UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,561 Reviews

1 %

of reviewers recommend UberEATS

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1.1

Based on 10,561 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

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“Uber eats drivers are pathetic with no manners. Please give them some training. They don't know how to even behave.”

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Posted 2 months ago

“Terrible service. so difficult to get a human to talk to and then they ignore the issue and send a generic reply.”

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Posted 2 months ago

“Driver delivered 3 of 7 items. Showed receipt he said he would go back to store and bring. Needless to say he didn't. I called and found out I had only an hour to resend the tip. I will never use service again! Driver was Amed.”

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Posted 2 months ago

“My order never made it to me and they are saying it did and because of this I get no refund, $170.00, it was delivered but not to me. First and last time I use this garbage of a service! Hope that driver enjoyed my food. The app is not user friendly, you can’t track the trip or get updates like on the taxi service. If you reading these please don’t let this people ruin your peace just use DoorDash or any other service because they care for you!!!”

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Posted 2 months ago

“This was my first time using Uber Eats. I ordered two burgers, two fries and a soft drink. The restaurant is literally 5 minutes from my house. I waited over an hour, and then I received a message from Uber Eats that my order had been cancelled - no reason for the cancelled order. Unfortunately I have a gift card, so I have to use them a few more times, after I use all the funds on the gift card I will no longer use Uber Eats.”

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Posted 2 months ago

“uber eats drivers stole my order And vanished offline And I have evidence that it was deliberate The order was confirmed by the driver at the restaurant the driver took the order and was on her way but then stopped on a bridge coming down to Hertz car rental and went off the bridge going to towards 84th Street in the middle of the intersection and sat right there through out the minutes that past Me and a manager from Hertz car rental driver in a car rental went to the location to see if this driver was there but their car was nowhere to be found! I would ask for a refund and for this driver To be banned from uber eats etc and to never do this to other customers again! I contacted the store where the food was being prepared and and the women who answered confirmed that is was she who made the order and also confirmed that I uber eats driver who stole the food walked in and confirmed the order before picking it up and driving away . I pray to see justice here.”

UberEATS 1 star review on 23rd November 2025

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Posted 2 months ago

“Customer service with Uber Eats is the worst I've ever encountered. Barely speak fluent english, do empathy or understanding of issues, and don't take ownership of any issues. Paid $3.99 for priority delivery. Driver went 3 miles in the opposite direction of my home - presumably to deliver another order - and my food arrived 30 minutes past the initial estimate. Tipping $8 additionally for nothing. The app didn't allow for some reason the tip adjustment within the hour window as promised and customer support refused to do anything about the issue. I'll be disputing the entire charge with my credit card as well as cancelling my uber account entirely. Pathetic excuse for customer service!!”

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Posted 2 months ago

“Uber Eats charged me for my order then I receive an extra $10.00 charge after my order was delivered.. Of course you cannot contact Uber Eats directly and the number given does not work. I will never use this service ever again, period!!”

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Posted 2 months ago

“The driver messaged, said the merchant was out of what I ordered, so I asked them to cancel it. I was charged $65! 65 bucks to cancel!! Why? Because they said the merchant had begun the order. Ummm, hello….how could they have if the merchant was out?! This service is a joke! And ripoff!! I will NEVER use them again!”

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Posted 2 months ago

“BEWARE OF UBER EATS PROMO SCAM For a week I received a 50% off groceries promo on Uber. (See attached). I tried several times to use the promo without success. I was told TWICE by Uber to purchase my items at full price then contaxt Uber afterwards. I refused to do so and between doing research and more back and forth with Uber i was told the promotion was invalid. So they advertise 50% off, then it doesn't work, then they tell people purchase at full price then they ask you to contact them after the purchase and then tell the customer the promo they advertised was INVALID I am disabled and on a fixed incone, this was a disgusting attempt to steal money”

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Posted 2 months ago

“Uber eat is wrong and crooked said they were making my food and I canceled my order charged me for the full amount never delivered my food what a crock of s***”

