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UberEATS Reviews

1.1 Rating 6,165 Reviews

2 %

of reviewers recommend UberEATS

Company Reviews

1.1

Based on 6,165 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 6th April 2024

UberEATS 1 star review on 6th April 2024

657

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Is it an Uber eats policy to drop food at door leave. No text no way for customer to know foods getting cold. This happened before a few times. I try not to use Uber. Even with deliver instructions (ring Doorbell) same they just leave at door drive away. $54 and Im microwave my dinner again. Tonight 3star for fining my address being n time. My dog got up went to door. My food on step driver leaving my driveway. Ugh come on every driver does this why??? Twice before Uber eats left food at wrong address. Or They don’t knock foods been left at my door -0 they don’t contact customer I didn’t log in and I don’t have the app so can’t write review on Uber website.”

Posted 2 weeks ago

“Uber screwed me, took $111 and I never got my order. Refused to refund me and me Uber cash $25 and took $18 of the $25 to give to the driver that brought the wrong order to me and then took it back to never come back!!!”

Posted 2 weeks ago

“The dumbass delivery driver delivered my food to the wrong house and couldn’t find my house so I inform Uber Eats of this and said I want my money back they wouldn’t give it to me bad business.”

Posted 2 weeks ago

“I just ordered uber eats and apparently my driver was at a Doctor's appointment instead of dropping off my food! I waited patiently for my food to arrive, I finally called the driver and his Dr. answered saying he was at an appointment with him. Are you serious??? My food was delivered 3 1/2 hours after I placed my order. He was a grown man. Unbelievable. The order was incorrect, cold, and missing the drink I ordered. I will never use uber eats ever again.”

Posted 2 weeks ago

“Horrible customer service. The driver was a complete imbecile who could not understand the simplest instructions when the restaurant did not have what I had ordered. Asked me 6 times what he should do, and I answered each time. Then he left to make another delivery, and came back to the same restaurant. Again told him repeatedly to just have them put the order on bread. He could not seem to contemplate this, and just kept repeating that they were out of the wraps, what should he do. This went on for over an hour after placing my order, with him arguing, until Uber cut off the text and canceled my order. NEVER AGAIN! No customer service”

Posted 2 weeks ago

“They are thieves!!! I ordered mcdonalds, it arrived missing an item. Rang uber eats and they issued a refund... item cost £5.19... refund was for £2.49!! WTF!!!! Robbed just a few quid but still not on!!!”

Posted 2 weeks ago

“I can guarantee this company gonna go out of business pretty soon, dishonest people, I ordered 4 pizzas from little Cesar for the total of $50 and I checked my bank account there’s actually 2 charges of $50 , Why would you take another $50 out of my account without my authorization and use it for a couple day why? Why if I went over draft and I get hit with a fee from my bank who’s going to pay it ? What in the fuc*** hell happened in the world where companies like this can legally operate”

Posted 2 weeks ago

“Uber is just thieves, Keep your Uber cash..I want my hard earned money back.. I use this app daily My lunch, My 6'4 and 6'5 teenage son's lunch and dinner most times do bvb to my work schedule. I had to order 3times in one hour to get all of the meal for them to tell me my delivery fees and tips will be refunded in Uber cash. And I just want add this is not the first time I'm just tired as F right now of being robbed without a gun...Uber kiss my @$$..sincerely DeeDee Daniels...p.s. You can't take a Photo of something you never got $amn $ummies”

Posted 2 weeks ago

“Uber has very hight deliver changes. If you have any issues with your order its impossible to get in touch with support. So you just have to deal with your messed up order.”

Posted 2 weeks ago

“I've been a loyal customer of Uber Eats for quite some time now, but unfortunately, my recent experiences have been nothing short of disappointing. In the last few months, I've encountered multiple instances where my orders were simply not delivered, and despite numerous attempts to contact customer support, I have yet to receive a satisfactory resolution. What's even more frustrating is the lack of accountability from Uber Eats. Not only have they failed to deliver on their promise of timely service, but they've also refused to refund or resend my orders, leaving me out of pocket and my handicap brother who lives in a nursing home hungry. This has happened at least six times now, and it's incredibly frustrating and unacceptable. Prior to these incidents, I had no issues with Uber Eats, but their consistent failure to deliver on their end has left me with no choice but to seek alternatives for my food delivery needs. As a paying customer, I expect reliability and accountability, neither of which Uber Eats has been able to provide lately. I sincerely hope Uber Eats takes these concerns seriously and takes the necessary steps to improve their service quality and customer support. Until then, I'll be taking my business elsewhere.”

