UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 9,789 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

Questions

Metrics

1.1

Based on 9,789 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 13th August 2025

Eric

Schlotty

UberEATS 1 star review on 12th August 2025

Iffy

1434

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi I am an driver for Uber eats and yes it's hard to actually speak to someone in customer service. I only been driving for Uber for about 2weeks now which I have noticed inconsistency with the time vs pay. Not to mention lets say I just received a incoming order to be picked up at IMOS PIZZA, once I have confirmed pickup then instead of sending me to the customer drop off location it sends me to another store to pickup a different customer order. So frustrating, cause I don't if it's a single order or group order but will not know until you confirmed the 1st order. I'm trying to be grateful and thankful.”

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Posted 5 months ago

“Today Uber Eats gave me an opportunity to learn my lesson - “Never ever deal with this company! “ I was charged more than $10 for delivery of $15 pizza, my order was delivered after 80 minutes ( instead of agreed 30 minutes), and of course, pizza was cold affecting the taste. This is a very unprofessional way to run the business and treat the customers.”

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Posted 5 months ago

“Impossible to get in touch with a living person by phone. Website says you can pay cash on delivery. Try to order that way couldn’t. Finally found a phone number and the woman didn’t speak English. She kept babbling never answered my question.”

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Posted 6 months ago

“Ordered a large coffee double cream received a large ice cap. Something or other that I don’t drink my receipt clearly states large original coffee double cream could not find anyone to help me couldn’t find a number to contact Uber Eats just an email that says they’ll get back to me, but they still haven’t in the meantime my food is cold and no longer fresh. I want a full refund and I want my coffee.”

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Posted 6 months ago

“Two hamburgers were missing from our order and Uber eats refused to reimburse us for those missing hamburgers totaling $25. So BEWARE. They told us that the order was not eligible for a refund. That is nonsense. We had to do a partial charge back from that order so that we can get the money that they refuse to give us for the food that we did not receive.”

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Posted 6 months ago

“Just about every other time we order something is either incomplete, missing, or canceled due to no drivers or wrong delivery address. What? You have one job lol. sometimes the driver will make 2-3 deliveries before yours so it's guaranteed to be cold and mediocre. So if you do have to re-order, most of the restaurants stop taking orders or are closed because you waited an hour to find out your food is not coming. Keep up the low class service Uber Eats..Not really worth the premium even after member fees.”

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Posted 6 months ago

“Your fees are OUTRAGEOUS ! Screw you seriously !”

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Posted 6 months ago

“I ordered from Uber grocery 2 times today. Two separate order one item i noted if you couldn't find to refund they decided to get something else both times. Tried to dispute with customer service so i can get what i orderd from another store. They REFUSE to refund for both items. Lesson learned today. Might as well shop for myself UBER EATS & UBER GROCERY is a waste of money.”

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Posted 7 months ago

“UberEats is getting WORSER by the day! Iwaited 2-1/2 for 1 item I ordered from Jewels!!! I finally Cancelled and will be using INSTACART from now on👍”

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Posted 7 months ago

“I have NEVER had my food arrive when it was supposed to. I have had drivers say they could not find me. But yesterday took the cake! I ordered from a favorite restaurant. It said arrival 25-30 minutes. My order was picked up quickly but did not arrive for an hour and a half. My drink was warm and my food cold & soggy! Never again Uber Eats!”

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Posted 7 months ago

“Their customer and driver support is terrible. The fact that they don’t have an email address or a way to reach out shows they do not care and it is reflective in their stock price. Given a choice between competitors, there are better options”

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Posted 7 months ago

“Ordered a pizza, opened the box, found the pizza mushed into one side of it as if carried vertically not horizontally, no defined pieces, more like a casserole, not happy.”

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Posted 7 months ago

“For everyone that rejected my orders and left them til the next day gotta be the dumbest people that exist because I’m the one that gives $10 to $40 tips depending on the priority but it’s ok keep treating people like you’re too good to deliver when it’s your job! What if you tried to swipe your card and every place rejected it how would you feel? At the same time it just makes the blessing for the driver that cared a lot better she will be getting a $60 tip for her travels!! But she will be the only driver I ever tip again and that’s a fact”

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Posted 7 months ago

“Ich kann Supreme Assets Recovery nur wärmstens empfehlen! Vertrauenswürdig und zuverlässig! Supreme Assets Recovery hat meine Erwartungen wirklich übertroffen! Sie haben eine scheinbar unmögliche Herausforderung gemeistert und hervorragende Ergebnisse erzielt. Ihr Team hat fleißig daran gearbeitet, meine verlorenen Gelder wiederzuerlangen, und ihre ständige Unterstützung und Professionalität haben den entscheidenden Unterschied gemacht. Ihre Expertise ist unübertroffen und ich bin so dankbar für ihre Hilfe. 𝘌𝘮𝘢𝘪𝘭: 𝘴𝘶𝘱𝘳𝘦𝘮𝘦𝘢𝘴𝘴𝘦𝘵7 @ 𝘨𝘮𝘢𝘪𝘭 .𝘤𝘰𝘮 𝘖𝘳 𝐖𝐡𝐚𝐭𝐬𝐀𝐩𝐩: + 44 73 -88 -69-79-58 Wenn Sie Schwierigkeiten haben, verlorene Gelder wiederzuerlangen, ist dies das Team, auf das Sie zählen können!”

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Posted 7 months ago

“I have to place an order before it tells me there is no driver in the area. Why can’t it tell me that before I go through the trouble of placing the order.”

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Posted 8 months ago

“I ordered food and my driver was lying that he doesn't know where my house is I will never order again at this place. But the good thing is that they will refund your money as fastest they could.”

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Posted 8 months ago

“They said 25 to 35 minutes. Now it will be more than an hour for first delivery. What do I have to do to get reliable time for delivery?”

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Posted 8 months ago

“I applied a coupon on a grocery order. A day after the delivery, I received the receipt with the total price adjusted for the exact weights of items delivered, and the coupon had disappeared (although the coupon conditions were still met after the adjustments); the whole price was charged. A refund was issued after I contacted customer service. However, I should not have to notice the issue myself (or otherwise get overcharged by $45) and spend 20 minutes with customer service just to pay the price that was agreed on.”

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Posted 8 months ago

“Advertised Promo for Buy 1 Get 1 Free Meal at one restaurant but Did Not give the free meal… excuse/reason was given by Uber; however the customer was the one who suffered the loss. IMO if it’s advertised it should be honored. And Please Make it Easy for customers to give feedback! I had to search everywhere to find how! Restaurant food & delivery were very good. Uber, Please Improve.”

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Posted 9 months ago

“This stuff be irritating me, first off I don’t understand why they don’t have a number the bot don’t do nothing but repeat it self and doesn’t help me with anything. Then I just feel like I spend tm money on this app for the people that choose to pick up my order to constantly play with my food and then crazy thing is they be so money hungry that i have to pay a cancellation fee for somebody who either wants to play around with my money, food, and time.”

Helpful Report

Posted 9 months ago

UberEATS is rated 1.1 based on 9,789 reviews