UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,629 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

Questions

Metrics

1.1

Based on 10,629 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how UberEATS made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I gave them a 2 because I did get my refund. But, the service and customer service is horrible. I came here to encourage everyone that when you have issues with companies like UberEats and are owed a refund, but the company refuses. Please file a complaint with the BBB and your state Attorney General's Office of Consumer Affairs. Many people don't do reviews on companies. If they do, they don't file complaints with these places. These companies should be held accountable for how they treat their customers. And, no amount of money owed to you should be lost due to their being inept and uncaring to their customers. Every time I file a complaint that was obviously the companies fault, I get my money back or credit. There was only 1 time I didn't and it was because it was partially my fault so I closed the case. These companies do not like getting these kind of complaints from the BBB or Attorney General's office. It doesn't take that long to do. The form on the BBB site is really quick to complete. You just have to be willing to do it. The more it's done, the more likely companies will want to fix issues and addresses problems in their operations. So, I encourage more people to do it. I fight for my money. It's not just the point of the money. It that companies shouldn't be allowed to get away with treating their customers this way.”

Helpful Report

Posted 6 months ago

“I love in Loveland Colorado but every time I order food the app orders good all the way from ft Collins. So food always takes forever, arrives cold, or melted... I hate Uber eats app! And Not because of any of the drivers. They rock!”

Helpful Report

Posted 7 months ago

“Good Until It’s Not — Frequent Delivery Users, Beware Uber Eats can be great at first—especially for new users. Customer service tends to be responsive and helpful when you’re new, and the app offers discounts and promotions that make it worth trying. But over time—especially if you use the app frequently for deliveries—things go downhill. In my experience (and many of my friends’), delivery issues happen often, with missing food being the biggest problem. Drivers sometimes say they delivered your order when they clearly didn’t, or they give up trying to find the address and just disappear. I’d say 80% of my problems came from drivers, not restaurants. And once you’ve had “too many” issues—even if they’re legitimate—Uber may restrict your ability to get refunds or credits altogether, which is incredibly frustrating when the problem isn’t your fault. Customer support also gets worse. Responses feel copy-pasted, and even though you’re talking to a real person, they rarely address your specific concern. If your issue doesn’t match their script, they just paste a generic reply and close the chat. Also, something seems fishy about the App Store rating. It shows 4.8 stars with over 9 million reviews, but when you scroll through, there are dozens of 5-star reviews with titles like “Horrible,” “Don’t Trust,” and “Uber Eats Thieves.” That doesn’t seem honest and can mislead new users. If you’re paying for a membership, it’s even more disappointing when support completely drops off. There needs to be a better system for evaluating refund requests based on actual proof—not just some internal threshold. Try it if you’re new, maybe for the free trial and discounts. But if you plan to use it regularly for delivery, just know you might be left with no help when things go wrong.”

Helpful Report

Posted 7 months ago

“I hate how they make it nearly impossible to really confront an issue. My Eats delivery never arrived and I couldn’t get back to the order to call the driver or anything they just simply offer a refund. I need to know where my food was taken and proof of delivery and who ever is responsible needs to be penalized. Don’t allow thieves and dishonest people to deliver for you. Seriously vet these people before sending them out. Second time this has happened to me.”

Helpful Report

Posted 7 months ago

“Lately orders are taken/stolen by the delivery person/account HOLDERS , when items are missing Uber refuse to believe the customer and DO NOT REFUND the amount nor get any replacement We have UBER ONE and cannot get the same level of customer service we used to Sometimes we rely on Uber and the online offers are appealing,seems slowly people will stop using this service and go to the stores directly”

Helpful Report

Posted 8 months ago

“STOP PARKING IN DRIVEWAYS THAT YOU ARE NOT DELIVERING FOOD AT!”

Helpful Report

Posted 8 months ago

“Food took much longer than expected. Messaged driver as to how close....no response. Don't think I'll be using Uber eats again”

Helpful Report

Posted 9 months ago

“Since I am single, it is cheaper to order in than to cook. So I order UberEats almost every day and have spent over $20k in 4 to 5 years. Yet, now they are doing some ridiculous thing were you cannot reach a customer service person by the phone. So if you have an issue with an order, there is nothing you can do. In addition, today I ordered and received the wrong items. I called the restaurant and they offered me a refund but said I had to contact Uber Eats. Uber Eats then falsely claimed that the mistake did not warrant a refund!! Why is UberEats now overriding offered refunds??”

