Name: UberEATS
Rating: 1.08

“For a service called UberEats that delivers food, deciding that missing food in an order 'doesn't meet refund criteria' is a terrible service practice. Getting rid of your customer service number for AI bots is also questionable. My thanks to the driver for getting here quickly. To the company, based on your rating, I can tell you already know you need to do better.”

Helpful Report

Posted 1 week ago

“Uber eats/ uber drive company are such a horrible and a professional service, they have such a terrible apps that will accuse you wrongly and also deactivate your accounts, they will claim the photo on your profile doesn’t match and they will ask you to take photos, unfortunately they will still write to you is not your real face , this is false accusation to their drivers ,uber company will accuse their drivers wrongly that he is sharing his or her uber app with a total stranger. I strongly deny this allegation, and I have not knowingly shared my uber account with a stranger. I believe the uber app have been affected by technical issues or inaccurate information. I have experienced where I arrived at a merchant to pick up the order, I contacted customer to explain that the order was unavailable to me, despite this , the uber app has suggesting that I picked up the order but failed to mark or complete the delivery. Also , there have also been situations where I completed a delivery, followed the required procedures , obtained the necessary delivery code when applicable, called customers , and they will answer calls ,I have provided photos / proof of delivery, gps map .Customer will later report that the order was not received, I shouldn’t automatically be accused of wrong doings,when the uber app contains evidence showing that I followed the required delivery procedures. They deactivated my app, for false accusations. This is unacceptable , I have consulted legal counsel regarding this matter.if uber maintains that the accounts sharing allegations and wrong photos allegations be preserved and made available through appropriate legal process. Uber should stop treating disputes or systems generated information as proof of misconduct without conducting a proper investigation. Because I take my work and reputation seriously, I will not accept false allegations being presented as facts without evidence.”

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Posted 2 weeks ago

“Uber eats/ uber drive company are such a horrible and a professional service, they have such a terrible apps that will accuse you wrongly and also deactivate your accounts, they will claim the photo on your profile doesn’t match and they will ask you to take photos, unfortunately they will still write to you is not your real face , this is false accusation to their drivers ,uber company will accuse their drivers wrongly that he is sharing his or her uber app with a total stranger. I strongly deny this allegation, and I have not knowingly shared my uber account with a stranger. I believe the uber app have been affected by technical issues or inaccurate information. I have experienced where I arrived at a merchant to pick up the order, I contacted customer to explain that the order was unavailable to me, despite this , the uber app has suggesting that I picked up the order but failed to mark or complete the delivery. Also , there have also been situations where I completed a delivery, followed the required procedures , obtained the necessary delivery code when applicable, called customers , and they will answer calls ,I have provided photos / proof of delivery, gps map .Customer will later report that the order was not received, I shouldn’t automatically be accused of wrong doings,when the uber app contains evidence showing that I followed the required delivery procedures. They deactivated my app, for false accusations. This is unacceptable , I have consulted legal counsel regarding this matter.if uber maintains that the accounts sharing allegations and wrong photos allegations be preserved and made available through appropriate legal process. Uber should stop treating disputes or systems generated information as proof of misconduct without conducting a proper investigation. Because I take my work and reputation seriously, I will not accept false allegations being presented as facts without evidence.”

Helpful Report

Posted 2 weeks ago

“Uber eats/ uber drive company are such a horrible and a professional service, they have such a terrible apps that will accuse you wrongly and also deactivate your accounts, they will claim the photo on your profile doesn’t match and they will ask you to take photos, unfortunately they will still write to you is not your real face , this is false accusation to their drivers ,uber company will accuse their drivers wrongly that he is sharing his or her uber app with a total stranger. I strongly deny this allegation, and I have not knowingly shared my uber account with a stranger. I believe the uber app have been affected by technical issues or inaccurate information. I have experienced where I arrived at a merchant to pick up the order, I contacted customer to explain that the order was unavailable to me, despite this , the uber app has suggesting that I picked up the order but failed to mark or complete the delivery. Also , there have also been situations where I completed a delivery, followed the required procedures , obtained the necessary delivery code when applicable, called customers , and they will answer calls ,I have provided photos / proof of delivery, gps map .Customer will later report that the order was not received, I shouldn’t automatically be accused of wrong doings,when the uber app contains evidence showing that I followed the required delivery procedures. They deactivated my app, for false accusations. This is unacceptable , I have consulted legal counsel regarding this matter.if uber maintains that the accounts sharing allegations and wrong photos allegations be preserved and made available through appropriate legal process. Uber should stop treating disputes or systems generated information as proof of misconduct without conducting a proper investigation. Because I take my work and reputation seriously, I will not accept false allegations being presented as facts without evidence.”

