UberEATS Reviews

Name: UberEATS
Rating: 1.09

1.1 Rating 6,248 Reviews

2 %

of reviewers recommend UberEATS

Company Reviews

Questions

Metrics

1.1

Based on 6,248 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how UberEATS made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

UberEATS 1 star review on 28th April 2024

Anonymous

UberEATS 1 star review on 27th April 2024

Anonymous

UberEATS 1 star review on 24th April 2024

Anonymous

683

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ohhh I can't give it zero stars? I'm officially boycotting Uber eats! Too many times have I ordered food for a dinner party and the restaurant refused the order without any notification from Uber Eats! Don't use them ever! I HATE YOU!”

Helpful Report

Posted 2 weeks ago

“Placed an order of total amount was $18 once it finalized a $32 . Not even a minute I canceled my order since it never gave me a break down of these hidden fees. Uber Eats said since it went through they started to prepare my food so Uber Eats went ahead and canceled my order, however;NEVER told me it was a $21 cancelation fee . UBER EATS is the BIGGEST SCAM I ever dealt with and NEVER AGAIN!!!! With all these other bad reviews the BBB should seriously look into them .”

Helpful Report

Posted 2 weeks ago

“Last night my order was late so they have me a $5.00 credit. I used the credit today and my drink was missing which they refused to refund or redeliver. I’ve spoken to multiple customer service rep and communicating via chat support yet they refuse to deliver my lemonade or refund the cost. Uber Eats is the worst delivery platform out there! Their drivers can’t read simple delivery instructions or orders yet the customer is penalized.”

UberEATS 1 star review on 10th April 2024

Helpful Report

Posted 2 weeks ago

“I will NEVER use Uber eats again! I’ve had multiple issues with them. I’ve been using door dash and they are wayyyy better dashers!”

Helpful Report

Posted 2 weeks ago

“Ordered groceries from Sainsbury but only received half!!! I can’t even contact customer service because the order is not ongoing? How ridiculous. I need to wait for an email back from them? I need my money back or the full order, and I want it NOW!”

Helpful Report

Posted 2 weeks ago

“The worst never ever use them! They will never give refunds drivers can and will steal your food! Terrible customer service!!!”

Helpful Report

Posted 2 weeks ago

“Order selections needs improvement”

Helpful Report

Posted 2 weeks ago

“UberEats thinks a bike rider can deliver a catering order. I placed an order for food for 50 people 4 days prior to delivery. UberEats sent a bike rider with a basket to retrieve the order. This was ridiculous. Then, UberEats bike guys cancelled my order. They decided 6 minutes prior to delivery to cancel my order. After contacting customer service they said— sorry. they are the worst. Can not be trusted if using for business catering. Unbelievable to me how poor their service is. A single dinner, ok—— a Catering order- NO. They should take “catering” off the menu as bikes can not deliver and they refused to send a car. Also, the order is on my credit card and they have not cancelled it from AMEX. What is up with this dirt bag organization???? So many other Good Restaurants actually deliver and have service. UberEats is complete GARBAGE”

Helpful Report

Posted 2 weeks ago

“Diabolical! Lies lies lies. They took my money and driver got a free meal!! Beware”

Helpful Report

Posted 2 weeks ago

“I’m very very disappointed with Uber Eats and I’m about to write a bad review and on Facebook. I have been scammed. I ordered a gyro of buy one and get one free. But the App messed my order. I was not offered the remaining gyro. I was told it’s my fault.”

Helpful Report

Posted 2 weeks ago

“Horrible, horrible, horrible will NEVER from Uber Eats again. Uber driver started that he didn’t speak English and kept hanging up the phone. Uber agent assured me that the driver was at the restaurant picking up my food 3 +hours later, I get a notification that they cancelled my order due to delivery failure and issued me a refund.”

UberEATS 1 star review on 8th April 2024

Helpful Report

Posted 2 weeks ago

“Ubereats receive my payment for an oder, but I only received half of the oder, they did want to refund what did not receive or replace it, I am not here to give away money. So I Uninstalled the app. Ubereats account.”

Helpful Report

Posted 2 weeks ago

“I hate this company 3rd time in a row sent wrong order and its always a much cheaper order there phone no does not work I will now go door dash”

Helpful Report

Posted 2 weeks ago

“If I could leave a 0 star review, I would. Simply put, not only is everyone who works for this company a liar, they are also a thief. They WILL NOT deliver what you paid for, but they will charge you for it,and then tell you that it is your fault it was not delivered and that they can do nothing. This company should only be used if you actively enjoy being robbed”

Helpful Report

Posted 2 weeks ago

“WORST SERVICE EVER. Uber Eats took $30 even if my order was not prepared, nobody received my order after 1-2 hours. The driver cancelled twice to bring my order. They sometimes take forever to receive your order because of the tip that the client offers.”

Helpful Report

Posted 2 weeks ago

“Came back from and was so hungry. Ordered from Yumas and waited for more than 30 minutes. The delivery rider ends up delivering to the wrong person and doesn't even tell where he delivered. Can you guys not add a simple code to confirm who the actual person to be delivered is. I got the refund but you end up hungry and have to wait for food again.”

Helpful Report

Posted 2 weeks ago

“I only gave 1 star because I was forced to. This company has the worse service. They delivered my food 45 minutes late after the biker called me several times about my address. When I finally got my food the bag was torn the food was freezing. I didn't trust the food so I tossed it uber eats are refusing to give a refund”

Helpful Report

Posted 2 weeks ago

“We got 2 burgers n ff , a chicken strips meal n it cost $71. Not right !!!”

Helpful Report

Posted 3 weeks ago

“My order from Jack-in-the-box on 281 was not filled. I asked Kenneth the Delivery Driver to please get my 2 shakes, and I'd add a better tip. He said he would but never did. I asked Uber Eats for a refund of $16.28, and they responded with a half credit on Uber cash. I firmly stated I want myoney back. They refused: "Hi, We understand that you are expecting a refund, however, won’t be able to provide you with a price adjustment on this order". My order before this in January was never delivered. I watched him pass me by in a red truck, even with my waving, head to his home 4 minutes away, he stopped for 5 minutes, so I'm thinking he dropped off my order at his residence, came back down the road towards me, passed me by again, and kept on going. I called Uber eats, and she acted like I lied about him, said she'd call me, never did, but at least I received my $50 back. I guess he fed his family my food??? STAY AWAY FROM UBER EATS they're a rip-off!!!”

Helpful Report

Posted 3 weeks ago

“Food was so late, poor compensation from ubereats. Just hollow sorry's that do nothing to make the bitter frustration and empty stomachs. $5 compensation for an order than is already more than 30 minutes later than latest time. And 50 minutes late based on initial expectations. $5 is an insult and joke. They also have the balls to say the food will be fine.”

Helpful Report

Posted 3 weeks ago

UberEATS is rated 1.1 based on 6,248 reviews