UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 9,477 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 9,477 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 14th June 2025

Anonymous

UberEATS 1 star review on 13th June 2025

Anonymous

UberEATS 1 star review on 12th June 2025

Shelly Miles

Dina

1390

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When I started using Uber Eats they were great. For one they were the only delivery service that could actually find the house using GPS. But now in the last month or so, the drivers have been doubling up and delivering orders from other customers. So now deliveries are typically "delayed" and the food gets to the house cold. As long as the drivers double up with other customers, I would not recommend Uber Eats if you want your food to be hot when it's delivered.”

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Posted 3 years ago

“Ordered from local KFC due to busted ankle. Order missing two large sides: mashed potatoes and gray, as well as de fries. Bucket of chicken picked was only "drumsticks and thighs" - but was still "standard" (including breast which I dislike). I also put in for a sweet tea but it didn't go through. Said deliverer on bicycle...felt bad for her as it was rainy/foggy (not that it really matters but I did add a little more tip coz of that). Come to find out - she was riding with some dude in a car. Not that it matters but that's kinda deceptive! She also seemed a bit rude. Not happy with my first experience with Uber Eats. They did deliver, but I'm disappointed.”

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Posted 3 years ago

“Love how there’s always a s stop along the way, even when your house is 2 blocks from the restaurant and they go 5 miles out of the way.Lmfao”

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Posted 3 years ago

“If you are in NYC, takes SO long. Use DoorDash. So much better.”

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Posted 3 years ago

“I order with Uber Eats quite often because it's easy and convenient, but every single time that I order, there is something missing, wrong substitutions, or it's completely cold.”

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Posted 3 years ago

“I ordered many times, but at some point all my payment cards were rejected. I tried to continue to be their client, but they did not want it. Goodbye Uber.”

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Posted 3 years ago

“I have gotten several orders with the wrong items or missing items so when I made the reports and of course they refunded me my money, they said that I’ve made too many refund requests as if I didn’t provide proof of the wrong orders and as if I was the one making the mistake. First of all if my order is not correct and I provide evidence I’m obviously not jsut doing it to get my money back. Once you get the membership, they stop sending you offers as well.”

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Posted 3 years ago

“RESTAURANT OWNERS BE WARNED!!! Ordered food that the restaurant messed up. They admitted it, refunded our complete bill and reordered our meal. After waiting an hour for the first delivery and then another hour for it to be fixed, we called the restaurant who said, Cody, the driver in Phoenix, lied to them. He said he spoke with us and the issue was resolved. He then reestablished the order and accepted our tip. Still no meal but the restaurant is giving us a dinner for two on them so we don’t hold them accountable. If we hadn’t called the restaurant, we would have never gone there or referred it to our friends. (We will now just because of their ethical practices) If you’re a restaurant owner, use your own drivers or not at all. This company will turn your customers against you by no fault of your own.”

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Posted 3 years ago

“Driver picked up my order then persisted to sit outside for over 5 minutes and then got lost on route, all my food was freezing cold and melted! Usually don’t have a problem but when your spending money you don’t want it to be wasted! Supposedly hot food went in the bin don’t like reheating meat products. Ice cream was saved by going into freezer for 15 minutes but £13 out of pocket really.”

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Posted 3 years ago

“35% of the time my order is wrong. How hard is it to double check the order? Missing items is inexcusable.”

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Posted 3 years ago

“Stupid company,got wrong orders twice. The driver was very rude. My little one has been crying because she didn't have anything to eat. Useless useless.. I will never use this app ever again. I am so livid!!! Well refund will come in 2-5 working days,so what are we going to eat? They should compensate , ridiculous company .”

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Posted 3 years ago

“Unfortunately 3 beacuse recent orders have been good but what happened to my order disappointed theif took my money and food which supposed to be delivered was macdonalds was correct address and telling me it was wrong address carnt get my money back I will try again but if it happens again will never use Uber again delivering and just eat are better if I’m being honest”

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Posted 3 years ago

“Ubereats site is confusing and difficult to use. I used the group feature so my husband could order from his own phone. He sent his order over. I'd made my order, but when he sent his, mine seemed to disappear. "Add your order," it said. So I hit tapped the screen and it took me back to the main screen. I placed my order again. Then it showed that I'd ordered it twice. I deleted the items I didn't want. It all looked correct. So I paid for it all, though it did seem like it cost more than it should. When the order came, it turned out that it didn't delete the second order, even though it said it did. I am willing to admit to some operator error (should have investigated why it cost more). But this shouldn't be this confusing. Yeah. I'll try DoorDash next time.”

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Posted 3 years ago

“Delivery has been perfect each time I have ordered....the food from three different restaurants was terrible. The last order was a lobster roll..... lobster tasted like it was from an aquarium ....from last year.... before that I ordered a coal fired pizza.. sounds good but was horrible.....do restaurants reserve the terrible food for UberEATS??”

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Posted 3 years ago

“I cancel and order.. uber gave my money back and charge a secind time for the food.. why you gave mi money back and charge it again.. for pastelitos chip or for uber.. anyway the Takeshi my money ..after i cancel for wrong address”

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Posted 3 years ago

“Wendy's order m.issing potato”

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Posted 3 years ago

“Unreliable. Cancels orders two hours after being placed and only sends an email to let you know. Delivers someone else's order and your only choice is a refund days later.”

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Posted 4 years ago

“My food arrived completely cold (took over 40 minutes to get to me) and wrong. At first I thought I should not be upset at the wrong order (because Arby's packed it) but the person delivering should double check that the order is correct before getting it to the person. I will not be using them again.”

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Posted 4 years ago

“I’ve been a customer for 2 years ordering approximately 3-4 times per week, lately the service fee and delivery fee has increased dramatically each time I’ve ordered but have noticed the deliverers are doubling up orders and taking twice as long to deliver so wondering why the increased fee?? If it doesn’t change soon I will be transferring to Door Dash, no fee over $15 which is how it should be as some meals cost over $50”

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Posted 4 years ago

“Not happy with having to pay over price on items plus your extra fees plus my monthly and tips just to get long wait times and wrong orders and then having to fight with you after paying you everything to have to reorder and rewait all over. Literally 3 hours to get the right order. Also your overseas service sucks badly..”

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Posted 4 years ago

UberEATS is rated 1.1 based on 9,477 reviews