Good Until It’s Not — Frequent Delivery Users, Beware Uber Eats can be great at first—especially for new users. Customer service tends to be responsive and helpful when you’re new, and the app offers discounts and promotions that make it worth trying. But over time—especially if you use the app frequently for deliveries—things go downhill. In my experience (and many of my friends’), delivery issues happen often, with missing food being the biggest problem. Drivers sometimes say they delivered your order when they clearly didn’t, or they give up trying to find the address and just disappear. I’d say 80% of my problems came from drivers, not restaurants. And once you’ve had “too many” issues—even if they’re legitimate—Uber may restrict your ability to get refunds or credits altogether, which is incredibly frustrating when the problem isn’t your fault. Customer support also gets worse. Responses feel copy-pasted, and even though you’re talking to a real person, they rarely address your specific concern. If your issue doesn’t match their script, they just paste a generic reply and close the chat. Also, something seems fishy about the App Store rating. It shows 4.8 stars with over 9 million reviews, but when you scroll through, there are dozens of 5-star reviews with titles like “Horrible,” “Don’t Trust,” and “Uber Eats Thieves.” That doesn’t seem honest and can mislead new users. If you’re paying for a membership, it’s even more disappointing when support completely drops off. There needs to be a better system for evaluating refund requests based on actual proof—not just some internal threshold. Try it if you’re new, maybe for the free trial and discounts. But if you plan to use it regularly for delivery, just know you might be left with no help when things go wrong.