UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,832 Reviews

1 %

of reviewers recommend UberEATS

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Metrics

1.1

Based on 10,832 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 19%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

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“Missing items. When I asked customer service about it. They have me a reply and asked for the item by name and after I have them the item name they waited 4 days to replay and tell me I need to take pictures of the items I received as well as a picture of the paper copy receipt?... It's been days I obviously ate what was brought to me and the garbage is gone. Pretty cheeky move by then I got to say well I'm done using their services forever now. Can't wait until they go out of business honestly it's only a matter of time.”

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Posted 2 weeks ago

“Extremely disappointed with Uber and their pricing system. Every time I place an order they keep adding so many extra charges under tax and other fees that the final bill becomes much higher than expected. This time I noticed almost $15 added in extra charges, which honestly feels unreasonable and misleading. Some items should not even have been charged that much tax, but still they added random fees without proper explanation”

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Posted 2 weeks ago

“The app processed the order and location without me doing anything. When I tried to cancel it won't let me and now they're charging the whole amount.”

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Posted 2 weeks ago

“Uber Eats sucks. Ordered one thing and they changed the product to something of less value. Worse yet ther non existent customer service was no help in canceling order. Uber Eats sucks, don’t ever use this service.”

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Posted 2 weeks ago

“UberEATS is garbage. I'm sick and tired of dealing with people who can't get an order right (misdelivering and messing it up for two customers at once). Never get my business again and I strongly encourage others to avoid them.”

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Posted 2 weeks ago

“The worst customer service out there, which is a remarkable achievement.in the current consumer marketplace. I reached out for help because my driver appeared to have lost consciousness-he hadn't moved on the app for 30 minutes. First I got bottom feeder AI that couldn't think itself out of a wet paper bag, and then, after being persistent I was blessed to get "live" chat agents that seem to exist only to rage bait hungry customers. After being offered a pitiful coupon for food that would likely never arrived, I took my refund, told them to pisss off and happily deleted the app. Good effing riddance.”

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Posted 3 weeks ago

“I ordered a salad from Uber eats, gave the girl detailed instructions. Never arrived an Uber eats won’t refund my money. They’re trusting her saying she delivered it. I walked everywhere on my building and she did not deliver my food. I am getting rid of this app.”

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Posted 3 weeks ago

“I'm an Uber eats driver and they are awful, Uber support is the worst, they scam customers and scam the drivers too”

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Posted 3 weeks ago

“Their app picks up random addresses doesn’t used the saved address delivers there and does not compensate for no delivery and charges you instead”

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Posted 3 weeks ago

“I use Uber eats I go through find the food that I want. I place the order. Go through the tip. Then as soon as I try and place the order it says that the promo was not added at checkout. This has been happening for 4 months I'm done with Uber eats I will not use them ever again!!”

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Posted 3 weeks ago

“The worst experience ever, they give me wrong food and never give me refund They don’t do any call support, help center is rude and not helpful at all I cancel my app”

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Posted 3 weeks ago

“horrible...left my food outside on the ground...would not answer my call...WOULD NOT REFUND $”

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Posted 3 weeks ago

“You pay for priority and the driver runs all over the city delivering food first and 1hr later delivers yours cold. Uber has terrible customer service and says dont worry your soggy food is still warm in the bag....what a joke they should be bankrupt....why don't you deal with your drivers being dishonest? Or are you juat a dishonest company?”

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Posted 3 weeks ago

“I WAS CHARGED FOR A CANCELLATION WITHIN 1SEC OF ORDERING , UBER TELLS ME THE RESTORANT ACCEPTED IT , NO REFUND POSSIBLE , OBVIOUSLY THEY ACCEPTED IT IT TAKE 1SEC TO PRESS A BUTTON ON A I PAD , YOU GUYS ARE THEIVES ALL I WANTED WAS TO CHANGE MY ADRESS , I M NOT PAYING 45$ for a 18$ poulet rouge plate . NEVER ORDERING UBER EAFS AGAIN . I WILL BE DISPUTING THE CHARGES , AND LEAVING A BAD REVIEW ON THE POULET ROUGE FOR DEALING WITH YOU THEIVES .”

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Posted 3 weeks ago

“Shoot, Uber Eats is the worst. And if they could be rated a 0, I’d give it to them. For my Mother’s Day gift I was gifted to dine at my choice restaurant and being the time I received my gift, I ordered on Mother’s Day night from Bad Daddy(the worse food). Being at closing time, I waited the following day 5/11 to take the cold food back. The manager in training told me I’d be refunded through Uber Eats and she presented me a $20 off coupon towards a next purchase. Today I attempted to reach out to Uber Eats and the notice I received was, they do not issue refunds because the time had lapsed. That I should have reached out two days( I did not have any knowledge of this) so in actuality they have my money. This is lowest of the low. I WILL NEVER order food to be delivered again and especially not from Uber Eats.”

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Posted 3 weeks ago

“Really really bad and getting worst. Expensive, food arrives late, cold. This service is BS, I prefer Glovo.”

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Posted 3 weeks ago

“Garbage service and stole my money more then once. Driver's show up high with part of my order or wrong items and the customer service is a joke.”

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Posted 4 weeks ago

“The cost was more than double the price for what I ordered. I pay extra for other delivery services and accept there reasonable fees. Having to pay double is not only atrocious but border's on theft.... I will never use uber eats again and uninstalled there app....”

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Posted 4 weeks ago

“If I could give -⭐I would!!! Last Thursday, 05/07, I placed a lunch order to be picked up from Hard Rock in downtown ATL. I placed the order at 10:55 a.m. with scheduled pickup for between 1:00-1:30p.m. In tracking the order, at 12:45p.m. the screen updated to CANCELLED!!! Hard Rock never received the order and after contacting my bank found that Uber Eats STILL HAS A HOLD on my account refund. Three different agents said the exact same thing "we understand your concern", "the hold will release in 24 hrs", lies, lies, and lied. I contacted my bank and Uber Eats has placed a 6 day hold on my money. Today is Monday, 05/11 and still no release. I WILL NEVER use the service, and will never recommend anyone else to use their service EVER!!”

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Posted 4 weeks ago

“The person over the chat was making assumptions that I wanted compensation because I asked why my driver was sitting in the parking lot for 30 minutes.”

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Posted 4 weeks ago

UberEATS is rated 1.1 based on 10,832 reviews