Helpful Report

Posted 2 weeks ago

“One start is to much, This is the Last time, we order using Uber eat, pay a lot extra charges on food, fees to having horrible service, wrong or missing food, more than half or my order missing and they jusy reimbursement a portion and two dallars for their fee this is joke, I not think is uber eat fall is restaurant fall all the time but i pay Uber eat for the service and uber eat is resolving my issue so we would not used any more”

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Posted 2 weeks ago

“The Uber guy messed up our order, it wasn't even from the right restaurant! Then he took a picture if his car and lied, saying it was delivered!!”

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Posted 2 weeks ago

“I ordered am order through uber eats and sent pictures on how the pizza had no sauce or toppings I asked for via east chaicago pizza and they got the picture the proof amd said they got the photo but the photo wasn't accepted lol ya not payong $25 for bread and cheese, I canceled my instacart subscription because of this.”

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Posted 2 weeks ago

“You order something then the order arrives with missing items. Had to order again cost me R102 to get what I want then they only refund you R7. 22 for the missing burger. You can't chat to someone all message what a load of rubbish. I feel robbed”

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Posted 2 weeks ago

“They're fees are outrageous!! I'm not using their services, anymore!”

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Posted 2 weeks ago

“I had three different Uber drivers and none of them seemed to be able to deliver except my last delivery driver Carl who finally called and said that my order was most likely stolen. Luis was definitely the driver that stole. Then Jannon the second driver didn’t say anything to me and just canceled. I had called customer service and got on call with someone who replied with “sorry for your inconvenience” over and over again. He was absolutely no help and told me to wait even longer. This company is absolute trash I would never use them again PLEASE don’t use them. Use DoorDash if u must. If you use UberEATS your wasting your money and time.”

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Posted 2 weeks ago

“As much as I always order from Uber Eats I always get delayed. It does not matter what time of day it is. I am going to start ordering door dash from now on. I ordered a double dash and I got 2 different drivers and one of the drivers was in the area of my first order. Why could she not have picked that order up too🤦‍♀️🤦‍♀️”

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Posted 3 weeks ago

“Totally blew the order restaurant was made to look like it was there problem. I called the restaurant they said your food has been ready for forty minutes. The restaurant has discontinued Uber as a delivery company in Miami Beach”

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Posted 3 weeks ago

“Horrible Customer Service I canceled an order that had a wrong address and re-ordered the same order to the correct address and they charged me twice. They will not refund me. I spoke to the restaurant. They said they did not start my order. Uber Eats is a scam.”

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Posted 3 weeks ago

“I had just got off work hungry and all the driver couldn’t speak english brought me someone else ordered. I told her that it wasn’t my order she drove off fast out the parking lot and cancelled my order late into the night trash. They took my money but gave me poor service and they have no live person to take with”

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Posted 3 weeks ago

“Never delivered my order. They went to the wrong house.”

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Posted 3 weeks ago

“Delivery driver dropped off pizza box on the ground. Food was over taken by ants. No knock no call nothing! Uber Eats did absolutely nothing about it. They tried to brush it off with an AI reply?! No accountability whatsoever. A lot of food will be ruined by this service if they are allowed to continue functioning. Will never use this so called service again and look forward to the day they are no longer in business.”

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Posted 3 weeks ago

“We ordered food from Uber Eats, who stayed in her room while we went out (her choice), which was scheduled to be delivered to my daughter at our hotel in Barcelona. It was delivered by bicycle. When the delivery person arrived, he gave her the wrong order, which she didn't discover until she was back in her room. Her mother had ordered it, so he called us and stated the situation. We called our daughter to let her know that she got the wrong order, and that the rider was waiting downstairs. HE YELLED AT MY DAUGHTER, AS IF IT WERE HER FAULT! In fact, she had nothing to do with it! It was entirely HIS FAULT! In any case, yelling at a young girl for an error HE made was beyond the pale! Please, do not order from Uber Eats if you can possibly help it!”

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Posted 4 weeks ago

“Terrible customer service. You cannot reach them when they make mistakes, and that happens a lot. Only bots and automated replies.”

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Posted 4 weeks ago

“There is a reason that Uber Eats won't acknowledge Trustpilot reviews. My experience, the app displays discounts and offers, that are not given. Probably because there quickly developed systems are poor and their technology isnt checked before being promoted. There support is non existent. Done mainly through chatbots that don't work. Eventually I did get through to a human support responder on the chat service and after promising they would deal with my problem, they didn't even after proving my problem with screenshot. They then ignored all my attempts to speak and complain. When I've had errors with just eat and deliveroo.......dealt with straight away This is a taxi firm trying to be food delivery service. It doesn't work. Avoid! Heed my advice. Ive deleted the app, better services are available”

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Posted 1 month ago

“I'm on the app it says zero delivery fee. I order my food almost every time it tries to sneak in the delivery fee. I won't keep ordering from anywhere where I feel I'm being cheated”

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Posted 1 month ago

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 19%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Returns & Refunds
Refunds Process	Difficult

UberEATS Reviews