Name: UberEATS
Rating: 1.08

“No drivers available. Unable to receive food. Refund difficult”

Posted 6 days ago

“Worst customer service. I waited more than an hour for the food and when the time was getting more than their maximum time limit they just cancelled the order. We were waiting for food that was delayed for a long time and then out of blue cancelled it. Uber Eats customer service is we cannot do anything sorry. I did not expect this from Uber Eats. The service has gone terrible and I’m never going to use them again.”

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Posted 6 days ago

“I should have learned my lesson, as every time I use them they either take my food to my neighbors and/or part of my order is missing. I don’t know why they give the driver’s number either, as when you call them it doesn’t go through. Poor service for an expensive price. Not worth it.”

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Posted 6 days ago

“This is terrible!!! The delivery time increased by an hour and a half because Uber decided to add four trips with passengers to my order and put my order last. I'll spend time today reviewing this and writing about it to as many places as possible!!!! Don't use this service!!!!! Yesterday I had a wonderful experience with DoorDash. I don't know what made me use this damn Uber today.”

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Posted 6 days ago

“Food was cold. I complained, reordered, food was COLD AGAIN. Contacted Uber Eats and they would even refund a single Penny! I'm done with Uber Eats and Little Ceasers both!!!”

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Posted 1 week ago

“Poor communication from drivers. Cancelled orders. No responsibility.”

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Posted 1 week ago

“Worst company ever. Placed an order a day early for lunch delivery the next day. They cancelled an hour before scheduled delivery. No notice. No message or call. Reordered thru Instacart... Not only was the order delivered within the hour, I saved 25% !!! Will never recommend Uber Delivery. It's a scam, huge rip off. AVOID”

UberEATS 1 star review on 9th January 2026

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Posted 1 week ago

“Your service has gone wayyyyy down. Your drivers are rude and they act like they don't understand what your saying. The food you order is always late and cold. It's really sad that you have no respect for your customers time and food. YOU JUST WANNA TAKE THE MONEY..... YOU SUCK.”

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Posted 1 week ago

“For the second time these rip off artists have claimed a delivery that never came. If you call them on it they ignore you. Absolutely no customer service.”

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Posted 1 week ago

“Poor service from a poor company.”

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Posted 1 week ago

“Uber eats at night is horrible. Especially if you try to get an uber at night. No one gets your order and no one accepts to pick you up so i only use it in the daytime.”

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Posted 1 week ago

“0 Customer Service, try and call all they say is someone will contact you and nobody ever does.”

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Posted 1 week ago

“Ordered ice cream. 1 sonic blast. Its less than 2 miles from my house. Took them 45 minutes and I was given a completely melted mess. Reported it but ITEM IS NOT AVAILABLE FOR REFUND. THEN WHAT THE HELL GOOD DOES IT DO TO TELL YOU THERE IS A PROBLEM WITH AN ORDER???????? DUHHHHHHHHHHHH”

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Posted 1 week ago

“We placed a large order totaling $128, including a party pack of wings costing over $60. When the order arrived, the only items we received were mozza sticks, antojitos, veggies, and dip — the entire wing tray was missing. We contacted Uber Eats immediately and were issued a $6 credit, which is completely unreasonable given the value of the missing item. I followed up again and was told the issue was “already dealt with.” It absolutely was not. I then called Morty’s directly and was told the driver picked up two orders, which raises serious concern that our wing tray may have been delivered to the wrong customer. I have asked Uber to review the delivery photo of the other order to confirm whether a tray of wings was left elsewhere. Mistakes happen — but dismissing a $60+ missing item with a $6 refund and closing the case is unacceptable. We were left without the main item for our gathering and with no proper resolution. Under basic consumer protection principles, when goods are paid for but not delivered, the customer is entitled to a refund equivalent to the value of the missing goods. Instead, Uber Eats issued a $6 credit and then declared the matter “dealt with.” This is neither reasonable nor compliant with fair consumer practices. Very disappointed with how this was handled.”

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Posted 1 week ago

“We placed a large order totaling $128, including a party pack of wings costing over $60. When the order arrived, the only items we received were mozza sticks, antojitos, veggies, and dip — the entire wing tray was missing. We contacted Uber Eats immediately and were issued a $6 credit, which is completely unreasonable given the value of the missing item. I followed up again and was told the issue was “already dealt with.” It absolutely was not. I then called Morty’s directly and was told the driver picked up two orders, which raises serious concern that our wing tray may have been delivered to the wrong customer. I have asked Uber to review the delivery photo of the other order to confirm whether a tray of wings was left elsewhere. Mistakes happen — but dismissing a $60+ missing item with a $6 refund and closing the case is unacceptable. We were left without the main item for our gathering and with no proper resolution. Under basic consumer protection principles, when goods are paid for but not delivered, the customer is entitled to a refund equivalent to the value of the missing goods. Instead, Uber Eats issued a $6 credit and then declared the matter “dealt with.” This is neither reasonable nor compliant with fair consumer practices. Very disappointed with how this was handled.”

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Posted 1 week ago

“Uber Eats Usually is great but, every now and again you get an A-H@#$ who isn't right. The guy spends 20 minutes @ 2am outside your house stocking our yard only to decide to leave it on the neighbors porch and text me " I was afraid to deliver the food because your house looks like a drug house". I'm not sure what a drug house looks like but I do know what a house with disabled people and unemployed (poverty) looks like. Sorry I didn't mowe the lawn and my 13 cats stink up the yard, but Screw you my mom needed that order and now what to do? Don't assume we are drug addicts. Thank you.”

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Posted 1 week ago

“Easy to order. Food arrived hot, quick delivery.”

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Posted 1 week ago

“I also ordered food with them and the food was deliver on the app but no food was dropped they are pathetic why is uber eats being sued?????”

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Posted 1 week ago

“Ordered food for staff 3 hours in advance. Order was cancelled by the restaurant 15 minutes after delivery timeslot when I asked for an update. Horrific chatbot support, no apology or form of compensation whatsoever: Only the advice to give the driver & restaurant a 'negative rating' (which I can't do in their app because the order was cancelled....). Do not order here if your staff relies on you”

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Posted 1 week ago

“We ordered from one restaurant and found out they don't deal with Uber or Door Dash anymore. When we tried to cancel Uber Eats sent us something from a completely so restaurant without asking and will not deal with is to get a refund or a credit. We will never order thru Uber Eats again. If I could give a negative Star review I would.”

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Posted 1 week ago

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

UberEATS Reviews