UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 9,487 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 9,487 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 18th June 2025

Anonymous

1405

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Uber Eats are a disgrace, they refuse to refund you when food is missing from your delivery!!! They continually tell you “this order isn’t eligible for a refund” but will not explain why this is the case. Their associates just give you the same template’s response continuously until you can’t bear it anymore. Surely what they do is not legal, I for one will never ever order from them again, I would highly recommend using another food delivery service.”

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Posted 2 weeks ago

“I placed an order at Instacart and UberEATS delivered it Driver was wonderful. The food was cold and burnt. Customer service didn't give me any help, said they don't help with food. So my recommendation is to go somewhere else to order your food.”

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Posted 2 weeks ago

“I think its unfair to downgrade a driver using customer ratings after an upgrade has been completed . A friend worked hard to earn gold within about 3hrs of being active over some days only do get downgraded back to green and 80point yesterday without any opportunity for proper feedback from driver . She even got subtle threat of deactivation of account today without highlighting what needs to be improved upon. That's not good for progress development .”

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Posted 2 weeks ago

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Posted 2 weeks ago

“Takes forever to get the food and sometimes they don’t even show up. Awful.”

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Posted 2 weeks ago

“I placed order and driver delivered to wrong house and it was no one to call. I had to write on website what happen. Received email saying they couldn’t see where it was deliver to wrong house so they couldn’t refund my money. I will never use Uber again bec that’s bad business as a consumer. The driver made the mistake and you’re goi g to tell me I can’t get a refund???”

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Posted 2 weeks ago

“Uber eats poorly attempted resolving my issue by offering only 1/4th of my meal in uber cash. Here what happened, I am a nurse working my fifth 12 hour night shift this week. I woke up from working last night at 3pm. I immediately ordered dinner for my family to take the strain off my back. My excellent driver ran into a wreck and my order wasn’t delivered until 5pm. 2 hours late. The kicker is the driver was able to get my food on time- she got stuck in traffic and was in that for an hour and 30 minutes. I had to rush and get my kiddos ready, grab food quickly to get to work and when my food was delivered it was cold and soggy. Uber eats REFUSED to refund me just the food. I wanted my driver to still be tipped her 20%. Their resolve was $8.71 in uber cash. Very frustrated because it’s always something with this company. I am leaving the platform and will tell all of my nurse associates of the experience! Use door dash!!!!”

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Posted 2 weeks ago

“They do not resolve your issue I got charged for an order that I canceled within mins of having placed it. Their chat service agents are useless.”

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Posted 2 weeks ago

“I was suppose to receive money for an uber which was incorrect. Instead of giving me the credit deserved they gave the tip to the delivery driver. My consent was not given for my money to go to the driver for my refund.”

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Posted 2 weeks ago

“they will blame the merchant for there mistake everytime”

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Posted 2 weeks ago

“The worst service ever. 3 hours for food delivery and cold”

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Posted 2 weeks ago

“Support sucks, takes forever to get food.”

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Posted 3 weeks ago

“I get food deliveries from shops and I never have any issues or missing items but with uber eats I get every nearly time! Something is missing. Once I only realised after a few days when I saw advert about these cream buns and thought oh I have ordered them to check my fridge and realise they never been delivered. Today it was latte, or once was pancakes missing. Now they think I am at it and said they won't give me my money back. I don't care at this point for £2or something but being called liar WHERE I work for government and you get checks, says a lot. Guess my last time of using uber eats.”

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Posted 3 weeks ago

“Absolutely horrible. Never received my order”

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Posted 3 weeks ago

“The order never was received by the restaurant so I have a total of 4 drivers get there and tell me they couldn’t fulfill my order because the restaurant didn’t have it. The chat support doesn’t allow me to type in my issue and inly gives you prompts. When I tried to cancel my order they didn’t want to give me a full refund. And there wasn’t an option for me to give my reason for canceling. There’s not way to chat or talk to a live person on the phone. Just horrible service. and the poor drivers couldn’t do anything to help me, just told me to try to use chat support.”

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Posted 3 weeks ago

“The driver delivered my food at wrong adress, without my pin. Uber Eats doesn't want to take responsibility stole my money and food. Ridiculous pathetic”

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Posted 3 weeks ago

“I would rate it zero if I can . I ordered lunch from ubereats and it never arrived . When I contact them , they asked me if I needed Uber credit or refund to original card , I told them to refund to original card . Then they told me due to technical diffulties they couldn’t refund me and asked me to contact them again after some time . So I contacted again same day at night time , they told me the same thing . So I asked them to give a time frame or day so I can contact them again . They just wouldn’t tell me when should I be contacting again for a refund . It was very frustrating and waste of time for me to keep contacting them for a refund .”

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Posted 3 weeks ago

“Don’t EVER order from UBER EATS. They don’t have a phone number. I ordered a pizza from Papa’s PizzA in Galveston, which is amazing! The Uber Eats Driver got lost. I sent her directions, to no avail. Then she text me she couldn't find me and to cancel the order!!!! There is no number to call Uber Eats. When you call, a recording says they no longer take phone calls. You have to Chat. Useless. After I explained everything. They told me they Would Not refund my money!! I can't be more serious, Don’t go through Uber Eats all the restaurants directly. I would have given them 0 stars but that was not a option.”

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Posted 3 weeks ago

“UberEats is like a scam. Ordered food. Waited over 1 hour as my order was claimed by Anthony (but he was over 30 minutes from my location according to their own tracking software). As Anthony did not respond to my communication, I cancelled my order only to be told they kept a portion to compensate the restaurant and driver. Seems illogical when the driver can manipulate the entire system by not picking up the food and still getting compensated (again, according to the Autobot that I was chatting with). I would definitely not recommend!”

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Posted 3 weeks ago

“Very bad delivery in Netherlands. My order was late for 3 hours and then they cancelled it. Never again.”

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Posted 3 weeks ago

UberEATS is rated 1.1 based on 9,487 reviews