UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,188 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 10,188 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

UberEATS 1 star review on 21st September 2025

Anonymous

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

UberEATS 1 star review on 20th September 2025

Joyce Crummey

1472

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery works most of the time, but lately it’s been unreliable. Orders come late or missing items, and support just gives generic replies. The app is easy to use, but service quality has really gone downhill.”

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Posted 1 week ago

“I'm a driver so they give promotions and then take them back and not honor them. When you go to support they tell you you'll get an answer within 6 to 12 hours. It's been over 24.”

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Posted 1 week ago

“Yes, I had a bad experience not from the driver, but from the merchant then I called the merchant to let them know that they forgot my banana pudding, which is clearly states on the receipt. They’re gonna tell me it was the Uber driver’s responsibility to make sure that it was all there no I gave you the order. Uber eats is to pick it up and deliver it to me JJ chicken and fish in Griffin, Georgia don’t order from them no more I’m tired of inconsistency. Thank you.”

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Posted 1 week ago

“Uber eats tells me I can use promos. I try to use them and they don’t apply even though I follow the instructions. I talk to customer service- 2,3 + people try to help me saying the same words and then don’t resolve the issue at all. It’s a waste of money and time compared to other services.”

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Posted 1 week ago

“Customer service sucks, food arrives late, cold and hard and can't get a refund. Drivers are rude, Uber eats customer support sucks bad!!”

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Posted 1 week ago

“I did a delivery and very unhappy with their system, it needs to be change, how can they give a customer a fare price of $2.27 total including tip when I had to drive 11.48 miles to drop off , only because I had to pick up another order in same place 😡, which as matter of fact the other order was 14 items to a hospital and I have to drive 2.12 miles for a total fare of $4.27 at least gave me $3 tip but fare was $1.27 . I’m using my car wear and tear, miles, gas and my time, the customer that gave me $2.27 they don’t have any consideration that I was doing her a favor to drive all the way those miles, she should of get her car and drive to pick up her food but it’s not convenient so use a delivery person to take advantage and give us a penny for it and get their food in their comfortable home . I couldn’t even know how much it was before I accepted it because they send you just an amount and I thought it was only one order and before that one I had another one close by which I accepted it since I saw it was ok but they merge all 3 rides, Uber use that first ride as part of the ride. It’s not acceptable, not fair and it doesn’t justify the 11 miles to drop off. It sucks that we are not able to see all the information about the ride when they merge it. Uber eats give the customers that opportunity to even lie at first and say they will give a certain amount and then when they get the food they are able to reduce it, having delivery all received and deliverer gets less money for that drive, miles, time and gas, it happened to me twice so far and it makes me angry 😤. They should change the system so once order is given and accepted at a fair rate then lock it up so drivers are not able to loose and be use by the cheap and advantageous customer. Also trying to connect with an agent in Uber and their system sucks , send message and AI keep asking over and over what’s the issue after send you a note about it to read , which it DOESN’T HELP at all. Not able to have the option to speak with someone while I’m driving and issues don’t get fixed at all. I think They use all those tools just to avoid to listen to our complaint and fix our issues, sending the same robot message : we are here to help you , what can we do and blah blah blah . It’s so frustrating and tiring, a waste of time and my money also.”

UberEATS 2 star review on 17th September 2025

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Posted 4 weeks ago

“Before starting the order there was an offer for four dollars off $25 order. I selected it and I placed the order. At checkout it automatically apply to $.49 credit for the delivery fee. I unselected it but it still won’t let me select the $4 Off. My purchase was $34+ dollars. Tried to call customer service and they won’t talk to you and tell you to go to their website. Very frustrating. Feels like a scam to me to offer the discount and then disable it”

UberEATS 2 star review on 28th August 2025

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Posted 1 month ago

“My order was cancelled by restaurant so no food delivery dead order. Went to the robotic chat line that ignored what you text and populated an automated response over and over. I had to go back in six times to confirm I would not be charged and the chat was and endless loop. Once I threatened to go to BBB social media and request corporate phone number that transferred to a live agent on chat that did not comprehend I did not cancel last minute the order is void due to restaurant decline. Same regurgitated text had to close chat and start over since they did not confirm my undeliverable order will be waived of charges. Hour on their lousy unresponsive chat-they want you to give up once you went seven rounds of open and closed chats I pleaded with last agent to read notes for she too regurgitated same copy and post text read my text and waived my order that was undeliverable. This message is for Uber. Do not treat your customers like this. Check how your staff responses to their chats and change your method of horrible and unresponsive customer service. Move to the direction of understanding the situation instead of routine and uncaring platitudes I deal with bad customer service all the time but this-was design to wear you out and not resolve or listen to customer complaints and concern”

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Posted 1 month ago

“I canceled my account because 4 straight orders, something was missing that I paid for. I can't get it myself, I'm in a wheelchair. Why use a service that continues to halfway perform.”

