UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 9,487 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 9,487 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 18th June 2025

Anonymous

1405

Anonymous

Anonymous // 01/01/2019

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“Today I played a order with Wendy's and I was charged almost 50.00 . It is terrible. Don't order from them. You will be way over charged. I won't be using your app again”

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Posted 2 weeks ago

“Being a driver and having less than a 87% satisfaction rate will terminate my account. I made sure that I give my all when I deliver and my satisfaction rate kept going down and when I tried asking for help they did nothing about it.”

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Posted 2 weeks ago

“I ordered from Olive Garden. Uber Eats delivered my food but only gave me one bag. I text him and called him. He said he was going to bring me the other bag and he didn't. Couldn't get hold of customer service and they blocked my number. I believe he stole part of my order. I called Oliver Garden and the manger was really nice. She apologized and reordered the whole order and had someone from the restaurant deliver it. Awesome. Stay away from Uber Eats. They are not honest.”

Helpful Report

Posted 2 weeks ago

“I repeated an order, but they send a different order to the restaurant and I cancelled the order right away but they charged me for the order because the restaurant had accepted it. Tried working it out with uber eats or a refund but they wont refund even thought their fault. Will never use them again.”

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Posted 2 weeks ago

“I ordered a 2 for price of 1 calzone. Should have been 18.00 plus 3 toppings at 2.00 each. Both should have been around 24.00. after their service fee came to 44.00. when I called to complain, customer service hung up on me.”

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Posted 2 weeks ago

“I ordered several items from Charleysa sandwich and wing place I received two of five items I ordered I reached out to Ubereats about my issue they responded 7hours later asking for a receipt I had thrown away and pictures of food I didn’t receive makes no sense I spent 60 for literally nothing I already had a hard time in thinking company’s like this was worth it and it’s definitely proving me right the so called convenience is not worth the hassle no food and out of 60 dollars”

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Posted 2 weeks ago

“Missing items from my order and this company refuses to refund the money for the missing items absolutely crazy! I will never use the delivery service again my drinks were also left on my porch sideways spilling everywhere.”

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Posted 2 weeks ago

“Absolutely horrific. My pizza was made five minutes from my house yet it arrived stone cold sober, all floppy and soggy and wet. Obviously these guys drive around and around to 1,000,000 other places before they get to my place. I will never use Uber Eats again.”

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Posted 2 weeks ago

“I had an extremely disappointing and concerning experience with Uber Eats. My recent order arrived with open food boxes and missing items—it was clear that the delivery driver tampered with the food. I immediately reported the issue with photos, but was told I wasn’t eligible for a refund. That response is beyond frustrating. This is not about the money—this is about safety and trust. What if something harmful had been added to the food? What if my family got sick? The fact that Uber Eats allows this to happen, and then refuses to address it seriously, is completely unacceptable. I expect Uber Eats to ban this driver, properly investigate the incident, and take steps to protect customers in the future. Until then, I will no longer be using this platform. Disappointed and concerned. #UberEats #FoodSafety #CustomerExperience #TamperedFood #DoBetter”

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Posted 2 weeks ago

“STOP PARKING IN DRIVEWAYS THAT YOU ARE NOT DELIVERING FOOD AT!”

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Posted 2 weeks ago

“The fees are increasing, but the benefits offered with the Uber One account have diminished. When I originally signed up, I received 40% off and various other incentives. It's disappointing not to receive many perks despite using the app frequently.”

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Posted 2 weeks ago

“Wait based in order on Friday. May 30th at a restaurant in Florence Kentucky, we never received our order, but got charged.The full amount I tried to email someone with help and the response I got was it was the restaurant's fault. This is an awful service. It should never be used by anyone.”

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Posted 2 weeks ago

“Terrible. Totally scammed me.”

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Posted 2 weeks ago

“Promised me a $10 discount. Never got it. Uber eats sucks! Will never use them again!”

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Posted 2 weeks ago

“They suck!!!”

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Posted 2 weeks ago

“I order from Uber and got no sauce which I paid. Customer agent said no refund.”

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Posted 2 weeks ago

“I placed an order for a shop vac to be delivered.They advertised a low price, I assumed they would show delivery fee before charging my card.They Charged my card for almost 30 dollars more then told me the fee..I called to cancel they delayed the cancelations so they could still charge a fee..”

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Posted 2 weeks ago

“When I placed an order, the app failed to show a clear breakdown of the cost before confirming. Within less than a minute of realizing the issue, I tried to cancel the order. Shockingly, the app didn’t warn me that I would be charged the full amount or ask for confirmation before finalizing the cancellation. I was then hit with an $80 charge for an order that I never actually received. My experience with customer service was awful. Instead of addressing my concerns or offering any kind of resolution, the interaction left me feeling dismissed and undervalued as a customer. This lack of transparency and poor handling of customer issues is unacceptable for a company of Uber’s size and reputation. As a result, I’ve deleted the app and plan to share my negative experience with others to warn them about these unfair practices. I hope Uber takes these issues seriously and makes significant improvements to its user experience and customer service in the future. Until then, I will be avoiding their services entirely.”

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Posted 2 weeks ago

“The worst intermediary ever!”

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Posted 2 weeks ago

“I ordered a pizza through Uber Eats, and I honestly don’t know what’s worse, Uber Eats’ customer support or Papa Johns’ terrible service and professionalism. After over an hour of waiting, my partner and I still haven’t received our food, nor any response from either Papa Johns or Uber eats. It’s absolutely unacceptable and I would never recommend any hard working individuals to spend their money on an unreliable app like Uber Eats. Or on a disappointing and terrible restaurant like Papa Johns.”

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Posted 2 weeks ago

UberEATS is rated 1.1 based on 9,487 reviews