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UberEATS Reviews

1.1 Rating 9,791 Reviews
1 %
of reviewers recommend UberEATS
1.1
Based on 9,791 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Next Day
On-time Delivery
Greater than 21%
Accurate And Undamaged Orders
Greater than 61%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
1.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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UberEATS 1 star review on 13th August 2025
Eric
UberEATS 1 star review on 13th August 2025
Schlotty
UberEATS 1 star review on 13th August 2025
Schlotty
UberEATS 1 star review on 13th August 2025
Schlotty
UberEATS 1 star review on 12th August 2025
Iffy
UberEATS 1 star review on 12th August 2025
Iffy
UberEATS 1 star review on 12th August 2025
Iffy
1434
Anonymous
Anonymous  // 01/01/2019
DO NOT use Instacart Uber Eats!!! If your order is wrong, they will blame each other and then will keep your money with no food in hand. Called right after placing order and was told I had to cancel through delivery driver. Instead of cancelling it, driver unassigned himself. I am out 90 bucks with no resolution and both sides blame each other. Take my advice and do not use instacart or Uber Eats services through Instacart.
Helpful Report
Posted 2 weeks ago
Ordered food, in the system it said 10 minutes, that ended up being almost 100 minutes. Ordered a cancellation, directly after the driver arrived and started arguing with me why i cancelled. Never again.
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Posted 2 weeks ago
Will say it is refunding an item when it is missing (eg implying full price for meal item) but will instead offer only 2 uber dollars. Unethical company.
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Posted 2 weeks ago
The customer service is not helpful. They hang up on you without any resolution the driver replaced my items with items that I declined they forced me to take them I didn’t open a complaint. They don’t answer to my question. They don’t listen to my problem. They just come up with whatever they want to say.
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Posted 2 weeks ago
Charged when driver was incompetent when delivering food. I waited over an hour and then decided to cancel due to knowing the food would never come as j watched him drive around in circles even when sending directions and typing out my address, he couldnt get it right. I am disgusted that even then they do not want to listen. I want to know what are the policies in place for there staff that are clearly not able to produce there work. I paid for 2 meals and received nothing back and not even a meal. I will not be using there service again for Uber eats.
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Posted 2 weeks ago
If I could give 0 stars I would.
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Posted 2 weeks ago
They have terrible customer service.
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Posted 2 weeks ago
Horrible money hungry company. Very disappointed
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Posted 2 weeks ago
Food never came and they were unwilling to make it right
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Posted 2 weeks ago
I don’t like Ubereats at all. It will tell you that your food is expected at a certain time, then it won’t come for an hour or later. My food is always cold. I always end up starving waiting for it. Def not worth it. DoorDash is so much better and the service is way more reliable.
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Posted 2 weeks ago
I placed an order with Uber eats I canceled the order after noticing I had my work address on the order instead of my home address I went to cancel the order and they charged me almost a full order price for canceling telling me it was an inconvenience for the driver and the restaurant when only 2 minutes pass by the order is no way could have been made I will for one never order from this place I deleted their app I'm having my friends follow me as well I was a long time Uber user not no more I will move over to doordash there are a little bit more but they're probably worth it I'm sure they're more willing to work with a customer then ubereats is
Helpful Report
Posted 2 weeks ago
I ordered food and attempted to change the delivery address immediately. The app doesn’t allow change of address and charged me, even though I cancelled order immediately. I will be deleting the app immediately.
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Posted 2 weeks ago
I ordered meat on my food, and it came without meat.
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Posted 2 weeks ago
Ridiculous customer service
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Posted 2 weeks ago
I ordered food through the Uber Eats app from Wingstop. I never received my $70 order that was ordered for my coworkers and me. The driver left the food at the restaurant and never contacted me, saying anything. I called Uber Eats several times, asking for a resolution, and they keep saying the driver said it was delivered and he tried to contact you! I told them and have proof that he did not! He supposedly returned it to the restaurant, but the restaurant knows nothing about that either. I need this resolved. It is not okay to keep my money for food that was NEVER RECEIVED!! Not only did I not get my food, but the workers ' understanding was not there. The customer service is HORRIBLE!! No sympathy, no understanding, and acted like I should not be upset about it.
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Posted 2 weeks ago
43 minutes from food being made to being delivered.. 1.3 miles away. Food was cold and inedible unsurprisingly. Uber customer care deemed the delivery time acceptable. If they can’t deliver hot food in a timely fashion not to ruin people’s meals , then why bother? Had 5 deliveries off uber eats now over a period of approx 1 year… 2 ok, 2 late and one never turned up at all, guess the driver was hungry. Absolute rubbish company with no official complaints procedure . AVOID!!!
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Posted 2 weeks ago
This is the second or third time that they have not allowed me to add a tip for my driver. Not only does it make me look bad and makes people not want to pick up my orders but it's also so unfair to the employees who work for Uber eats. Photos below... THIS IS HOW THEY TREAT THEIR EMPLOYEES AND HOW LITTLE THEY CARE ABOUT GETTING THEM PAID.
UberEATS 1 star review on 25th July 2025 UberEATS 1 star review on 25th July 2025 UberEATS 1 star review on 25th July 2025 UberEATS 1 star review on 25th July 2025 UberEATS 1 star review on 25th July 2025 UberEATS 1 star review on 25th July 2025 UberEATS 1 star review on 25th July 2025 UberEATS 1 star review on 25th July 2025 UberEATS 1 star review on 25th July 2025 UberEATS 1 star review on 25th July 2025 UberEATS 1 star review on 25th July 2025 UberEATS 1 star review on 25th July 2025 UberEATS 1 star review on 25th July 2025 UberEATS 1 star review on 25th July 2025 UberEATS 1 star review on 25th July 2025 UberEATS 1 star review on 25th July 2025 UberEATS 1 star review on 25th July 2025 UberEATS 1 star review on 25th July 2025
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Posted 2 weeks ago
The worst experience ever. The food was delivered to a wrong address. And what is worse part is that there was no way I could contact the driver or uber support. Uber has a very faulty service to help a customer in need. Uber needs to pick the right staff to make things better and in a flow. My lesson learnt is to never use uber services again.
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Posted 2 weeks ago
Today I placed an order for 4:00-4:30pm and it was confirmed. The next thing I knew, at 12:45, I received notification that the restaurant, A****, was preparing my order! Not willing to accept an order 3 hours ahead, I started on the text chat with UberEats and also their “human agent”. After 45 minutes of trying to get them to understand my problem, I contacted the restaurant. They said that the order they received said 1:00pm and that UberEats would have to put the order through again. So, after googling, I found the customer service number for UberEats (well hidden). I called and explained. They needed to call the restaurant. When UberEats got back to me, they said that A***** wasn’t willing to redo the order. UberEats wouldn’t reorder it or “can’t” refund the money from the order. I am canceling my UberOne membership and won’t order again from them. I am out the $ I paid for a 4:00 order! Update: UberEats delivered my order at 2:45! I guess this is the food prepared for 1:00! Not acceptable any way you look at it.
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Posted 2 weeks ago
Disgraceful service , stale food for extreme late delivery with no apology or support from customer service
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Posted 2 weeks ago
UberEATS is rated 1.1 based on 9,791 reviews