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UberEATS Reviews

1.1 Rating 6,233 Reviews

2 %

of reviewers recommend UberEATS

Company Reviews

1.1

Based on 6,233 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 24th April 2024

UberEATS 1 star review on 24th April 2024

UberEATS 1 star review on 24th April 2024

UberEATS 1 star review on 22nd April 2024

UberEATS 1 star review on 21st April 2024

UberEATS 1 star review on 21st April 2024

UberEATS 1 star review on 21st April 2024

678

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Is it an Uber eats policy to drop food at door leave. No text no way for customer to know foods getting cold. This happened before a few times. I try not to use Uber. Even with deliver instructions (ring Doorbell) same they just leave at door drive away. $54 and Im microwave my dinner again. Tonight 3star for fining my address being n time. My dog got up went to door. My food on step driver leaving my driveway. Ugh come on every driver does this why??? Twice before Uber eats left food at wrong address. Or They don’t knock foods been left at my door -0 they don’t contact customer I didn’t log in and I don’t have the app so can’t write review on Uber website.”

Posted 3 weeks ago

“My wife and I both have Uber eats and will not use it ever again! They screw up the offer every time - We are ✅ done- Will order direct from restaurants from now on.”

Posted 3 weeks ago

“Used to be great. Now suck! Very poor customer service. Food over one hour late lately with 2 orders. Uber eats Cancelled a pre-ordered meal with 5 minute notice prior to a business lunch they were supposed to supply. Uber eats purchased Postmates and we experienced similar issues. Hoping they don’t buy out DoorDash. Lookin like a anti-trust issue.”

Posted 1 month ago

“The way they display the map with a rectangle on top, it is impossible to see where the driver is. If I accidentally close the map, there is no way to reopen. They send me emails about discounts, but on this order I got a discount of less than one dollar”

Posted 5 months ago

“The delivery drivers are great, but I never get the food I pay for. Something is always wrong, missing items I paid for, incorrect sauces, etc. I called the restaurant that I ordered from last, and they said there is a problem in how they receive the orders from Uber. I don't know who is to blame here, but they need to get it together on both ends. I'm also still waiting to hear about missing items that they emailed me about weeks ago. Supposedly they opened an inquiry, but I've never heard back. Will stick with DoorDash since they are reliable. Bye Uber!”

Posted 6 months ago

“I had a delivery driver issue with my order and wasn't able to resolve it through the app but I contacted them on several other avenues and they refunded me and also are investigating the complaint! I appreciate them for actually helping me thank u”

Posted 11 months ago

“My recent experiences with Uber Eats are a refund for an undelivered order and a pending one for an order canceled by the driver. I will not be using Uber Eats in the future. The fees are hii you get and the delivery is sketchy at best. On several occasions I’ve had to wait over an hour for a meal to arrive and it’s often incorrectly. Uber Eats customer service is abysmal, giving you only a live chat option at best. I’m going to order locally from now on.”

UberEATS 3 star review on 27th April 2023

Posted 11 months ago

“Never got my food, but they didn't charge me for it.”

Posted 1 year ago

“The worst ever company delivering food. Made me wait 2 hours and I had to catch a flight. Simply pathetic. Never order from Ubereats.”

Posted 2 years ago

“This is mainly my suggestions for ubereats, although I will be writing a review as well. I have noticed maybe 50% of my orders are mostly wrong items (10% someone else's order) or missing items. I would think by now ubereats should have a way to counter this for example- just re-check to see if you have all of the order correct. You can do this before you give the divers the food. The same way an in-person customer double-checks before leaving the establishment, this way you will cut-down on having to refund the customer. All in all my review is 3 stars because I get a lot of wrong deliveries and or missing items.”

Posted 2 years ago

“where do i start, do del. as quick as possible and accept goo paying shorter trips, key to good p/hr $....”

Posted 2 years ago

“I placed an order which I never received. The picture sent by the driver wasn’t even in my building. The driver did not pick up the phone when I tried to get patched through. Uber offered to refund and credit me $8, as I never got my food. But then took $3.25 off for the drivers tip m, even though they never delivered or responded.”

