UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,533 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 10,533 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everytime your delivery driver's come into our store and pick up an order for a customer they never bring in their bag when carely they are supposed to bring it with them Everytime they come in and then the customer gets their food it's cold . I think they need to be retold every time they go and pick up the customers food .”

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Posted 1 week ago

“Really terrible customer service, our pizza took 90mins and arrived stone cold & rubbery. We couldn’t eat it. After finding the complex route to complain we were refunded £2 on a £57 order!?!? Utterly ridiculous. Really poor company, terrible service, complete lack of integrity”

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Posted 2 weeks ago

“I ordered food from #haroldschicken through Uber Eats and sat here one and a half hours and it turns out #ubereats never sent the order. At one point they insisted the order ones done and ready. To compensate me they just canceled the order. HOW CAN YOU CANCEL AN ORDER YOU NEVER SENT AND THEN LIE TO ME AND SAY ITS READY AND IT'S NOT. I can tell you when #doordash makes a mistake they give real compensation not ooh well i am sorry you wasted an hour and half of your life for nothing. I get mistakes happen but its how you respond to that mistake. #uber is a big company but not big enough to admit they made a mistake and compensate fot that. In the last week i spent around $100 with Uber. That business now goes to Lyft and DoorDash”

UberEATS 1 star review on 2nd January 2026

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Posted 2 weeks ago

“Yesterday was my first time using Uber Eats to order food and a bouquet with a cake. I was just exploring the app and accidentally selected the wrong items. I was trying to review everything and add more items, but somehow the order got confirmed without my knowledge. What shocked me was that there was no Apple Pay confirmation or any payment authorization, which every other app usually asks for before placing an order. The order was placed automatically. I immediately tried to cancel it, but there was no proper cancellation option. It was asking me to pay 80% of the order amount just to cancel, and there was no direct way to contact customer support. Since I couldn’t cancel, I let the order go through. Later, I noticed that I was charged three times with different amounts for the same order. Now I’m trying to reach customer support, but Uber Eats makes it extremely difficult. There’s no direct call option—just a message saying “type your issue and we’ll contact you in 6–12 hours.” It’s been hours, and I still haven’t heard back. The app is confusing, time-consuming, and frustrating for first-time users. This whole experience feels very unfair and honestly feels like customers are being exploited. Extremely disappointed with Uber Eats. 😞 #ubereats”

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Posted 2 weeks ago

“Ordered a meal for my granddaughter and myself. Food was over an hour late and I watched on the map to see where the driver was. Driver had two other deliveries ahead of mine and couldn't apologise enough, but by the time my order arrived it was freezing cold and had to go in the bin. I complained thinking I would get my money back for the binned meal but they gave me only a goodwill gesture of a fiver back on a thirty quid meal. Rip off company, I will never order with UberEATS again!”

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Posted 2 weeks ago

“Dreadful. Waited over an hour. It arrived cold and in an open bag. Threw it straight in the bin. Did not get a full refund. Deleted the app.”

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Posted 2 weeks ago

“UberEATS in Farmington Maine sucks!! As both a potential user and restaurant owner, I could not be more displeased!! The UberEATS salesman offered improved sales, stickers for the doors, a printer for orders, etc, etc, etc. NONE was provided. I have spoken the sales reps numerous times and now the rep will not even return calls. Not very professional and not what I expected from the Uber company. Will be recommending DoorDash to all customers and plan to stop UberEATS as soon as the startup period expires!”

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Posted 2 weeks ago

“Bad service”

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Posted 2 weeks ago

“I placed an order through Uber eats and it was supposed to be to me at a certain time. The driver contacted me and said they had been sitting there 15 minutes and it was still wasn’t ready so they left. I could no longer wait so I called Uber Eats to cancel the order they refused. I called back told them that I was recording the call and then I’m requesting the cancellation because the order still wasn’t ready and I had to be somewhere. , and to cancel the order, they tried to call the driver. She wouldn’t pick up, so I had to message the driver through the app in order to confirm cancellation of the order before they would even consider canceling the order and refunding my money. This is such bad business all the way around 20 minutes on the phone the second time to fight with these people to get my money back for order that wasn’t even made yet bad business will never do business with this delivery system ever again. We’ll see if I get free refunded. If not, I recorded the whole conversation will be disputing the charges with my bank.”

