UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,532 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 10,532 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So I'm a Uber eats driver and yesterday I toke a job driving 40 minutes out of my way. Showed up 20 minutes early just for Uber to cancel the order. I called to get compensated just to be told that there was no such order ever in their system. So I'm out 20+ because of Uber eats lies. I'll be moving on to a different platform never again while I go out my way for Uber eats.”

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Posted 3 weeks ago

“My last 3 orders took over an hour. Food was cold! This last order I had ramen being delivered on a bicycle that took 1.5 hours. Uber Eats used to have fast delivery now they are careless about the delivery times with food that is not edible. I just can’t order from them anymore. Sad they used to be reliable.”

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Posted 3 weeks ago

“i work in a restaurant that uses uber eats as the delivery service and they’re useless. usually late, and last week marked an order as delivered when no one picked it up and ‘couldn’t’ give us a phone number or adress to deliver it ourselves, and last night someone put an order in through them and AFTER the person paid they claimed they couldn’t deliver it but because they paid through the uber eats app they got our tip despite doing absolutely nothing. we’re currently trying to find a new delivery driver because those people are incompetent.”

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Posted 3 weeks ago

“Shame on you - I would smile if your company seized to exist - total rip off to the paying customer & zero service!!!!”

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Posted 3 weeks ago

“Uber eats charges way more than any delivery food companies. Their system was hard to navigate and customer service is really hard to reached out. You have to dial many times as you could to contact them. Lately, I was charged of $41 to my order and to my panic I went to cancel it, however the food order has been received and preparing. I contacted the merchandised and ghey confirm that they did not charged me or no payment received by Uber. With this being said, I conclude that they are charging you for themselves. Due to this I am not happy and satisfied with their service and cancelled the service.”

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Posted 3 weeks ago

“The driver took an hour to deliver my order, wasting $39 worth of food and offered $10 off my next delivery. The driver sat at the restaurant for half an hour after the order was ready. So disappointed. We eat out all the time. Uber Eats won't be getting my money anymore.”

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Posted 3 weeks ago

“I ordered burger king last night on uber eats the whopper had onions which I didn’t order that not order because I’m allergic and who puts bbq sauce on a whopper but anyway I still have the entire order I paid $25 plus tip and when I reached out for a refund they refunded me $4.91 lol I’m deleting this app now and definitely posting this on my page that I have about 5k ppl on smh I would NEVER uber eats again. When you call you can’t get nobody ppl work to hard to survive to be taking ppl money. I’m going live a 5pm and this will definitely be the topic!!!! Please delete uber eats just go and get your own food trust me this app is not worth it at all”

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Posted 3 weeks ago

“Idiot Uber Eats delivery person on moped DA20GVR riding illegally in pedestrianised area in Carr Street Ipswich 17/12/25 12:30hrs”

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Posted 3 weeks ago

“Third time we used Uber Eats. We were waiting for our delivery and suddenmy it was marked as delivered with a photo with a door and the foodbag in front of it (not our door though). But there was no delivery at our door and the doorbell never ringed. I immediately tried to contact customer service which is a complete shitshow with all the automated bots. Now Uber Eats claims the deliver had been waiting for us and we cant get our money back.”

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Posted 3 weeks ago

“Literally the most annoying app I’ve ever had to deal with. If you’re going to order with them just don’t. Save yourself the headache your better off paying for a uber to the store and getting your own food yourself. Membership has been cancelled today and I’m uninstalling this app .”

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Posted 3 weeks ago

“Drivers are far too greedy. I like to tip a small amount in the beginning and when my food arrives to me untouched I give $10 cash when they arrive. Recently haven’t been able to get a single driver to come to me. I’m a truck driver so I’m incapable of going to just any restaurant due to the size of my truck. Uber needs to find a new system or go all together. Never using them again. Spent 3hrs waiting to find a new driver. If yalls drivers reject orders more than 5 times per day fire them.”

