UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,945 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 10,945 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 25%
Accurate And Undamaged Orders	Greater than 51%
Customer Service
Communication Channels	Live Chat, Telephone
Queries Resolved In	Under An Hour
Returns & Refunds
Refunds Process	Difficult

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UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve had several frustrating experiences, but this one was the worst. I placed an order after seeing a 10-minute delivery estimate, went through checkout, paid, and tipped—only to immediately see the delivery time jump to 50 minutes. I cancelled within a minute of ordering, yet I was still charged the full amount. Very disappointing experience and not what I expect from a delivery service. I will know close my UBER ACCOUNT completely even for rides - spend a lot of money on those for conoay airport drives - LYFT, my new preference.”

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Posted 6 months ago

“I had a meal that came from Chili’s and by the time it arrived it was cold and the chicken had tendons or muscle in it & it was very tough to eat. So I wasn’t able to eat my food and texted an agent who informed me they were going to credit $25 dollars out of $48.03 dollars spent. I called back to find out what happened to credit because I wanted a decent order at this point and the guy was acting like he didn’t understand why they gave me a credit in the 1st place. This was unprofessional and unacceptable. UBER you have lost my business not only as a customer but as a driver too.”

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Posted 6 months ago

“Do not use them if order is canceled they will not isosue refundp”

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Posted 6 months ago

“I have tried to like Uber eats but the truth is most of the meals delivered to me from them were inedible and very expensive. I could've had a weeks worth of groceries for what I paid for one Uber eats meal. I gave up nothing could entice me to buy the stale food, cooked in old grease.All the nice photos they have of the foods isn't what shows up. I throw out my garbage and I refuse to pay for some one else's garbage. They have no shame. Cook your own and/or keep tv dinners and deli meats on hand for a quick safe meal. Urber eats won't change until we stop enabling them to get away with delivering low quality food”

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Posted 6 months ago

“The driver left my food at someone else's house. I tried to contact Uber to let them know that I had not recieved my food but they said it was to late. The driver had just delivered my food to someone, since I got the notification. It was not too late. I also tried to get ahold of the driver since it was the drivers fault. I could not do that either. I tried to contact their Customer Service by phone and website, but they hung up on me before I could even speak. Uber Eats is the WORST company I have had the displeasure of working with!”

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Posted 6 months ago

“wrong item delivered. then he refunded one item without asking due to which i lost my promo and paid $20 extra on this order. chat support did not help and transferred my chat to somewhere else without asking where I have to wait 6 to 12 hour to get response”

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Posted 6 months ago

“I will never order from Uber Eats again I bought fish from Fortino‘s which on the package says $30.39 an Uber charged me $63 when I tried to talk to customer support about it. They told me that everything was right and they weren’t gonna refund me anything I understand there’s an up charge for using Uber Eats but over double to buy fish. I will never use Uber Eats again not for rides not for food.”

UberEATS 1 star review on 8th April 2026

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Posted 6 months ago

“Servicio de atención al cliente nulo”

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Posted 6 months ago

“DONT ORDER FROM UBER EATS!!!! I sent in an order and it was brought to me. I was missing an item. I contacted Uber Eats through the Instacrt app as that is where I ordered from. I started on Friday after my order was delivered and on Sunday there is still no help for my missing item. They wanted a copy of the receipt because they couldn't see or find it. It took 3 calls before I got an email that would let me send the copy of the receipt. Then they emailed back and said We see you received you order so we can not give you a refund. I did that's want a refund for the order just the missing item. (and yes I called the restaurant and the manager said they have a lot of trouble with Uber Eats deliveries and Uber Eats customer service.”

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Posted 6 months ago

“My order was supposed to be a fun early morning delivery from Dunkin. It was supposed to make our Friday morning easier too. NOT. The driver took 1.5 hours, I tried to cancel but the app wouldn't let me. I had to leave to take the kids to school, and the driver tells me he finally made it to my neighborhood. He marked the food as delivered even though I never saw him or the food. I NEVER RECEIVED my order. But Uber still made me pay for it bc THE DRIVER marked as delivered..even though I spoke with him on the phone. It's a joke and the 3rd time I tried it. It hasn't worked for me. The one time I did get my food it was an hour late and cold and the driver looked very disheveled and gross. Never again. My bank wouldn't refund bc Uber wouldn't let me dispute it further. This company is worthless.”

