UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,877 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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1.1

Based on 10,877 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Returns & Refunds
Refunds Process	Difficult

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UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

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“Totaly awful overcharged me £23.74 then said no charge no order technical issues no charge made their was 3 pending payments for two orders one didn’t get . One was refunded took off pending but the other two payments are charged so still owe me !23.74 it’s fraud to be charged twice for one order you didn’t even get then to only refund one payment !! Awful customer services no one answers phone to a human ! Customer and form online was archived ignored me how rude”

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Posted 3 weeks ago

“Took over an hour and 4 calls to your bot system before my food arrived and after your bot assured me it would be hot it arrived cold and YOU have refused any assistance. I'm done with Uber eats never again will I use you again.”

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Posted 3 weeks ago

“Ordered from a regular place that receives a free delivery promotion. Free delivery was applied at every stage of the order except the last. Customer service is the worst I have ever encountered, AI slop bots pushing out AI slop responses that bear no relevance to the issue. Same on twitter and Facebook. Will never use Uber Eats ever again. Worse than scammers”

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Posted 4 weeks ago

“Made order, 4 drivers declined order, oder stayed on wrapping up for 1hour, service rep barley understandable until able to do anything, stated couldn't cancel order without still charging us. Was very rude annoyance tone, some how oder was deleted and not refunded. Called back only to be given more attitude and told no manager was available. This happed on 26june 2026 at 715-745. Uber eats will no longer be getting our buissness, Ever again”

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Posted 4 weeks ago

“UberEats is simply horrible and if I could give them the negative amount of stars, I would have. I placed my order, the order got picked up, but the the delivery started being delayed. At first it was showing the driver had other deliveries, but according to the app was not moving, started asking the customer support about it, they kept saying the order is arriving late, sorry, but would not say anything else. An hour and a half goes by, I finally am able to get ahold of the driver, who said that she had been broken down on the side of the road with the tire broken off of the vehicle. The driver also stated that she had called UberEats right away and asked them to call me and advise me of the issue. Two hours go by, I continue trying to speak with someone in customer service, no real.person on the phone, just chat. They offered 25% off of the order that I had made, after I told them I would probably never see it as their driver is broken down on the side of the road. They drop out of the chat. I request a representative again, same thing happens over and over again. They finally cancel the order 3 hours later. I asked them to speak with management as I had been doing their work all this time, they refused to, kept dropping out of chat and just told me it was the highest level of management already but it obviously was not. I will not be using UberEats ever again. They could have simply placed one short phone call and said that their driver was having issues with the vehicle as soon as they found out about it, but instead they dragged it for over 3 hours making me do their job and being completely rude!”

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Posted 4 weeks ago

“My wife waited over an hour , it came cold and with a really crappie attitude from the diver jus now ! I would never use this app.”

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Posted 4 weeks ago

“I wish I would have read these terrible reviews before I ordered! This company doesn’t help their customers! They cheat you out of buy one get one deals like they did tonight! They told me my refund would show up and it didn’t. I also had a coupon they didn’t honor! I can’t stand lack of integrity!!! Stay with doordash! I will never order Uber Eats again. I tried to talk to customer service after being told AI can only help me, and live agent GURPREET was no help at all and not considerate. I don’t even know why any of them work if they aren’t going to help the customers! I will NEVER order from them again!!”

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Posted 4 weeks ago

“I never received my order and seems like there's no way to get hold of anyone at Uber for fraud. Disappointing... I've ordered through their App many times and this is the first time I have a problem and there's no recourse for the consumer. They make it so difficult and yet the person delivering can get away with your order. Shame on them”

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Posted 4 weeks ago

“Don't use Uber eats they will screw you every time they do a delivery you take your life 8n your own hands and will always be unsatisfied everytime I canceled my uber eats and we decided to pay for delivery 1 time and the food came cold after it was made 1 hour and stale stagnant food before they sent a driver ,,DONT USE UBER EATS YOU WILL REGRET IT I PROMISS YOU WILL REGRET USING UBER EATS . COLD FOOD LATE DELIVERY BAD SERVICE ALL TOGETHER”

