UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 9,789 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 9,789 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 13th August 2025

Eric

Schlotty

UberEATS 1 star review on 12th August 2025

Iffy

1434

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“HORRIBLE! PLEASE don't eeeva spend your money with Uber eats. This food delivery service rips you off in thee worst way. If your food totals up too $23....your gonna wind up paying $60 something. Just probably because you haven't chosen there promotional deals.”

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Posted 2 days ago

“I placed a grocery order worth approximately $30 through Uber Eats, but I only received one item—cookies valued at around $5. The other five items were completely missing. This is unacceptable and feels like a case of fraud by the delivery person. I’ve tried reaching out for a refund, but Uber has not refunded my money or even addressed the issue properly. I expect a full refund for the missing items and a prompt resolution to this matter. Please investigate this immediately and get back to me with a solution.”

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Posted 2 days ago

“Honestly if I can give it zero stars I would. They literally stole my money!! I placed an order for a spot I have ordered before and they canceled my order after I paid for it saying that it’s due to the delivery address and they won’t refund my money. It makes no sense I have ordered from this place before and had no issue with the delivery address. My driver never got in contact with me after the whole 40 min I was waiting. Literally a scam! I will spread the word because that’s not cool. Uber eats is expensive as it is and on top of that they want to steal from their customers. I hope uber eats gets shut down. This is why DoorDash is so much better.”

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Posted 2 days ago

“This site should be shut down!”

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Posted 2 days ago

“⭐☆☆☆☆ I am extremely disappointed with my recent experience using Uber Eats. I placed an order, was charged in full, but never received my food. There was no clear way to get in touch with a real person for help, and the app’s automated “support” process was frustrating and unhelpful. It feels unacceptable to take someone’s money without delivering the product they paid for. I’ve lost both my money and my meal, and this has shaken my trust in using the service”

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Posted 2 days ago

“Я замовляла продукти через Убер Ітс майже рік. Я не маю машини і мені важко їздити за продуктами тому що магазин дуже далеко . На початку все було добре . Але останні 4 замовлення були жахливі. Збирач продуктів привіз пів пакета вишні , то коробку повністю гнилої полуниці . Але сьогодні був просто жах , замість 800 грам томатів мені привезли 250. Та замість 500 грам огірків мені привезли один цукіні який я не замовляла взагалі і на кі в мене алергія . Коли я звернулась до підтримки і вимагали повернути мені кошти за всі помилки вони сказали що цього робити не будуть , і відповіді я чекала годину . Більше ніколи не буду нічого там замовляти .я не знаю як вони винаймать на роботу ідіотів які не можуть відрізнити огірок від цукіні . І не розуміється в цифрах на коробках . Огидна компанія”

Helpful Report

Posted 2 days ago

“I will forever stick to Doordash or Grubhub, the delivery people assigned sent my food to the wrong address TWICE and after trying to deny me the refunds, it took nearly 3 weeks to get. They still tried to blame me and act as if I was lying when the picture the drivers took was not my house. I deleted the app, never again”

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Posted 2 days ago

“The driver delivered my groceries to another house. This is a corrupt organization.”

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Posted 3 days ago

“Shocking customer service after a terrible delivery. Then completely insulted with a 41 pence refund for a totally ruined meal!”

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Posted 3 days ago

“The driver delivered my food to the wrong address. He texted me as if he could not find the address. I told him I was waiting at the door never saw him when I tried to call the number provided, and I never got an answer. This order was a birthday treat to myself on my 70th birthday. I’m a senior citizen on a fixed income. When I contacted Uber eats for a credit to my account or a refund it took them hours to let me know that I will not be getting either. The driver said that he tried to call me and that was good enough for them. I was standing at the door with the phone in my hand. I have no record of any missed calls. Uber was unyielding, but their policy states that they don’t have to give you a refund if they don’t want to. I’ve been using Uber for years without any incidents the one incident I have they tell me they take the driver’s word over mine when I have proof that he never called. Thanks for ruining my birthday Uber eats. I’ll never use you again.”

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Posted 3 days ago

“I ordered from Uber Eats because I didn’t have time to cook or go out. After waiting for over an hour, my order was canceled without any proper explanation. Yes, I got my money back, but that does not replace the time I lost. The whole point of ordering delivery is to save time and have a reliable service. Unfortunately, my experience shows that customer satisfaction and time are not a priority for Uber Eats. Very disappointing.”

