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UberEATS Reviews

1.1 Rating 6,171 Reviews

2 %

of reviewers recommend UberEATS

Company Reviews

1.1

Based on 6,171 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 19th April 2024

UberEATS 1 star review on 19th April 2024

UberEATS 1 star review on 12th April 2024

UberEATS 1 star review on 10th April 2024

UberEATS 1 star review on 8th April 2024

UberEATS 1 star review on 8th April 2024

UberEATS 1 star review on 6th April 2024

659

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had ordered from Uber Eats $79 worth of food, for some reason the app put the wrong address even though my address is save on there. I tried correcting it but the app said I couldn't change the address and said I would have to cancel. So I did but no refund and the food I ordered went to someone else. Uber Eat refused to assist with this. So I'm out of $79. Total waste.”

Posted 1 week ago

“Their cancelation policy is total nonsense. I cancelled an order seconds after clicking on it. To this day the order shows in my activity as Cancelled. I placed a second order with the same merchant. Called the merchant to be sure the first order was cancelled and was told it was. When I received my bank statement the cancelled meal cost appeared. I messaged Ubereats and the reply was no refund offered after 48 hours. I replied why was there a charge since the order was Cancelled. I can't obtain an answer. Spoke and wrote to 4 different Ubereats people. Let's get a class action suit going!”

Posted 1 week ago

“I ordered from Captains Jay's. I was missing missing 10 chicken wings and large order of okra. I was given 5$ credit. Now I'm cautious of using Uber eats because I didn't get the food I PAID FOR!!!!! Uber has money and I don't have my food!!!”

Posted 1 week ago

“Ohhh I can't give it zero stars? I'm officially boycotting Uber eats! Too many times have I ordered food for a dinner party and the restaurant refused the order without any notification from Uber Eats! Don't use them ever! I HATE YOU!”

Posted 1 week ago

“Placed an order of total amount was $18 once it finalized a $32 . Not even a minute I canceled my order since it never gave me a break down of these hidden fees. Uber Eats said since it went through they started to prepare my food so Uber Eats went ahead and canceled my order, however;NEVER told me it was a $21 cancelation fee . UBER EATS is the BIGGEST SCAM I ever dealt with and NEVER AGAIN!!!! With all these other bad reviews the BBB should seriously look into them .”

Posted 1 week ago

“Last night my order was late so they have me a $5.00 credit. I used the credit today and my drink was missing which they refused to refund or redeliver. I’ve spoken to multiple customer service rep and communicating via chat support yet they refuse to deliver my lemonade or refund the cost. Uber Eats is the worst delivery platform out there! Their drivers can’t read simple delivery instructions or orders yet the customer is penalized.”

UberEATS 1 star review on 10th April 2024

Posted 1 week ago

“I will NEVER use Uber eats again! I’ve had multiple issues with them. I’ve been using door dash and they are wayyyy better dashers!”

Posted 1 week ago

“Ordered groceries from Sainsbury but only received half!!! I can’t even contact customer service because the order is not ongoing? How ridiculous. I need to wait for an email back from them? I need my money back or the full order, and I want it NOW!”

Posted 1 week ago

“The worst never ever use them! They will never give refunds drivers can and will steal your food! Terrible customer service!!!”

Posted 1 week ago

“Order selections needs improvement”

Posted 1 week ago

“UberEats thinks a bike rider can deliver a catering order. I placed an order for food for 50 people 4 days prior to delivery. UberEats sent a bike rider with a basket to retrieve the order. This was ridiculous. Then, UberEats bike guys cancelled my order. They decided 6 minutes prior to delivery to cancel my order. After contacting customer service they said— sorry. they are the worst. Can not be trusted if using for business catering. Unbelievable to me how poor their service is. A single dinner, ok—— a Catering order- NO. They should take “catering” off the menu as bikes can not deliver and they refused to send a car. Also, the order is on my credit card and they have not cancelled it from AMEX. What is up with this dirt bag organization???? So many other Good Restaurants actually deliver and have service. UberEats is complete GARBAGE”

Posted 1 week ago

“Diabolical! Lies lies lies. They took my money and driver got a free meal!! Beware”

Posted 1 week ago

“I’m very very disappointed with Uber Eats and I’m about to write a bad review and on Facebook. I have been scammed. I ordered a gyro of buy one and get one free. But the App messed my order. I was not offered the remaining gyro. I was told it’s my fault.”

Posted 1 week ago

“Horrible, horrible, horrible will NEVER from Uber Eats again. Uber driver started that he didn’t speak English and kept hanging up the phone. Uber agent assured me that the driver was at the restaurant picking up my food 3 +hours later, I get a notification that they cancelled my order due to delivery failure and issued me a refund.”

UberEATS 1 star review on 8th April 2024

UberEATS 1 star review on 8th April 2024

Posted 1 week ago

“Ubereats receive my payment for an oder, but I only received half of the oder, they did want to refund what did not receive or replace it, I am not here to give away money. So I Uninstalled the app. Ubereats account.”

Posted 1 week ago

“I hate this company 3rd time in a row sent wrong order and its always a much cheaper order there phone no does not work I will now go door dash”

Posted 1 week ago

“If I could leave a 0 star review, I would. Simply put, not only is everyone who works for this company a liar, they are also a thief. They WILL NOT deliver what you paid for, but they will charge you for it,and then tell you that it is your fault it was not delivered and that they can do nothing. This company should only be used if you actively enjoy being robbed”

Posted 1 week ago

“WORST SERVICE EVER. Uber Eats took $30 even if my order was not prepared, nobody received my order after 1-2 hours. The driver cancelled twice to bring my order. They sometimes take forever to receive your order because of the tip that the client offers.”

Posted 1 week ago

“Came back from and was so hungry. Ordered from Yumas and waited for more than 30 minutes. The delivery rider ends up delivering to the wrong person and doesn't even tell where he delivered. Can you guys not add a simple code to confirm who the actual person to be delivered is. I got the refund but you end up hungry and have to wait for food again.”

Posted 1 week ago

“I only gave 1 star because I was forced to. This company has the worse service. They delivered my food 45 minutes late after the biker called me several times about my address. When I finally got my food the bag was torn the food was freezing. I didn't trust the food so I tossed it uber eats are refusing to give a refund”

Posted 1 week ago

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UberEATS is rated 1.1 based on 6,171 reviews