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Posted 6 months ago

“Was in contact with the driver via message tried to call several times they never picked up I seen the individual was using Google translate tried to inform urber eats representative but I was told I had 8 minutes to resolve the problem couldn't receive a refund I'll never use the eats side of urber again be aware”

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Posted 6 months ago

“U suck. Placed order for the wrong location immediately called the location they had no problem canceling it called Uber eats they said there would be a cancellation fee I said okay what's the fee full price. Fu. Got rid of the app and them”

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Posted 6 months ago

“I am frustration over poor reliability and lack of accountability from Uber customer support when orders was cancelled right away due to incorrect delivery. I was charged $35 for cancellation and they said that the merchant was the one that charged to contact the merchant. After contacting the merchant came to the conclusion that they never charged anything it was Uber. Contact Uber customer support again they it was all BS he was telling me. Their response: I suggest next time if there are issues with your order, please reach us immediately instead of canceling your order. We can't process a cancellation with no charge, most especially once the order has been accepted, though support may be able to assist you further, so we can find a workaround. Sat, Apr 04 at 5:24 PM I hope I could do something but as of now, I can't provide any sort of compensation for this order but don't worry, if you face any kind of issue in the future, please reach out to us immediately and we'll help you with the best possible resolution. Sat, Apr 04 at 5:25 PM Message... I understand your concern about the cancellation charge, and I'm here to ensure your feedback is noted. Please know we aim to handle these situations fairly and appreciate your understanding. Uber Eats I understand your frustration over this matter, however, we have already provided you with accurate information about this order. As there are no further actions that can be taken here, we won't be able to respond to further messages on this issue. I would like to close this conversation now.”

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Posted 6 months ago

“I had a very disappointing experience with Uber. I was charged $25 for an order that was never delivered. I reported the issue, but since more than 48 hours had passed, customer support refused to issue a refund. This policy is unreasonable—customers should not be charged for services they did not receive. There was no accountability, no proper investigation, and no attempt to resolve the situation fairly. I would not recommend using Uber Eats if this is how they handle failed deliveries”

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Posted 6 months ago

“I got charged and also got zero food. Delivered to a house a block away.”

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Posted 6 months ago

“Aviod the promotions are cone. Poor customer service as they are aviod to get in touch with me. Stupid response in emails.”

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Posted 6 months ago

“Please do not order from uber eats I have just placed an order for over 120 dollars and the place is like 12 minutes from my house the driver picked up the order 57 minutes ago and I am still waiting and the delivery time keeps going up I call the customer service and the guy tells me that all I can do is wait now am getting a brick of ice instead of fresh food and there is nothing I can do about it Empanada monumental your food is great but uber is not helping your business I think you need to part ways and to all these people out there please let make our voice heard let's stop ordering on uber eats or uber drive let make a campaign together uber out we are the voice we can make them go out of business”

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Posted 6 months ago

“Really disappointed by Uber,used to order here like really often and now im waiting for more than 2 hours,the driver was by my door we met and guess what? He didn’t pickup my order from the restaurant,it was supposed to come later but it never did and tried to call Uber messaged them tried them all but nothing,so i paid for an order and never received it and it shows delivered at my order,and also spoked to the restaurant the confirmed he never took the driver never took our order”

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Posted 6 months ago

“Terrible not worth using my car and time for almost nothing left to put food on my table.”

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Posted 6 months ago

“The very worst company to deal with, completely dishonest and impossible to get any sense out of. Screenshot every part of your transaction because these rogue operators will change prices and fees and add delivery charges and remove promo offers after payment accepted. They are even so corrupt as to date receipts in the early hours of the next day so promos don't apply. Every complaint is dealt with the sickening passive aggressive opening statement of "thanks for reaching out to us ". They are hateful scum”

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Posted 6 months ago

UberEATS is rated 1.1 based on 10,945 reviews