UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 9,786 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 9,786 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 12th August 2025

Iffy

UberEATS 1 star review on 11th August 2025

Terri Buchanan

1430

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I canceled my account because 4 straight orders, something was missing that I paid for. I can't get it myself, I'm in a wheelchair. Why use a service that continues to halfway perform.”

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Posted 1 week ago

“Drivers don't follow delivery orders. It seems that their drivers either don't read English, can't understand certain things, or just don't care. My instructions are knock hard on inner door. Meaning not the screen door. Being hearing impaired, I depend on that noise to get my dogs riled, indicating to me there's someone at the door. I'm not one to sit and stare at my cellphone to track my order. When I went outside to see if maybe it was left on the porch, as uber eats drivers tend to do, there it was, no longer hot, not even warm. I complained to their cust. svc., no credit, no tip reversal, I'm sorry we can't do that. SO WHAT EXACTLY CAN YOU DO?!! ANSWER THE PHONE AND SAY I'M SORRY??!!! Uber eats, you stink. Never again.”

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Posted 1 week ago

“I tried to “claim” my promo twice and it never applied. Don’t send me a dozen emails a week with promos if I can’t use them!”

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Posted 2 weeks ago

“I placed my order around 6:30pm and was told that the driver was on the way. Then after waiting for almost an hour I was informed that they had to get another driver and he needs to make another stop before coming to my house. He arrived at 8:30pm with soggy fire house sub sandwiches 3 total. I need a refund.”

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Posted 3 weeks ago

“I gave them a 2 because I did get my refund. But, the service and customer service is horrible. I came here to encourage everyone that when you have issues with companies like UberEats and are owed a refund, but the company refuses. Please file a complaint with the BBB and your state Attorney General's Office of Consumer Affairs. Many people don't do reviews on companies. If they do, they don't file complaints with these places. These companies should be held accountable for how they treat their customers. And, no amount of money owed to you should be lost due to their being inept and uncaring to their customers. Every time I file a complaint that was obviously the companies fault, I get my money back or credit. There was only 1 time I didn't and it was because it was partially my fault so I closed the case. These companies do not like getting these kind of complaints from the BBB or Attorney General's office. It doesn't take that long to do. The form on the BBB site is really quick to complete. You just have to be willing to do it. The more it's done, the more likely companies will want to fix issues and addresses problems in their operations. So, I encourage more people to do it. I fight for my money. It's not just the point of the money. It that companies shouldn't be allowed to get away with treating their customers this way.”

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Posted 3 weeks ago

“I love in Loveland Colorado but every time I order food the app orders good all the way from ft Collins. So food always takes forever, arrives cold, or melted... I hate Uber eats app! And Not because of any of the drivers. They rock!”

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Posted 3 weeks ago

“Good Until It’s Not — Frequent Delivery Users, Beware Uber Eats can be great at first—especially for new users. Customer service tends to be responsive and helpful when you’re new, and the app offers discounts and promotions that make it worth trying. But over time—especially if you use the app frequently for deliveries—things go downhill. In my experience (and many of my friends’), delivery issues happen often, with missing food being the biggest problem. Drivers sometimes say they delivered your order when they clearly didn’t, or they give up trying to find the address and just disappear. I’d say 80% of my problems came from drivers, not restaurants. And once you’ve had “too many” issues—even if they’re legitimate—Uber may restrict your ability to get refunds or credits altogether, which is incredibly frustrating when the problem isn’t your fault. Customer support also gets worse. Responses feel copy-pasted, and even though you’re talking to a real person, they rarely address your specific concern. If your issue doesn’t match their script, they just paste a generic reply and close the chat. Also, something seems fishy about the App Store rating. It shows 4.8 stars with over 9 million reviews, but when you scroll through, there are dozens of 5-star reviews with titles like “Horrible,” “Don’t Trust,” and “Uber Eats Thieves.” That doesn’t seem honest and can mislead new users. If you’re paying for a membership, it’s even more disappointing when support completely drops off. There needs to be a better system for evaluating refund requests based on actual proof—not just some internal threshold. Try it if you’re new, maybe for the free trial and discounts. But if you plan to use it regularly for delivery, just know you might be left with no help when things go wrong.”

