UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 9,388 Reviews

1 %

of reviewers recommend UberEATS

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Metrics

1.1

Based on 9,388 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Rahul Subh

Lexus Squires

1379

Anonymous

Anonymous // 01/01/2019

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“I was double charged for my order. When I contacted customer service she told me she needed the first 6 numbers, the last 4 numbers and the exp date of my card to do a search. This was after she requested a screenshot of the doublecharge and told me it wouldn't load in system. I responded with you cab do ant search with just the last 4 digits and what a miracle she did just that. Ill go use DoorDash again before I EVER use UberEats”

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Posted 6 days ago

“Terrible Experience – Overcharged and Treated Like I Don’t Matter Absolutely awful experience with Uber Eats. I was overcharged for my order and when I contacted customer service, I was met with automated responses and representatives who clearly had no clue what they were doing—or simply didn’t care. It’s like talking to a wall. Instead of resolving the issue or even offering a basic apology, they just kept deflecting and repeating the same nonsense. It’s shocking how a company this big can have such a useless support team. They need serious training on how to handle customers with respect and basic competence. I’ll be taking my orders elsewhere and I strongly suggest others do the same. Uber Eats clearly doesn’t value its customers.”

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Posted 6 days ago

“Supershit service!!!!”

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Posted 6 days ago

“Terrible first experience. My order was sent to the wrong address, and nothing was done to correct their mistake. I never received my food, got zero support from customer service, and was still charged. This was my first and last time using Uber Eats. I cancelled my Uber One trial on day one. Completely unacceptable and deeply disappointing.”

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Posted 1 week ago

“I will never use uber eats because I ordered something and I waited for my order for 1.5 hour and later on it was cancelled automatically due to restaurant was closed 2 hours ago. I was so Hungary that time and this same was happened 2-3 times with me. This is a disgusting application.”

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Posted 1 week ago

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Posted 1 week ago

“Uber Eats is very difficult to reach, which is frustrating. As a loyal customer, this experience has made me understand why some people may choose not to use your service again. Today, I placed an order and the restaurant forgot to include utensils and napkins. I called the restaurant directly to inform them of the oversight. I was setting up an event at a warehouse that does not have a kitchen and couldn't leave because I was waiting for vendors all day. I had already paid a premium for my order through Uber Eats, and it was outrageous that I couldn’t eat my salmon and rice because I didn’t have a fork. Additionally, I am a diabetic and was beginning to feel unwell. This situation was entirely unnecessary, and the restaurant informed me that only Uber Eats could issue a refund for this mistake.”

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Posted 1 week ago

“Very poor customer service. Have tried four times to get refund for a double charge and they just read from a script.”

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Posted 1 week ago

“Never gives a refund!!! Food was raw inside and they font answer my complaints.”

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Posted 1 week ago

“Uber Eats does not even deserve a single star rating and needs to be held accountable. This comment is in response to my second time using Uber Eats and I did so to be sure my mother and aunt received Mother's Day meals while I was at work. UE did not honor a two-for-one deal and as I was unable to follow up on the issue within two days they refuse to take responsibility and provide a refund. Where most businesses allow at least a 7-day period for follow-up when a customer is dissatisfied, UE only allots 48 hours, which is insufficient. It is also appalling that they do not have a call line for customer service, and furthering their cowardice, it lacks a conscience to be humane enough to create space for human-to-human interfacing. EU only provides a chat line with representatives that copy and paste the same responses. Uber Eats falls inexcusably short on customer service and lacks integrity and a general sense of humanity. The lesson learned is to never engage with faceless businesses.”

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Posted 1 week ago

“I was charged full price for an order THEIR DRIVER told me someone else picked up. I will NEVER USE UBER EATS AGAIN!!!”

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Posted 1 week ago

“I cancelled an order for the first time after being a customer that orders often. Got charge 41$ full price. Spoke with customer support and saw that it was a complete joke. NO SUPERVISORS and just a bunch of robot employees. I will NEVER order from uber eats again. I hope your policy was worth losing a loyal customer.”

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Posted 1 week ago

“They overcharge the buy one get one free Then added 9.00 service fee after I disputed the claim Spent hours on the phone You can never speak to a person Horrible company Do not use they keep your money when they made the mistake”

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Posted 1 week ago

“Same as everyone else the drivers steal your food. Don’t call until they have already been there and then leave before you can get downstairs! They don’t send messages. They don’t ask for a pin. They don’t leave the food.”

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Posted 1 week ago

“Don’t use uber eats. Drivers pick up about five orders at a time and it takes forever to arrive and your food is cold. Their customer service is awful and they don’t care once you’ve paid.”

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Posted 1 week ago

“They need to have better customer services because if you have an issue with your order the only way to communicate. Is through chat sometime that's a robotic chat that do not comprehend what you are trying to say. They need to have a customer service phone number that actually works other than having a phone number on the internet just to have one. 18332753287 It's posted as customer service phone number but that number does not work at all. Even the doordash and Uber Eats customer service. Have that number So they are running a business. With no communication other than chat , I do not feel that is fair. I've been a long time customer with them. For several years. They should have had a phone number they get way to much business. Not to have a reliable number We should have a better way to communicate other than AI chat.”

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Posted 1 week ago

“They tried to charge me 397.76 for food that was 80.00. They are crooks! Stay away from uber eats”

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Posted 1 week ago

“My driver was mad because I was upset that she went 20 minutes out of her way to another customer first so she canceled my order refunded my money and took all my food home and now the restaurant is closed and I can't even get food”

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Posted 1 week ago

“Uber eats use to be good. Not anymore. They are the biggest scammers ever! Went to order. I realized I had wrong address and when I canceled they charged me for an order I was go to reorder! Tried talking to CSR and they said it was automated.”

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Posted 1 week ago

“Bad customer service very bad customer service”

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Posted 1 week ago

UberEATS is rated 1.1 based on 9,388 reviews