UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,945 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 10,945 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 25%
Accurate And Undamaged Orders	Greater than 51%
Customer Service
Communication Channels	Live Chat, Telephone
Queries Resolved In	Under An Hour
Returns & Refunds
Refunds Process	Difficult

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UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never delivered my order. They went to the wrong house.”

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Posted 2 months ago

“Delivery driver dropped off pizza box on the ground. Food was over taken by ants. No knock no call nothing! Uber Eats did absolutely nothing about it. They tried to brush it off with an AI reply?! No accountability whatsoever. A lot of food will be ruined by this service if they are allowed to continue functioning. Will never use this so called service again and look forward to the day they are no longer in business.”

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Posted 2 months ago

“We ordered food from Uber Eats, who stayed in her room while we went out (her choice), which was scheduled to be delivered to my daughter at our hotel in Barcelona. It was delivered by bicycle. When the delivery person arrived, he gave her the wrong order, which she didn't discover until she was back in her room. Her mother had ordered it, so he called us and stated the situation. We called our daughter to let her know that she got the wrong order, and that the rider was waiting downstairs. HE YELLED AT MY DAUGHTER, AS IF IT WERE HER FAULT! In fact, she had nothing to do with it! It was entirely HIS FAULT! In any case, yelling at a young girl for an error HE made was beyond the pale! Please, do not order from Uber Eats if you can possibly help it!”

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Posted 2 months ago

“Terrible customer service. You cannot reach them when they make mistakes, and that happens a lot. Only bots and automated replies.”

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Posted 2 months ago

“There is a reason that Uber Eats won't acknowledge Trustpilot reviews. My experience, the app displays discounts and offers, that are not given. Probably because there quickly developed systems are poor and their technology isnt checked before being promoted. There support is non existent. Done mainly through chatbots that don't work. Eventually I did get through to a human support responder on the chat service and after promising they would deal with my problem, they didn't even after proving my problem with screenshot. They then ignored all my attempts to speak and complain. When I've had errors with just eat and deliveroo.......dealt with straight away This is a taxi firm trying to be food delivery service. It doesn't work. Avoid! Heed my advice. Ive deleted the app, better services are available”

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Posted 2 months ago

“I'm on the app it says zero delivery fee. I order my food almost every time it tries to sneak in the delivery fee. I won't keep ordering from anywhere where I feel I'm being cheated”

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Posted 2 months ago

“Well, I signed up with Uber. Eats to make extra money instead of making money it’s costing me money because what you pay is absolutely ridiculous for what you expect someone to drive to deliver food. make five dollars to drive 18 miles. And then from that location instead of sending me back home you sent me to the next town over another 18 miles to make six dollars. This is by far the worst company ever in history. And then, if I don’t accept that location, you dinging me for denying the drive for not wanting to drive all the way up to Melbourne when I live and work in Port St. Lucie Jensen Beach Florida.”

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Posted 2 months ago

“Uber said I could bundle with another order. But, there was no way to type in the restaurant that I wanted to bundle with, nor was not included in the list of restaurants available to bundle, even though my driver would be driving past the restaurant on the way to my house! Uber charged me for another order with a another delivery fee, simply because I had no way to add the restaurant to my order to bundle it with the original order. Uber, I honestly hate you and will not be using your service again.”

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Posted 2 months ago

“Just dont Honesty. Its just throwing your money in the garbage. Food is cold and soggy before it gets to you. Completely crazy prices they charge. Never in a million years will I use this service again. How it is allowed is beyond me.”

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Posted 3 months ago

“My order was never delivered. I contacted customer service and they were horrible! I explained the order was never delivered and no photo proof that I was received it or where is was left was provided. They responded by the driver showed that they arrived so I did not qualify for a refund. Complete BS! I will not be ordering through them again after using them for years!”

