UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 9,493 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 9,493 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 18th June 2025

Anonymous

1405

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The order never was received by the restaurant so I have a total of 4 drivers get there and tell me they couldn’t fulfill my order because the restaurant didn’t have it. The chat support doesn’t allow me to type in my issue and inly gives you prompts. When I tried to cancel my order they didn’t want to give me a full refund. And there wasn’t an option for me to give my reason for canceling. There’s not way to chat or talk to a live person on the phone. Just horrible service. and the poor drivers couldn’t do anything to help me, just told me to try to use chat support.”

Helpful Report

Posted 3 weeks ago

“The driver delivered my food at wrong adress, without my pin. Uber Eats doesn't want to take responsibility stole my money and food. Ridiculous pathetic”

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Posted 3 weeks ago

“I would rate it zero if I can . I ordered lunch from ubereats and it never arrived . When I contact them , they asked me if I needed Uber credit or refund to original card , I told them to refund to original card . Then they told me due to technical diffulties they couldn’t refund me and asked me to contact them again after some time . So I contacted again same day at night time , they told me the same thing . So I asked them to give a time frame or day so I can contact them again . They just wouldn’t tell me when should I be contacting again for a refund . It was very frustrating and waste of time for me to keep contacting them for a refund .”

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Posted 3 weeks ago

“Don’t EVER order from UBER EATS. They don’t have a phone number. I ordered a pizza from Papa’s PizzA in Galveston, which is amazing! The Uber Eats Driver got lost. I sent her directions, to no avail. Then she text me she couldn't find me and to cancel the order!!!! There is no number to call Uber Eats. When you call, a recording says they no longer take phone calls. You have to Chat. Useless. After I explained everything. They told me they Would Not refund my money!! I can't be more serious, Don’t go through Uber Eats all the restaurants directly. I would have given them 0 stars but that was not a option.”

Helpful Report

Posted 3 weeks ago

“UberEats is like a scam. Ordered food. Waited over 1 hour as my order was claimed by Anthony (but he was over 30 minutes from my location according to their own tracking software). As Anthony did not respond to my communication, I cancelled my order only to be told they kept a portion to compensate the restaurant and driver. Seems illogical when the driver can manipulate the entire system by not picking up the food and still getting compensated (again, according to the Autobot that I was chatting with). I would definitely not recommend!”

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Posted 3 weeks ago

“Very bad delivery in Netherlands. My order was late for 3 hours and then they cancelled it. Never again.”

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Posted 3 weeks ago

“Scummy. Bot is the only customer service rep and will deny your request every time. Spent £50 on food, didn’t come. refunded £3. Will no longer accept my refund request.”

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Posted 3 weeks ago

“Uber Eats highest drivers for food delivery that steal your food. My husband and I ordered dinner and we saw the delivery person coming towards our house, we never got the food and you guys don’t respond to phone calls. This is disgusting despicable. I’ll never ever use you guys again you’re horrible organization”

Helpful Report

Posted 3 weeks ago

“Received different food that I ordered and was unable to eat. I reported the issue but I was still charged the service fee. I was unable to change the tip. This resulted in me paying $16 for something I didn't order and couldn't eat. It was a partial credit. Customer service is only done via the application. The support choices are limited and doesn't allow to interact with a human.”

Helpful Report

Posted 3 weeks ago

“Uber Eats delivered part of my order but would not credit me for the items I received and paid for, even though I showed them the receipt. They keep saying I’m ineligible to get my money for the missing items. I will never use them again. I feel like I’ve been scammed”

Helpful Report

Posted 3 weeks ago

“Everytime I order there is always an issue. Items missing. No delivery at all. This time they charged my card three sep charges and now want me to jump thru hoops to have it reversed. I will not use them again. I'd rather starve.”

Helpful Report

Posted 3 weeks ago

“I placed an order worth over £38, and despite getting a delivery notification, *no food ever arrived*. The driver, *Kashif*, *never came to my property*—I checked my CCTV, and there was no sign of him even for a second. Uber support refused to provide any proof of delivery. They kept denying my refund until I had to escalate things firmly. Eventually, they refunded my money but called it a *“gesture of good faith”*—as if they were doing me a favour for returning money for *a service I never received*. My children waited hungry for hours, and I received no apology or compensation for the stress caused. Horrible service. If something goes wrong, *expect to be blamed, not helped*.”

Helpful Report

Posted 3 weeks ago

“They delivered to the wrong address after I waited 45 minutes for my order. The picture was so blurry that I couldn’t tell where it actually went. When I call and give them the order id, they say I’ll have to contact the store. Not helpful at all.”

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Posted 3 weeks ago

“What a joke - they screw up my order, and then tell me they are sorry, they will reimburse me. But they did not reimburse me - instead, they doubled my order and charged me full price. When I called back to complain, they cut me off and told me my order was complete. Never again!!! What a joke, what a rip-off.”

Helpful Report

Posted 3 weeks ago

“It took over an hour for the food to get delivered from down the street, driver didn’t even bother to enter the business and found my food on the bench outside”

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Posted 3 weeks ago

“Uber eats, has become way to expensive! For a food order to a restaurant that is 8 minutes from my House the markup on a $40 order was $ 20 without the tip. Is not an option anymore in my humble opinion.”

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Posted 3 weeks ago

“Uber eats sucks. Way too expensive. Also,I accidentally canceled an order and they charged me 23 dollars for it. And I just placed the order too,and when I talked to someone,they were so disrespectful about it. This app is greedy for money because how come DoorDash doesn’t charge for canceling but uber eats does? I just wanted to get my order back after canceling it,instead they charged me unfairly for canceling it. Disgrace.”

Helpful Report

Posted 3 weeks ago

“I have been delivering for them for 3 years. It was great till the last few months The system cancels orders and charges you cancelation rate. Talked to support and they pass it on admitting it was a system issue and nothing gets done Virtual plus card didn't work and they never sent a physical card. Used my own money to pay and now they won't reimburse me. Support reads from a script but does nothing”

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Posted 3 weeks ago

“I'm an Uber one subscriber and until recently have had nothing but a few small problems with delivery. As of a few weeks ago I've had orders being canceled because the drivers were refusing to deliver them. As a premium subscriber I find this totally unacceptable.”

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Posted 3 weeks ago

“I ordered 2 hours ago and no driver has accepted my order. I tried calling to find ubers phone number no longer in service and the chat was zero help. If I cancel it will charge me $30. I have to wait until the store cancels to get my Uber sucks. I've had nothing but issues and I will never order from them again.”

Helpful Report

Posted 3 weeks ago

UberEATS is rated 1.1 based on 9,493 reviews