UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,945 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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1.1

Based on 10,945 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 25%
Accurate And Undamaged Orders	Greater than 51%
Customer Service
Communication Channels	Live Chat, Telephone
Queries Resolved In	Under An Hour
Returns & Refunds
Refunds Process	Difficult

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UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Uber Eats are the WORST company in UK. They frequently cancel orders, their drivers lie through their teeth about orders and when orders do not arrive, Uber tell you it's not eligible for a refund. This is corporate THEFT. DO NOT USE THIS COMPANY!”

Helpful Report

Posted 5 months ago

“It is very sad to hear that I was charged for service & food that I didn’t even receive, when I immediately cancelled my order ( not like 5 or 2 minutes later) immediately as soon I saw it was wrong address for delivery and I will definitely cancel my Uber Eats account for good and will definitely erase the Uber Eats app from my Cellphone for good too( means no more ordering from Uber Eats) will put a review about this whole incident by Uber Eats / Restaurant Arun’s Indian Kitchen in Boca Raton Florida.I will definitely write a review on Arun’s Indian Kitchen in Boca Raton Florida too , it’ is very sad it came to this point losing my business for no service and was I fully charged for service & food( which both I did not receive!!!).Thank you for the email of warning me being charged by the Restaurant Arun’s Indian Kitchen in Boca Raton Florida for something I didn’t not receive, I hope someone would look into this incident on a customer got fully charged for something customer didn’t receive!!! CC: Boca Raton District Attorney Office.”

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Posted 5 months ago

“It took almost 2 hours to get my food,I did a bundle order, the main dish showed up after an hour and a half cold its now been over 2 hours and ive yet to recieve my dairy queen ice cream order which someone has been driving around with for 40 mins now, worst inflated price service ever”

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Posted 5 months ago

“Uber gave a measley $2 credit on a$65 total meal with delivery. Half of which wasn't delivered.”

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Posted 5 months ago

“My experience with Uber Eats this past weekend was highly unprofessional and may be my last order. The food arrived over 2 hours late and was cold, and I still haven’t received my refund for unknown reasons. I’ll be leaving negative reviews across platforms.”

Helpful Report

Posted 5 months ago

“Please teach your drivers hygiene and manners.They have angry attitude towards people as if the word owes them something. They cant be ganging up against people just because they think they are stronger.i am a customer on uber and in-store, how they handle themselves in restaurants i dont know why restaurant managers allow this,you find them making noise and shouting where they collect the orders,how is an employee supposed to feel and work under such conditions??? If we as customers interfere it will be xenophobic. These foreigners have anger and when delivering you will hear them smelling alcohol.dont take advantage of other people at their workplace,they are dirty and smelling to be on duty for that matter”

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Posted 5 months ago

“-They do nothing to appreciate their loyal clients -They never issue credits or take accountability for their mistakes -they will hire "anyone" and then expect you to tip the absolute worst customer service -They won't let you manually accident orders placed by kids--even when you contact "help" immediately after placing the order they lie and say it is on the way so you have to pay -People should be able to return things they don't like and get money back or credits for mistakes made, extended wait times and poor food quality due to the lack of care of the driver -All these "bikes" are bringing cold food DO NOT GIVE THEM YOUR BUSINESS--THEY ARE GREEDY, SINFUL THEFS THAT DOUBLE THE PRINCE OF EVERYTHING YOU BUY -SWITCH TO DOORDASH --Go buy your own food or learn how to cook because UBEREATS DOES NOT CARE ABOUT THEIR CLIENTS. THEY ARE ROBOTS JUST HER TO STEAL ALL YOUR MONEY WITH ZERO PERKS, INCENTIVES OR APPRECIATION.”

