Name: UberEATS
Rating: 1.08

“Uber Eats simply can’t get it right. Yesterday was my last time using their platform. In my experience, door dash is always the better option. You will not get your refund after waiting 2 hours for food. Then when they find a delivery driver, they will choose a store location that is ridiculously far away and doesn’t even make sense. You will get cold food, often with missing items. The meal time will have passed well over an hour ago. It will be dark and close to the time of store closure before your order is even assigned to a driver. And yet they say it’s too late for a refund so you can actually get food elsewhere.”

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Posted 1 month ago

“Never got the proper refund back for my order gave me nine dollars back for chips and a chicken bowl with double protein”

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Posted 1 month ago

“Never received my food or refund as much as I tried to show them proof of my account being charged, poor costumer service!”

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Posted 1 month ago

“My Last response to uber eats.. Paypal and I had a great laugh at you people this morning because not only is the order different, the charges are different but the name on the account is not mine either. UBER must hire anyone to do this job because in a court of law this wouldn't have taken but 2 seconds to figure out. You have completely blown my mind and I am sick to think that an organization as large as UBER has such sub par people working for them. Not only that but this was my first UBER order and I am going to close my account and never ever use UBER again. You lost a customer and over 25 dollars. That is the worst business decision I have ever seen taking into consideration how much online purchasing I do. GO UBER...subpar doesn't even come close to how poor your service is!!!!!!!!!!!!!!!!!!!!!!!!!!!!!”

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Posted 1 month ago

“The worst customer service I've had to deal with. Their website changed an item on my order, I asked them to change it back. They wouldn't. I asked for a refund instead, they wouldn't let me make the request. I asked to make a formal complaint, but they wouldn't let me do that either. This was my first time using their service, and it will be my last. All they now say is download their app, but I don't want to download their crappy app for their crappy service”

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Posted 1 month ago

“Ordered ihop due to medical issue and order was delivered to wrong address. Couldn’t call driver so contacted customer service. They refunded food but not tip. Tip was refunded through chat and then reversed 20 min later. With how much business I did with them deleted account and let them have the uber cash couldn’t even use it to try and reorder food. To take advantage of someone with medical issues is absolutely disgusting. Don’t do business with them”

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Posted 1 month ago

“For a service called UberEats that delivers food, deciding that missing food in an order 'doesn't meet refund criteria' is a terrible service practice. Getting rid of your customer service number for AI bots is also questionable. My thanks to the driver for getting here quickly. To the company, based on your rating, I can tell you already know you need to do better.”

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Posted 1 month ago

“Uber eats/ uber drive company are such a horrible and a professional service, they have such a terrible apps that will accuse you wrongly and also deactivate your accounts, they will claim the photo on your profile doesn’t match and they will ask you to take photos, unfortunately they will still write to you is not your real face , this is false accusation to their drivers ,uber company will accuse their drivers wrongly that he is sharing his or her uber app with a total stranger. I strongly deny this allegation, and I have not knowingly shared my uber account with a stranger. I believe the uber app have been affected by technical issues or inaccurate information. I have experienced where I arrived at a merchant to pick up the order, I contacted customer to explain that the order was unavailable to me, despite this , the uber app has suggesting that I picked up the order but failed to mark or complete the delivery. Also , there have also been situations where I completed a delivery, followed the required procedures , obtained the necessary delivery code when applicable, called customers , and they will answer calls ,I have provided photos / proof of delivery, gps map .Customer will later report that the order was not received, I shouldn’t automatically be accused of wrong doings,when the uber app contains evidence showing that I followed the required delivery procedures. They deactivated my app, for false accusations. This is unacceptable , I have consulted legal counsel regarding this matter.if uber maintains that the accounts sharing allegations and wrong photos allegations be preserved and made available through appropriate legal process. Uber should stop treating disputes or systems generated information as proof of misconduct without conducting a proper investigation. Because I take my work and reputation seriously, I will not accept false allegations being presented as facts without evidence.”

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Posted 1 month ago

“Uber eats/ uber drive company are such a horrible and a professional service, they have such a terrible apps that will accuse you wrongly and also deactivate your accounts, they will claim the photo on your profile doesn’t match and they will ask you to take photos, unfortunately they will still write to you is not your real face , this is false accusation to their drivers ,uber company will accuse their drivers wrongly that he is sharing his or her uber app with a total stranger. I strongly deny this allegation, and I have not knowingly shared my uber account with a stranger. I believe the uber app have been affected by technical issues or inaccurate information. I have experienced where I arrived at a merchant to pick up the order, I contacted customer to explain that the order was unavailable to me, despite this , the uber app has suggesting that I picked up the order but failed to mark or complete the delivery. Also , there have also been situations where I completed a delivery, followed the required procedures , obtained the necessary delivery code when applicable, called customers , and they will answer calls ,I have provided photos / proof of delivery, gps map .Customer will later report that the order was not received, I shouldn’t automatically be accused of wrong doings,when the uber app contains evidence showing that I followed the required delivery procedures. They deactivated my app, for false accusations. This is unacceptable , I have consulted legal counsel regarding this matter.if uber maintains that the accounts sharing allegations and wrong photos allegations be preserved and made available through appropriate legal process. Uber should stop treating disputes or systems generated information as proof of misconduct without conducting a proper investigation. Because I take my work and reputation seriously, I will not accept false allegations being presented as facts without evidence.”

