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UberEATS Reviews

1.1 Rating 6,472 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

1.1

Based on 6,472 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 25th May 2024

UberEATS 1 star review on 25th May 2024

UberEATS 1 star review on 25th May 2024

UberEATS 1 star review on 22nd May 2024

UberEATS 1 star review on 22nd May 2024

UberEATS 1 star review on 22nd May 2024

UberEATS 1 star review on 21st May 2024

740

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst app and cut throat service. On the outside they lure customer saying various discounts. But they have some cut throat policies and behaviour. They think they can do anything in the name of policies. For example they without agreeing with the customer they deduct money in the form of tip, when the customer hasn't opted to offer a tip and when customer ask for a refund they tell that we need to edit the order soon after the order. This is fraud of the highest order. Why should the customer be blamed here when UBER is debiting the customer account without customers agreement. Even it is very difficult to speak to the UBER they don't have a customer service who can take calls or address issues on the spot. They come via mail or chat very late. Even the app doesn't allow you to cancel any order as soon a wrong or accidental order is made. If you call the restaurant to cancel the order like the paradise biryani point in Wallington they say we ant cancel the order but asking us to talk to Uber. We cannot reach under through phone - only via chat or email which takes a lot of time even sometimes they prefer to delay asking questions to delay and start all over again and never come forward to refund. Even Uber eat say that we can ask the restaurant to cancel but the restaurants act or behave as if they are not the one to do it it UBER. UBER behave as if it is Restaurant has to. THE MOST PATHETIC & CUTTHROAT AND FRAUD SERVICE AND POLICIES”

Posted 5 days ago

“Horrible experience. They charged me 50$ for canceling an order when they made a mistake. I placed an order from a pizza restaurants that has many locations, one near me, but the app had placed it with a far location, after 45 minutes of nothing happening, I realized their mistake and canceled the order, but they still charged me. Chatted with three agents and all were dismissive. Never again order with them”

Posted 6 days ago

“OMG If I could honestly give a review, I would tell people ABSOLUTELY DO NOT GO WITH UBER EATS. Not only me but many of my friends have had terrible experiences with them. You'll see sooo many charges, you don't even understand that will be on your bank statement. Believe me I have someone looking into this because this is just fraud. This is what you see on American Greed. Somethings not right here with this company and I can't wait to see who's responsible. It comes down to this, you order something from a restaurant or wherever, but you have to give your debit card or credit card. Next thing you see is SOOOOOO many charges you've never even heard of coming out of your account. To top that off you can't get ANYONE from Uber Eats to even help you. Me personally, everyone I've talked to has had nothing but bad experiences like me.If I could give no stars at all I would.Just DON'T GO WITH UBER EATS. I promise this is a company that steals your money and lies about how they did it.”

Posted 6 days ago

“I was shocked to see....placing an order using uber eats was more than going through the actual company's website. I have been testing my theory that Uber charges twice as much. I ordered a burrito from chipotle on there website with delivery it was 15.00 total here in Texas, while on Uber eats it was 19.00 plus 3.00 because all the other fees they add bumped up the tip prices cheapest was 3.00 so total would've been $22. This is crazy. I placed an order for a burrito at another place Alverados which cost $21 from there own website and Uber eats total was 36.00 for a burrito.....I've deleted my Uber eats acct now and am telling everyone how ridiculous it is. I took screen shots from the actual store website vs Uber eats. Tax is supposed 8.25% no idea what tax Uber eats uses but it's not what 8.25%”

Posted 6 days ago

“The order was $13.69 and $30 was withdrawn from my account with no disclosures on how I was charged more than double the purchase price. There is no one you can speak to with customer service. The first portal is AI and the options are frustrating. Then one human agent after another contacts you trying to be polite but dodging the whole issue of overcharging the customer. This is customer exploitation and very poor service. Never use Uber Eats. Absolutely horrible customer service!”

Posted 6 days ago

“I placed an order (hamburger, cheese curds, and a malt) Time of placing the order was 3:50pm with an estimated of 4:10 and a latest of 4:25…a delivery person popped up but than at 4:10 stated that they couldn’t find a delivery person and were still searching…another delivery person showed up as picking up somewhere between 4:15 and 4:25…now my new time was 4:30…delivery driver was in the same spot (not on his way to the restaurant yet) until 4:30…now the deliver time changed to 4:40…finally showed up but the burger and cheese curds were absolutely cold and the malt was warm(completely liquid) This to me is not a restaurant issue but Uber eats issue getting a delivery driver. The order totaled $23.+ and they gave me $6.00 Uber cash so now I have to order through them again if I am to see that refund. That’s ludicrous! A refund of any kind should be given back to the customers original payment method. I’m not going to give the new delivery driver or the restaurant a bad rating, I don’t feel that my food being unedible was their fault. I have used Uber Eats as well as Uber (drives) for quite some time now, I think it’s time to say goodbye and go back to Door Dash and Lyft. Uber eats does not care about their customers.”

Posted 6 days ago

“Your 3rd party driver steals a $50 order and with no care or concern you decide to keep my hard earned money. Clearly a breach of policy has become a second issue and at this point I will just rather have my refund and let Uber go as a company!!!! Truly sub par customer service!!!!!!”