Helpful Report

Posted 6 months ago

“Second time this has happened I’ve been with Uber for when they first started. I order food almost every day sometimes two and three times a day issues come up not often, but this is the second time that I’ve canceled the order immediately after seeing my mistake making the call less than 30 seconds and they still said they were taking my money I will not use Uber again. I’ve been a loyal customer and whoever was answering my questions was rude and seemed non-caring so you can have Uber I’ll go somewhere else where they appreciate my money and I call on all my friends that know me and family members to stop using UBER EATS.”

Helpful Report

Posted 6 months ago

“Absolute nightmare. Git the entirely wrong order on about a $50 order. Offered a $17 refund. Actually got a $5 credit then $7 refunded to my card. THEN Uber went back into my account and took out $2 for some reason. They literally stole money from me. When I complained, the guy said there was nothing he could do.”

UberEATS 1 star review on 21st April 2026

Helpful Report

Posted 6 months ago

“Charging 18% service fees and taking over and hour and a half then canceling orders..... Surely going out of business soon. I deleted the App officially tonight because no way”

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Posted 6 months ago

“I canceled an order within 30 seconds of ordering it because I realized I wouldn't be home in time and they still charged me off of a technicality. Immediately deleted the app. An absolute excuse to rip off the customer. Used a fair bit wont be using it ever again.”

Helpful Report

Posted 6 months ago

“I ordered Wendy's, never showed up. Called the guy delivering it, never answered, called instacart and Uber eats, they hung up on me too. I will NEVER USE THEM AGAIN! It cost me $150.00 for 2 meals! STOP HIRING NON AMERICANS TO DO THE JOB”

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Posted 6 months ago

“Look how many times the arrival time time changes.\n Then after they're, after the latest arrival time, they're supposed to give you some kind of discount uber eats is a joke if I can give them a −5 stars, I would, but this won't even post.”

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Posted 6 months ago

“I ordered $60 worth of food for my aunt who is visually impaired. I made sure that they knew that she was visually impaired. So they gave me a pin number for her That way when they hand her the order she can give them the pin number Well, the person didn’t even knock Much less give her a pin number So she never got the order it was sitting outside the next day I complained and I wanted my money back And I got nothing at all. The workers were like robots. That one person would help me not one person would help me because if she didn’t give the pin Then why the hell would I pay that was the whole point and I even wrote that she was legally blind And 90 years old Isn’t that the whole point of having a pin number? I swear I want my $60 back so bad Never again”

Helpful Report

Posted 6 months ago

“My house is in walking distance with the business I own and within 2 minutes of the order they couldn't change the adress they told me it was outside the delivery service. I ordered twice already that day using the service. Im glad you save the texts so do i.”

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Posted 6 months ago

“i was charged for a food that i never received because the restaurant was closed since the day i order it, and 13 days triying the same with a costumer service they say i dont qualify to a refund .”

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Posted 6 months ago

“AWFUL service, they don't care no matter what happens, if you are lucky enough to get any compensation for an issue, it is hardly anything. All my food came cold, spent £40 nearly and I got £7.50 back... But ALL of the food took ages to arrive and was freezing so didn't eat it. Stopped replying to me now for asking for what I should get in refund, not only for poor cold food arriving but for their abysmal service.”

Helpful Report

Posted 6 months ago

“Uber Eats consistently takes 40 to 60 minutes to deliver our restaurant orders. Even though most times the restaurant locations are 10 to 15 minutes away. They make multiple pick ups and deliveries with our food before they deliver ours. Of course we got tired of eating cold food, so we canceled our membership and deleted our credit card info. Last, we can't forget to mention how outragiously expensive Uber is with inflated menu prices and numerous mystery fees. I would not recommend Uber eats to anyone!!! Hope this was helpful. Thanks for listening.”

Helpful Report

Posted 6 months ago

“Working for Uber eats was a bad experience for me..they will terminate your account for the littlest mistakes not worth working for”

Helpful Report

Posted 6 months ago

“Working for Uber eats was a bad experience for me..they will terminate your account for the littlest mistakes not worth working for”

Helpful Report

Posted 6 months ago

UberEATS is rated 1.1 based on 10,945 reviews