UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,412 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 10,412 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

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“Uber eats used to be much better than it is now. Food has been arriving cold, why....because its November and a lot of deliveries are on bicycle or scooter. Several times not even in a insulated delivery bag. Just exposed to the cold November weather. There seems to be a disconnect with Uber Eats understanding their own business model. How is food supposed to arrive hot, or even lukewarm for that matter? Turns out, a good portion of the places I order from, offer free delivery themselves, and guess what....they use insulated bags and 95% of the time it gets delivered by car.”

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Posted 4 weeks ago

“We placed an order for restaurant we had not tried. The time was set for 224. One if fell asleep and mised the call within a few mins. That is on us. We contacted the driver and proceeded to tell us we could come pick up. We asked why could he not just have the meal at the door. He said he did not have too. He was also tipped. Why could he not have just left the meal?”

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Posted 4 weeks ago

“So I’ve never used Uber eats before but I got a gift card so decided to use it I was given a promo 75% off your first 3 orders attempted to redeem several times and was told it wasn’t valid connected to customer service and I was told they reserve the right to basically take away the promo whenever they want ya ok won’t be dealing with them again after I’ve used my gift card bad customer service!!!”

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Posted 1 month ago

“Uber eats took $money from my bank account but never delivered any food. There isnt an order on the app but they got their money! Idk how to get my money back.”

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Posted 1 month ago

“9/10 my order is wrong or items missing. Just got a delivery that I wanted for 2 hours when I paid extra to get it here in 45 minutes. Spent 120$ on the order (7items) and received an order of 2 items worth 20$ it’s on the receipt. Customer support is useless, absolutely pathetic”

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Posted 1 month ago

“They d activate my account because I forgot an accidental Put a delivery on it in an accidental did not delivery so I was reaching out to them. Then letting them know about 2 weeks ago about the situation, might I add the food I threw out because it was more than 6 hours later, so they deactivated my account because of that, so anybody that goes through Uber. Eats and don't deliver their customers food. A market accidental market for delivery. They deactivates your account because of it.”

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Posted 1 month ago

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Posted 1 month ago

“Delivery times suck. For is cold alot of times. I've had drivers go awol for 30 to 40 minutes after picking up my order and not reply. This company justlets them do whatever they want with no worries. FIND ANOTHER SERVICE INSTEAD OF THIS ONE!!!”

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Posted 1 month ago

“Idiot Uber Eats delivery person cycling without due care and attention. DO YOUR STAFF NOT UNDERSTAND THE MEANING OF A RED TRAFFIC LIGHT? Upper Brook Street, Ipswich 07/11/25 12:44hrs”

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Posted 1 month ago

“Uber eats is a horrible app. Don’t use unless you like throwing money away and no help from customer service!”

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Posted 1 month ago

“Its bad enough your food comes to you in terrible condition bit this fool here he stole $50.00 worth of food and uber don't want to give my money back said they hire anyone he stole my food.”

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Posted 1 month ago

“TERRIBLE CUSTOMER SERVICE. They do not care about their customers at all. No resolution to an order being over and hour late and coming cold and stale!! Go with door dash instead. Over zero compensation and took then DAYS to get back to me.”

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Posted 1 month ago

“Uber eats is a very sorry excuse for a company. I order through Firehose subs which uses Uber eats and on Nov 1 2025 I place my order the delivery driver showed up with the wrong order I ordered one salad and what he gave me was a bag full of food 3 sandwiches 3 bags of chips and 3 bottles of soda. I immediately informed the driver that the order was incorrect and could he please go back and get my order, He looked at me and stated no I am not going back so I asked him you got your money for delivering my food correct and he said yes but still refused to go get my food. So he basically stole my money and the peoples order that he tried to give me and I ended up having to go get my own food. I reached out to Uber eats and they asked me for the order number and the store I ordered through I gave them the information they asked for and lord and behold of course that can’t find my order. Imagine that, My advise is to stay far away from this company and their drivers they are a bunch of thieves stealing our money and stealing food. BEWARE I am filing a formal complaint with the better business bureau because this is so ridiculous! If I could give less than one star it would be definitely and huge 0.”

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Posted 1 month ago

“Driver simply ran away with GYG order and uber eats did not even refund yet.”

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Posted 1 month ago

“PARSHA WAS MY DELIVER ,HE MADE SURE I RECEIVED ALL MY FOOD AND FOLLOWED THE DIRECTIONS.”

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Posted 1 month ago

“My order was very late, contacted Ubereats helpline, they gave credit of £5.17 as a sorry for delay. The delivery guy arrived much later after that. His behaviour was weird. Asked me to take my food bag from his bag. Kept his distance like he was going to catch something. When I took my food bag, I realised it was not my order. I had ordered from Chai wala, he came with Popeyes. He would not take it back and just walked away. Got in touch with Uber online help. Far as they were concern the driver said he delivered and there was nothing more they were going to do, order did not get replaced or refunded. They are cheating you out of money.”

UberEATS 1 star review on 6th November 2025

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Posted 1 month ago

“The food was cold and the chicken was tough like it’s been sitting there all day. The fries were soggy. The only thing hot was the gravy on top of the mash potatoes. I am very disappointed. Never again”

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Posted 1 month ago

“they keep the delivery and service charge whether the order is correct or not! they have a limit to when you can get a refund. this company only cares about profit this company is one of the worst i’ve ever had to deal with. they forget customer service this will come back and haunt them! STOP USING UBER”

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Posted 1 month ago

“My recent order of £53.38 through Uber Eats never arrived. The driver delivered my food to a completely different address, and when I called him, he said “it’s not my problem” and just left. Totally unacceptable and unprofessional behaviour. The restaurant even called me directly and confirmed they contacted Uber Eats to approve a full refund. Yet, Uber Eats closed my case saying the driver “tried to contact me and left the order in a safe place” — which is completely false. I called him, not the other way around, and there was no delivery at all. Uber Eats’ customer support refused to help and kept closing my case without resolving it. Very disappointed — I’ve been a loyal customer, but this experience showed zero accountability. If this is how they treat customers when drivers make mistakes, I’ll think twice before ordering again.”

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Posted 1 month ago

“Uber eat company is big scam in uk they are not customer care number to talk when u go throw app they will not respond u i had so many issue with food but last one German doner east ham they send me beef doner when i have order chicken one all the illegle delivery person working with uber they dont feel same for what they are doing”

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Posted 1 month ago

UberEATS is rated 1.1 based on 10,412 reviews