UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,412 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 10,412 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

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“Do not Use Uber! Uber eats charged me $44 for an order never completed, and driver never picked up. Tried to call the restaurant, found out the restaurant has no contact information, but an email address. Tried to call help on line, no real person to talk to, app gives no option but appeared to be issue resolved. Tried to Call driver, never picked up calls, left text messages no response. Uber said I can call the restaurant, when I asked them why allowing a store has no phone number to be on their app, I have no answer from the company. I am calling my bank to report this fishy transaction.”

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Posted 1 month ago

“Didn't deliver 2/3rds of my order. Customer service told me "No refunds, no re-delivery."”

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Posted 1 month ago

“I can’t can’t cash out my Uber Eats money — it’s been days, and customer support hasn’t helped. This is unfair to drivers who depend on their earnings. Uber needs to fix this issue and make payouts reliable”

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Posted 1 month ago

“Absolutely unacceptable experience. I waited for nearly an hour for my food, and just when the driver was one minute away, he randomly cancelled the order with no explanation. That’s pure disrespect for the customer’s time and trust. If this is how the service treats its customers, I’ll seriously think twice before ordering again.”

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Posted 1 month ago

“Uber Eats double charged me 8 times for every order. They took funds from my Venmo and bank account. When I called to get a refund they charged me $490 which the agent claimed was a test charge. He stated that it would be removed in 5 minutes and all charges would be refunded to my account. I never got the 8 refunds and the $490 test charge caused my bank account to overdraw. I had to cancel my bank card and wait 10 days for a new one before I can use my account again. Also, wait 3 days before they could stop payment on the $490 so called test charge. I will NEVER EVER order from Uber again. I’ll stick to Door Dash who doesn’t cheat people, or leave their food outside the building on the ground so anyone can take it.”

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Posted 1 month ago

“Although their policy apparently is restaurant must cxl order, I had food allergy I disclosed in notes and restaurants who can’t accommodate usually electronically cxl. Taco and Ramen called me to cxl bc they couldn’t accommodate my allergy and they were having trouble canceling. And I even prompted driver before he picked up. After and hour and being dropped all 3x uber would not reverse fees! And restaurant called in too, and also wrongfully told me they don’t why paid either way. I give over $1k to uber a month in business and they could not extend anything - all electronic trails are accessible to prove and all 3 customer service agents were curt.”

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Posted 1 month ago

“I have ordered so many times from Uber Eats. If the food was a 5 in reviews- I’d say my food is always a 1-2 at most. Delivery is always good - it’s the food quality that is terrible… as if there’s a star saying “don’t care about this order “ and I never can get help from Uber when I ask for help”

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Posted 1 month ago

“Waitng approximately 3 after 3 drivers went to the establishment to pickup my order. They canceled. I only got script answers. When you are a service industry worker and this is what you rely on it sucks. Especially when you order before you leave work hoping to have your food shortly after arriving home”

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Posted 1 month ago

“Avoid them at all costs. 9 times out of 10 I have missing items. There was a time my food was delivered somewhere else that was not my residence due to the uber driver not being the person on the profile. The last straws for me was one driver picking up 2 orders of mine and handing me only one. I asked about the second order and he told me to call Uber. When I tried resolving the issue by requesting a refund, they disabled my account because I “violated” the Terms of Use. It isn’t much but I have $35 of Uber cash that I can’t use because my account is not able to be used and they won’t tell me what terms I violated by requesting a refund for the order I never received.”

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Posted 1 month ago

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Posted 1 month ago

“First time Uber Eats ordered, if I could give negative stars I would. It's always great after a long week of work to splurge on a meal so we don't have to cook. Imagine my surprise when the driver STOLE our meal. I figured something was wrong as the fourth, yes fourth, driver tried to pick up our order. Then Uber Eats cancelled the order. No notice, no apologies, no explanation. I called Carrabba's to ask and learned that the order was picked up on time by the first driver. It took until the 4th calling Uber for them to realize the food was stolen. No contact at all. How nice it was to have to hit a drive thru at 10 pm....thanks Uber Eats! You such. Don't waste your time using them. It's a joke.”

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Posted 1 month ago

“Really bad experience. The am a 70 year old disabled woman. I accidentally put the wrong order in for a Chinese delivery. I cancelled right away with the restaurant, the driver,Instacart. I was directed to Uber Eats and no real customer service or phone number. I was charged the full amount of the dinner, as well as 18$ for cancellation.”

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Posted 1 month ago

“Always gets our orders wrong, and food cold! They pick-up 3-4 orders at a time and that's why the food is cold AND they mix up the orders. I will stick to Mr Delivery, and never use Uber Eats again. Absolutely disappointing!!”

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Posted 1 month ago

“Uber eats took my money canceled my order because my driver sent me a message in a different language I wasn't able to understand it he never came to door never rang my ring camera just canceled my order kept my money this company are thefts”

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Posted 1 month ago

“Driver picked the order rather quickly. Then went and sat outside my building for 35 minutes with the order. Received cold and soggy. Uber refused help and well the delivery driver looked a little strung out. I ask for a refund, there was no way I was eating that food. They refused the refund, I trashed the food and paid for it”

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Posted 1 month ago

“What a horrible company with too many crappy employees. I have spent good money here but that means nothing to this "business". I've seen their reviews and most of them seems one star. People are getting sick of the hellacious service. People don't like to spend their hard earned money then be ignored. Time for this giant to fall. Or they really need to clean up their act. This "service" is a joke!”

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Posted 1 month ago

“Sick of fake waiting times for food from you blokes. Say 10 min wait on app and ends up at least an hour. Ludicrous for the amount it costs for delivery. Fix you game you pricks”

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Posted 1 month ago

“I do not appreciate the fact that I cannot speak to a live person for customer service. My order was incorrect, The live chat never even came on there was a message telling me that the issue was already resolved, and I have not received any results so how was it resolved. If I'm spending money with this company I should be able to speak to a person.”

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Posted 1 month ago

“I live in a condo building. The driver had the nerve to place my dinner on a bench in front of my building. I did not receive any notifications that he was on his way nor did I receive any calls from him stating he couldn't get into my building. When I went down to pick up the dinner, it was stolen”

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Posted 1 month ago

“I’ll be deleting this app for good. There is no accountability. If the driver ruins your food, they blame it on the restaurant. You don’t get a refund AND the driver still gets tipped? The whole app is trash. You don’t f*ck with peoples FOOD!!!!!”

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Posted 1 month ago

UberEATS is rated 1.1 based on 10,412 reviews