Name: UberEATS
Rating: 1.08

“Uber eats/ uber drive company are such a horrible and a professional service, they have such a terrible apps that will accuse you wrongly and also deactivate your accounts, they will claim the photo on your profile doesn’t match and they will ask you to take photos, unfortunately they will still write to you is not your real face , this is false accusation to their drivers ,uber company will accuse their drivers wrongly that he is sharing his or her uber app with a total stranger. I strongly deny this allegation, and I have not knowingly shared my uber account with a stranger. I believe the uber app have been affected by technical issues or inaccurate information. I have experienced where I arrived at a merchant to pick up the order, I contacted customer to explain that the order was unavailable to me, despite this , the uber app has suggesting that I picked up the order but failed to mark or complete the delivery. Also , there have also been situations where I completed a delivery, followed the required procedures , obtained the necessary delivery code when applicable, called customers , and they will answer calls ,I have provided photos / proof of delivery, gps map .Customer will later report that the order was not received, I shouldn’t automatically be accused of wrong doings,when the uber app contains evidence showing that I followed the required delivery procedures. They deactivated my app, for false accusations. This is unacceptable , I have consulted legal counsel regarding this matter.if uber maintains that the accounts sharing allegations and wrong photos allegations be preserved and made available through appropriate legal process. Uber should stop treating disputes or systems generated information as proof of misconduct without conducting a proper investigation. Because I take my work and reputation seriously, I will not accept false allegations being presented as facts without evidence.”

Helpful Report

Posted 2 weeks ago

“Uber eats/ uber drive company are such a horrible and a professional service, they have such a terrible apps that will accuse you wrongly and also deactivate your accounts, they will claim the photo on your profile doesn’t match and they will ask you to take photos, unfortunately they will still write to you is not your real face , this is false accusation to their drivers ,uber company will accuse their drivers wrongly that he is sharing his or her uber app with a total stranger. I strongly deny this allegation, and I have not knowingly shared my uber account with a stranger. I believe the uber app have been affected by technical issues or inaccurate information. I have experienced where I arrived at a merchant to pick up the order, I contacted customer to explain that the order was unavailable to me, despite this , the uber app has suggesting that I picked up the order but failed to mark or complete the delivery. Also , there have also been situations where I completed a delivery, followed the required procedures , obtained the necessary delivery code when applicable, called customers , and they will answer calls ,I have provided photos / proof of delivery, gps map .Customer will later report that the order was not received, I shouldn’t automatically be accused of wrong doings,when the uber app contains evidence showing that I followed the required delivery procedures. They deactivated my app, for false accusations. This is unacceptable , I have consulted legal counsel regarding this matter.if uber maintains that the accounts sharing allegations and wrong photos allegations be preserved and made available through appropriate legal process. Uber should stop treating disputes or systems generated information as proof of misconduct without conducting a proper investigation. Because I take my work and reputation seriously, I will not accept false allegations being presented as facts without evidence.”

Helpful Report

Posted 2 weeks ago

“Uber eats/ uber drive company are such a horrible and a professional service, they have such a terrible apps that will accuse you wrongly and also deactivate your accounts, they will claim the photo on your profile doesn’t match and they will ask you to take photos, unfortunately they will still write to you is not your real face , this is false accusation to their drivers ,uber company will accuse their drivers wrongly that he is sharing his or her uber app with a total stranger. I strongly deny this allegation, and I have not knowingly shared my uber account with a stranger. I believe the uber app have been affected by technical issues or inaccurate information. I have experienced where I arrived at a merchant to pick up the order, I contacted customer to explain that the order was unavailable to me, despite this , the uber app has suggesting that I picked up the order but failed to mark or complete the delivery. Also , there have also been situations where I completed a delivery, followed the required procedures , obtained the necessary delivery code when applicable, called customers , and they will answer calls ,I have provided photos / proof of delivery, gps map .Customer will later report that the order was not received, I shouldn’t automatically be accused of wrong doings,when the uber app contains evidence showing that I followed the required delivery procedures. They deactivated my app, for false accusations. This is unacceptable , I have consulted legal counsel regarding this matter.if uber maintains that the accounts sharing allegations and wrong photos allegations be preserved and made available through appropriate legal process. Uber should stop treating disputes or systems generated information as proof of misconduct without conducting a proper investigation. Because I take my work and reputation seriously, I will not accept false allegations being presented as facts without evidence.”

Helpful Report

Posted 2 weeks ago

“Took over an hour and 4 calls to your bot system before my food arrived and after your bot assured me it would be hot it arrived cold and YOU have refused any assistance. I'm done with Uber eats never again will I use you again.”

