UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,532 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 10,532 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Idiot Uber Eats delivery person cycling without due care and attention. DO YOUR STAFF NOT UNDERSTAND THE MEANING OF A RED TRAFFIC LIGHT? Stoke Street, Ipswich 01/12/25 13:37hrs”

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Posted 1 month ago

“Uber eats is the worst out there . Waited 2 hours for my food . Uber doesn’t let you cancel because the restaurant is preparing , then 2 hours late because of driver issues . In the end you eat cold food and not fresh anymore and 2 hours late and you need to shut up and eat because they not let you cancel.”

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Posted 1 month ago

“Drink order wrong, inedible. No refund provided from them. Money down the drain.”

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Posted 1 month ago

“They left out my desert and driver didn't inspect it before leaving the restaurant. It was a MOD Pizza and a small desert so you know. Not really mad about him not checking the paperwork before he left the restaurant but it,'s BS Uber Eats holds my money for 3 to 10 business days and makes interest off of it then returns it to me, this is fraud period.”

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Posted 1 month ago

“Worst food delivery company in existence. Food arrived cold and took twice as long as it was supposed to. Customer service refused to give any money back. Will never use them again.”

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Posted 1 month ago

“I’d give a zero if I could. Worse customer service experience made worse by completely ignoring emails. The order was cancelled directly with the merchant first since it was routed to the wrong location. The merchant confirmed he would not make the order and advised us to cancel through the app which we did. Contacted customer service and keep getting a response stating that since order was already prepared so they could not cancel. This is completely false. The response is pre generated and doesn’t address the concern, can’t speak with a live agent. Bottom line, this is theft. I will never use their service again and will discourage others from doing so. Reached out through chat and email and most remained unanswered or with the “sorry, we can’t cancel since the order was prepared”…”

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Posted 1 month ago

“Made my first order ever on Uber Eats today and my Big Mac was missing. Tried contacting Uber Eats and all they say is that they’re working on it. They finally get in contact with me and ask for a picture and I’m like how do I take a picture of a missing item? Now my coworker is left starving and our lunch break is over. Very disappointed in both Uber Eats and McDonald’s. #ubereats #mcdonalds #wearestarving”

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Posted 1 month ago

“Terrible service.. Was supposed to get a refund and I never received... Order arrived 1 hour late and I gave it back to the uber eats driver cause everything was cold and soggy! Stay away from them and use door dash and skip... Better service and pricing!”

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Posted 1 month ago

“I am appalled by this delivery service. My family and I paid for food that never arrived, and the delivery person never called or responded when I tried to contact him. Claiming an order was delivered when it clearly was not is nothing short of a scam. If the driver had actually come, leaving the food at our door would have been simple - but we received nothing. This is not an isolated incident; recent reviews show the same problem happening repeatedly. This company is taking advantage of its customers and then trying to cover it up with generic excuses. I strongly advise caution - this service cannot be trusted at all!”

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Posted 1 month ago

“I was refunded when I didn't want to be and still charged full then when I tried to get help no one would help me I ended up having to call the merchant who was very understandable and was able to receive a refund. The Uber eats help line was incredibly rude and frustrating. Do not use.”

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Posted 1 month ago

“A dasher name Ashley was handling my order and their mapping system looks really confusing she didn't even know my location.She is the dasher she suppose to know.She never delivered my items to my home.When I called one of the representatives of Ubereats said a refund is owed to me but when I looked at the chat the person believe the dasher instead of me.The dasher didn't deliver my items because she did know my location and they want to keep $65.34.They just customer forever.”

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Posted 1 month ago

“Charged me 28 for a cancelation, literally 1min”

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Posted 1 month ago

“Uber eats are a bunch of thieves. The restaurants and the drivers work together and claim they waited or tried to make contact with you but they never do. So they just steal your food”

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Posted 1 month ago

“My order never arrived. I was tracking it and the app said it was delivered and then my order disappeared from the screen. When I finally reached customer services I was told my order could not be traced to where it had been delivered. Very unreliable service Do not reccommend!!!!”

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Posted 1 month ago

“Poor service, paid 10$ for driver tip a d nobody accepted it. Had to pick it up. For ANOTHER 10$..... that's right- PAID more to drive there and pick up my own food! AI bot sucks”

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Posted 1 month ago

“More recently have doubled taxi fares whilst wait times have gone up…food delivery is no better keeps swapping drivers and ultimately end up with cold food with the most pathetic customer service who just give generic responses and refuse to refund…might be time to give up on them and boycott the company completely so they change their ways”

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Posted 1 month ago

“Uber eats sucks , has some one who works in hospitality the service is horrible , driver stole my food. I called CS and sent 15min on hold for the agent to hang up my call while I was speaking I hope this company goes under for the way they treat customers”

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Posted 1 month ago

“Jasvee customer service is so rude , delivery guy stole my food, I waited 2 hour and they cancel it ….”

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Posted 1 month ago

“DO NOT ORDER FROM UBER EATS THEY WILL OVER CHARGE YOU TAKE YOUR MONEY AND DO NOTHING ABOUT IT PLEASE DONT ORDER FROM HONEY BAKE HAM CHEATED ME OUT OF 30.00 JUST GO GET YOUR OWN FOOD SO YOU CAN KNOW WHAT YOUR PAYING FOR RUINED MY THANKSGIVING”

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Posted 1 month ago

“We use Uber several times per week. Today our good was delivered to Wells Fargo bank !!!! Instead to our house. I called the Uber driver - does not speak a word in English nor understand anything. Can’t even say which WF branch he delivered the food. Uber has no live person, just the worst AI. “Uber system” decided that we are not getting the refund. If I can give negative stars I would do it.”

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Posted 1 month ago

UberEATS is rated 1.1 based on 10,532 reviews