UberEATS 3 star review on 21st November 2021

Posted 2 years ago

“Overall, I've had a pretty good service from UberEats asides a few issues: - Why is it that, when a driver decides to pick up my order, they then decide not to, and so I'm waiting for another driver to pick it up? I find this incredibly frustrating, and this features needs to be removed for drivers. If you commit to picking up an order, go through with it instead of chickening out for an order that has a greater value. - With a few exceptions, I've seen a few drivers come straight pass my house before struggling to find it, even though the house number's clearly visible from the road. Of these people, only one person called to double check where I lived, but why can't the drivers just slow down a bit and actually look at the house numbers so they can get it right the first time round instead of dithering for 5-10 minutes trying to find my house? There's also been a few drivers who also came the right direction, but then made a left turn down the wrong road instead of a right turn down my road, which makes me wonder if some of the drivers can actually read. - I've also had a few drivers just dump my food on the porch before going straight back to their car/bike and going straight away. I don't mind them doing this, but it would be appreciated if they personally handed me the item rather than putting profit before the customer, especially when it's raining. Also, I'm temporarily on crutches, so although I'm usually fine about picking it up from the porch, but it would make it a lot easier for other crutch users if they waited with the food in the delivery bag. - I know there's an option where you can pay to have your delivery come fast, but using the standard delivery option, it's frustrating when your driver takes another delivery in a completely opposite direction to where you live, especially when my food then takes 45 minutes to come. It's also taken this long when a driver's picked up my food, then takes an obscure detour to get to my house. If you know where to go, then get there on the fastest route possible! Overall, the drivers could be trained better/have tutorials on customer services. when doing deliveries.”

Posted 2 years ago

“Not at all happy as they stole part of my order and told me it was the fault of the shop and the shop said it was uber eats fault. Will not be using them again.”

Posted 2 years ago

“Always take longer than expected. They kinda suck? Definitely monopolized on this market. Hate them. Make life easier. How can we fix it?”

Posted 2 years ago

“Typical BS from a Company that promises one thing and delivers (figuratively) another. How can you pls e an order a de dry 5 minutes the delivery time is longer? Now a half an hour beyond the time when I booked. Just as they should be able to change the delivery time, so should I be able to change the gratuity. How about nothing fo nothing?”

Posted 2 years ago

“I am an Uber driver, and I want customers to know that the reason why your food is late or cold is because, when y’all don’t tip, we don’t care if your food is cold, or if it arrives. Our cars take the same gas yours do, maybe a different brand, but it takes gas. We can’t ride around town delivering orders for free, especially long distances. When y’all go on a job, you want to get paid for working, same here. I have noticed people will tip their servers more money, and all they do is walk from the kitchen to the table. We have to get out in the rain, cold, and traffic. Customers are complaining, but not tipping. I do know most customers who tips, get their food on time, and if you don’t have money to tip, here’s a tip for you, go get it yourself.”

Posted 3 years ago

“The worst is when driver picks up your food then goes to a 2nd restaurant for another pickup and sits for 20” to get order and then drops other order off first before dropping yours off. Guaranteed to have cold food.”

Posted 3 years ago

“My food was good. The driver was on time and handled my food with care. I give 3 stars because of those services. However, my problem is Uber Eats unnecessary fees. Example: My breakfast order is below. Breakfast $6.99 Home Fries $1.99 Bacon $2.49 Subtotal $11.47 Tax $0.98 Total $12.45 "No problems" Then Uber add additional charges. Service Fee $2.00😕 The restaurant should be charged the service fee. I mean Uber is delivering their food🤷🏽 Delivery Fee $3.49😕 No problem but how much of that delivery fee does the driver get? Total $5.49 in addition to the $12.45 above. As gratitude one must tip the Delivery person. Tip $1.00....The Delivery driver can't get a better tip because of the $5.49 extra charge🤦🏾 Now the Total $18.94 for a Breakfast that actually cost $12.45 "difference $6.49 minus $1 tip given to the driver". I just wonder how much money the drivers earn hourly. Because from a consumer stand point Uber fees are making it difficult for drivers to be compensated properly. I smell GREED🤷🏽”

Posted 3 years ago

“Over 30 minutes late. Not the driver fault the service. He was waiting for awhile! No way to get a refund or complain.”

Posted 3 years ago

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UberEATS is rated 1.1 based on 6,233 reviews