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UberEATS Reviews

1.1 Rating 6,467 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

1.1

Based on 6,467 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 25th May 2024

UberEATS 1 star review on 25th May 2024

UberEATS 1 star review on 25th May 2024

UberEATS 1 star review on 22nd May 2024

UberEATS 1 star review on 22nd May 2024

UberEATS 1 star review on 22nd May 2024

UberEATS 1 star review on 21st May 2024

740

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have gotten several orders with the wrong items or missing items so when I made the reports and of course they refunded me my money, they said that I’ve made too many refund requests as if I didn’t provide proof of the wrong orders and as if I was the one making the mistake. First of all if my order is not correct and I provide evidence I’m obviously not jsut doing it to get my money back. Once you get the membership, they stop sending you offers as well.”

Posted 2 years ago

“RESTAURANT OWNERS BE WARNED!!! Ordered food that the restaurant messed up. They admitted it, refunded our complete bill and reordered our meal. After waiting an hour for the first delivery and then another hour for it to be fixed, we called the restaurant who said, Cody, the driver in Phoenix, lied to them. He said he spoke with us and the issue was resolved. He then reestablished the order and accepted our tip. Still no meal but the restaurant is giving us a dinner for two on them so we don’t hold them accountable. If we hadn’t called the restaurant, we would have never gone there or referred it to our friends. (We will now just because of their ethical practices) If you’re a restaurant owner, use your own drivers or not at all. This company will turn your customers against you by no fault of your own.”

Posted 2 years ago

“Driver picked up my order then persisted to sit outside for over 5 minutes and then got lost on route, all my food was freezing cold and melted! Usually don’t have a problem but when your spending money you don’t want it to be wasted! Supposedly hot food went in the bin don’t like reheating meat products. Ice cream was saved by going into freezer for 15 minutes but £13 out of pocket really.”

Posted 2 years ago

“35% of the time my order is wrong. How hard is it to double check the order? Missing items is inexcusable.”

Posted 2 years ago

“Stupid company,got wrong orders twice. The driver was very rude. My little one has been crying because she didn't have anything to eat. Useless useless.. I will never use this app ever again. I am so livid!!! Well refund will come in 2-5 working days,so what are we going to eat? They should compensate , ridiculous company .”

Posted 2 years ago

“Unfortunately 3 beacuse recent orders have been good but what happened to my order disappointed theif took my money and food which supposed to be delivered was macdonalds was correct address and telling me it was wrong address carnt get my money back I will try again but if it happens again will never use Uber again delivering and just eat are better if I’m being honest”

Posted 2 years ago

“Ubereats site is confusing and difficult to use. I used the group feature so my husband could order from his own phone. He sent his order over. I'd made my order, but when he sent his, mine seemed to disappear. "Add your order," it said. So I hit tapped the screen and it took me back to the main screen. I placed my order again. Then it showed that I'd ordered it twice. I deleted the items I didn't want. It all looked correct. So I paid for it all, though it did seem like it cost more than it should. When the order came, it turned out that it didn't delete the second order, even though it said it did. I am willing to admit to some operator error (should have investigated why it cost more). But this shouldn't be this confusing. Yeah. I'll try DoorDash next time.”

Posted 2 years ago

“Delivery has been perfect each time I have ordered....the food from three different restaurants was terrible. The last order was a lobster roll..... lobster tasted like it was from an aquarium ....from last year.... before that I ordered a coal fired pizza.. sounds good but was horrible.....do restaurants reserve the terrible food for UberEATS??”

Posted 2 years ago

“I cancel and order.. uber gave my money back and charge a secind time for the food.. why you gave mi money back and charge it again.. for pastelitos chip or for uber.. anyway the Takeshi my money ..after i cancel for wrong address”

Posted 2 years ago

“Wendy's order m.issing potato”

Posted 2 years ago

“Unreliable. Cancels orders two hours after being placed and only sends an email to let you know. Delivers someone else's order and your only choice is a refund days later.”

Posted 3 years ago

“My food arrived completely cold (took over 40 minutes to get to me) and wrong. At first I thought I should not be upset at the wrong order (because Arby's packed it) but the person delivering should double check that the order is correct before getting it to the person. I will not be using them again.”

Posted 3 years ago

“I’ve been a customer for 2 years ordering approximately 3-4 times per week, lately the service fee and delivery fee has increased dramatically each time I’ve ordered but have noticed the deliverers are doubling up orders and taking twice as long to deliver so wondering why the increased fee?? If it doesn’t change soon I will be transferring to Door Dash, no fee over $15 which is how it should be as some meals cost over $50”

Posted 3 years ago

“Not happy with having to pay over price on items plus your extra fees plus my monthly and tips just to get long wait times and wrong orders and then having to fight with you after paying you everything to have to reorder and rewait all over. Literally 3 hours to get the right order. Also your overseas service sucks badly..”

Posted 3 years ago

“I was automatically signed up for a $9.99 subscription without knowing it. After, I googled it I was able to turn it off but no idea what will trigger it to be turned back on. No luck getting a refund, after they asked me 20 times for my credit card info but it went through PayPal using my checking account, which they could not wrap their heads around. They did refund my money promptly when the drivers delivered to the wrong address which is great but also leaves you with no food 40 minutes later. Not every experience was bad but the subscription and not being able to get a refund sucks. Also, if you delete the Uber eats app ( trying to ensure they don’t charge me 10 bucks a month for an app that I rarely use because something $8 will be $22 already!) you automatically delete regular Uber so I guess I have to use Lyft or whatever from now on. Terrible business strategy, just awful.”

Posted 3 years ago

“Because it was taking a long time for my delivery, 1 hour, and still no courier. I cancelled my order and was still charged a fee. If you don’t have couriers in the area, that should not be on the customer. You are charging me for something I did not receive.”

Posted 3 years ago

“My experience wasn't as awful as some of my fellow reviewers, but I have to say... that price. Ouch. Thank god for stimulus packages. Uber eats can take the whole thing on a dang hamburger. They did keep me updated to a higher degree than doordash. So there's that.”

Posted 3 years ago

“I love the idea of third party delivery, but I consistently have problems. I would say about 1 in 4 orders I make have some kind of issue, often to do with there not being a driver to deliver my food. I currently have an order I’m waiting on. When I placed the order, it said delivery times were 35-40 mins, but it’s been an hour and 20 minutes since I placed the order. It says that my driver is making another stop before she drops off my food, but I can’t see the car icon on the tracker so I can’t be sure if she’s actually on the way. Idk why I keep trying to order when this keeps happening :(”

Posted 3 years ago

“Last 3 deliveries were not picked up until well after they were ready and arrived cold. Rating system on the app only allows for very few issues to be rated. I have not been able to figure out where the issue lies as the updates are no longer there or not accurate.”

Posted 3 years ago

“I ordered IHOP Breakfast for my wife and I. Not only did I wait 2 hours but The delivery driver calls me saying "someone picked up my order and that he'll bring me my next order" thought all was fine. NOPE. I got a notification saying my order was canceled and to choose another option. I was not charged but they took my AMEX Credit which rolls over each month and given Uber Cash that expires this month. Essentially I was told "Sorry we made a mistake you weren't charged but your time is gone" They resolved NOTHING. Not the first time this happens with them.”

Posted 3 years ago

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UberEATS is rated 1.1 based on 6,467 reviews