UberEATS Reviews

"Frequently orders are gotten wrong. UberEats are a nightmare to contact and staff are obnoxiously rude. \r\nWhen refund is needed as items are missing- GOOD LUCK!! They pluck a random figure and decide to refund you that as opposed to the correct and actual amount. \r\n\r\nNIGHTMARE!!\r\n\r\nScreen shot attached I was told I would be refunded \u00a34 (although still waiting for that, and they now refuse to respond to correspondence) .. doesn\u2019t seem to matter about the remaining \u00a335.98 I am owed!! \r\nIt\u2019s borderline theft!"

"I order for Barcelos engine garage benoni at 14:00 it now 16:28 I haven't receive my food that I already paid for. I was sent the picture that it has been delivered but I don't know where. I've phone the store they said they don't know why my food was never delivered. The gave me the number +27672920102 for the driver who is denying everything according to him he's not the driver ."

"I'm started using Uber Eats just a few months ago. Until this week, I was satisfied with the service so I began to place more orders. A couple of days ago, I placed a lunch order. There were no issues with the driver however when I received my order, I found several strands of hair in one of my items. I immediately reported the issue to Uber and requested a full refund. Of course I didn't want the order at all after finding hair in my food. Rather than offer to refund me for the order, they only refunded me for the item that was reported. I told them I would no longer be doing business with them and that I would be disputing the charge with my bank. Needless to say I was pretty disappointed in the treatment that I have. As a result neither me personally nor my job will be doing business with them again"

"Just a warning \u203c\ufe0f\u203c\ufe0f I ordered a meal for my family off Uber Eats for $43.53 to my home with specific directions and the delivery driver dropped my order off somewhere else. I never arrived my order!!\r\n\r\nThe deliver said they delivered it but they never tried to reach out to me. Not sure if this is a common scam but the order is not eligible for a refund according to Uber eats! PLEASE BE AWARE OF THERE SCAM \ud83d\ude1e\ud83e\udee0"

"When ordering delivery directly from a restaurant instead of using Uber eats it's way cheaper.\r\nUber eats changes more on menu items then up charges you over $8 in unspecified fees.\r\nI don't know how they can get away with changing menu priced items from restaurants and charging you more than what the restaurant itself would charge you. \r\nHow are they allowed to change the prices of these restaurants menu priced items?\r\nBrussel sprouts from PF Chang's only cost $10 if you order it directly from PF Chang's delivery services but when you use Uber eats it wants to charge a heck of a lot more, $12.75, the ribs menu price is $15 but Uber wants to charge 17.75.\r\nIt's like highway robbery, do those stores even get the money that Uber up charges for? They charge an extra $2.75 per item is that money going to the restaurants and do the restaurants know that Uber eats changes the price of their items?\r\nWe already have to pay almost 9 bucks in fees using Uber so why an additional 2.75 per item on the menu?"

"When ordering delivery directly from a restaurant instead of using Uber eats it's way cheaper.\r\nUber eats changes more on menu items then up charges you over $8 in unspecified fees.\r\nI don't know how they can get away with changing menu priced items from restaurants and charging you more than what the restaurant itself would charge you. \r\nHow are they allowed to change the prices of these restaurants menu priced items?\r\nBrussel sprouts from PF Chang's only cost $10 if you order it directly from PF Chang's delivery services but when you use Uber eats it wants to charge a heck of a lot more, $12.75, the ribs menu price is $15 but Uber wants to charge 17.75.\r\nIt's like highway robbery, do those stores even get the money that Uber up charges for? They charge an extra $2.75 per item is that money going to the restaurants and do the restaurants know that Uber eats changes the price of their items?\r\nWe already have to pay almost 9 bucks in fees using Uber so why an additional 2.75 per item on the menu?"

"I ordered us food through Uber eats on mothers day. It was very expensive so I checked the restaurants actual page and it was about $30 cheaper. I went to Uber to see if you could still cancel. I had just placed the order so I thought I would check. It allowed me to cancel. I assumed that it was okay if they allowed me to cancel my order. I never saw anything saying I would be charged or I would have never done it!! The next day I noticed that the charge was still on my bank account but it was pending. I figured oh okay it will drop off before posting. Yesterday when I looked at my bank account it had posted. I went immediately to Uber eats website and tried to see what was going on. I clicked on some help stuff and it basically said it had been more than 2 days so they can't do anything. I contacted them through a chat message and they told me the same thing. I let them know why I waited for two days because I didn't know I was being charged and by the time I noticed it posted it was past the two days. They continued to say well we can't fo anything because of the 48hour rule. Then disconnected himself from the chat. I spoke with 4 more people that all did the same thing. I asked them all to let me talk with someone higher up or give me a phone number and they all just kept saying we can't help you. Go to the help section in our app. I have never dealt with a company that just truly could care less. No one was willing to help me and they basically just kept my $100 because I didn't contact them sooner. I will never order from Uber eats again."