UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,412 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 10,412 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

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“My order was stolen and all you guys did was cancel it like that fixes anything 🤷🏻‍♀️ I’m still hungry, the driver gets a free meal, and y’all call that customer service?? Do better. This is getting real incompetent.”

Helpful Report

Posted 5 days ago

“So I ordered to the wrong address so rant th food outlet and they told me to cancel and re order which I did, food arrived but I was charged twice, I rang food outlet and told them nd they said is it pending which it was, next time I checked I had been charged. Uber would not refund as it was after two days, the uk government should change their terms or ban them from the uk.”

Helpful Report

Posted 5 days ago

“My food was delivered absolutely ice cold I didn't get a refund. To most normal people this is essentially stealing. The only thing that will make this remotely better is a full refund. I and any one in my family will never use your service again. I hope to see all of you in the unemployment line. Good riddens.”

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Posted 5 days ago

“Idiot Uber Eats delivery person cycling illegally and recklessly on pavements Bridge Street and Wherstead Road, Ipswich 02/12/25 12:20hrs”

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Posted 5 days ago

“Uber Eats has become extremely disappointing. Whenever there’s an issue with an order — wrong item, missing item, or damaged food — support is slow and usually refuses to compensate properly. It feels like they don’t value customers at all. Uber One is also a complete scam. You pay every month but still don’t get reliable service or fast support. Switched to Instacart for most deliveries because their service is way better, faster, and they actually fix problems.”

Helpful Report

Posted 6 days ago

“Terrible experience, They refused to send me the policy, Had the delivery person walk with my food in freezing weather, If i had know this i would’ve just done it myself, The help line is the worst customer service i’ve ever dealt with by far.”

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Posted 6 days ago

“Food came with wrong items, besides cold and disgusting. Its impossible to contact the customer service. Never more.”

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Posted 6 days ago

“Idiot Uber Eats delivery person cycling without due care and attention. DO YOUR STAFF NOT UNDERSTAND THE MEANING OF A RED TRAFFIC LIGHT? Stoke Street, Ipswich 01/12/25 13:37hrs”

Helpful Report

Posted 6 days ago

“Uber eats is the worst out there . Waited 2 hours for my food . Uber doesn’t let you cancel because the restaurant is preparing , then 2 hours late because of driver issues . In the end you eat cold food and not fresh anymore and 2 hours late and you need to shut up and eat because they not let you cancel.”

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Posted 6 days ago

“Drink order wrong, inedible. No refund provided from them. Money down the drain.”

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Posted 6 days ago

“They left out my desert and driver didn't inspect it before leaving the restaurant. It was a MOD Pizza and a small desert so you know. Not really mad about him not checking the paperwork before he left the restaurant but it,'s BS Uber Eats holds my money for 3 to 10 business days and makes interest off of it then returns it to me, this is fraud period.”

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Posted 1 week ago

“Worst food delivery company in existence. Food arrived cold and took twice as long as it was supposed to. Customer service refused to give any money back. Will never use them again.”

Helpful Report

Posted 1 week ago

“I’d give a zero if I could. Worse customer service experience made worse by completely ignoring emails. The order was cancelled directly with the merchant first since it was routed to the wrong location. The merchant confirmed he would not make the order and advised us to cancel through the app which we did. Contacted customer service and keep getting a response stating that since order was already prepared so they could not cancel. This is completely false. The response is pre generated and doesn’t address the concern, can’t speak with a live agent. Bottom line, this is theft. I will never use their service again and will discourage others from doing so. Reached out through chat and email and most remained unanswered or with the “sorry, we can’t cancel since the order was prepared”…”

Helpful Report

Posted 1 week ago

“Made my first order ever on Uber Eats today and my Big Mac was missing. Tried contacting Uber Eats and all they say is that they’re working on it. They finally get in contact with me and ask for a picture and I’m like how do I take a picture of a missing item? Now my coworker is left starving and our lunch break is over. Very disappointed in both Uber Eats and McDonald’s. #ubereats #mcdonalds #wearestarving”

Helpful Report

Posted 1 week ago

“Terrible service.. Was supposed to get a refund and I never received... Order arrived 1 hour late and I gave it back to the uber eats driver cause everything was cold and soggy! Stay away from them and use door dash and skip... Better service and pricing!”

Helpful Report

Posted 1 week ago

“I am appalled by this delivery service. My family and I paid for food that never arrived, and the delivery person never called or responded when I tried to contact him. Claiming an order was delivered when it clearly was not is nothing short of a scam. If the driver had actually come, leaving the food at our door would have been simple - but we received nothing. This is not an isolated incident; recent reviews show the same problem happening repeatedly. This company is taking advantage of its customers and then trying to cover it up with generic excuses. I strongly advise caution - this service cannot be trusted at all!”

Helpful Report

Posted 1 week ago

“I was refunded when I didn't want to be and still charged full then when I tried to get help no one would help me I ended up having to call the merchant who was very understandable and was able to receive a refund. The Uber eats help line was incredibly rude and frustrating. Do not use.”

Helpful Report

Posted 1 week ago

“A dasher name Ashley was handling my order and their mapping system looks really confusing she didn't even know my location.She is the dasher she suppose to know.She never delivered my items to my home.When I called one of the representatives of Ubereats said a refund is owed to me but when I looked at the chat the person believe the dasher instead of me.The dasher didn't deliver my items because she did know my location and they want to keep $65.34.They just customer forever.”

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Posted 1 week ago

“Charged me 28 for a cancelation, literally 1min”

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Posted 1 week ago

“Uber eats are a bunch of thieves. The restaurants and the drivers work together and claim they waited or tried to make contact with you but they never do. So they just steal your food”

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Posted 1 week ago

UberEATS is rated 1.1 based on 10,412 reviews