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Posted 3 days ago

“If you use Uber Eats here’s what you need to know. They have zero loyalty to their customers. I’ve had missing items, poor quality food, and flat out wrong orders multiple times. Every single time even with photo proof they refused to make it right. This isn’t one bad night. It’s a pattern. Out of all my orders maybe one or two were decent. The rest were wasted money, wasted time, and proof that once Uber Eats has your payment they simply do not care. If you value your money skip Uber Eats. I’m done and I will be telling everyone I know to steer clear. Your experience and your dinner will thank you.”

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Posted 3 days ago

“Please avoid using Uber Eats. I recently had a troubling experience where items from my order were missing, and the refund I received was insufficient to cover the cost of reordering. This raises concerns about unfair business practices. Even though we, as consumers, pay extra, the company still profits from their mistakes.”

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Posted 3 days ago

“I ordered food from a favorite restaurant. It took almost an hour to arrive, then the driver deliever someone else's order to me. I called the driver gave him their food back and he said he would call the restaurant and make it right. He didnt. I was charged $41.00 didnt have a food order at all. I sent a note to Uber help to resolve it. They said the driver said I wasn't home when he delivered it. 3 times I've explained what happened and 3x they tell me the driver said he left ut at the door and I literally checked the food ut wasn't mine and handed it back to that idiot. I canceled my account. Their customer service is a joke. I'm still trying to rectify it with them. They dont have customer service number anymore”

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Posted 3 days ago

“The fact that a $10.49 can add up to 24 dollars and some change and then you want us to tip them for cold food lol. Heads up they will never see any tip from me as long as you guys are charging these prices. When I pick up orders it says expected tip! Never worth picking up food but you guys get the pay and not the drivers. Zero stars for you if I could. Ripping people off is working for you guys. Period..”

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Posted 3 days ago

“I am pregnant and had craving for food ..It took 1:30 hrs and finally they didn’t even delivered it and cancelled the order which was very disappointing. The restaurant was just 7mins away from my home ...at the end of the it’s not about the money u refunded it’s about the feelings and the craving u killed in the process please respect that uber eats”

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Posted 3 days ago

“Cannot believe how shocking this service is!!!!!!! All the wrong items were delivered. Seriously guys ! You're going to go out of business. Up your game”

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Posted 3 days ago

“Horrible experience. Ordered pizza from Papa John’s closest store is 2 miles from my house. One hour later it still showed driver was 20 minutes away. Cancelled my order and they would not refund my money. Keep in mind while watching the driver the distance kept getting further away. Will never use Uber eats again.”

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Posted 4 days ago

“I started to use ubereats recently, as I have no time to do my groceries before or after work, and so far I had minor issues, like the delivery instructions that are never followed and generally poor communication between driver and me. Today though, they made me pretty angry as driver marked my delivery as delivered even though he never got my groceries to my door, moreover my co tenant saw him pulling in, and driving off, to make matters worse, ubereats do not have clear and easy to find way to contact them directly to report theft, and there is no direct contact to the driver to call the "bastard" and ask what the bloody hell is happening or had happened to my order! In addition there is never a report of any kind from uber staff, about any action that had been taken or proper compensation for your losses... THEN, after i had to re-order my stuff, the guy was actually pretty perfect, but then i realized that he forgot to give me something, im glad i checked immediately what was missing and oh boy how glad i was that this driver did not left my property just yet, i run back to the door and asked him and he kindy checked and gave me what was missing, but generally this uber services are JUST TERRIBLE! I'm going to try door dash, and skip the dishes, maybe they are more careful and professional... there is also instacart specific for groceries and I was using it for my patient and never had any issues -so maybe I'll try this one.”

Helpful Report

Posted 4 days ago

“The site is very confusing. I ordered delivery and somewhere in the process it was changed to pickup. If I could pick it up, why would I use Uber. A pop up said 1st delivery free. I wasn't expecting a charge. I connected with the restaurant who said to contact Uber. UBER refused to do anything to help, even after I explained, asked it to be delivered and I would pay a fee. I hope my food does not go to waste but is given to someone who might be hungry. They are not sorry!”

Helpful Report

Posted 4 days ago

UberEATS is rated 1.1 based on 9,789 reviews