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Anonymous
The driver delivered my food to the wrong address. He texted me as if he could not find the address. I told him I was waiting at the door never saw him when I tried to call the number provided, and I never got an answer. This order was a birthday treat to myself on my 70th birthday. I’m a senior citizen on a fixed income. When I contacted Uber eats for a credit to my account or a refund it took them hours to let me know that I will not be getting either. The driver said that he tried to call me and that was good enough for them. I was standing at the door with the phone in my hand. I have no record of any missed calls. Uber was unyielding, but their policy states that they don’t have to give you a refund if they don’t want to. I’ve been using Uber for years without any incidents the one incident I have they tell me they take the driver’s word over mine when I have proof that he never called. Thanks for ruining my birthday Uber eats. I’ll never use you again.
3 days ago
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UberEATS has a 1.1 average rating from 9,791 reviews