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Posted 3 months ago

“Less than a star. My son was playing with my phone last week and doing fake shopping. My Face ID glitched and he managed to put through a $325 order in at 7-Eleven. I was beside him and noticed right away. The order was cancelled within 10 seconds but because 7-eleven accepted the order uber is saying I’m responsible for $309. They said that they can’t provide the order nor can they give me my money back which I’m pretty sure is against the law in BC. Not sure why the cancellation button exsists if this is the case. Do better uber”

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Posted 3 months ago

“Driver accepted order then drove past my house (presumably to complete other orders far away). Arrived over an hour late and the bag was ripped and boxes inside smashed (like it had been stomped on). My husband is often away with work and it’s was just me and my daughter - so I didn’t feel safe confronting him or leaving a bad review. When I complained to Uber Eats they gave me an £8 refund but my delivery cost me £22.52. When I questioned it, I was sent the exact same response three times, saying my refund had been processed and none of my questions answered. This night was a treat for my daughter and it left me in tears - I cooked dinner and she had to eat long past her bedtime since none of the food delivered was usable. I’m never putting myself in this position again. I’m canceling my UberOne membership, deleting the app and posting my experience online to warn others.”

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Posted 3 months ago

“I contacted uber eats 5 times about an undelivered order providing the errors below made and amazingly they have said their driver did nothing wrong. Appalling service. Avoid them, deliveroo are so much better. Mistake 1 - It wasn't a save location. Everybody who walked past would have seen them. A safe place would have been behind our hedge. Mistake 2 - I called the rider who said he would deliver it in 9 minutes, but he didn't. Mistake 3 - the rider didn't knock on the door. Deliveroo always knock on the door.”

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Posted 3 months ago

“This is the last time I'll be using Uber Eats. I ordered a loaf of bread from a supermarket through the Uber Eats app. When it arrived, around a quarter of the loaf was missing. The packaging was sealed at the top, but there was a significant hollow space inside, making it clear that part of the contents had been removed. This isn't just about the missing bread—it's a serious food safety concern. An opened or tampered food package should never be considered safe to consume. As a customer, I have no way of knowing when, how, or by whom the contents were removed. Despite reporting the issue through Uber Eats, they refused to issue a refund and simply asked me to leave a rating. That's an unacceptable response to a potential food tampering incident. I paid Uber Eats, placed my order through Uber Eats, and they should take responsibility for ensuring customers receive safe, untampered products or provide an appropriate resolution when they don't. This experience has completely undermined my confidence in Uber Eats' customer service and their commitment to customer safety.”

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Posted 3 months ago

“Uber Eats overcharged me by £14.96, refunded only £9.79, and left an unexplained £5.17 difference. I opened three tickets, and two were closed without letting me respond. Even after repeated attempts, they still didn’t understand the issue or explain why the full amount wasn’t refunded. It should not take multiple tickets to resolve a simple billing error. The lack of transparency and the refusal to escalate the matter makes it feel like they simply stole the remaining £5.17. Very disappointing customer service.”

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Posted 3 months ago

“They made mistake on my order, never received my order, we texted and called the driver never got back to us. I complained to their costumer service which is just online chat( they don’t have customer service hotline), and it put in a loop for talking to the app agents and they avoided all the errors they made and no shame for it, took my money no refund. I complained to Better Business Bureau, the same result, they didn’t answer any inquiries I had in the complaint letter just said talk to their online app agents. It’s a closed loop trap that set up for people who wants cheap deals to fall into. I have a coworker that has been using them for their discounts and deals, I warned him not because my experience but he didn’t listen until they failed his order and he made complaints, guess what? Uber blocked his account!”

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Posted 3 months ago

“Driver was fine and delivery took little longer than time. However, milk inside was leaking. On Ubereats, I addressed the issue as prompted by them - sent photo, wrote description but they insisted on downloading Ubereats app to register issue which I did..By that time it was 48 hours and they refused to resolve the issue. You cannot call them either. Had I read reviews beforehand, I wouldn't have ordered through them. Over the years I have used Uber's cab service and they didnt bother to resolve my issue even though it was related to safety!”

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Posted 3 months ago

“I have my address put in. I have the name of the hotel put in there, and I have the drop off pin directly on my building. And they take it somewhere else and I called the driver twice and he doesn’t answer so I asked for a refund as somebody else got $50 worth of pizza And I’m not eligible for a refund and no one will contact me. I feel like that should be illegal. I will never use the service ever and I don’t recommend anybody does.”

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Posted 3 months ago

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Posted 3 months ago

“Love UberEats. Delivers my orders on time.”

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Posted 3 months ago

UberEATS is rated 1.1 based on 10,945 reviews