UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 9,236 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 9,236 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 28th April 2025

1350

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never got what I ordered and got the message from Uber eats. This item is not refundable. Last time I ordered from Uber eats”

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Posted 3 weeks ago

“I ordered food, then forgot I hadn't updated my address since buying my house. I canceled the order, then seen a cancelation fee of $38.75?? I contacted them and they refused to refund the fee. And you have to live chat thru the app because they no longer accept calls?? They lost my business, Scam”

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Posted 3 weeks ago

“I’ve tried too many times to get an order right or on-time. Today the order was extended by another 40 minutes. The restaurant had it ready but, the driver kept receiving other pick-ups! In about 5 other instances, the order didn’t include items I requested and paid for. Uber Eats wouldn’t do anything to fix this situation. I was charged for items I never received, Never again! They’re a terrible company and they don’t care about their customers.”

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Posted 3 weeks ago

“I ordered from Uber eats and they brought the wrong food. Nothing that I would eat so I had no lunch. I tried to call the driver twice with no luck and I sent 2 messages to Uber eats, only to be told I did not qualify for a refund. So, I did not get my food, and I did not get my money back. Will not be using Uber eats again and would advise anyone thinking of using them not too.”

UberEATS 1 star review on 9th April 2025

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Posted 3 weeks ago

“Food was very cold. Either the delivery person takes over an hour or your food is on the back of a scooter in the middle of winter so it literally out of a freezer. Uber eats is starting to be a let down… better off getting it your self or getting it delivered directly from restaurant”

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Posted 3 weeks ago

“Literally everything. My food order was completely wrong and contained many of my allergens. I could have gotten severely ill and all they did was say thank you for your feedback. They left me with no credit or refund and no edible food. I’ve been on a chat with customer service for 2.5 hours at this point and the messages are automated and not accomplishing anything. No attempt at remedying an awful situation. Worst customer service I have ever experienced. If they had negative stars I’d give them a -10.”

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Posted 3 weeks ago

“Do not order from this company ever again. They are crooked and never have a direct line when things go wrong”

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Posted 3 weeks ago

“Today I ordered pizza thinking I was going to spend $17.00 plus tax. I purposely did not add any extra toppings, but still I was charged $35.00! There is no way to find which Pizza Hut it came from. There was No sticker seal over the lid. It didn't look like it had been touched though, but that is not good. And to make matters even worse the delivery guy placed the pizza on the floor in front of the door!”

UberEATS 2 star review on 8th April 2025

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Posted 3 weeks ago

“HORRIBLE I GOT SCAMMER FOR CODES AND I SPENT MONEY ON THEM”

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Posted 3 weeks ago

“I spent $40 on gold wings that took longer came with barely any sauce on them and when I contacted uber eats they said they could not refund or replace the order! Extremely unprofessional and disappointing! I will be canceling my subscription with uber eats”

UberEATS 1 star review on 8th April 2025

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Posted 3 weeks ago

“I wasted my time”

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Posted 3 weeks ago

“Bonjour, Je vous ai fourni une preuve photo démontrant clairement que la commande n’a pas été livrée à ma porte. Malgré cela, vous refusez d’agir. Je demande une révision immédiate de ma réclamation. Sinon, je vais devoir porter plainte officiellement auprès de l’OPC (Office de la protection du consommateur) et partager l'expérience sur les plateformes publiques. J’attends une réponse sérieuse.”

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Posted 3 weeks ago

“Always takes too long, orders are never right or fresh and uber eats will never make it right. They only care about the money. Do not recommend wasting your time or money.”

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Posted 3 weeks ago

“HORRIBLE. You are better off sticking to door dash”

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Posted 3 weeks ago

“I paid extra to get my order fast. Within 15-20 mins from a restaurant 10 mins away. They sent a person on a bicycle to pick it up. Tried to cancel because it said it was going to be 1 hour for delivery. They charged me anyway and wouldn't deduct what I paid for master delivery. It's a joke.”

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Posted 3 weeks ago

“I have received half of the groceries I have paid for, and customer support refuses to deal with the issue. Without explanation, they have declined a refund. I will never use this service again!”

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Posted 3 weeks ago

“One should not sign in for delivery as fares are extremely low and their is review system operational now. You may drive for 38-40 kms to drop the items and return blank for merely 20 bucks. Your operational cost is hardly recovered. Uber does provide you opportunity to listen and address. Think twice before signing in and working for Uber.”

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Posted 3 weeks ago

“Horrible service”

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Posted 3 weeks ago

“Customer service is horrible. She gaslit me the whole time. My order went to the wrong address and I have been ordering to my current address for the last 3 months when I told her this she said the problem is on my end and I need to make sure I lut the correct address which I know I did and explained to her and she still gaslit me. No offer for refund or even credit offered for obviously a glitch in their system. Boycotting uber eats now. Bye”

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Posted 4 weeks ago

“OK last night I ordered a broccoli chicken Alfredo one of their caramel ice cream desserts and a watermelon tea from Applebee’s near my area using the Uber eats system. The total cost was nearly $30. The chicken Alfredo broccoli thing alone was $22. The driver came and basically told me That the restaurant was busy as an excuse for handing me the wrong drink and nothing else when I reported it to Uber eats to Uber. All they gave me back was 950. Trust me it will be the last time I use this system because I do not appreciate theft”

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Posted 4 weeks ago

UberEATS is rated 1.1 based on 9,236 reviews