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Posted 2 months ago

“I am writing this review the next day to remove the emotions of the moment. My pizza was delivered 30 minutes late and was stone cold. The driver walked away from me as I was talking to him. When I called, the local Giordanos manager was very professional, apologetic, and refunded my money. He also explained that they use Uber Eats as their delivery service. They have a history of problems with Uber Eats and their drivers. Uber Eats stacks deliveries from multiple restaurants. This creates multiple pickups, and multiple delivery stops without Giordano’s knowledge. This makes the Giordano’s delivery app useless as their estimated delivery time does not consider the drivers other, unknown to the pizza restaurant, activities. While Giordanos produces a quality pie and adheres to a positive customer service code, they fail in delivery service by using an inferior company, UberEats, as a subcontractor. I can not recommend that anyone order delivery from Giordano’s. You also might be cautious with other restaurants who use Uber Eats for the same reason.”

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Posted 2 months ago

“Way to expensive with all of the hidden fees. Not worth it at all.”

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Posted 2 months ago

“I delivered an order to a customer who placed an order and left delivery instructions to leave the food at the front desk. The apartment building had a secured entrance. Front desk Personnel were gone home, Buzz the customer's apartment and no answer, throughout the entire process of the delivery, I text the customer and never received a response, while also providing customer with a countdown for my arrival, I called the customer from my personal phone and did not get an answer. Uber system also makes phone calls to the customer when you arrive if the customer selects hand to hand delivery. Which would make sense if you live in a secured apartment building. Now I'll be the first to admit, there are some problems with the system, but there's also problems coming from the customer's side as well. With a hand to hand delivery the system does not give you an option to take a picture. So I left the food outside the door. Customer chose to use the metric system to bully back by giving a negative rating. That is the customer's choice, I don't care, the fault is the customer's own. The customers are paying for the delivery because they don't want to go through the trouble of picking it up. Make no mistake! I paid for the gas, the tires, the oil, and the car note. What you paid doesn't replace any of that. And my time for waiting on your food, Uber does not pay me for. The least you could do, be at the door to get your food. If it's not important to you, what do you expect the drivers to do. Customers fail to turn on their porch lights, give the wrong addresses, don't list the type of drink (Coke Pepsi Sprite), are missing addresses on their homes, have unstable damaged porch steps, must I go on. The driver does not control traffic anymore than you do when you're driving. So before you start throwing stones in Your Glass House, take a look at yourself!”

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Posted 2 months ago

“I placed an order through Uber Eats with a local restaurant here in Oklahoma. I waited past the estimated arrival time. A knock on my apartment door from our building maintenance employee holding my food order and drink which he found outside of building on the ground. Uber driver did not contact me nor did she follow the written delivery instructions that are part of my Uber account file. I reported the incident and requested a refund of the driver tip. Uber Eats response was they did an investigation and driver said that she called me ( no phone record or message) and waited for 10 minutes. Uber claimed driver followed their policy. What company policy allows food to be left on ground with no photo to prove successful delivery? Uber Eats is UNRELIABLE and drivers are unprofessional.”

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Posted 2 months ago

“They didn’t resolve my issue. I needed food for my medicine and they hired a lazy, wicked person who didn’t want to look for the items. Got charged $30 for a few cans of mixed beans, bread and cheese.”

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Posted 2 months ago

“Please Uber eats please send out bi-lingual drivers. When a driver cannot communicate with you it's so frustrating. I'm not in Mexico I'm in America”

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Posted 2 months ago

“When I got my order I saw the receipt was a little over $12 and I gave a $4 tip why was my order over $20. It shouldn't be more then a little more then $16 what happened to my other $4. If you are going to have hidden fees like that then I will never use your business again.”

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Posted 2 months ago

“I would give you zero if the option was available. Everyone should know about your bad practices. This happened more than once. We placed an order and 1 item was not available. Grocery is $180. What did they do? Charged the card again for the whole order without the missing item. Now we won't get a refund for 5 to 7 business days. Basically we paid twice our grocery bills. Their answer? Tough luck. We're taking this to BBB and the media. Contact me if you want to join.”

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Posted 2 months ago

“My first order never showed, the app said to reorder. I did, and ended up now with 2 separate charges for the same order. Customer service after waiting an hour says too bad. It's separate orders so they can't do anything. I will be canceling my Uber eats account. Very disappointed with such lousy customer service”

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Posted 2 months ago

UberEATS is rated 1.1 based on 10,561 reviews