UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,412 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 10,412 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service is trash you can’t cancel a order without paying the order price will never use again”

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Posted 1 month ago

“I use to like this app but last night I ordered a salad with grilled chicken which was 12.00 then added a 3.97 tip, the restaurant was a mile down the road, it’s never been over 20.00, my salad comes I eat it then I get a notice from my bank that 31.92 was taken out of my account by Uber Eats, I called the help number and the lady was no help, my daughter said call back, I called back and this lady checked and said they sent the order several towns over and they charged me over 14.00 delivery fee when I’d actually ordered it from a mile from my house, she said they must have been busy so they sent it to another what a burger that was 21 miles away, that’s not right to do that and said there was nothing they could do, my salad cost me 31.97, I deleted my account from Uber Eats”

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Posted 1 month ago

“I guess all these bad reviews mean nothing cause they are still in operation which they really shouldn't be how they are idk but my problem is they offer you free delivery when you join the membership but then charge you about 12$ in taxes is outrageous”

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Posted 1 month ago

“I tried to get a live Uber representative to fix the glitch in their system. Spent time texting to AI over and over with no help. After my requests, I was offered to talk to alive representative - but Uber asked for my credit card and my agreement to pay $5 to talk with their representative!!!! How low this company can go?”

Helpful Report

Posted 1 month ago

“DO NOT USE UberEATS..... I WILL NEVER USE THIS SERVICE AGAIN...NOT EVEN IF THEY DELVIERED FOR FREE! Absolute worst customer service ever. NO real live person will help...just an AI generated brainless app. What a joke. Here is the reply I received after my order was delivered ICE COLD... I'm sorry to hear that your order from A 16 arrived cold and was not what you expected. I understand how frustrating this can be. While we strive to ensure that orders are delivered at the right temperature, we currently do not offer compensation for temperature-related issues. Thank you for your understanding. We appreciate your feedback and are constantly working to improve our service. Thank you for reaching out to us.”

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Posted 1 month ago

“What is the point of offering a service, not providing the service and not acknowledging the error and then refusing a refund appalling service.”

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Posted 1 month ago

“Hate the autonomous deliveries makes my soup and noodle orders soggy and its tooooooo slow”

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Posted 1 month ago

“Uber eats support is and actual joke no way they are real people DoorDash def better”

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Posted 1 month ago

“I love Uber Eats but they need to get their stuff together. Yesterday I made an order at Starbucks. The driver I had at first was Anthony. It took him like 15 mins to even start driving. Every single driver kept switching to new drivers to get my drink and then by the time they got there. The store was closed. Please get it tg this is supposed to be convenient for customers but it gave me a headache”

Helpful Report

Posted 1 month ago

“Uber Eats is a TERRIBLE waste of time and something that is supposed to be a convenience becomes a huge headache with no support. Getting in contact with any driver is hassle and getting in touch with support is near impossible.”

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Posted 1 month ago

“I ordered from a local restaurant through Uber eats expecting that my food would be delivered only to find out that I had to go pick it up two hours later. Why would I use a food delivery app that doesn’t deliver food. I will never use Uber eats again.”

Helpful Report

Posted 1 month ago

“They were more than a hour late with my order and then they just dropped it at my front door and ran away”

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Posted 1 month ago

“BRO TRUST ME WHEN I SAY TS. They get my order late every single time. I payed 4.47 once for early delivery, took almost an hour made my Taco Bell cold and disgusting. Taco Bell is never disgusting. It’s uber make the switch to DoorDash. I ordered my food at 1:50 it’s 3 freaking 30 I’m so done. DONT USE THIS APP”

Helpful Report

Posted 1 month ago

“I was a driver for almost two years! I had platinum level, and was almost to the top pier when all the sudden I wasn't able to Uber. I asked why and they say there were orders not delivered. I took pictures at the drop offs, plus they have my GPS. I asked them to review their pictures, but they won't. One person has called on me out of spite because she is mad I am marrying her ex. I explained and asked for them to review my actual deliveries. They refuse. Said they will make a note about it, but sorry. I'll never use Uber. They just cut people who work hard to make a living and to have good reviews. I was at 98% approval rating!!. Very unprofessional,very much a scam, very much a company that doesn't show those who work hard any respect or appreciation. Don't USE UBER EATS. PS IT'S NOT A FEW DELIVERY. The menu price is jacked up to cover the fare.”

Helpful Report

Posted 1 month ago

“In addition to the below; all you get is a standard reply, they don't even read what you've said. Absolutely appalling. Waste of fresh air; each and one of that has replied! We ordered over 1.5 hrs in advance, everything confirmed and sorted (even though I'd somehow missed out on 20% discount). Then at 17:20 (10 mins before the expected delivery) it got cancelled!! Now we can't get the specific pizzas we want and absolutely starving. Absolutely fuming! I'll go elsewhere from now on. If an order is confirmed, money taken out of my account, I should receive the order! Now we have to wait 1-2hrs for another order. And possibly days until I get a refund. Totally and utterly unacceptable? I'd like a response...”

Helpful Report

Posted 1 month ago

“I used to live this app. Especially customer service was always good when I had received wrong orders or missed items from my order. But this time my driver didn’t not deliver my order- they drove to my house- sat outside for 2 minute- saw on map they just arrived- then said delivered and were fine and didn’t take a picture ( it never it being mandated years ago they have to take a picture) and I walk out and it’s not there. We also have a ring- wondered how we missed it- watched it back and definitely didn’t see anyone walk up. Walked to all neighboring houses too and food was not there. Uber Eats wouldn’t do anything because the driver “made it to my location” and completed the order even though they didn’t leave the car and deliver the food.”

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Posted 1 month ago

“Food was half missing egg was mouldy uber eats daid no refund would be given”

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Posted 1 month ago

“Trash costumer service. Waited 2 hours for an order to be delivered at my job which I couldn’t leave that being the main reason why I decided to order from here and they completely wasted my time telling me not to worry that the order was on the way and didn’t want to refund me for the full price so I could order somewhere else until it was 2 hours late. One of the worst experiences I’ve had with an app like this DO NOT RECOMMEND AT ALL.”

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Posted 1 month ago

“The gentleman brought the wrong order to the door! At the price they are changing there is no reason to be doing multiple drop offs. Absolutely ridiculous that this is considered to be acceptable”

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Posted 1 month ago

“So lately I've been getting my food to me very cold. That only shows me that quantity of deliver is more important than quality of service. Very disappointed. Never using UberEats ever again. Lesson learned.”

Helpful Report

Posted 1 month ago

UberEATS is rated 1.1 based on 10,412 reviews