Posted 2 weeks ago

“The cancelation policy sucks. They need to be more up front about policies. If you're going to charge a fee, let the customer know up front what the fee is and how to handle a situation that doesn't fit their script. If choosing Other Reason, transparency should include immediate chat with a rep. I placed an order for the first time today for contractors working at my place since I wasn't able to leave and it will be my last ever. The driver went to the wrong location and advised I should cancel. So let that be a lesson. Take no advice from a driver.”

Posted 2 weeks ago

“I placed an order with McDonald's through Uber eats 1st march. The delivery driver was delayed. And on the tracking I kept seeing him driving around in circles, heading back towards McDonald's, and then driving down the sea front. One hour and 20 mins had passed. I then cancelled the order because the food would have been very cold, soggy, and not suitable for the microwave. Uber eats charged me a cancellation fee of £12.66. I of course contacted my bank (barclays) and received the money back into my account straight away. I then placed an order 26th march and again £12.66 was taken for the past cancellation fee, and my order was declined. I contacted my bank (tsb) who returned the money straight back into my account. Today 2nd April £12.66 was again taken from my bank account without me even placing an order. I messaged Uber eats who are just being complete MORONS. So I have now reported them for fraud. Because that is exactly what it is this time round. Be very careful of these corrupted THEIVES.”

Posted 2 weeks ago

“Past 5 orders we missed something. But the past order was 91 dollars and we got a picture of a coke! 91 $ for a coke lol. Said they responded in 6 to 12 hours . Lmao use another delivery service”

Posted 2 weeks ago

“I've worked for UberEats for the last few months. This company preys on its own labor force, and screws over customers without any blowback.”

Posted 2 weeks ago

“This is abysmal. My delivery was given to the WRONG house which is very clear in the photo, since I order ALL the time and the previous photos will show the correct house. Thinking they’ll obviously help me out, they refused a credit or a refund or literally anything to do to help. Like other reviewers have said, they just kept telling me company policy guidelines and they couldn't offer me a refund. I NEVER recieved the delivery that I PAID for and there is PHOTO evidence. That is literally theft. I am disputing my charges and after years of ordering anywhere from 1-5 times per week, I cancelled my subscription and won’t use this service anymore.”

Posted 2 weeks ago

“Uber Eats is the worst delivery service. I always have issues with receiving my refunds even when the merchant verifies that the drivers left items. My friend of another ethnic group admitted she never has this problem. I follow through making sure that I give my pin number each time for my orders. There have been many times that the driver nor the vehicles match. They have canceled drivers many times,causing my orders to be over an hour.”

Posted 2 weeks ago

“I got order of somebody else there were two persons one was driving and another was delivering. After handing me a bag they just ran away quickly Couldn't even had time to stop them And uber has no customer contact number and no answer from app. Nothing. Won't use anymore uber”

Posted 2 weeks ago

“The worst! Left our food in the middle of a street, somewhere??? Took a pic, and we walked everywhere and couldn't find it, called, but they would not answer. This was back 2-17-24 and we are still waiting for our refund of $63.17 after 5 attempts reaching out to customer service! We cannot find a number to call and talk to a person to settle the matter. Uber Eats stole $63.17 from us. Absolute scam! DO NOT USE THIS COMPANY.”

Posted 2 weeks ago

“I have ordered Uber eats quite a bit in the last few years. I do not often have an issue. But a few times my driver left out an item from my order. I went on the app and got a small credit to my Uber cash account. Then about 40 minutes later my Uber cash was gone by giving my driver an extra tip. I informed Uber about this issue and nothing has been done. So basically if the driver forget some of your food at the restaurant you have to still pay full price and customer service does not care and doesn’t take this issue seriously.”

Posted 2 weeks ago

“Ordered a pizza which never arrived and now they refuse to give me a refund. This is theft. Customer service is non existent.”

Posted 2 weeks ago

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UberEATS is rated 1.1 based on 6,165 reviews