UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,412 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 10,412 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was a delivery driver for Ubereats you can't really talk to them on the phone anymore and the chat it's a bunch of people that don't understand English my take anyhow they deactivated my account talking about cancellation mind you I did all kind of deliveries for them Imy cancellation was 9% the last trip I did was at Aldi's also I couldn't add my debit card cause a scammer called me so I deleted my card off the app and was using uber pro card ?? They also owe me more earnings I'm happy they did me a favor they are very unprofessional the only thing I like about them is they will tell you your dropped off location beforehand Uber eats I want the rest of my earnings”

Helpful Report

Posted 3 weeks ago

“Ordered food at 4pm...delay after delay stating the driver had other deliveries. Finally it arrived at 5pm and the restaurant was only 20 minutes away. The fries were cold and the burgers were Luke warm. Contacted uber eats and was told sorry for the inconvenience. the order according to their records was delivered before the latest time frame so it was on time. The order was over $80! Drivers should be required to use insulated bags so the food stays warm.....either that or quit accepting too many orders at once.”

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Posted 3 weeks ago

“Awful service and only my second time using them. Ordered from Panera my smoothie never came with my order even though they charged for it. I called Panera they said it's nothing the can do since I ordered from uber eats. Uber eats hano customer service number to speak with anyone it's all chat. They finally refund my drink in Uber cash only to see it disappear 5mins later and I didn't buy anything 🙃. Never again. Both Panera and Uber Eats should provide better customer service.”

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Posted 3 weeks ago

“This company has become insane. While placing an order they will offer you discounts. You place an order anf once the order is placed, they simply jave one single message promo not applied. This has not happened once, This is 3rd time in a row. The customer care (It should be called Uber Customer Harrassmemnt services). They will not come to chat for hours.. they are good company now. Least interested in taking services from Uber from now on.”

Helpful Report

Posted 3 weeks ago

“I will be ordering uber eats again!! Ok after I use the credit I just got on my last order. I swear, I’m pretty sure the driver and the passenger ate my food! Because part of my second order I didn’t get was in my food. And my mozzarella were gone. I paid $112 for a nice dinner for me and my mom- we work remotely and it’s been a long day. Uber Eats is aweful! I just want everyone to know. Those delivery people are still out there!”

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Posted 3 weeks ago

“When there’s an issue they act like it’s impossible to help resolve it. Not to mention the high delivery charges.”

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Posted 3 weeks ago

“I worked or Uber eats as a driver. If you feel like you got scammed as a customer, trust me it's even worse as a driver. Their pay for delivery is atrocious. Example, they sent me on a delivery 28 miles out to the middle of nowhere and they, themselves, only paid me $4.02 to for it. That's not even enough to cover the gas to get back where I started. Which was already 30 mins away from where I started delivering that day. The GPS is garbage, sometimes not working at all, telling you to use a different app entirely to find your destination. When it does work it will often route you down the wrong roads, leading you to dead ends or into traffic jams, giving you no alternative routes. It also likes to take you on toll roads, forcing you to pay your own money to just make a delivery. The service desk is mainly an AI that does nothing more than to offer to cancel the delivery altogether for any problem you might have. Which hurts your rating. The rating system itself, is mainly based on delivery acceptance, delievery cancelations, speed of delivery, and customer satisfaction. If you don't try to accept every delivery that pops up, you get marked down. Even if you are currently trying to find a customer's house, which the pop blocks you from being able to see where the house is or even the address. If you cancel a delivery because it's been double booked, the store is closed, or any other reason, you get marked down. If you take too long on a delivery because of road closures, high traffic, or the GPS took you down the wrong street again, you get marked down. The app offers no incentives for people to leave a review so most if your customers won't, unless for some reason they are unhappy with the delivery for any reason which may not have to do with you at all. They are even able to claim that they never received the order even though there is a clear picture of the item on their door step. Uber will not stand by you. They send out reviews for drivers to fill out in app. And if you complain about the problems you've experienced at all, the staff they do have in house will respond by rejecting your driving and personal documents. Even though you've been driving with them for months. This is extremely petty. Overall this is one of the worst companies I have ever worked for, and trust me I've had a few bad jobs before. But I've also have had good jobs that can prove that this is not how it's supposed to work. If you need a little extra cash, do not subject yourself to working for Uber. It's not worth it. You'll have better luck and make more money working for Pizza Hut or something.”

