UberEATS Reviews

Name: UberEATS
Rating: 1.09

1.1 Rating 6,326 Reviews

2 %

of reviewers recommend UberEATS

Company Reviews

Questions

Metrics

1.1

Based on 6,326 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I tried to order subway and it canceled my order. I made 2 more attempts at 2 other locations and it canceled those as well. I went to doordash and my order was accepted. Idk if that was a glitch but I'm even more hungry and my time was wasted.”

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Posted 3 years ago

“Ridiculous delivery fees for something that should only be 30minutes, ends up turning into an hour.”

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Posted 3 years ago

“Our order was correct, however, it took too long to arrive. The driver delivered another order on the way to us. Our food arrived cold as a result, so it was rather, meh.”

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Posted 3 years ago

“I am an uber eats driver. I think a lot of people who order through uber eats don't understand certain things. First thing is that most restaurants seal the bags so the driver is unable to check to see if your order is complete. Sometimes our app doesn't show everything in the order such as drinks so even if we ask about drinks if the restaurant doesn't give them to us we might not know we're suppose to have them. When orders take a long time to be delivered it probably in most cases isn't the driver's fault. Like yesterday I went to pick up an order from McDonald's and the customer had ordered 25 pies so because the restaurant didn't know how to use the app properly I sat waiting while they made all of the pies about 40 minutes. Normally I would have cancelled the delivery but the restaurant service was so poor and the staff so rude I sat there thinking the order would be ready soon. Another reason the delivery might take longer is if it's a multiple order delivery where you are picking up from two restaurants for two customers then delivering them. Or there might be a lack of drivers in the area to make the delivery. There might be an accident and you get stuck so your delivery might get delayed. Yes I get it that it makes you angry when your food is delayed but these delays also cost your diver money so most drivers are trying to get you your food as quickly as possible. Most of my deliveries are okay but if customers understood that giving vague descriptions like go through a wooden door and to the left when it should be right or there is a whole maze of Apts poorly marked it makes it tough on the driver. Those descriptions might seem helpful to you but you are familiar with them we are not. If you as a customer living in a secure buildingand you know that you need a special fob to use the elevator why would you expect the diver deliver to your door when they can't get access to the elevator unless by chance another resident is willing to help? Or if you live in a busy city with really limited street parking and you live on a super busy street it's tough finding parking. Yes I know we as drivers take on this responsibility but please understand that we are really trying to give you great customer service. We're dealing with poor restaurant service, traffic and driving sometimes to unfamiliar areas, and at times very unfriendly people. Overall my customers are great most restaurants are easy to work with. If you get great service please tip I know it's not required but that's basically where the driver actually makes their money because uber takes their share out of the delivery charge you pay so we're not making all that much otherwise.”

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Posted 3 years ago

“I agree with this multiple order algorythm thing, i watched my delivery route on the map, drivers were passing order to each other... and when the driver arrived he was looking around in the street so i shouted from the door step: here!! But he was still slow so i said smilling: come on man its going to be cold and obviously said thank you when he passed the food onto me. But apparently it was too much for him: as he asked me what is wrong with my attitude. I regret not knowing his name as id like to tell him that i was gratefull that he finnally brought it and it was still warm. Cheers man! Don't take everything to yourself. Its just a job, you deliver i collect- no need for other philosophy. You were great obviously!!! But, to be honest... after experiencing his attitude as he was from different culture (i should stand out there asking about his family in the other continent, giving him 100 Pound tip, and making sure he left satisfied with my attitude) ill think twice before ordering again.”

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Posted 3 years ago

“I'm not happy. So I'm gonna tell you the truth. It's great cause your can order from places that normally don't deliver even though the food and taxes are ridiculously priced, but the delays have happened a bit too often then i get cold food and that certainly doesn't make me happy!!”

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Posted 3 years ago

“During the Covid19 .. Many Drive-Thru restaurants do not have a separated setting for pickups. Drivers are asked to be in the line together with regular customers. Adding between 15 to 30 minutes to deliveries. Thanks to this, a single delivery will take around 45-60 minutes. Drivers get paid between $3 to $5 per delivery that will become around $2 - $3 after car’s expenses. We can get a tip, but who wants to give a tip if meal arrives late, and maybe cold? Example of these restaurantes: TacoBell, some Starbucks, KFC, WhiteCastle, and other. The solution to this is so easy. Just setup a table by the front door for pickups. This way restaurantes do not have to keep the front door open, and deliveries will be completed on time.”

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Posted 3 years ago

“Up to this point my experience had been ok. A mix up with the tip and a request for a refund of $2.31 is the issue. Spoke to customer service twice and to date, have not seen a nickel.”

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Posted 4 years ago

“Uber eats is a good initiative for people working in offices and dont want to eat from their office mess or the same tiffin vaala. So its just easy to order from the app and get the food delivered. They also initiate a refund if the food was not cooked properly or it was not on time. Not only for workers its also a life saver for bachelors those who live away from home. So all together its a good experience. It can still be better in many ways so that why giving 3 stars.”

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Posted 4 years ago

“Improve your gps systems. Apparently my apartment is too hard to locate.”

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Posted 5 years ago

“I enjoy having an alternative for having to go out and get food but I don’t enjoy how much they jack up the prices. UberEATS would be way better if it wasn’t so expensive.”

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Posted 5 years ago

“I'm a driver for Ubereats and I must say I'm appalled that the customer's Don't tip! We don't make an hourly wage. We get paid per delivery, which is mostly between $3-$4 per delivery. In 3 hrs of driving around all over town I'm lucky if I make $20.”

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Posted 5 years ago

“There are some range and great deals Delivery is just 2,5 so is acceptable. The problem will be sometimes that delivery drivers are a bit complicated to reach”

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Posted 6 years ago

UberEATS is rated 1.1 based on 6,326 reviews