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Posted 1 month ago

“Ubereats sucks they continue hire these bad drivers who don't deliver your food correctly don't respond very unprofessional all they worry about is making money they could care less about you getting your food 2 hours or 3 hours and you got to be ordered it again go somewhere else where you be appreciated as a customer”

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Posted 1 month ago

“I ordered Toast delivery and it got hijacked by Uber eats because, I guess, it’s the same? I never would have placed the order if I’d know beforehand that would happen because I despise Uber. As expected the order was late and cold, like every other Uber delivery. I couldn’t cancel it after I paid for late, cold food. So this is typical sh*t service and I’ll no longer order from that restaurant again either.”

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Posted 1 month ago

“I worked as an Uber Eats delivery driver a few months ago before my account was unexpectedly deactivated for alleged “fare fraud.” I had only been using the platform for about two months when this happened, and on the day of the deactivation I hadn’t completed any deliveries, which made the accusation even more confusing and frustrating. My first appeal was automatically denied right away. When I reached out to support, I was told my account also had “low satisfaction ratings” and other issues that didn’t seem related to the fare fraud claim, which only added to my confusion and left many unanswered questions. I do not recommend this delivery service. If you experience any GPS or routing issues on your phone, you may risk being flagged for fare fraud sooner or later.”

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Posted 1 month ago

“The drivers are mostly great and willing to do that little bit extra, sadly deliveries are often running late which let's us down”

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Posted 1 month ago

“Driver called twice to confirm he was coming, and I gave him a pin. Then he was a no show. The UE Bot tells me I'm wrong. They are both liars. First time I tried this, never again.”

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Posted 1 month ago

“Where do you find these people who deliver. I always have to go to someone else's house to retrieve it. Or I never get my order and the driver obviously they can't read numbers and take pictures of someone else's house. You send pictures of courier and it's never the person or vehicle that delivers. I wish I could give negative stars. For what you charge you need to do better. You are trash. Can't leave a photo because delivery driver never delivered to my house.”

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Posted 1 month ago

“Horrible experience. The order that I made on Uber Eats was completely different from the one the restaurant received. On top of that, I was only refunded 10% of my money.”

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Posted 1 month ago

“Terrible customer service after unsafe food drink delivery. I received an order with drinks had open mouthpieces that were not sealed and neither was the bag. Restaurant management let me know that it is their policy to seal the drinks but I would have to go through Uber eats for a refund. They continually denied the refund and said that nothing was wrong about sending drinks out without a seal over the mouthpiece. At one point, even told me to check my email that they were going send to detail how they were going to escalate my issue for resolution and then hung up. Email said my issue was resolved. I spent almost $12 on drinks I had to dump out. Will not use Uber eats ever again. I can tell they are on their way to going out of business with these practices.”

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Posted 1 month ago

“Uber eats SUKs Azz . I order DD and received BK i send pictures to prove my order vs what I received and they keep denying it ! NOT ACCEPTABLE at all I gave it a try , deleting the app completely. They dont have a number to call for customers only for merchant which is very upsetting due that whoever is online reviewing the claim doesnt know the difference between a DD order and BK bag The delivery guy wasn't rude eventhough he made a mistake the order he gave me was incorrect. I dont eat BK ! Especially what was in the bag 🤢🤢”

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Posted 1 month ago

“We ordered two meals to be delivered. The driver picked up our order and then went to another location presumably to pick up someone else’s order. She sat there for just under 50 minutes according to your help desk. My food arrived cold and inedible. We also got a wrong item. All uber would do is issue us a $2 credit to our uber cash. After waiting that long I feel $2 is an insult”

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Posted 1 month ago

“The delivery was much too slow and the pizza was disgusting. Soggy, cold. We will not use this service again.”

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Posted 1 month ago

UberEATS is rated 1.1 based on 10,877 reviews