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Posted 2 months ago

“Drivers don't follow delivery orders. It seems that their drivers either don't read English, can't understand certain things, or just don't care. My instructions are knock hard on inner door. Meaning not the screen door. Being hearing impaired, I depend on that noise to get my dogs riled, indicating to me there's someone at the door. I'm not one to sit and stare at my cellphone to track my order. When I went outside to see if maybe it was left on the porch, as uber eats drivers tend to do, there it was, no longer hot, not even warm. I complained to their cust. svc., no credit, no tip reversal, I'm sorry we can't do that. SO WHAT EXACTLY CAN YOU DO?!! ANSWER THE PHONE AND SAY I'M SORRY??!!! Uber eats, you stink. Never again.”

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Posted 2 months ago

“I tried to “claim” my promo twice and it never applied. Don’t send me a dozen emails a week with promos if I can’t use them!”

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Posted 2 months ago

“I placed my order around 6:30pm and was told that the driver was on the way. Then after waiting for almost an hour I was informed that they had to get another driver and he needs to make another stop before coming to my house. He arrived at 8:30pm with soggy fire house sub sandwiches 3 total. I need a refund.”

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Posted 2 months ago

“I gave them a 2 because I did get my refund. But, the service and customer service is horrible. I came here to encourage everyone that when you have issues with companies like UberEats and are owed a refund, but the company refuses. Please file a complaint with the BBB and your state Attorney General's Office of Consumer Affairs. Many people don't do reviews on companies. If they do, they don't file complaints with these places. These companies should be held accountable for how they treat their customers. And, no amount of money owed to you should be lost due to their being inept and uncaring to their customers. Every time I file a complaint that was obviously the companies fault, I get my money back or credit. There was only 1 time I didn't and it was because it was partially my fault so I closed the case. These companies do not like getting these kind of complaints from the BBB or Attorney General's office. It doesn't take that long to do. The form on the BBB site is really quick to complete. You just have to be willing to do it. The more it's done, the more likely companies will want to fix issues and addresses problems in their operations. So, I encourage more people to do it. I fight for my money. It's not just the point of the money. It that companies shouldn't be allowed to get away with treating their customers this way.”

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Posted 2 months ago

“I love in Loveland Colorado but every time I order food the app orders good all the way from ft Collins. So food always takes forever, arrives cold, or melted... I hate Uber eats app! And Not because of any of the drivers. They rock!”

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Posted 2 months ago

“Good Until It’s Not — Frequent Delivery Users, Beware Uber Eats can be great at first—especially for new users. Customer service tends to be responsive and helpful when you’re new, and the app offers discounts and promotions that make it worth trying. But over time—especially if you use the app frequently for deliveries—things go downhill. In my experience (and many of my friends’), delivery issues happen often, with missing food being the biggest problem. Drivers sometimes say they delivered your order when they clearly didn’t, or they give up trying to find the address and just disappear. I’d say 80% of my problems came from drivers, not restaurants. And once you’ve had “too many” issues—even if they’re legitimate—Uber may restrict your ability to get refunds or credits altogether, which is incredibly frustrating when the problem isn’t your fault. Customer support also gets worse. Responses feel copy-pasted, and even though you’re talking to a real person, they rarely address your specific concern. If your issue doesn’t match their script, they just paste a generic reply and close the chat. Also, something seems fishy about the App Store rating. It shows 4.8 stars with over 9 million reviews, but when you scroll through, there are dozens of 5-star reviews with titles like “Horrible,” “Don’t Trust,” and “Uber Eats Thieves.” That doesn’t seem honest and can mislead new users. If you’re paying for a membership, it’s even more disappointing when support completely drops off. There needs to be a better system for evaluating refund requests based on actual proof—not just some internal threshold. Try it if you’re new, maybe for the free trial and discounts. But if you plan to use it regularly for delivery, just know you might be left with no help when things go wrong.”

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Posted 3 months ago

“I hate how they make it nearly impossible to really confront an issue. My Eats delivery never arrived and I couldn’t get back to the order to call the driver or anything they just simply offer a refund. I need to know where my food was taken and proof of delivery and who ever is responsible needs to be penalized. Don’t allow thieves and dishonest people to deliver for you. Seriously vet these people before sending them out. Second time this has happened to me.”

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Posted 3 months ago

“Lately orders are taken/stolen by the delivery person/account HOLDERS , when items are missing Uber refuse to believe the customer and DO NOT REFUND the amount nor get any replacement We have UBER ONE and cannot get the same level of customer service we used to Sometimes we rely on Uber and the online offers are appealing,seems slowly people will stop using this service and go to the stores directly”

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Posted 4 months ago

“STOP PARKING IN DRIVEWAYS THAT YOU ARE NOT DELIVERING FOOD AT!”

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Posted 4 months ago

“Food took much longer than expected. Messaged driver as to how close....no response. Don't think I'll be using Uber eats again”

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Posted 4 months ago

“Since I am single, it is cheaper to order in than to cook. So I order UberEats almost every day and have spent over $20k in 4 to 5 years. Yet, now they are doing some ridiculous thing were you cannot reach a customer service person by the phone. So if you have an issue with an order, there is nothing you can do. In addition, today I ordered and received the wrong items. I called the restaurant and they offered me a refund but said I had to contact Uber Eats. Uber Eats then falsely claimed that the mistake did not warrant a refund!! Why is UberEats now overriding offered refunds??”

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Posted 5 months ago

UberEATS is rated 1.1 based on 10,188 reviews