Helpful Report

Posted 1 month ago

“Uber eats/ uber drive company are such a horrible and a professional service, they have such a terrible apps that will accuse you wrongly and also deactivate your accounts, they will claim the photo on your profile doesn’t match and they will ask you to take photos, unfortunately they will still write to you is not your real face , this is false accusation to their drivers ,uber company will accuse their drivers wrongly that he is sharing his or her uber app with a total stranger. I strongly deny this allegation, and I have not knowingly shared my uber account with a stranger. I believe the uber app have been affected by technical issues or inaccurate information. I have experienced where I arrived at a merchant to pick up the order, I contacted customer to explain that the order was unavailable to me, despite this , the uber app has suggesting that I picked up the order but failed to mark or complete the delivery. Also , there have also been situations where I completed a delivery, followed the required procedures , obtained the necessary delivery code when applicable, called customers , and they will answer calls ,I have provided photos / proof of delivery, gps map .Customer will later report that the order was not received, I shouldn’t automatically be accused of wrong doings,when the uber app contains evidence showing that I followed the required delivery procedures. They deactivated my app, for false accusations. This is unacceptable , I have consulted legal counsel regarding this matter.if uber maintains that the accounts sharing allegations and wrong photos allegations be preserved and made available through appropriate legal process. Uber should stop treating disputes or systems generated information as proof of misconduct without conducting a proper investigation. Because I take my work and reputation seriously, I will not accept false allegations being presented as facts without evidence.”

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Posted 1 month ago

“One start is to much, This is the Last time, we order using Uber eat, pay a lot extra charges on food, fees to having horrible service, wrong or missing food, more than half or my order missing and they jusy reimbursement a portion and two dallars for their fee this is joke, I not think is uber eat fall is restaurant fall all the time but i pay Uber eat for the service and uber eat is resolving my issue so we would not used any more”

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Posted 2 months ago

“The Uber guy messed up our order, it wasn't even from the right restaurant! Then he took a picture if his car and lied, saying it was delivered!!”

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Posted 2 months ago

“I ordered am order through uber eats and sent pictures on how the pizza had no sauce or toppings I asked for via east chaicago pizza and they got the picture the proof amd said they got the photo but the photo wasn't accepted lol ya not payong $25 for bread and cheese, I canceled my instacart subscription because of this.”

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Posted 2 months ago

“You order something then the order arrives with missing items. Had to order again cost me R102 to get what I want then they only refund you R7. 22 for the missing burger. You can't chat to someone all message what a load of rubbish. I feel robbed”

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Posted 2 months ago

“They're fees are outrageous!! I'm not using their services, anymore!”

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Posted 2 months ago

“I had three different Uber drivers and none of them seemed to be able to deliver except my last delivery driver Carl who finally called and said that my order was most likely stolen. Luis was definitely the driver that stole. Then Jannon the second driver didn’t say anything to me and just canceled. I had called customer service and got on call with someone who replied with “sorry for your inconvenience” over and over again. He was absolutely no help and told me to wait even longer. This company is absolute trash I would never use them again PLEASE don’t use them. Use DoorDash if u must. If you use UberEATS your wasting your money and time.”

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Posted 2 months ago

“As much as I always order from Uber Eats I always get delayed. It does not matter what time of day it is. I am going to start ordering door dash from now on. I ordered a double dash and I got 2 different drivers and one of the drivers was in the area of my first order. Why could she not have picked that order up too🤦‍♀️🤦‍♀️”

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Posted 2 months ago

“Totally blew the order restaurant was made to look like it was there problem. I called the restaurant they said your food has been ready for forty minutes. The restaurant has discontinued Uber as a delivery company in Miami Beach”

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Posted 2 months ago

“Horrible Customer Service I canceled an order that had a wrong address and re-ordered the same order to the correct address and they charged me twice. They will not refund me. I spoke to the restaurant. They said they did not start my order. Uber Eats is a scam.”

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Posted 2 months ago

“I had just got off work hungry and all the driver couldn’t speak english brought me someone else ordered. I told her that it wasn’t my order she drove off fast out the parking lot and cancelled my order late into the night trash. They took my money but gave me poor service and they have no live person to take with”

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Posted 2 months ago

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 25%
Accurate And Undamaged Orders	Greater than 51%
Customer Service
Communication Channels	Live Chat, Telephone
Queries Resolved In	Under An Hour
Returns & Refunds
Refunds Process	Difficult

UberEATS Reviews