UberEATS Reviews

Name: UberEATS
Rating: 1.09

1.1 Rating 6,229 Reviews

2 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 6,229 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 24th April 2024

Anonymous

UberEATS 1 star review on 22nd April 2024

Kayla

UberEATS 1 star review on 21st April 2024

Akeebah

Diana Williams

678

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Placed my 1st order tonight. Entered promotion code for $ 10.00 off my order. NEVER RECEIVED MY DISCOUNT???”

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Posted 5 months ago

“Love the ease of uber eats. just one thing… if i have a promo in my account… JUST APPLY IT FOR ME! marketing 101”

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Posted 8 months ago

“For the most part all orders were correct and on time, a few had issues with contents not being correct and Uber refunded charges. 1 order stated received and later cancelled. major bummer, but cost us only time.. and probably was the fault of the restaurant ):, not Uber.. Over all we are Pleased with money spent having them deliver our orders!”

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Posted 1 year ago

“Thank You so much, We really aren't / weren't sure it was the fault of Uber or the restaurant, but very much appreciate the support from Uber. This kind of customer support will keep us trying to use the service! Thanks again, Margy Dalpes”

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Posted 1 year ago

“I grew to love delivering food in my location, but tonight was extremely bad. With it being the 4th of July, I decided to take a few hours out of my time to deliver food to soldiers and their families in the Forthood/Killeen area. But I stopped after I got these nasty messages from a soldier on Forthood. Please read them, I was taken aback by how rude he was to me. I had to drive across Killeen to get his order, after receiving his order on my screen, for only a minute and a half I got these texts. I couldn’t report him to Uber Eats because there is no way in doing so threw the app.”

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Posted 1 year ago

“So easy to use. I’ve made three orders in the last two days due to circumstance, two orders and deliveries were spot on and excellent, the third a little disappointing as there was no knock on the door. But for speed and efficiency I would recommend.”

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Posted 1 year ago

“great delivery and customer service. service charge could be abit lower in comparison to Deliveroo.”

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Posted 2 years ago

“Uber eats is one of my guilty pleasures for when I'm too lazy to go out to get food. It brings me my food within a reasonable amount of time and it's always delivered right to my doorstep. They only downside is when you order something small, there is a small order fee. And delivery charges can be expensive. It's definitely something for those who are looking to spend”

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Posted 2 years ago

“I have used Uber eats 5 times now and every order has been great. I live in a co op so I have to give instructions where my building is. They have followed them to the t. I had to stop using door dash and grub hub because they kept bringing my orders to the wrong buildings and I had to get the order myself from the other buildings. I will continue to use Uber eats in the future. My only complaint is that some of the delivery people use bicycles. My food is a tiny bit cold when it arrives.”

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Posted 2 years ago

“Uber eats prices are quite high and I don't like recieving emails that offer me promos that I don't qualify for but overall their service is good.”

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Posted 2 years ago

“Very Convenient and offer great deals”

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Posted 2 years ago

“I enjoy now having uber eats but down fall on you website is asking for salt/sauces well i cant find were option os and if you message the drive ony many occasions they say okay got it But never bring any I can understand charges but salt pepper really ?”

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Posted 3 years ago

“I ordered from a local chain. On the website it clearly stated “NO DELIVERY FEE” When I got my final receipt from UberEATS there was a 99 cent charge for delivery. Now I know it is a negligible amount. But, if they do this to everyone that is quite a sum that they are sneaking by. Just sayin. And, I still have not been able to ask where it said it prior to purchase.”

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Posted 3 years ago

“I use Uber Eats often, for the most part everything is fine. Yesterday I ordered from Wendy’s. The Burger and fries were missing. They issue a refund. How about they issue credits in the name of good customer service. Where from. They could care a less.”

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Posted 3 years ago

“Delivered to wrong address no food and still no refund will not use again”

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Posted 4 years ago

“I most likely have good experience with Uber Eats, but recently ordered food through them and ended up with Door Dash order. I was highly upset because I had some elses order. Although, a refund was offered, I still didn't want the order I received. I was hungry and ended up discarding it. I hope Uber Eats can come up with a solution to make sure that customers get their correct orders when handed off. You try to contact the drivers and can't get through, bc they restrict your call, wont answer, or can't speak English. It's ridiculous. It's very frustrating and upsetting when you don't get what you paid for and having to settle and eat some else's food;may not even be what you like.”

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Posted 4 years ago

“I ordered from UberEats for the first time yesterday. The order was for my mother who lives in a different town and it was all messed up. Uber Eats made it right and refunded the money back onto my card. It's nice to know that there are fair businesses out there willing to listen and make it right.”

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Posted 4 years ago

“Ordered a few times via ubereats mainly McDonald's and had no problem with drivers or customer service. However McDonalds always seem to miss an item of or put something wrong in bag.. I know the bags aren't checked by driver so not drivers fault. How ever ubereats refund without hesitation if I have a problem with either missing food or anything else”

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Posted 4 years ago

“Great! Never an issue.”

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Posted 4 years ago

“Happy with order from them.”

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Posted 4 years ago

UberEATS is rated 1.1 based on 6,229 reviews