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UberEATS Reviews

1.1 Rating 9,791 Reviews
1 %
of reviewers recommend UberEATS
1.1
Based on 9,791 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Next Day
On-time Delivery
Greater than 21%
Accurate And Undamaged Orders
Greater than 61%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
1.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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UberEATS 1 star review on 13th August 2025
Eric
UberEATS 1 star review on 13th August 2025
Schlotty
UberEATS 1 star review on 13th August 2025
Schlotty
UberEATS 1 star review on 13th August 2025
Schlotty
UberEATS 1 star review on 12th August 2025
Iffy
UberEATS 1 star review on 12th August 2025
Iffy
UberEATS 1 star review on 12th August 2025
Iffy
1434
Anonymous
Anonymous  // 01/01/2019
The driver picked up my order and sat in the parking lot for 10 minutes. I messaged them saying "may I ask why you've had the food for 10 minutes but are still sitting In the parking lot?" To which the driver replied I have not been sitting here with your food, I will go bring your food back and tell the restaurant to call you. When I said no thank you I just want my food while it's still warm he refused unless the restaurant called me. He then drove close enough to my house for Uber to reveal my name, and my house number and then he cancelled the order. Uber is denying my request for a refund (I never got my food, and now my safety is jeopardized) I've been fighting with them for days and they keep denying it saying that it goes against their refund policy.
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Posted 2 weeks ago
Finally last straw. I am done with Uber eats. First occurrence place order for delivery. Estimated time kept changing to later and later. After waiting over an hour for my food get a message from uber that order had been cancelled. No explanation of why. Second occurrence place order placed order but realized immediately that delivery address was wrong. Cancelled order on app but was told I would be charged anyway. Do not do uber eats not customer friendly.
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Posted 3 weeks ago
I ordered hot coffees thru uber eats Dunkin Donuts , Mystic. I asked for priority delivery.i received a message that Dunkin had to find another driver. I ordered at 8:28. It arrived approximately 9:40. During this time I was on chat, ending up chatting with Melvin. He was going to give me a full refund but then said I think it’s been delivered. I looked and it had arrived an hour late and cold. The point being an hour is not priority and I was given a credit for $3.49. Never again Uber Eats.
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Posted 3 weeks ago
Ive got a living worm in my food and they didn't refund me. Horrible service. They take 12 hours to respond
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Posted 3 weeks ago
I was completely locked out of my trading account after my withdrawal request got rejected. It felt like my entire investment was at risk. I’ve heard of this happening to others too, and it’s honestly terrifying. But when I reached out for support, Mrs. Mercy and her team didn’t let me down. They got me back on track and helped recover my money
UberEATS 1 star review on 23rd July 2025
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Posted 3 weeks ago
I was completely locked out of my trading account after my withdrawal request got rejected. It felt like my entire investment was at risk. I’ve heard of this happening to others too, and it’s honestly terrifying. But when I reached out for support, Mrs. Mercy and her team didn’t let me down. They got me back on track and helped recover my money
Helpful Report
Posted 3 weeks ago
It's the customer service on the app....it's literally like talking to a wall. U can thoughgully explain an issue in detail and the rep can't seem to comprehend anything but what was on the script they are cut and pasting right back to ya. I've stopped using Uber eats. It's just too frustrating.
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Posted 3 weeks ago
After a wait for over an hour - Order was cancelled just 5 mins before the latest time by when the order was to be delivered!
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Posted 3 weeks ago
I order food and realized it was the wrong address and the order didn’t even go through I hit cancel only one minute after it was confirmed, but they still charged me, saying the food was already made, I jyst order one minute ago how was it made and on Uber eats it’s no one to talk to just a computer. That was my last time using them.
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Posted 3 weeks ago
Bad customer service!!!
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Posted 3 weeks ago
Bad service received my order it was nasty and cold didn’t receive my drink and uber eats refused to give me a refund I will not be using them ever again
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Posted 3 weeks ago
I was charged for an order that I never received and they refused to issue a refund.
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Posted 3 weeks ago
1 hora y 40 minutos después me cancelan el pedido sin más explicaciones. No hya manera de hablar con un humano y si quieres cancelar el pedido habiendo llegado una hora más tarde te dicen que te lo cobran igual. Si, si, lo que oyes. Como te llegue tarde te lo comes frío y lo pagas enterito. Son tan malos e impresentables que he desinstalado la aplicación. Ojalá leas mi reseña y te haga pensartelo dos veces antes de utilizarlos.
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Posted 3 weeks ago
Driver delivered to the to the wrong address
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Posted 3 weeks ago
Shocking ! visiting from UK so far two bad experiences. Latest being the worse ordered from Wendy's not only was it 45 minutes late after being assigned to about 6 different drivers the food that came was cold. Loads missing from the delivery and I was only compensated a measley $2.45 when the cost of what was missing was far more. Will never use again
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Posted 3 weeks ago
I didn’t receive my groceries even though I was told by the first of 5 I would get my order. I was told by the last representative that ai would not get my order and as well be charged for the entire order. Their system glitched and had a completely different address which so had ordered before with no problems. They told me sorry but I would be charged for the entire order plus no groceries. I called my card service immediately as well as BBB.
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Posted 3 weeks ago
They never delivered my food and refused to refund my money
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Posted 3 weeks ago
of course, I order from uber eats and never receive my order because the delivery guy delivered it to the wrong place and pretend like he does not understand what i’m saying and i don’t know where the order is, and I payed 100 dollars for the order but uber eats decided to only refund 60 dollars. In addition to that, I have uber one to have 0 dollars delivery fee but they decided to charge a 5 dollar delivery fee. What a ridiculous app. I’m deleting it and never using it again, worst delivery experience of my life.
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Posted 3 weeks ago
I have been using UberEats for years now. Tonight I ordered on UberEats and received the completely wrong order. I thought there would be no issue getting a refund, but I did not realize how terrible their customer service is now. Their chat line through their app is useless because you can’t even get through to a person. There also is no option to call anymore either if you’re a customer. A chat bot instructed me to take a picture of my receipt along with the food that clearly didn’t match the receipt if you actually looked and compared it all with the receipt. It took over an hour for an actual “person” to reply to the chat and the person said I somehow wasn’t eligible for any amount of refund, but wouldn’t state why. I tried to reach out even on social media where I was told the same thing. I will have to take this up with my bank now and will be sure to file a complaint with the Better Business Bureau. I will also leave any review I can to warn everyone else about their absolute joke of customer service and that they do not care about their customers at all.
UberEATS 1 star review on 20th July 2025 UberEATS 1 star review on 20th July 2025 UberEATS 1 star review on 20th July 2025
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Posted 3 weeks ago
Be careful when ordering deals from this place — they may not honor them or respond properly
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Posted 3 weeks ago
UberEATS is rated 1.1 based on 9,791 reviews