UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 9,250 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 9,250 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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1353

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order was delivered to the wrong house. The driver submitted a photo of the front door. It wasn’t my house. He said he was given the confirmation code by the person that answered the door. Impossible. Uber eats refused to refund my money AND the tip! I asked them to simply look up my house on google earth and compare.”

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Posted 2 weeks ago

“I have ordered something else and received something else , which is ridiculous and now they are not refunding my money”

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Posted 2 weeks ago

“THEY STOLE MY FOOD AND IM VERY UPSET”

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Posted 2 weeks ago

“I'm not sure what the deal is between LCBO and Uber Eats, but they are charging $18 for one beer, pretending it's a six-pack. This is more than outrageous, a total scam.”

UberEATS 1 star review on 21st April 2025

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Posted 2 weeks ago

“They delivered my food to the wrong address, although the address was correct on my order. They told me they couldn't do anything about it. I call that BS. I will not order from them again!”

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Posted 2 weeks ago

“Absolute shower of sh... they have the cheek to accuse you the customer of suspicious activity because they can't get an order right. I'm never using uber eats again”

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Posted 2 weeks ago

“Scammers. Had to cancel my card 3 times because they keep charging a membership I NEVER asked for. So tired of their BS.”

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Posted 2 weeks ago

“I was missing my sandwich in a Popeyes order and im asking to reimburse me for the sandwich which was 4 dollars at the time. I get a “ Hi William‍, We can confirm that this order isn’t eligible for a refund or price adjustment. Thank you for your understanding.” I would of been fine for a 4 dollar credit”

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Posted 2 weeks ago

“Stop delivering food and keep to the taxi service. The absolute worse customer service ever.”

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Posted 2 weeks ago

“"I'm beyond frustrated with the absolute disaster that was my food delivery experience! The driver didn't show up, didn't communicate, and just marked my order as completed without delivering the food. I waited outside for over 20 minutes, wasting my time. When I called the driver, there was complete silence. And to add insult to injury, the company is refusing to refund me, claiming the driver followed protocol. Unbelievable! This is ridiculous. I demand better customer service!"”

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Posted 2 weeks ago

“The drivers they use are worse than horrific. Sushi arrived mixed up like a fish stew, then pizza from Debonnairs arrived 1 hour late on “priority “, cold of course. Nobody seems to check on those drivers and they do whatever they want, accepting many “priority” deliveries at once or playing football with your sushi platter”

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Posted 2 weeks ago

“I always get cold food, drivers saying that I have arrived and haven't just so I can go outside where as my instructions say meet at the door. Tonight I put in an order its taking 2 hours to get here and the driver is making an extra stop. This now becomes a food safety issue....uber does not require for them to carry thermol bags. Trying to talk to costumer service..... sigh, told me that they are on time. Worst delivery and costumer service out there!”

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Posted 2 weeks ago

“Tuhadi maa da fudda uber company aleo”

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Posted 2 weeks ago

“Only half my order arrived. Couldn't contact anyone.no phone number just a chat bot that is useless say the same thing over and over.”

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Posted 2 weeks ago

“Delivered uncooked poultry and refused to refund- read conversation lol customer service is beyond pathetic.”

UberEATS 1 star review on 19th April 2025

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Posted 2 weeks ago

“They actually stole money from me. I worked about 3-4 hours got tips and did not give me anything. Honestly it was the worse and unfair practice I have ever heard of. They don’t do well on the delivery side I asked them to knock on the door and they just dropped off the wrong order. I’m not petty so I don’t really care that much. But beware they have shady people working here.”

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Posted 2 weeks ago

“Delivered to wrong address AGAIN!! Please folks, try door dash instead. Even though the drivers include pics of the wrong house, their customer service will still give you a hard time getting a refund. I even had to request a refund of the tip I included.”

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Posted 2 weeks ago

“I tried to change my order and according to the help section I had to cancel the order and resubmit it. I tried to cancel the order less than 5 minutes after I made it and the message was that the restaurant had ALREADY prepared it. Minutes later I got a message from the restaurant that they were preparing my order. So obviously the order wasn't ready when I originally tried to cancel it. I was told that if I tried to cancel it at that point I I would be charged for the entire order.. obviously the helpline was lying when they told me that the order was already prepared”

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Posted 2 weeks ago

“I ordered my food on Friday evening and the promo did not work. I was charged in full on my credit card. Within 10 min, I called the restaurant to cancel the order but they did not. Then I cancelled the order at my end but still I was charged $40 in full. The customer care did not refund the money. It’s looting the customers. I wasted my money without food because the promo did not work.”

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Posted 2 weeks ago

“UberEATS charged me for an order I never received and they refused to refund me”

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Posted 2 weeks ago

UberEATS is rated 1.1 based on 9,250 reviews