I gave them a 2 because I did get my refund. But, the service and customer service is horrible. I came here to encourage everyone that when you have issues with companies like UberEats and are owed a refund, but the company refuses. Please file a complaint with the BBB and your state Attorney General's Office of Consumer Affairs. Many people don't do reviews on companies. If they do, they don't file complaints with these places. These companies should be held accountable for how they treat their customers. And, no amount of money owed to you should be lost due to their being inept and uncaring to their customers. Every time I file a complaint that was obviously the companies fault, I get my money back or credit. There was only 1 time I didn't and it was because it was partially my fault so I closed the case. These companies do not like getting these kind of complaints from the BBB or Attorney General's office. It doesn't take that long to do. The form on the BBB site is really quick to complete. You just have to be willing to do it. The more it's done, the more likely companies will want to fix issues and addresses problems in their operations. So, I encourage more people to do it. I fight for my money. It's not just the point of the money. It that companies shouldn't be allowed to get away with treating their customers this way.