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Posted 2 months ago

“We ordered two meals to be delivered. The driver picked up our order and then went to another location presumably to pick up someone else’s order. She sat there for just under 50 minutes according to your help desk. My food arrived cold and inedible. We also got a wrong item. All uber would do is issue us a $2 credit to our uber cash. After waiting that long I feel $2 is an insult”

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Posted 2 months ago

“I ordered a large pizza for me and my wife and the crust was burnt ,yet they refused to refund partially”

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Posted 6 months ago

“I had an issue with a order and I went to the form that needed to be filled out and completed, and that form didn’t even work or function for me to make that complaint about the food! I’m sadly disappointed.”

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Posted 6 months ago

“Past couple times I have ordered through Uber eats. I have gotten a notification that my delivery driver has to make another stop before coming to me with my food. Every time this has happened my food has been freezing cold and sometimes hard and or rubbery. With the amount of fees that you guys make people pay is not possible that I have to throw out this much food. I can't microwave everything. And I'm not paying $25 to microwave something.”

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Posted 7 months ago

“Its makes absolutely no sense to allow a person walking g to deliver HOT FOOD in 33 degree weather! My food came cold. McDonalds at that!”

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Posted 8 months ago

“Three orders in a row from Luong Chinese - satay prawns supposed to be 14 prawns - 13, 12 & 13 I’m a regular customer & my order usually exceeds $60 This is cheap skating No more orders Review reflects restaurant but delivery was late & driver left the order on the footpath outside & did not wait for me to get to the door- pure arrogance”

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Posted 8 months ago

“I was a delivery driver for Ubereats you can't really talk to them on the phone anymore and the chat it's a bunch of people that don't understand English my take anyhow they deactivated my account talking about cancellation mind you I did all kind of deliveries for them Imy cancellation was 9% the last trip I did was at Aldi's also I couldn't add my debit card cause a scammer called me so I deleted my card off the app and was using uber pro card ?? They also owe me more earnings I'm happy they did me a favor they are very unprofessional the only thing I like about them is they will tell you your dropped off location beforehand Uber eats I want the rest of my earnings”

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Posted 9 months ago

“Delivery time got much longer with each order. Last order took over 1 hour to get here.”

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Posted 9 months ago

“Uber eats used to be much better than it is now. Food has been arriving cold, why....because its November and a lot of deliveries are on bicycle or scooter. Several times not even in a insulated delivery bag. Just exposed to the cold November weather. There seems to be a disconnect with Uber Eats understanding their own business model. How is food supposed to arrive hot, or even lukewarm for that matter? Turns out, a good portion of the places I order from, offer free delivery themselves, and guess what....they use insulated bags and 95% of the time it gets delivered by car.”

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Posted 10 months ago

“I love Uber Eats but they need to get their stuff together. Yesterday I made an order at Starbucks. The driver I had at first was Anthony. It took him like 15 mins to even start driving. Every single driver kept switching to new drivers to get my drink and then by the time they got there. The store was closed. Please get it tg this is supposed to be convenient for customers but it gave me a headache”

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Posted 10 months ago

“Waitng approximately 3 after 3 drivers went to the establishment to pickup my order. They canceled. I only got script answers. When you are a service industry worker and this is what you rely on it sucks. Especially when you order before you leave work hoping to have your food shortly after arriving home”

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Posted 10 months ago

“Delivery works most of the time, but lately it’s been unreliable. Orders come late or missing items, and support just gives generic replies. The app is easy to use, but service quality has really gone downhill.”

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Posted 11 months ago

“I'm a driver so they give promotions and then take them back and not honor them. When you go to support they tell you you'll get an answer within 6 to 12 hours. It's been over 24.”

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Posted 11 months ago

“Yes, I had a bad experience not from the driver, but from the merchant then I called the merchant to let them know that they forgot my banana pudding, which is clearly states on the receipt. They’re gonna tell me it was the Uber driver’s responsibility to make sure that it was all there no I gave you the order. Uber eats is to pick it up and deliver it to me JJ chicken and fish in Griffin, Georgia don’t order from them no more I’m tired of inconsistency. Thank you.”

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Posted 11 months ago

“Uber eats tells me I can use promos. I try to use them and they don’t apply even though I follow the instructions. I talk to customer service- 2,3 + people try to help me saying the same words and then don’t resolve the issue at all. It’s a waste of money and time compared to other services.”

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Posted 11 months ago

“Customer service sucks, food arrives late, cold and hard and can't get a refund. Drivers are rude, Uber eats customer support sucks bad!!”

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Posted 11 months ago

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 19%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Returns & Refunds
Refunds Process	Difficult

UberEATS Reviews