Helpful Report

Posted 9 months ago

“We used uber eats today in eindhoven netherlands...was pathetic experience as delivery came after 2 hrs..there is no customer care number and just list of options in customer help which did not aid the cause...”

Helpful Report

Posted 9 months ago

“Customer service refused to compensate for missing items. The food quality n this specific order was in the toilet. They didn’t care. Sauces which are normally packaged separately were smooshed into the meal.”

Helpful Report

Posted 9 months ago

“Had multiple curriers cancel on my order, contacted customer service and it eventually got resolved but only after talking to two different customer service reps. 0/10 stars for Asiphe. 10/10 for Yolanda.”

Helpful Report

Posted 10 months ago

“Today I ordered pizza thinking I was going to spend $17.00 plus tax. I purposely did not add any extra toppings, but still I was charged $35.00! There is no way to find which Pizza Hut it came from. There was No sticker seal over the lid. It didn't look like it had been touched though, but that is not good. And to make matters even worse the delivery guy placed the pizza on the floor in front of the door!”

UberEATS 2 star review on 8th April 2025

Helpful Report

Posted 10 months ago

“Don't get me wrong. Uber does their best to provide good service, and their drivers in general are great. Their app, however, is just busted. Don't ever order their BOGO's. Every time I have ordered a BOGO or a discount Buy X get Y type deal from them, the program has left out items, even though it is displaying the items at check out. Quite simply, they are not honoring their agreement, and you should only trust that you'll get the item you clicked, and nothing more, if there is a deal attached to it. You do not get two for one deals. You don't get the discounts. After three months, I'm feed up. I'm unsure I'll continue ordering, but for sure don't trust any bargains that they are offering on the app. The program doesn't know how to handle it.”

Helpful Report

Posted 10 months ago

“Order Jimmy John’s online they apparently use Uber to deliver the delivery driver went into a completely different Jimmy John’s. Then to the Jimmy John’s that I ordered from took way too long. Customer service is horrible. There’s no options to communicate with customer service except for to call in. They don’t resolve issues correctly”

Helpful Report

Posted 10 months ago

“The delivery driver called my place of employment crying and said I was rude. I explained I usually collect my food in the foyer this was the only words ex changed. The delivery person has since left a full page negative review on my company's website I have witnesses who have stated they observed no rudeness. Only the change of food and a code. I hope the young delivery driver is ok!”

Helpful Report

Posted 10 months ago

“Well I'm still waiting on dinner which keeps on getting delayed! At this rate it might be breakfast! First there was a delivery before which held it up. Called restaurant they said she just left...then another notice from uber, there's another delivery before mine so it's later again!”

Helpful Report

Posted 11 months ago

“Hi I am an driver for Uber eats and yes it's hard to actually speak to someone in customer service. I only been driving for Uber for about 2weeks now which I have noticed inconsistency with the time vs pay. Not to mention lets say I just received a incoming order to be picked up at IMOS PIZZA, once I have confirmed pickup then instead of sending me to the customer drop off location it sends me to another store to pickup a different customer order. So frustrating, cause I don't if it's a single order or group order but will not know until you confirmed the 1st order. I'm trying to be grateful and thankful.”

Helpful Report

Posted 11 months ago

“Today Uber Eats gave me an opportunity to learn my lesson - “Never ever deal with this company! “ I was charged more than $10 for delivery of $15 pizza, my order was delivered after 80 minutes ( instead of agreed 30 minutes), and of course, pizza was cold affecting the taste. This is a very unprofessional way to run the business and treat the customers.”

Helpful Report

Posted 1 year ago

“Impossible to get in touch with a living person by phone. Website says you can pay cash on delivery. Try to order that way couldn’t. Finally found a phone number and the woman didn’t speak English. She kept babbling never answered my question.”

Helpful Report

Posted 1 year ago

“Ordered a large coffee double cream received a large ice cap. Something or other that I don’t drink my receipt clearly states large original coffee double cream could not find anyone to help me couldn’t find a number to contact Uber Eats just an email that says they’ll get back to me, but they still haven’t in the meantime my food is cold and no longer fresh. I want a full refund and I want my coffee.”

Helpful Report

Posted 1 year ago

UberEATS is rated 1.1 based on 10,629 reviews