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UberEATS Reviews

1.1 Rating 6,226 Reviews

2 %

of reviewers recommend UberEATS

Company Reviews

1.1

Based on 6,226 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 24th April 2024

UberEATS 1 star review on 24th April 2024

UberEATS 1 star review on 24th April 2024

UberEATS 1 star review on 22nd April 2024

UberEATS 1 star review on 21st April 2024

UberEATS 1 star review on 21st April 2024

UberEATS 1 star review on 21st April 2024

678

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order was duplicated by mistake. When it appeared twice, I canceled it - within ONE MINUTE. It showed on the screen it was canceled. 30 min later, one driver delivered my order. 5 min later the other order arrived. I complained to their support. They said theres nothing they can do because I received the order... yeah was supposed to be canceled. When I asked for it to be escalated, it bounced back stating the matter was closed as they gave me the resolution, whether I was satisfied or not. ...I used to order from them lot. Deleted the app now.”

Posted 3 days ago

“My food arrived cold for the third time in two months. They delivered a soda with only carbonated water but refused to refund what I paid. That’s the end of me using Uber Eats.”

Posted 3 days ago

“Service fee $26!!! And driver gets NONE!!! Nope! Insane and disgusting! Tricks you into signing up for Uber one for free delivery but once you sign up they let you know it’s only on select places. And then won’t refund you even tho you JUST signed up one minute ago.”

Posted 3 days ago

“just eat food didn’t come so i prefer you now even tho i ditched you back in 2020 for just eat. i’m sorry you can have your regular customer back✊🏿✊🏿✊🏿”

Posted 3 days ago

“Almost our entire order was wrong. I am allergic to dairy and there was cheese on everything. The reciept even stated no cheese or sour cream yet it was all over our food. Upon trying to contact uber eats they gave me a measly $3.50 refund on a $90 dinner that I couldn't eat my meal and the other 2 meals ordered were wrong also. Fortunately no allergies for the other 2 so they were able to eat their food. The order showed up cold and needed to be microwaved before anyone could eat.”

Posted 3 days ago

“Do not work for they will constantly stop your account whenever they feel like it four background checks in two months and oh yes we are told to check the orders but when arriving at the restaurants the orders are already sealed and we r not allowed to look at them but the way they treat there employees dogs in a pound get better treatment the support team for us is worse than customer service for the customer oh and the co of the company is to lazy to email you back”

Posted 3 days ago

“TERRIBLE. Just ordered with them and the driver didn't even ring my doorbell and he canceled the food and took it. Horrible customer service. Will switch back to doordash. Order E284A”

UberEATS 1 star review on 21st April 2024

Posted 3 days ago

“Robotic answers to questions When something doesn’t go to plan you will wait for a robot and an evening in hope of food that wont arrive”

Posted 3 days ago

“Restaurant doesn't know where my order is, Uber doesn't know where my order is, the only thing that I know is that they deducted 26 euros from my card!!! Useless customer service that reply only with pre-written messages.”

Posted 3 days ago

“I paid $28 dollars for dinner the other night, paid for priority shipping and the restaurant was about 10 minutes away from me. Driver took an hour and a half to get me food because she had orders before me, even though I paid for priority shipping. Customer service offered me $3 refund for priority l but at that point my drive had literally just dropped, droppped!!! my food at my door and it was extremely cold. They then offered me $9 refund on an almost $30 order. Awful customer service awful awful, don’t fall into the priority shipping money scheme cause if everyone pays for it then everyone is right back under normal delivery so you pay extra for NOTHING.”

Posted 3 days ago

“Uber eats is a scam- I was over charged on my order and IMMEDIATELY cancelled from Casey’s pizza - I drove to the store and spoke with the cook and manager because it’s close to my house and I go there every day practically it seems like for pizza or something else I spend hundreds of dollars there a month and they told me the order never came through and then I was a good to go. I get a email from Uber Eats today saying that I didn’t cancel with enough time that since they’ve already accepted the order at Casey’s I was being charged as a fairness to the store. The store didn’t care it’s Uber eats that their money. It’s a scam on American just another way for this country to seem like it’s going to crap- america - do something quick - the shining light we once were is a dull glow”

Posted 3 days ago

“Really disappointed, we order our food and waited for approximately one hour and my food never arrived, the delivery driver ate it. No refund was processed, they straight up just scammed us , took our payment and never given any food.”

Posted 4 days ago

“Disgrace for this company and they pretty happy to rip you off.. never received my food, the thieves delivery boy kept the goods , stated delivered and worth they wont refund. Disgrace and no respect for their customers”

Posted 4 days ago

“Not only are clients being led by the nose, but also couriers who write that everything is working fine, but in reality it is not. Support writes only the same thing. stupid service”

Posted 4 days ago

“I Placed An Order And Said No Mustard Or Mayonnaise, When I Received My Order It Had Mayonnaise On It. And Was Told I Couldn’t Get a Refund For a Sandwich I Couldn’t Eat Even After Showing The Uneaten Sandwich And Receipt.”

UberEATS 1 star review on 21st April 2024

UberEATS 1 star review on 21st April 2024

Posted 4 days ago

“If I could do no stars I would- Uber eats is a umbrella establishment catering to the companies that want their name out there and make it easy to order food- anyway I just had an experience where my tip amount was changed after my reading and confirming how much my order would be - explain me that”

Posted 4 days ago

“Horrendous service (one star is an overrate). Assigned a delivery person who was unable to understand ANY written or oral delivery instructions. When food order predictably never delivered, customer service refused any credit (even for the tip!). This business is an out and out fraudulent scam.”

Posted 4 days ago

“Order incorrect more than one time and not consecutively. But due to the inability restaurants to package order correctly and failure of the deliver drivers to ensure order is complete, I end up out of money and food because Uber decides they want to be greedy and fail to refund the money due to the issues. When store is contacted they acknowledge the order was incomplete either due to them or driver but a refund can only be done thru Uber. Ridiculous.”

Posted 4 days ago

“Horrible customer service. Numerous orders delivered wrong, wrong food, missing food, poor driver handling or similar and ubereats apparently ranks you. Too many bad issues and they refuse to address it, correct or credit. Who thinks delivering a pizza WITHOUT sauce is acceptable and the customer is supposed to suck it up because the "Supreme Ubereats" deems you're over your quota? Had to report to FTC for failing to honor the contract. It's plain ole' fraud.”

Posted 4 days ago

“Horrible customer service. They charged me $47 to cancel an order within 30 seconds of placing it because it had wrong address. Terrible customer service, policies, and refunds.”

UberEATS 1 star review on 20th April 2024

UberEATS 1 star review on 20th April 2024

UberEATS 1 star review on 20th April 2024

UberEATS 1 star review on 20th April 2024

UberEATS 1 star review on 20th April 2024

UberEATS 1 star review on 20th April 2024

UberEATS 1 star review on 20th April 2024

UberEATS 1 star review on 20th April 2024

UberEATS 1 star review on 20th April 2024

UberEATS 1 star review on 20th April 2024

UberEATS 1 star review on 20th April 2024

UberEATS 1 star review on 20th April 2024

Posted 4 days ago

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UberEATS is rated 1.1 based on 6,226 reviews