UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,191 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 10,191 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

UberEATS 1 star review on 21st September 2025

Anonymous

1476

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“AWFUL. I’m a loyal customer and am being so taken advantageous of by this app in the last month or so, it’s genuinely disturbing.”

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Posted 4 days ago

“Nearly every time I use this service for a meal, the driver takes in 2-3 more orders along with mine. It happened again last night-I ordered a $200 meal…she had 2 other orders too. I received my cold food order 1hr & 45 min later. This is unacceptable. Uber should force a timeframe on when drivers accept an order & when it’s delivered or their pay is affected.”

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Posted 4 days ago

“Uber driver delivered to the neighbor's house. The wrong house number is literally in the photo he took. The ghetto neighbor's stole our groceries claiming they don't have them.”

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Posted 4 days ago

“DO NOT USE this!!!!!!!! Delivery drivers are a bunch of foreigners who don’t understand English. My order was never delivered and wasted over a hundred dollar. They give no refunds even when it’s not your fault.”

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Posted 4 days ago

“This company needs a new system. Their customer service (which I am pretty sure is not based in the US) have zero responsibility. They will close the chat on you after repeating the same apology over and over again. My food was tampered with and they rufused to give me a refund or credit, so I canceled my membership. Get a new CEO!”

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Posted 4 days ago

“Dude they take so long”

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Posted 4 days ago

“The driver was on the phone with me as I gave her specific directions! The idiot still delivered never delivered it to our door! Then I used the app to contact her and she never picked up! I even called 813.564.8316 the number she called from. Still no answer. If you guys charge me because this one idiot couldn't follow specific directions, and your system failed to put me in contact with her I better not be charged for this or I'm contacting my credit card company. Please fix ASAP! Order #00888”

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Posted 5 days ago

“I reported that the driver left my order at the wrong address and was basically told it was my fault because the instructions were leave at the door. That’s crazy. I got a bunch of scripted answers and no resolution. Poor customer service. At the very least I should have gotten the tip and a partial refund if not a full refund.”

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Posted 5 days ago

“I order a product that said 3ct meaning three. It arrived late and I only received one. And the customer service number flat out tells you they don’t take calls anymore. And the delivery fee is x4 as much as the actual item”

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Posted 5 days ago

“Paid $57 for a Burger King order and only got $25 worth of food. I was missing the majority of my order. All I got was a drink I didn't order, a burger I didn't order, medium fries, and two cheeseburgers. Uber eats denied a refund even with photo proof. Extremely disappointing and I will be trying to escalate this further.”

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Posted 5 days ago

“I wish there was an option for zero stars. I’ve used Uber eats three times and twice I’ve had to cancel an order and still got charged for them. The first when I was in contact with the driver and gave him the correct address and he still couldn’t find me and marked it as delivered even though it wasn’t an Uber eats refused to give me a refund since he marked it as delivered. Tonight I reach out to them immediately to cancel due to an incorrect address and was still charged and refused a refund. Do not use Uber eats ever! It is a shot in the dark on whether or not you will get your delivery and if the food would be correct.”

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Posted 5 days ago

“First time using it and very dissatisfied. Food arrived an hour late, cold and not edible. I was given $9 for my $35 order. Scam of scams.”

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Posted 5 days ago

“I have been using UberEats for a few years now but recently their service has deteriorated so much that I am trying to get their attention in hopes that they will do something about it I wish they had their own complaints section The main complaint is that their delivery is so slow that after 2 hours waiting, the only options I have are cancel the order or pick it up myself They must have a better way check the status and at least offer to find another driver”

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Posted 5 days ago

“Go figure. I ordered my food at 3:30PM and the delivery time says 4:52PM. That’s a joke. I don’t think they’ll make it at that time. So like an hour 22 minutes before I get my food and i tried to cancel they said they’ll charge me $18.50 for a $23 meal. So I get $4 back LOL. Is there regulation on this kind of business?”

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Posted 5 days ago

“I've ordered a lot through Uber Eats. They have gotten SO BAD. They do nothing for you if the order needs to be cancelled for any reason on their end. So it will be their fault, and all they will do is let you cancel the order and not charge you. Imagine waiting and waiting for an order that ends up NEVER arriving and they just say whoops sorry about that we will not charge you. And that's it. The chat person will just leave the chat and you don't have an option to talk to someone helpful. They will just keep repeating themselves. I persisted and finally got a small credit to my account. My head is spinning right now with how bad the experience is. I could not recommend this company any less. If i could give zero stars I would.”

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Posted 6 days ago

“Food took 1.5 hours and then was missing items. Uber did nothing to resolve the issue and I highly recommend using other food deliver services. Mistakes happen but you need to be accountable for them and refund people for poor quality and service.”

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Posted 6 days ago

“Every restaurant on instalation has Uber eats as delivery, and every restaurant delivers to me except that Greenville Michigan Taco Bell. Their drivers have an option to pick if they want to deliver or not, and 9 times out of 10 they will not. I am so sick of ordering tacos, waiting 2 hours and then have them cancel the order.”

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Posted 6 days ago

“Worst customer service I ever experienced. Driver delivered to the wrong house or didn't deliver at all. There isn't even a picture for the delivery. When I called customer service a lady named Karen answered, didn't issue a refund didn't provide any solution or refused to transfer me to her supervisor. After several attempts an agent named Prashant resolved the issue. Delivery drivers now know this and they rather mark the delivery as complete without actually delivering. Very unprofessional”

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Posted 6 days ago

“I travel frequently. .I tried to order food with Uber eats and it showed restaurant supposedly near me I continued the order however the app did not give me a chance to check the address when I tried to check out thinking it will show the address where I m in that moment which was Atlanta. The order was already sent to a hotel in New York . I tried to cancel but it kept putting me with a robot untill I got human to assist was late and charged me 11 dollars for canceling and the rude agents just closed the chat on me . That was a theft and not a good app . Be carefull if you use it this app is not good. And now I lost the money and lost the food. Because the app just did not detect I m not in NYC but in atlanta.frustrating.”

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Posted 6 days ago

“We had order food and they didn’t put our queso in our food as we paid for them to bring all of our food. my husband ended up having to go to the place and go get it. All while we tried calling the support and no one had answered. Would not recommend this app this has been multiple times. We literally paid for someone to bring our food, but we ended up having to go to the restaurant. Very frustrating…”

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Posted 6 days ago

UberEATS is rated 1.1 based on 10,191 reviews