I placed an order worth over £38, and despite getting a delivery notification, *no food ever arrived*. The driver, *Kashif*, *never came to my property*—I checked my CCTV, and there was no sign of him even for a second. Uber support refused to provide any proof of delivery. They kept denying my refund until I had to escalate things firmly. Eventually, they refunded my money but called it a *“gesture of good faith”*—as if they were doing me a favour for returning money for *a service I never received*. My children waited hungry for hours, and I received no apology or compensation for the stress caused. Horrible service. If something goes wrong, *expect to be blamed, not helped*.