UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 9,498 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 9,498 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 18th June 2025

Anonymous

1405

Anonymous

Anonymous // 01/01/2019

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“Very bad customer service. They are not bothered about the customers getting the food or for orders. I was waiting for an hour the app was showing driver is on the way and will arrive at the expected time. The driver cancels right after an hour of the time… the customer care have no accountability when asked why can’t you give another driver or give a priority service for the replacement order… response is pathetic..”

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Posted 1 month ago

“Food delivered to the wrong address. UBER called while I was in the shower. I called back and it's an automatic disconnect. The driver blocked my phone number. Googled for customer service, no phone number. Had to cook dinner ar 9 PM! Now I have to dispute with my credit card. Grub Hub from now on!!!!”

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Posted 1 month ago

“I ordered 4 items from UberEats. Only 3 were delivered. I filed a complaint and they said to upload 1 photo and what was missing. I uploaded a photo of the receipt and that an item was missing. An agent reached out and said they needed an image of the meal as well and instructed me how to upload it. I told them the first way didn't work so I was trying the second way. Before I could upload the photo they messaged back and said that my order wasn't eligible for refund. Now I'm out $10. Screw this company.”

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Posted 1 month ago

“It’s getting hard to get refunds with even with proof that restaurants has either missing and item or messed up your orders. Couriers has improved”

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Posted 1 month ago

“UberEats used to be a good delivery service now they suck. They have anyone delivering your food and a few times I have waited for my order but for the driver to give it to another apartment or another building. Horrible service! They’ll give you your money back in 10 days if you want it back on your card but right away if you keep in their pockets with Ubercash. However, there’s no satisfaction for time wasted such as a free meal or delivering the food you were trying to pay for. Horrible service, I find the experiences to be limited to NYC! No problems out of state.”

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Posted 1 month ago

“I ordered fried chicken, fries, biscuits and two drinks from Popeyes at 31-74 Steinway St., Astoria, NY 11103. Driver did not deliver my fries. How do you explain to crying kids you have to eat the chicken alone. This company gave me no option to get my fries. They gave me an Uber balance credit not a partial refund. Unstillating the app since they cannot get their act together.”

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Posted 1 month ago

“Since I am single, it is cheaper to order in than to cook. So I order UberEats almost every day and have spent over $20k in 4 to 5 years. Yet, now they are doing some ridiculous thing were you cannot reach a customer service person by the phone. So if you have an issue with an order, there is nothing you can do. In addition, today I ordered and received the wrong items. I called the restaurant and they offered me a refund but said I had to contact Uber Eats. Uber Eats then falsely claimed that the mistake did not warrant a refund!! Why is UberEats now overriding offered refunds??”

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Posted 1 month ago

“No customers service, time keeps extending and extending, horrible service.”

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Posted 1 month ago

“Liars, scammers, don't order from here, uninatall the app;”

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Posted 1 month ago

“I have been trying to contact Uber eats and I can’t get a response. I was charged for a cancellation of an order. I didn’t cancel the order the restaurant. This company sucks. Their customer. Service sucks now I have to dispute it with my bank. Get a new card. I will never use Uber eats again.”

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Posted 1 month ago

“They broke the Consumer Rights Act 2015 and the Consumer Protection from Unfair Trading Regulations by providing me with a meal that was not only inedible but partly missing. They could not care less about providing missing meals or inedible food, or spilled meals. They refuse to reimburse in any way because they don't care. Seriously stay away from this company!”

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Posted 1 month ago

“Horrible. Just absolutely not worth the headaches. I had spoiled food and food missing at times and got no refund”

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Posted 1 month ago

“Absolutely the worst delivery service in the business. Avoid them if you can.”

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Posted 1 month ago

“Deals are inacurate, paid more than what was indicated on the receipt. Having put with up unproffesionalism between the food chain and delivery all for it to be left unresolved, overall unsatified.”

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Posted 1 month ago

“I'm not using this company anymore, they take forever to deliver your food, I had to wait an hour and half for my food to come, I cancel the order when I was trying to get help the whole time when they finally found a driver an hour later they sent that driver around to go pickup other people's food saying it's going to be another half and hour for the driver to get to me. They still charged me most of the money and I talked to a supervisor and he still didn't want to do anything. Talking about the value my service but don't do anything and rob you for your money.”

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Posted 1 month ago

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Posted 1 month ago

“Our Uber eats driver Patricia stole our order after informing us that it was delivered. Safe to say I will not be using Ubereats again. Refunded me only the tip. I cannot get any information from anyone on the help team.”

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Posted 1 month ago

“It too 57 minutes from when Uber told us the driver was 'on his way' to our doorstep. We live 900m away from the restaurant.”

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Posted 1 month ago

“They charged my parents 9.99 today without anything being ordered. Horrible service.”

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Posted 1 month ago

“Their app sent my delivery to the wrong address. I've made numerous attempts to contact the driver. He didn't speak English. Their customer support was non existent. Kept sending g me automated messages "thank you for your order". Mo live support available. And they charged me for "returned items". Horrible service, ugly app.”

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Posted 1 month ago

UberEATS is rated 1.1 based on 9,498 reviews