Posted 6 days ago

“Joint order and they still charged me for a separate delivery. Separate service fees and was delivery same driver.. The joint order. I bought rizla and chewing gum. Came to £8.07.with fees After spending near £60 on my first order from local coop. They refused to reimburse me pretty much robbed /stole from me and said nothing they can do”

UberEATS 1 star review on 19th May 2024

UberEATS 1 star review on 19th May 2024

UberEATS 1 star review on 19th May 2024

Posted 6 days ago

“Horrid customer service. if you are missing items in your order, they dont care. I wasnt even mad the food was also cold, just wanted a simple credit for missing items. Instead, they argue with you and refuse even a $5 credit. They are ripping people off.”

Posted 6 days ago

“they are scammers they dont let you dispute any issue at all”

Posted 1 week ago

“Horrible company they discriminate against disabled people orders never correct if you complain nothing is corrected mostly. Drivers incompetent always missing orders of food not complete drivers don't follow instructions most don't read or speak English so they don't understand orders or request drivers are rude and some are sexual deviants my daughters have had bad experience with people delivering food .Horrible company and customer service .iam in a wheelchair and very ill they make it bad”

Posted 1 week ago

“Uber eats is ridiculous ordered food from McDonald's and there was a items missing & there gonna tell me they can't refund me.”

Posted 1 week ago

“I'm an UberOne member with a history of having spent thousands between food and rides for work and personal life over several years. Recently I ordered some groceries while on a business trip, but the driver was unable to find everything. This is normal and not a big deal; the receipt always updates afterwards to reflect either replacement items or refunded items and their respective cost. When I got home and began collecting receipts, I noticed the grocery one hadn't updated. I contacted support to let them know I had been charged for things I never received and that they could check my chat history with the driver. They informed me that as it had been 48 hours since my order they couldn't help. I tried to explain why my reaching out had been delayed, which was due to travel AND because I trusted the app to do what it always did, update when a shopper couldn't find grocery items. I also asked why the issue had occurred and what I could do to make sure my receipt updated next time. Despite this and my long history of using Ubereats, the app refused to put me through to a real person. That or the real people they kept me connecting me to were just copy pasting the same "can't help after 48 hours" response. All I wanted to know was why it had happened and how to prevent it, but no dice. Not even when I said my trust in them had been severely damaged and I would cancel my membership, they did not care. This is incredibly upsetting and what I would consider to be fraud. If you pay for something and don't receive it due to what I assume was a technological error on the back end of a business, the customer should not be the one to pay for it. What would have happened if my order had been larger and most of it didn't show up? That's right, I would have been saddled with an even larger bill with no refund. And that is unacceptable and a huge violation of trust. Especially when they couldn't even tell me what went wrong. It's no wonder only 2% of people recommend UberEats on this site, and that they have a rating of 1.1 stars out of 5. I'll be doing a charge back to my bank and strong encourage others to not use their services. If they treat an UberOne member who has spent hundreds each month on their services for several years, how do you think they will treat you? Something to think about, but for me, I'll be canceling my membership and doing a charge back with my bank.”

Posted 1 week ago

“I seen I ordered something twice. Tried to cancel 1 and they canceled my whole order. Then told me I didn't qualify for a refund. This is straight scam.”

Posted 1 week ago

“Will never use Uber Eats again. Took my money but no food was delivered. Support said no refund was due as driver tried to contact me and attempted delivery. No one contacted me and the picture where the food was left is not our house.”

Posted 1 week ago

“Frequently orders are gotten wrong. UberEats are a nightmare to contact and staff are obnoxiously rude. When refund is needed as items are missing- GOOD LUCK!! They pluck a random figure and decide to refund you that as opposed to the correct and actual amount. NIGHTMARE!! Screen shot attached I was told I would be refunded £4 (although still waiting for that, and they now refuse to respond to correspondence) .. doesn’t seem to matter about the remaining £35.98 I am owed!! It’s borderline theft!”

UberEATS 1 star review on 18th May 2024

Posted 1 week ago

“I purchased the wrong item through the Uber eats app. When I made the first transaction I immediately cancelled but was still charged. They have an authorization hold policy for all transactions to be held until I receive the item but they failed to reimburse me for the items I purchased. Instead customer service told me since the food was being prepared when it wasn’t that I’m still responsible for paying for it. I’m allergic to spicy foods so that’s the reason I had to cancel the order. Right after I ordered the same items from the same app after I corrected my order. After speaking with customer service again I was told I would still be charged for the first order so I immediately cancelled the second order just to receive the same result. They lied about allowing me to speak with their supervisor while placing me on hold numerous times to delay the cancellation. Both store at Popeyes are literally 10 minutes away and my food wasn’t going to be received until after a hour later. Either the food was not fresh or it was going to be cold once I received it. At the end of the day I was charged $42.02 for items I never received”

Posted 1 week ago

“Uber eats tried to double charge me once on my bank account and another to my credit card. I caught them and called them out. They did nothing to help so here I am leaving a 1 star review to warn people of their scams.”

Posted 1 week ago

“Uber eats is a rip off you can get in touch with anyone there service horrible they gave partial credit and took it back the next day I put an order in at four twenty my food came at six ten they offer me a refund of eleven dollars but my bill was twenty four so they offer a Uber money but if you order you still paying money you have pay fees the delivery fees tax or that Uber eats is horrible Don't order from them”

Posted 1 week ago

“I ordered foe the first time and was charged 4 TIMES for my order!!! Thats $100 for a breakfast!!! For one person!!! Haven't heard back from anyone and can't reach a live person!!!! NEVER EVER AGAIN!!!!!”

Posted 1 week ago

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UberEATS is rated 1.1 based on 6,472 reviews