UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,777 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

Questions

Metrics

1.1

Based on 10,777 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how UberEATS made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

UberEATS 1 star review on 21st April 2026

David

UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

1478

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolute nightmare. Git the entirely wrong order on about a $50 order. Offered a $17 refund. Actually got a $5 credit then $7 refunded to my card. THEN Uber went back into my account and took out $2 for some reason. They literally stole money from me. When I complained, the guy said there was nothing he could do.”

Helpful Report

Posted 17 hours ago

“Charging 18% service fees and taking over and hour and a half then canceling orders..... Surely going out of business soon. I deleted the App officially tonight because no way”

Helpful Report

Posted 1 day ago

“I canceled an order within 30 seconds of ordering it because I realized I wouldn't be home in time and they still charged me off of a technicality. Immediately deleted the app. An absolute excuse to rip off the customer. Used a fair bit wont be using it ever again.”

Helpful Report

Posted 1 day ago

“I ordered Wendy's, never showed up. Called the guy delivering it, never answered, called instacart and Uber eats, they hung up on me too. I will NEVER USE THEM AGAIN! It cost me $150.00 for 2 meals! STOP HIRING NON AMERICANS TO DO THE JOB”

Helpful Report

Posted 2 days ago

“Look how many times the arrival time time changes.\n Then after they're, after the latest arrival time, they're supposed to give you some kind of discount uber eats is a joke if I can give them a −5 stars, I would, but this won't even post.”

Helpful Report

Posted 2 days ago

“I ordered $60 worth of food for my aunt who is visually impaired. I made sure that they knew that she was visually impaired. So they gave me a pin number for her That way when they hand her the order she can give them the pin number Well, the person didn’t even knock Much less give her a pin number So she never got the order it was sitting outside the next day I complained and I wanted my money back And I got nothing at all. The workers were like robots. That one person would help me not one person would help me because if she didn’t give the pin Then why the hell would I pay that was the whole point and I even wrote that she was legally blind And 90 years old Isn’t that the whole point of having a pin number? I swear I want my $60 back so bad Never again”

Helpful Report

Posted 3 days ago

“My house is in walking distance with the business I own and within 2 minutes of the order they couldn't change the adress they told me it was outside the delivery service. I ordered twice already that day using the service. Im glad you save the texts so do i.”

Helpful Report

Posted 3 days ago

“i was charged for a food that i never received because the restaurant was closed since the day i order it, and 13 days triying the same with a costumer service they say i dont qualify to a refund .”

Helpful Report

Posted 3 days ago

“AWFUL service, they don't care no matter what happens, if you are lucky enough to get any compensation for an issue, it is hardly anything. All my food came cold, spent £40 nearly and I got £7.50 back... But ALL of the food took ages to arrive and was freezing so didn't eat it. Stopped replying to me now for asking for what I should get in refund, not only for poor cold food arriving but for their abysmal service.”

Helpful Report

Posted 3 days ago

“Uber Eats consistently takes 40 to 60 minutes to deliver our restaurant orders. Even though most times the restaurant locations are 10 to 15 minutes away. They make multiple pick ups and deliveries with our food before they deliver ours. Of course we got tired of eating cold food, so we canceled our membership and deleted our credit card info. Last, we can't forget to mention how outragiously expensive Uber is with inflated menu prices and numerous mystery fees. I would not recommend Uber eats to anyone!!! Hope this was helpful. Thanks for listening.”

Helpful Report

Posted 4 days ago

“Working for Uber eats was a bad experience for me..they will terminate your account for the littlest mistakes not worth working for”

Helpful Report

Posted 6 days ago

“Working for Uber eats was a bad experience for me..they will terminate your account for the littlest mistakes not worth working for”

Helpful Report

Posted 6 days ago

“I’ve had several frustrating experiences, but this one was the worst. I placed an order after seeing a 10-minute delivery estimate, went through checkout, paid, and tipped—only to immediately see the delivery time jump to 50 minutes. I cancelled within a minute of ordering, yet I was still charged the full amount. Very disappointing experience and not what I expect from a delivery service. I will know close my UBER ACCOUNT completely even for rides - spend a lot of money on those for conoay airport drives - LYFT, my new preference.”

Helpful Report

Posted 6 days ago

“I had a meal that came from Chili’s and by the time it arrived it was cold and the chicken had tendons or muscle in it & it was very tough to eat. So I wasn’t able to eat my food and texted an agent who informed me they were going to credit $25 dollars out of $48.03 dollars spent. I called back to find out what happened to credit because I wanted a decent order at this point and the guy was acting like he didn’t understand why they gave me a credit in the 1st place. This was unprofessional and unacceptable. UBER you have lost my business not only as a customer but as a driver too.”

Helpful Report

Posted 6 days ago

“Do not use them if order is canceled they will not isosue refundp”

Helpful Report

Posted 6 days ago

“I have tried to like Uber eats but the truth is most of the meals delivered to me from them were inedible and very expensive. I could've had a weeks worth of groceries for what I paid for one Uber eats meal. I gave up nothing could entice me to buy the stale food, cooked in old grease.All the nice photos they have of the foods isn't what shows up. I throw out my garbage and I refuse to pay for some one else's garbage. They have no shame. Cook your own and/or keep tv dinners and deli meats on hand for a quick safe meal. Urber eats won't change until we stop enabling them to get away with delivering low quality food”

Helpful Report

Posted 1 week ago

“The driver left my food at someone else's house. I tried to contact Uber to let them know that I had not recieved my food but they said it was to late. The driver had just delivered my food to someone, since I got the notification. It was not too late. I also tried to get ahold of the driver since it was the drivers fault. I could not do that either. I tried to contact their Customer Service by phone and website, but they hung up on me before I could even speak. Uber Eats is the WORST company I have had the displeasure of working with!”

Helpful Report

Posted 1 week ago

“wrong item delivered. then he refunded one item without asking due to which i lost my promo and paid $20 extra on this order. chat support did not help and transferred my chat to somewhere else without asking where I have to wait 6 to 12 hour to get response”

Helpful Report

Posted 1 week ago

“I will never order from Uber Eats again I bought fish from Fortino‘s which on the package says $30.39 an Uber charged me $63 when I tried to talk to customer support about it. They told me that everything was right and they weren’t gonna refund me anything I understand there’s an up charge for using Uber Eats but over double to buy fish. I will never use Uber Eats again not for rides not for food.”

UberEATS 1 star review on 8th April 2026

Helpful Report

Posted 1 week ago

“Servicio de atención al cliente nulo”

Helpful Report

Posted 2 weeks ago

UberEATS is rated 1.1 based on 10,777 reviews