UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,561 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 10,561 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our delivery guy called ASHWIN didn’t even wait and took our food after taking a picture. Straight up stole our food. Uber eats won’t even give us a refund even though we have security footage of him not following proper protocols. First and last time using uber eats after friend recommendations use doordash instead. 0/5 if I could, very disappointed.”

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Posted 3 weeks ago

“I placed an order then canceled the order about 2 minutes later and they charged me 20 dollars which is more than what the sandwich cost.”

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Posted 3 weeks ago

“The driver gave me the wrong order. Her name is Andrea and she never picked up my call and did not have voicemail. I suspect she was high on drugs. I had to purchase the order a second time. UberEats refused to reimburse me for the first order I never received, in spite of numerous text messages and emails. They have no phone number for customer service. If I am not reimbursed by the end of the day then I am canceling my subscription.”

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Posted 3 weeks ago

“Three orders in a row from Luong Chinese - satay prawns supposed to be 14 prawns - 13, 12 & 13 I’m a regular customer & my order usually exceeds $60 This is cheap skating No more orders Review reflects restaurant but delivery was late & driver left the order on the footpath outside & did not wait for me to get to the door- pure arrogance”

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Posted 3 weeks ago

“The wait times are becoming increasingly long. It took an hour and a half to receive an order from a store that is right across the street from my house. They’re obviously baiting people because when I placed the order it said I should receive it within 21 mins. I use this service frequently and I tip generously because I don’t mind paying for convenience. It becomes inconvenient having to wait 2+ hours. It makes me realize that this service is not really what it used to be which was quick and convenient! May as well go and get my own things. I reached out to customer support to simply share my feedback and they took no accountability whatsoever and basically told me to be happy that I didn’t receive it at the latest arrival time. Mind you this order was not placed during peak hours, there’s no traffic at 8:30 at night, and we aren’t having bad weather. That is crappy customer service. I don’t mind ever spending a penny with this company again. Cheers to another bad rating!”

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Posted 3 weeks ago

“Unprofessional, and rude. You can order thousands of dollars year after year but be questioned over a missing drink to the point they make you feel it’s your fault for not receiving your items. On top of that you are still held responsible for tipping and paying the delivery fee for unsafe, life threatening drivers who may or may not actually bring you your food after hours of waiting and trying to reach support. I refuse to use ANY Uber app however this is spreading to any app associated with Uber such as InstaCart. I am tired of paying a fee to just be ridiculed, questioned and charged for something I never received, just to be left to go back to Doordash to order a second time knowing they will at least show up and at the very minimum take responsibility for any mistakes made.”

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Posted 3 weeks ago

“Beware for those of you that live-in a cold region! I ordered food and it's 30 degrees and the delivery person was on a bike. I called Uber support and they resigned the driver to another bike rider. We are 3 miles away and it's freezing! Uber support refused to let me talk with a supervisor. I will never use Uber eats again. So disappointed”

Helpful Report

Posted 3 weeks ago

“I did an order. I received a call from the restaurant informing me that they had a high volume of orders and that my order would take significantly longer to prepare. The restaurant employee personally offered to cancel the order if I was unwilling to wait. This clearly indicates that the preparation of my order had not yet begun at the time of cancellation. My payment was withdrawn from my account. I contacted customer support regarding this issue and was informed that I would not receive a refund. To date, I have not received my money back, despite the fact that no service was provided”

Helpful Report

Posted 3 weeks ago

“I ordered KFC last night through Uber and received a 2pc meal instead of a 3pc meal also 1 of the sides was missing being cole slaw and I didn't receive my side order of mash potatoes and gravy, there is a price difference of $4.27 between the 2pc meal and 3pc meal, my missing side item $3.40 and the combo missing a side $1.70 for a total loss of $9.37 to only be refunded $2.00, so I loss $7.37 over someone else's mistake. Going Foward Since This Is How You Do Business I Will Just Go Pickup My Own Food!!!! Save My Money Instead of Being Legally Robbed!”

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Posted 3 weeks ago

“Absolutely horrible customer service. My order came partially eaten and missing items. I called and they didnt care. WHY DOOR DASH IS SO MUCH BETTER!!”

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Posted 3 weeks ago

“Every time I get uber eats, the driver is dropping off other peoples food, often even bypassing my street to do so, thus I get cold food.. I won’t be using it anymore”

Helpful Report

Posted 3 weeks ago

“Uber eats sucks i pay for Uber one every month and the always late and always making a delivery before the deliver my delivery, evertime the deliver there is not a day I order and the are late.”

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Posted 3 weeks ago

“Uber eats deal with you customers properly”

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Posted 3 weeks ago

“Uber Eats is the worst. I ordered food and just before it arrived the driver canceled the order and I was charged for the food I never received. Uber Eats provided no explanation or apology.”

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Posted 3 weeks ago

“Ashley picked up my food and never deleted my order. She decided to keep my food for herself after waiting an hour. No picture, didn’t answer phone. A real fraud that they continue to use. Then when I requested my refund, I had to call to get my tip back. They wanted to let her keep the top!! Terrible service! No integrity or accountability!”

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Posted 3 weeks ago

“My food arrived to me FREEZING cold. I don’t mean room temp. I mean the metal container was chilly to the touch and some of the cheese on the nachos was clearly unmelted. Support refused a refund. Absolutely honkers to lose a customer over one of the dumbest policies.”

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Posted 3 weeks ago

“Where to start? My company provided $140 vouchers for the holidays. However, when trying to order, I am met with an error every single time. And good luck opening a support case and getting that resolved. So I have $140 sitting in my account that expires tomorrow. My company has reached out to their support and have been met with no assistance whatsoever. Imagine having a client pay thousands of dollars for a service and then not delivering the service. Use DoorDash or PostMates or just walk to the store before using Uber.”

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Posted 4 weeks ago

“This was a terrible experience. The customer support was completely useless and unprofessional. Because of wrong and misleading guidance from Uber Eats support, my order was canceled, and I was still charged the full amount.”

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Posted 4 weeks ago

“Awful customer service, food never arrived and I was generally dismissed by anyone I was able to talk to.”

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Posted 4 weeks ago

“I ordered Taco Bell @1am my order was suppose to be ready by 1:40am. My delivery driver changed 4 times. Here it is 3:30 no food & a 10$ off next purchase. Uber it’ll be a next time. After reading these reviews I hate I put my card they app. DO NOT ORDER WITH UBER. If y’all don’t have enough driver to get the food out in a timely manner stop taking orders and ppl money”

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Posted 4 weeks ago

UberEATS is rated 1.1 based on 10,561 reviews