UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,945 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 10,945 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 25%
Accurate And Undamaged Orders	Greater than 51%
Customer Service
Communication Channels	Live Chat, Telephone
Queries Resolved In	Under An Hour
Returns & Refunds
Refunds Process	Difficult

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UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The drivers are mostly great and willing to do that little bit extra, sadly deliveries are often running late which let's us down”

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Posted 4 months ago

“Driver called twice to confirm he was coming, and I gave him a pin. Then he was a no show. The UE Bot tells me I'm wrong. They are both liars. First time I tried this, never again.”

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Posted 4 months ago

“Where do you find these people who deliver. I always have to go to someone else's house to retrieve it. Or I never get my order and the driver obviously they can't read numbers and take pictures of someone else's house. You send pictures of courier and it's never the person or vehicle that delivers. I wish I could give negative stars. For what you charge you need to do better. You are trash. Can't leave a photo because delivery driver never delivered to my house.”

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Posted 4 months ago

“Horrible experience. The order that I made on Uber Eats was completely different from the one the restaurant received. On top of that, I was only refunded 10% of my money.”

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Posted 4 months ago

“Terrible customer service after unsafe food drink delivery. I received an order with drinks had open mouthpieces that were not sealed and neither was the bag. Restaurant management let me know that it is their policy to seal the drinks but I would have to go through Uber eats for a refund. They continually denied the refund and said that nothing was wrong about sending drinks out without a seal over the mouthpiece. At one point, even told me to check my email that they were going send to detail how they were going to escalate my issue for resolution and then hung up. Email said my issue was resolved. I spent almost $12 on drinks I had to dump out. Will not use Uber eats ever again. I can tell they are on their way to going out of business with these practices.”

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Posted 4 months ago

“Uber eats SUKs Azz . I order DD and received BK i send pictures to prove my order vs what I received and they keep denying it ! NOT ACCEPTABLE at all I gave it a try , deleting the app completely. They dont have a number to call for customers only for merchant which is very upsetting due that whoever is online reviewing the claim doesnt know the difference between a DD order and BK bag The delivery guy wasn't rude eventhough he made a mistake the order he gave me was incorrect. I dont eat BK ! Especially what was in the bag 🤢🤢”

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Posted 4 months ago

“We ordered two meals to be delivered. The driver picked up our order and then went to another location presumably to pick up someone else’s order. She sat there for just under 50 minutes according to your help desk. My food arrived cold and inedible. We also got a wrong item. All uber would do is issue us a $2 credit to our uber cash. After waiting that long I feel $2 is an insult”

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Posted 4 months ago

“The delivery was much too slow and the pizza was disgusting. Soggy, cold. We will not use this service again.”

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Posted 4 months ago

“Paid 30 dollars for a 13 dollar order. It was delivered but when it arrived the drink was spilled all over the bag and food. Uber Eats customer service is pointless they refused to refund for their damaged drink and food. Will never use again. Buyer beware”

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Posted 4 months ago

“DO NOT BE A DELIVERY DRIVER THIS APP. CONTACT ME WITH MOTE DETAILS AS TOO WHY.”

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Posted 4 months ago

“I ordered from Panda Express and the smart mouth delivery driver left it at the wrong address. I called her as soon as Instacart said my order was delivered and she canceled my call twice before answering. During our conversation I was told her gps told her to deliver at 50## instead of 51##. I continued to resolve the problem but she became rude at the mouth and hung up on me and proceeded to not answer. Had the nerves to say I’m headed to another job what do you want me to do.. I told her deliver my food like you were paid to do😩 tf!!! STOP HIRING THESE HUNGRY DRIVERS THATS STEALING PEOPLES FOOD CLAIMING THE ADDRESS IS ALWAYS INCORRECT! ##BUMMImmm”

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Posted 4 months ago

“I’ve now ordered through them a couple of times. And every time, the delivery is very late and the food is cold. The explanation is that the Uber courier delivers to several customers on the same trip and picks up from several restaurants on the same trip. When you then message Uber via their chat, you get a rather dim-witted member of staff who simply tells you to be patient. If you want to avoid frustration and cold food, steer clear of Uber Eats.”

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Posted 4 months ago

“So bad. Promised delivery at a specific time but then changed to 35 minutes later. Reason: they pick up other orderd on the way. Result: cold food. Will use other platforms”

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Posted 4 months ago

“Uber's customer service feels designed to make complaints so frustrating that customers give up. Missing or incorrect items require multiple logins, photos, barcodes, and endless steps to resolve. Meanwhile, Apple and Google Play ratings look great, while independent review sites like Trustpilot tell a very different story, with ratings often hovering around 1–2 stars. At this point, doing the shopping yourself is faster, easier, and more likely to get you what you actually paid for.”

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Posted 4 months ago

“Took food over a hour and half for food I ordered 13 minutes away from me. Customer service pretty much told me to bad to sad.”

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Posted 4 months ago

“An order for $20 had $14 in fees plus food was cold and not quality enough uber refused to provide solution for the issue”

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Posted 4 months ago

“they stole my food”

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Posted 4 months ago

“I placed a grocery order. The driver marked the shpping as delivered but never dropped off the merchandise. Uber eats refused to reimbursement of my never received merchandise. This was shopping done in DR in Plaza Lama. Never again”

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Posted 4 months ago

“Servicio pésimo de Uber Eats. La comida te la entregan en casa 9 de cada 10 veces por una persona que no corresponde con la que aparece en la app. La calidad del servicio es muy baja en comparación con Glovo, y la atención al cliente es ¡RIDÍCULA! He recibido comida caducada y en algunos casos incluso en mal estado. Hice la reclamación inmediatamente enviando fotos, y solo me reembolsaron una pequeña parte del pedido (una cantidad inferior al valor de los productos en mal estado que pagué). Además, la otra mitad de los productos llegaron incorrectos: pedí un producto específico y me entregaron algo completamente diferente. También quiero añadir que desde atención al cliente me pedían fotos de los productos en mal estado; las enviaba… y su siguiente respuesta era volver a pedirme las fotos. Esto se repitió 4 veces (las imágenes eran perfectamente claras). Me hace dudar que el chat esté gestionado completamente por bots. Finalmente decidí eliminar la app y no volver a usar nunca más este pésimo servicio. NO DESCARGUEN NI USEN ESTA APP.”

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Posted 4 months ago

“Order jimmy john thru the jimmy john app. After 3pm it goes to Uber Eats. Terrible drivers stealing people order claiming they your address is incorrect. How jimmy John confirmed address is correct and my app says it correct, so how are you seeing something different and the driver had a bad attitude and telling me the address is wrong. He even said it was delivered. Shame on the customer service uber provides to the folk the make there business.”

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Posted 4 months ago

UberEATS is rated 1.1 based on 10,945 reviews