UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 9,495 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 9,495 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 18th June 2025

Anonymous

1405

Anonymous

Anonymous // 01/01/2019

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“Several occasions items have not been delivered with no refund, just a genuinely diabolical company taking advantage of those that do not have access to shopping themselves (Disabled mainly) avoid at all costs - for your sanity's sake.”

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Posted 1 month ago

“Ordered through UberEats, waited 40 minutes, never delivered. Received a refund but not the point of using the service. Will not use again.”

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Posted 1 month ago

“My wife and I just ordered entrees from a Mexican restaurant and they only delivered a greasy bag of chips and one very small cup of watery salsa. To their credit, they refunded our money, but we can now only use that money towards another attempt at this dreadful service. We're going to attempt to put this money towards a Burger King order, and I expect nothing more than a bag of napkins and possibly a half rotten tomato slice. Never again.”

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Posted 1 month ago

“THE WORST CUSTOMER SERVICE!!!!!!!!!!”

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Posted 1 month ago

“If you cancel an order cuz its late they still charge you? That is absolutely the worst customer service. I deleted the app”

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Posted 1 month ago

“They said they delivered it but we never received it. They said that they won’t give me a refund. Never again will I ever order from uber eats.”

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Posted 1 month ago

“My wife ordered jersey Mikes today for lunch. The order was short a sandwich. Called Jersey Mikes and they said we had to deal with uber eats. There only solution was a refund. So one person doesn’t get to eat lunch. We will never use this app again!”

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Posted 1 month ago

“This is the worst experience I’ve had. I placed an order and the entree I wanted ended up being unavailable. I had 10 minutes to decide if I wanted to cancel it or add a different item. There was still 6 minutes left, I didn’t want anything else from The restaurant so I went back hoping for my option to cancel was still there and it wasn’t. It was gone. I do not believe it is fair when I still had 6 minutes to decide. The only thing left was a brownie and sprite but I still got charged a cancellation fee of 8.10$. I called support, they said they couldn’t give me a refund and hopes that I understand. I politely said I don’t and would like to Speak with someone else. He said that a supervisor would tell me the same thing and I said that was fine I still would like to speak with them. I was not rude, I was not cursing. He told me that my issue was resolved and that he will have to hang up on me and he sure did. Not sure where this guy is from. But his name is Walter. No help what’s so ever. Worst customer service ever.”

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Posted 1 month ago

“Never been dissapointed!”

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Posted 1 month ago

“Food Poisoning – No Action Taken by Uber Eats I got food poisoning from an order placed through Uber Eats. I reported it and asked for an investigation, but all I received was a request to rate the restaurant. No refund, no follow-up, and the case was closed without any action. Extremely disappointed with the lack of accountability and customer care.”

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Posted 1 month ago

“There should be a zero star rating option. Took two payments off my account a month ago when I placed an order. Up until now they still won't provide me with proof stating if it's an authorization hold. Still waiting for my money. Very disappointed as they don't have a customer service line and they still haven't gotten back to me on the uber eats app. Disgusted by this service. Highly DO NOT recommend!”

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Posted 1 month ago

“NO REFUND. NO FOOD. $50 down the drain. I was sick all week and it’s so late at night the kids and I were hungry. Ordered too far out of town. Tried to cancel. Restaurant never made the food. Customer service REFUSED TO REFUND ME THE MONEY.”

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Posted 1 month ago

“Very bad customer service! I placed an order on expensive item and did not get what I ordered and they offered me $2 back. DoorDash is way better and apparently cares if they have satisfied customers.”

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Posted 1 month ago

“Their app is messed up and you can’t change the address once you submit an order. I needed to change the address before food left the restaurant and the driver wouldn’t pick, response to text and the chat wouldn’t contact the driver, I’m out $43 dollars and will never use them again!.”

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Posted 1 month ago

“Absolutely the worst service of any online ordering app I've used. We had food that was inedible and even food missing from the order and they told me we were not eligible for any type of refund or compensation. No level of customer service whatsoever nor empathy. Deleted my accounts and will never, ever, ever use them again!”

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Posted 1 month ago

“I had a 50 dollar order from Outback that wasn’t delivered. The picture that the driver took clearly was not my address. Plain as day the address on the house was in the picture. They refused to give me my money back. Not the first time this has happened.”

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Posted 1 month ago

“He delivered the wrong order and there was no way to contact him. It was for mother day, from my daughter, No way to contact driver. That makes no sense so what do, you do, just lose the money on food you purchased. That not right. Won’t be using Ubereats .”

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Posted 1 month ago

“Very bad customer service. They are not bothered about the customers getting the food or for orders. I was waiting for an hour the app was showing driver is on the way and will arrive at the expected time. The driver cancels right after an hour of the time… the customer care have no accountability when asked why can’t you give another driver or give a priority service for the replacement order… response is pathetic..”

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Posted 1 month ago

“Food delivered to the wrong address. UBER called while I was in the shower. I called back and it's an automatic disconnect. The driver blocked my phone number. Googled for customer service, no phone number. Had to cook dinner ar 9 PM! Now I have to dispute with my credit card. Grub Hub from now on!!!!”

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Posted 1 month ago

“I ordered 4 items from UberEats. Only 3 were delivered. I filed a complaint and they said to upload 1 photo and what was missing. I uploaded a photo of the receipt and that an item was missing. An agent reached out and said they needed an image of the meal as well and instructed me how to upload it. I told them the first way didn't work so I was trying the second way. Before I could upload the photo they messaged back and said that my order wasn't eligible for refund. Now I'm out $10. Screw this company.”

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Posted 1 month ago

UberEATS is rated 1.1 based on 9,495 reviews