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Posted 2 weeks ago

“Our delivery guy called ASHWIN didn’t even wait and took our food after taking a picture. Straight up stole our food. Uber eats won’t even give us a refund even though we have security footage of him not following proper protocols. First and last time using uber eats after friend recommendations use doordash instead. 0/5 if I could, very disappointed.”

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Posted 2 weeks ago

“I placed an order then canceled the order about 2 minutes later and they charged me 20 dollars which is more than what the sandwich cost.”

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Posted 2 weeks ago

“The driver gave me the wrong order. Her name is Andrea and she never picked up my call and did not have voicemail. I suspect she was high on drugs. I had to purchase the order a second time. UberEats refused to reimburse me for the first order I never received, in spite of numerous text messages and emails. They have no phone number for customer service. If I am not reimbursed by the end of the day then I am canceling my subscription.”

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Posted 2 weeks ago

“The wait times are becoming increasingly long. It took an hour and a half to receive an order from a store that is right across the street from my house. They’re obviously baiting people because when I placed the order it said I should receive it within 21 mins. I use this service frequently and I tip generously because I don’t mind paying for convenience. It becomes inconvenient having to wait 2+ hours. It makes me realize that this service is not really what it used to be which was quick and convenient! May as well go and get my own things. I reached out to customer support to simply share my feedback and they took no accountability whatsoever and basically told me to be happy that I didn’t receive it at the latest arrival time. Mind you this order was not placed during peak hours, there’s no traffic at 8:30 at night, and we aren’t having bad weather. That is crappy customer service. I don’t mind ever spending a penny with this company again. Cheers to another bad rating!”

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Posted 2 weeks ago

“Unprofessional, and rude. You can order thousands of dollars year after year but be questioned over a missing drink to the point they make you feel it’s your fault for not receiving your items. On top of that you are still held responsible for tipping and paying the delivery fee for unsafe, life threatening drivers who may or may not actually bring you your food after hours of waiting and trying to reach support. I refuse to use ANY Uber app however this is spreading to any app associated with Uber such as InstaCart. I am tired of paying a fee to just be ridiculed, questioned and charged for something I never received, just to be left to go back to Doordash to order a second time knowing they will at least show up and at the very minimum take responsibility for any mistakes made.”

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Posted 2 weeks ago

“Beware for those of you that live-in a cold region! I ordered food and it's 30 degrees and the delivery person was on a bike. I called Uber support and they resigned the driver to another bike rider. We are 3 miles away and it's freezing! Uber support refused to let me talk with a supervisor. I will never use Uber eats again. So disappointed”

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Posted 2 weeks ago

“I did an order. I received a call from the restaurant informing me that they had a high volume of orders and that my order would take significantly longer to prepare. The restaurant employee personally offered to cancel the order if I was unwilling to wait. This clearly indicates that the preparation of my order had not yet begun at the time of cancellation. My payment was withdrawn from my account. I contacted customer support regarding this issue and was informed that I would not receive a refund. To date, I have not received my money back, despite the fact that no service was provided”

Helpful Report

Posted 2 weeks ago

“I ordered KFC last night through Uber and received a 2pc meal instead of a 3pc meal also 1 of the sides was missing being cole slaw and I didn't receive my side order of mash potatoes and gravy, there is a price difference of $4.27 between the 2pc meal and 3pc meal, my missing side item $3.40 and the combo missing a side $1.70 for a total loss of $9.37 to only be refunded $2.00, so I loss $7.37 over someone else's mistake. Going Foward Since This Is How You Do Business I Will Just Go Pickup My Own Food!!!! Save My Money Instead of Being Legally Robbed!”

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Posted 2 weeks ago

“Absolutely horrible customer service. My order came partially eaten and missing items. I called and they didnt care. WHY DOOR DASH IS SO MUCH BETTER!!”

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Posted 2 weeks ago

“Every time I get uber eats, the driver is dropping off other peoples food, often even bypassing my street to do so, thus I get cold food.. I won’t be using it anymore”

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Posted 2 weeks ago

“Uber eats sucks i pay for Uber one every month and the always late and always making a delivery before the deliver my delivery, evertime the deliver there is not a day I order and the are late.”

Helpful Report

Posted 2 weeks ago

UberEATS is rated 1.1 based on 10,533 reviews