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Posted 3 weeks ago

“Awful. Ordered at 5:30, still waiting at 6:30. Still waiting and starting to get impatient, need to sort their standards out!! Contacted place of order, and they had it ready to go. We paid priority delivery (SCAM) and so uber eats are the ones at fault.”

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Posted 4 weeks ago

“Nah 17€ for a big mac meal when mcd is 10 mn away thats crazy!!!!!!”

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Posted 4 weeks ago

“Food never arrived. Waited two hours and driver stole the food. Was told it would take a full 3-10 days for a refund and no extra compensation. Horrible customer service and will never order again.”

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Posted 4 weeks ago

“I ordered a baguette loaf and 2 broccoli cheddar soups from Panera Bread, I received only the baguette loaf and was charged 26.89 dollars. I get no assistance from Panera or Uber for their error. I would give significantly less than 1 star for U er eats. Would recommend using door dash or any other food delivery service.”

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Posted 4 weeks ago

“I have lots of charges that I didn't authorize. They are charging double i never get a refund from all of those charges i will just call my bank tomorrow. Ubereats are scam they are stealing money.”

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Posted 4 weeks ago

“I have placed many orders through Uber Eats, but the service is getting worse over time. Today, I ordered 10 grocery items through Uber Eats, and even after 1.5 hours, the order still hasn’t arrived. I contacted the delivery person, and she mentioned that Uber assigned her multiple orders at the same time. While I understand this may not be her fault, the overall experience is extremely disappointing. Uber does not seem to consider the urgency customers may have when placing orders. Additionally, I had an Uber One membership until about a month ago, and honestly, it does not provide the value it promises. On one occasion, my friend and I had the exact same items in our carts, yet I was charged more despite having Uber One. This makes the membership feel misleading and not worth it. Overall, Uber’s service quality has declined significantly, and it no longer feels reliable or useful. 👎🏻”

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Posted 1 month ago

“i work at a restaurant that uses uber eats as the delivery service. at 8:20pm i noticed there was an order still here that was supposed to be delivered at 7pm. the delivery drivers name is Lovepreet and he had marked the order as delivered despite never showing up to the restaurant. i called uber eats and was told there was nothing they can do because it was marked as delivered despite never being picked up. i asked if they had a phone number or address so someone from our restaurant could do the delivery as this will put a bad rep on our restaurant despite us having nothing to do with the delivery service. the person on the phone spoke to me like i was a child and claimed to not have a phone number or address. i am extremely disappointed and annoyed. and some person went without the food they had ordered due to the incompetency at uber eats. i also highly doubt they couldn’t find the phone number or address, the person was probably just being lazy.”

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Posted 1 month ago

“Very upset I just started Uber eats and had a customer report me for an order I never picked up its ridiculous how is that my fault their Uber eats gps app had a glitch and rerouted where I could deliver to one customer not the other one. People fail to realize mistakes happen not always the driver fault we spent gas through all type of weather today give them what they want whoever did that to me on girard Ave in Philly owe me an apology it wasn't my fault making me look bad just starting i have a family to feed shame on you food was still at restaurant.”

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Posted 1 month ago

“If only I could give them minus 5! Order food on Uber Eats on Saturday 13/12/2025. My order never arrived. Driver was parked at the wrong location, he called to say he had arrived. I was tracking the App I could see he was not near my house, tried to give directions over the phone he then hung up and blocked me. Sent numerous texts, called several times. No response. As I continued to track the app he returned to the restaurant. Apparently on the app it shows that is where he delivered the food. I then contacted the restaurant he did not return the food. Uber Eats support was unhelpful and left me frustrated as I had to pay for food I never received and my family hungry. I was told by Uber Eats I’m not eligible for a refund as driver waited outside my house for 11 minutes? At which house because he never arrived? I am beyond disappointed by the rude service and lack of support. The driver’s lack of respect and stealing my food!!! It’s surprising that Uber Eats could not locate where the driver was moving as per App and the texts I sent regarding the location he was at when he claimed he was outside my house. Appalling”

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Posted 1 month ago

UberEATS is rated 1.1 based on 10,532 reviews