim then they should have delivered the food and credited me the difference of buy one get one free. Instead they delivered nothing and charged me for nothing . 100% shister company , do not ever use”

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Posted 2 days ago

“I placed an order on Uber eats they said my order would be here at one time the driver rode right past my house then the time kept changing I talked to customer service and they said I would get it at 1154 I asked them to cancel my order because I couldn't get it they told me I was not getting a refund I set up all this time waiting and I didn't get my money nor my order this is the worst company ever then i couldn't get a real person then I couldn't get a number or anything to call them they dropped my order off at the wrong house before but because I got it I didn't complain but to not get your money or your order is ridiculous”

UberEATS 1 star review on 28th August 2025

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Posted 3 days ago

“I recently ordered with a uber Eats for Jack in the box. I cancelled the order within less than 10mins.. they wouldn’t refund me the $$ claiming jack in the box had “received” the order, mind you, received the order but had not yet prepared it or had it ready. They didn’t even offer credit. The took my $21 and that was that. When I reached out to supper, I spoke with an agent named James, when I told him the situation and explained my end, again, no offering of a resolution. When the agent James felt HE gave me the “best” resolution to this matter? He ended the chat. Wouldn’t give me the time to finish my sentence before he took that action. He offered no sincere apology or credit. DoorDash never did that to me. As a loyal user of the UberEats app, it was disappointing to say the least. I will no longer be using the app. James you’re horrible btw and don’t belong with customer support. You didn’t offer any sort of support for me. Thanks for absolutely nothing.”

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Posted 3 days ago

“Before starting the order there was an offer for four dollars off $25 order. I selected it and I placed the order. At checkout it automatically apply to $.49 credit for the delivery fee. I unselected it but it still won’t let me select the $4 Off. My purchase was $34+ dollars. Tried to call customer service and they won’t talk to you and tell you to go to their website. Very frustrating. Feels like a scam to me to offer the discount and then disable it”

UberEATS 2 star review on 28th August 2025

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Posted 3 days ago

UberEATS is rated 1.1 based on 9,907 reviews