Helpful Report

Posted 3 weeks ago

“Support is trash”

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Posted 3 weeks ago

“You need to be very careful while using the app because when you will pay for any order or ypu wanna cancel it for any reason or even within a minute they will never give your money back. All the prices are high from the stores”

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Posted 3 weeks ago

“Terrible customer service and waited 30 mins to get on the phone. I placed and an order to a location that was near me but redirected it to a location that was nearly an hour away from me to pick up. They said they couldn’t do anything or compensate for the order because I did not want to pick it up. I truly wish I could give negative stars. Please don’t ever use uber eats use skip 100% better.”

Helpful Report

Posted 3 weeks ago

“Wish I could give them zero stars. Almost 2 hours before my food was even on the way. Had to wait nearly 20 minutes for an agent to even answer the prompt to cancel my order. The process to cancel is lengthy and they tried to charge me to cancel until I protested vehemently. Nothing but foreign drivers who play games with your food.”

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Posted 3 weeks ago

“I have ordered 3 times Each time they give me a delivery time and then the food is 30 minutes late and cold I called the restaurant and they said the food was ready but was not picked up in a timely manner I don’t think it is the driver it is the actual uber eats app”

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Posted 3 weeks ago

“Placed an Order on uber eats i ordered a 8 piece tender an received 8 piece chicken thighs an wings as well as I ordered 2 large dr pepper soda an got 1 an order 2 biscuit an got when I tried to get money back was only given $ 2.00 in Uber cash im an extremely mad an upset I will not be doing bissness or ordering from this restaurant ever again you lost a long time customer”

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Posted 3 weeks ago

“DO NOT ORDER TROUGH THIS COMPANY.My food was in BAG not container.When I called customer service she told me that was not so bad and hung up on me!!!!Never again”

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Posted 3 weeks ago

“First time ordering Uber Eats because it was cheaper, but I didn’t even get my order. I got a bag of trash delivered instead, and it wasn’t even in the bag I ordered from. None of the items I paid for were there. Never again I’m sticking with DoorDash”

UberEATS 1 star review on 14th November 2025

Helpful Report

Posted 3 weeks ago

“Delivery time got much longer with each order. Last order took over 1 hour to get here.”

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Posted 3 weeks ago

“This was my first time ever using Uber Eats, and unfortunately it will probably be my last. I placed a $60 order and the food arrived completely ice cold, not even lukewarm. I reached out to Uber Eats support expecting a refund, a reorder, something to make it right. Instead, the only “resolution” they gave me was the option to leave a review for the driver—nothing else. No credit, no actual customer service, no accountability. Really disappointing experience for a first-time customer. For the prices they charge, the bare minimum should be delivering food that’s actually edible.”

Helpful Report

Posted 3 weeks ago

“I ordered an 8pc Boneless Wings Combo from WingStreet through UberEATS and the Lemon Pepper fries were missing from my order. I filed two separate complaints through the app with a photo, but instead of a real response all I got was an email saying “Your first photo is in — here’s what happens next.” No one ever addressed the missing item and I still haven’t received a refund or credit. It honestly feels like I’m the only customer who can report a simple missing item twice, provide proof, and still be completely ignored.”

Helpful Report

Posted 3 weeks ago

“I’ve never had a worse experience with Uber Eats. On November 9, I placed an order from Pura Vida Aventura, and within two minutes realized the address was wrong (my home instead of the Fort Lauderdale Convention Center). I cancelled immediately and placed a new order — yet Uber charged me twice: $257 and another $209 for the cancelled one that was never prepared or delivered. I contacted Uber support multiple times, and all I got was, “This is our policy, we can’t help you.” It’s completely unacceptable. A company this large shouldn’t hide behind “policy” to keep money for a service they never provided. I’ve lost trust in Uber Eats after this experience. If you value fairness and transparency — think twice before ordering.”

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Posted 3 weeks ago

“I ordered from a restaurant the bread soggy and torn and half. Uber eats claims it doesn’t qualify for a refund, I could not eat the sandwich had to order food from somewhere else. Uber eats could have at least done partial refund for the inconvenience. I don’t have these issues when I use door dash. Only use uber eats because it was a little cheaper than door dash. Cheaper is not always better.”

Helpful Report

Posted 3 weeks ago

UberEATS is rated 1.1 based on 10,412 reviews