UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 9,238 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

Questions

Metrics

1.1

Based on 9,238 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how UberEATS made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

UberEATS 1 star review on 28th April 2025

1350

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First off, the customer service is bad and almost non- existent. Super expensive charges and always missing orders or even ignoring complaints of bad, cold food or rude drivers. I filed a complaint- got a resolution then suddenly limiting account 🙂‍↕️. Conradicting actions coming from them.”

Helpful Report

Posted 3 weeks ago

“Would give negative reviews if I could. Worst company ever. Does not care about loyal customers. Will end customer service chats in the middle of the chat.”

Helpful Report

Posted 3 weeks ago

“Would give negative reviews if I could. Worst company ever. Does not care about loyal customers. Will end customer service chats in the middle of the chat.”

Helpful Report

Posted 3 weeks ago

“Uber eats is so terrible now. Every order the forget to deliver part of the order and there is no longer any customer service. No phone number to call and everything is done through chat with someone who just says “too bad”, you are not eligible for a refund for the items even though you did not receive them…?! Who does that?! Who charges people for things they never got? Crooks and conmen, that’s who. Both the restaurant and the driver confirmed that I never got my items—but Uber eats took my money anyway and would not refund those items back to me. Literally a rip-off. The restaurant even said they have nothing but problems with them now. Just absolutely terrible. Never again. Liars and crooks.”

Helpful Report

Posted 3 weeks ago

“Very Bad. I ordered food through Uber Eats and after 45 I received a call informing me that the Guy took delivery from the restaurant and run away without delivering to me. So disgusting. 🤮”

Helpful Report

Posted 3 weeks ago

“I ordered from a store that was 3 Minutes to my house and it I have been waiting for for almost 2 hours. I will definitely delete my account and try another delivery service. Poor service.”

Helpful Report

Posted 3 weeks ago

“Unfortunately I am unable to add 0 stars. Diver got completely lost. Food arrived late. Super disappointed will never order from here again”

Helpful Report

Posted 3 weeks ago

“Horrible service. Didn't bother to help correct an order”

Helpful Report

Posted 3 weeks ago

“The app is horrible. Made a mistake and tried to change an order (before it was accepted) and the online too basically said call the restaurant. Waste of money to use Uner Eats!”

Helpful Report

Posted 3 weeks ago

“They charged for an order that I was picking up and then cancelled with the merchant. They would not refund my money.”

Helpful Report

Posted 3 weeks ago

“Uber Eats sucks d**k F**k anyone affiliated with this brand”

Helpful Report

Posted 3 weeks ago

“Worst experience I have ever had with a company in my life. They never had a supervisor call me back and would not help me with out problem. I will not use this company ever again”

Helpful Report

Posted 3 weeks ago

“VERY BAD! It is a ripoff! they added a 15% for delivery not shown in cart, then when I cancelled the order UberEats charged the full amount without even delivering the food! No support, No contact us... Limited to chatbot and no solution! never using their services again.”

Helpful Report

Posted 3 weeks ago

“The worst. Cheated and disrespected. Can not speak to anyone. If you call store or restaurant regarding being over charged they tell you to get in touch with Uber eats. That is impossible to do. As a long time uber customer I was wrong in thinking Uber eats would be great. It is horrible. Never again. I am put over 75$ using them.”

Helpful Report

Posted 3 weeks ago

“I did not receive one of the items I ordered and they refused to give me a refund. The item was $4.19 (bag of ice). I have canceled my Uber One membership and will no longer use this service.”

Helpful Report

Posted 3 weeks ago

“I don't recommend ever using Uber eats. I order through doordash all the time if I ever have an issue with anything regarding my order. They refund my money immediately. My work got a $50 gift card for Uber eats. We ordered lunch and it was absolutely horrible. It had missing items and incorrect items. They would only refund my one missing item. Then they put in writing that they would refund the incorrect items and never did when I contacted him about it. Which is is a nightmare to get a hold of them and they don't respond to messages that you put on the app. They said no, we're not going to refund your money. Now you can rate the restaurant. Horrible customer service. Horrible experience. Never use them”

Helpful Report

Posted 3 weeks ago

“Absolutely atrocious customer service. I sit at the back door of my job. I give the drivers perfect instructions/directions. They refused to follow it and they canceled my order and I’m still getting charged. And the only way you can do anything is to chat with somebody and they won’t help at all.”

Helpful Report

Posted 3 weeks ago

“My orderer was delivered late, and 2 items were then left inedible. I was given a credit for the being late and when I asked for a credit for the food was told I was already given a credit. The credit didn't even cover the cost of one of the food items. We pay higher fees and delivery cost, more for the food for it to be this poorly managed. When I spoke to customer service they were no help and kept stating I was already credited. Not even to my card but on their app so my only choice is to use the service again.”

Helpful Report

Posted 3 weeks ago

“The driver partner left my food in an unsanitary location. After I requested security to keep it for me, the driver reclaimed the order. Ubber eats denies my refund or another order request.”

UberEATS 1 star review on 10th April 2025

Helpful Report

Posted 3 weeks ago

“Useless. Do not check the receipts of what they are picking up. Then decide to block you. Our first and last time using them. Do not recommend”

Helpful Report

Posted 3 weeks ago

UberEATS is rated 1.1 based on 9,238 reviews