UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 9,789 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 9,789 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 13th August 2025

Eric

Schlotty

UberEATS 1 star review on 12th August 2025

Iffy

1434

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was quite happy using UberEats until I had a terrible food delivery. Customer service was absolutely diabolical.”

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Posted 10 months ago

“They screw up orders way too often. Restaurant claims the courier picked it up, courier has no idea, no one on Uber’s chat answers.”

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Posted 10 months ago

“To expensive and you have ato jump through hoops to complain. And you only get part of your money back. They keep bad restaurants on list.”

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Posted 10 months ago

“They included a section for allergies but in many cases the restaurants don’t activate the button and they also don’t include MSG as an allergy and I’m highly allergic to MSG. Ubereats needs to make restaurants more accountable. I’d rather have quality instead of quantity. The prices and fees UberEats charges for the low standards of quality is not acceptable.”

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Posted 11 months ago

“My daughter made a mistake and sent my four digit code because she thought out order was outside. The driver never delivered our food. Tried to complain to customer service and they refused to refund the money. Make sure you receive your order before closing out the transaction.”

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Posted 1 year ago

“I ordered food from Panda Express yesterday through Uber eats and the Uber eats driver delivered the wrong order from Grubhub instead of the food from UberEats. I complained because the Gtubhub order had already been cancelled a while before uberEats order and was not the same exact order. In fact, I paid more for the uberEats order and ordered additional item that I didn’t receive. I complained and they did nothing about it. I sent them a picture of the receipt and they still did nothing. This was ordered through their Postmates company app. These people love cheating people out of money.”

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Posted 1 year ago

“Ordered a pizza, left special instructions for only half the pizza to have pineapple on it. Got the pizza, opened the box and was met by pizza fully covered with pineapple.”

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Posted 1 year ago

“Was charged twice and they still haven't credited back the second charge.”

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Posted 1 year ago

“I’m tired of ordering food and the delivery driver has a stop before me, because once my food is here it’s cold. You guys need to change that so drivers only have one delivery each instead of doing two at once.”

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Posted 1 year ago

“After 40% promotion on £25 , the final price is £22.... this is a big joke on Uber Eat !!”

UberEATS 2 star review on 11th June 2024

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Posted 1 year ago

“I have had many bad experiences place an order with Tim hortons through Uber eats. Each and everytime I get my order it’s either missing items damaged or bags have been tampered with. I always send a message with Uber eats placing a complaint take pictures of my order and provide them with the receipt and they refuse to refund my items I never received. This is such poor customer service and very unprofessional to Uber eats . We are the customers paying higher amounts using your service and you should always honour the complaints and compensate your customers for either the delivery person mistake or the restaurant itself. The customer should not have to take accountability for this. What ever happened to the “ Customer is always right “ this Uber eats app is just a scam and they should be ashamed taking our money and ripping us off. Wouldn’t recommend using this app folks so just beware!”

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Posted 1 year ago

“很多外送員，為了一次接更多單。導致客戶收到的食物都是冷的。只有多付錢，才能保證第一個收到食物。但這費用讓外送費用過高。我每天訂外賣，現在強烈感受外送費過高，不如自己去買外賣，每次平均省10元澳幣。因為網站價錢和店內價錢不一樣。希望Uber 別那麼貪心，收費太高，只會流失客戶，外送app又不是只有你一家。”

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Posted 1 year ago

“My husband and I have ordered with Uber eats for sometime now but almost every time we order either we are missing an item ! , the order is wrong , or it’s delivered to the wrong house so what started out to be helpful and convenient for families in fact is costly and is never correct plus on top of having to get credits or refunds the driver still gets the tip for delivering incorrect food or delivering it another house it’s crazy ! It’s cheaper and just easier to go get your items or food yourself .”

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Posted 1 year ago

“Please stop hiring people who do not speak English, they cannot communicate when something is wrong with the order and will not pick up the phone because they don't speak English”

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Posted 1 year ago

“Ordered food from restaurant, was delivered good and on time but, they charged me twice. Told me that the other hold will come off in a few days, if I only had a small amount of money in the bank this would be a big problem. I have never had that with any other place I've done business with. I deleted the app and will never use them again. No reason to ever charge someone twice and expect them to wait 2 or 3 days to get money back. I PERSONALLY WOULDN'T USE THEM.”

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Posted 1 year ago

“Ok for some orders like Jimbo's but terrible fir Insomnia cookies. This is the 2nd time my order took over an hour with NO REAL SUPPORT NOR TRACKING HELP. Guess my ice cream will be melted again like the last order. NO MORE AFTER TODAY and I will surely get my money back.”

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Posted 1 year ago

“The delivery times are SO long and Always Drivers have delivery stops along the way which just results in needing to order 90 min to 2 hours ahead and COLD food or drinks that are melted Usually regret my order and Customer Service is lacking for example offered a $4 Credit rather than refund on an $18 order for 3 of my 4 items delivered 90 min after order cold and ice in milk teas completely melted”

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Posted 1 year ago

“I use to love UberEats until they stopped properly refunding. I recently ordered & was missing 3 items i take the photos, write the description, their response “the order matches the order details therefore a refund won’t be issued.” I’ve had the UberOne membership since December & I’ve received more discounts before the membership than i do now! Once my membership expires i’m moving to one of the other two food APP’s. Mind you, the membership does help with the pricing (too an extent) but if their not willing to no long refund the screw ups, I’m no longer willing to give them another dime. My S/O has DoorDash & receives better help when it comes to screw ups.”

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Posted 1 year ago

“People coming in my office talking to me as I ordered food and realized as the order went through the address was wrong. IMMEDIATELY canceled the order but still paid 82% of the cost because "we only charged for the food because they already started your order". Definitely not as it was canceled in less than a minute. I should have just made time to leave and get my food instead of paying for what was ultimately the cost of 2 meals with nothing to show for it.”

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Posted 1 year ago

“This is the worst. The delivery people are always confused they deliver stuff late like why would you let anyone to deliver if they don't know how to follow a GPS.”

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Posted 1 year ago

UberEATS is rated 1.1 based on 9,789 reviews