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Posted 1 month ago

“I hate how they make it nearly impossible to really confront an issue. My Eats delivery never arrived and I couldn’t get back to the order to call the driver or anything they just simply offer a refund. I need to know where my food was taken and proof of delivery and who ever is responsible needs to be penalized. Don’t allow thieves and dishonest people to deliver for you. Seriously vet these people before sending them out. Second time this has happened to me.”

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Posted 1 month ago

“Lately orders are taken/stolen by the delivery person/account HOLDERS , when items are missing Uber refuse to believe the customer and DO NOT REFUND the amount nor get any replacement We have UBER ONE and cannot get the same level of customer service we used to Sometimes we rely on Uber and the online offers are appealing,seems slowly people will stop using this service and go to the stores directly”

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Posted 1 month ago

“STOP PARKING IN DRIVEWAYS THAT YOU ARE NOT DELIVERING FOOD AT!”

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Posted 2 months ago

“Food took much longer than expected. Messaged driver as to how close....no response. Don't think I'll be using Uber eats again”

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Posted 2 months ago

“Since I am single, it is cheaper to order in than to cook. So I order UberEats almost every day and have spent over $20k in 4 to 5 years. Yet, now they are doing some ridiculous thing were you cannot reach a customer service person by the phone. So if you have an issue with an order, there is nothing you can do. In addition, today I ordered and received the wrong items. I called the restaurant and they offered me a refund but said I had to contact Uber Eats. Uber Eats then falsely claimed that the mistake did not warrant a refund!! Why is UberEats now overriding offered refunds??”

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Posted 3 months ago

“We used uber eats today in eindhoven netherlands...was pathetic experience as delivery came after 2 hrs..there is no customer care number and just list of options in customer help which did not aid the cause...”

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Posted 3 months ago

“Customer service refused to compensate for missing items. The food quality n this specific order was in the toilet. They didn’t care. Sauces which are normally packaged separately were smooshed into the meal.”

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Posted 3 months ago

“Had multiple curriers cancel on my order, contacted customer service and it eventually got resolved but only after talking to two different customer service reps. 0/10 stars for Asiphe. 10/10 for Yolanda.”

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Posted 4 months ago

“Today I ordered pizza thinking I was going to spend $17.00 plus tax. I purposely did not add any extra toppings, but still I was charged $35.00! There is no way to find which Pizza Hut it came from. There was No sticker seal over the lid. It didn't look like it had been touched though, but that is not good. And to make matters even worse the delivery guy placed the pizza on the floor in front of the door!”

UberEATS 2 star review on 8th April 2025

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Posted 4 months ago

“Don't get me wrong. Uber does their best to provide good service, and their drivers in general are great. Their app, however, is just busted. Don't ever order their BOGO's. Every time I have ordered a BOGO or a discount Buy X get Y type deal from them, the program has left out items, even though it is displaying the items at check out. Quite simply, they are not honoring their agreement, and you should only trust that you'll get the item you clicked, and nothing more, if there is a deal attached to it. You do not get two for one deals. You don't get the discounts. After three months, I'm feed up. I'm unsure I'll continue ordering, but for sure don't trust any bargains that they are offering on the app. The program doesn't know how to handle it.”

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Posted 4 months ago

“Order Jimmy John’s online they apparently use Uber to deliver the delivery driver went into a completely different Jimmy John’s. Then to the Jimmy John’s that I ordered from took way too long. Customer service is horrible. There’s no options to communicate with customer service except for to call in. They don’t resolve issues correctly”

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Posted 4 months ago

“The delivery driver called my place of employment crying and said I was rude. I explained I usually collect my food in the foyer this was the only words ex changed. The delivery person has since left a full page negative review on my company's website I have witnesses who have stated they observed no rudeness. Only the change of food and a code. I hope the young delivery driver is ok!”

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Posted 4 months ago

“Well I'm still waiting on dinner which keeps on getting delayed! At this rate it might be breakfast! First there was a delivery before which held it up. Called restaurant they said she just left...then another notice from uber, there's another delivery before mine so it's later again!”

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Posted 5 months ago

UberEATS is rated 1.1 based on 9,786 reviews