UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,412 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

Questions

Metrics

1.1

Based on 10,412 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how UberEATS made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have had quite a few things go wrong with uber over the span of maybe 6 months or so. After so many issues and their unwillingness to honor their mistakes or the mistakes made by the restaurants that they are in business with, I quit using the service. I had, late deliveries, cold food, wrong items and very poor quality food. It had been awhile and they had a good deal of 40% off on a 30 dollar order. I thought I would give it another chance but once again I was so disappointed. The delivery driver's skin was yellow and he looked sick. They sent chicken teriyaki instead of beef. I don't like chicken and the gyoza was dry and hard. They said sorry but can't offer any solution for the poor quality or service. I will never, ever give them another shot. I also encourage people to use door dash as they are champion at resolving any issue. I sent photos and was trying to access to show the poor quality and the chicken instead of beef but can't find them?”

Helpful Report

Posted 1 month ago

“UBER Eats is fraud !!!!!! stay clear of them my card was illegally charged for a tip i did not authorize, called for a refund and i was told its not possible !! how come a refund is not possible ?? for an illegal deduction ?? uber eats lacks accountabilty bunch of thieves”

Helpful Report

Posted 1 month ago

“This company lacks accountability and blames everything on the merchant and do not properly refund your money back to your account for mistakes. I do not recommend the company bad business. also, they overcharge if you’re honest.”

Helpful Report

Posted 1 month ago

“Customer service is a front and useless They do not resolve issues They have it there so they can look good The customer is the last thing they care about I would not want their driver to handle my food”

Helpful Report

Posted 1 month ago

“Uber eats has the worst customer service I was charged 105.81 for an order the restaurant or uber don’t even know canceled they let the charge go through my bank talked to my bank and was told uber had not sent a cancellation or refund for that order so talked to uber they said they were done on their end deal with my bank so if you cancel or they cancel check your account”

Helpful Report

Posted 1 month ago

“This company is the worst in customer service. I placed a large $200 order and the driver never dropped the order off, nor did they provide a pic with proof of delivery. Several "chats" via app with "customer support" they tell me there is nothing they can do. When I was notified order was delivered, and was not there I contacted support and they connected me with the driver. All the driver could say to me was "No English".....he could not tell me where he left order because he doesn't speak english! I guess that is my fault! I am definate that the driver kept the order for himself as I did see someone stop in front of my house but never got out! So driver had a great dinner and a $25 tip to boot!!! I am contacting my credit card company next.”

Helpful Report

Posted 1 month ago

“I had this issue 4 times out of the last 5 order. The food was delivered after 45 mins of collection from the restaurant. It was cold as a rock. When I contacted the customer service, all they said was we will contact the restaurant and look into it but that’s it. I don’t care if you wanna contact the restaurant. Your delivery driver took 45 mins to deliver my food and you are not doing anything about it. Refund me or even offer a discount on next orders. I have been an uber one member for the past 2 years. Cancelling everything and deleting the apps today. You guys destroyed a really nice working company. I would give 0 stars if I could.”

Helpful Report

Posted 1 month ago

“1) The order took 1 hour 2) The order never arrived at my address. I provided exact location, pinnned my house and even provided a photo of my front door 3) delivery driver proved he did not delivery by providing a photo that was mapped and taken over a mile from my house. 4) This is theft and a refund and further compensation must be provided immediately.”

Helpful Report

Posted 1 month ago

“Specified I had a pea allergy and my dish arrived full of peas. I took a bite that did not contact a pea and my throat swelled so I kept my epi pen handy. I had to throw away the dish. Have been getting apologies from robots for 30 hours when I genuinely intend to press charges and robots won't provide that information. I'm not letting them screw me over again, between them and Uber, and especially not when they literally took my money to poison me.”

Helpful Report

Posted 1 month ago

“First time I’ve ordered theough uber eats.. Opened the pizza box and a large cockaroach ran on our table. Disgusting.”

Helpful Report

Posted 1 month ago

“If I could give 0 stars I would.. waiting an hour and 45 min for our order to “be canceled “ and then told the driver stole it!??? To call and NO customer service at all. Get out of here. Use door dash or anything else”

Helpful Report

Posted 1 month ago

“Customer service goes around in circles. No escalation process for unresolved issues. Customers don't have a voice. Uber is too big and doesn't care anymore.”

Helpful Report

Posted 1 month ago

“I am done with uber eats. Now its not only buying my orders from store far away from my home but they are always inaccurate and often is impossible to get the food refunded or delivered. NO more. I am committed to other provider. Done”

Helpful Report

Posted 1 month ago

“Ok so I’m warning everyone do not use Uber Eats!! They take you money and tips but they send a damn robot to a large hospital in midtown and I still didn’t receive my food. Uber Eats is a rip off and and conniving will take your money and not reimburse you right away. I warned you all don’t use Uber eats ever.”

Helpful Report

Posted 1 month ago

“They legally robbed me last night, I ordered a buy one get one free pizza from popa johns that was about 11 bucks and I was charged 58 bucks uber eats you suck, LEGALLY!!!”

Helpful Report

Posted 1 month ago

“Just got off work. Ordered some food. And this is the first time ever it doesn't arrive at all. And they said they did. They didn't take a pic when saying it arrived. I went out there immediately and door cam didnt catch anything to no food. Called support right away and said unfortunately we cant reimburse you. So screwed out of $20 and no food.”

Helpful Report

Posted 1 month ago

“I live in the far north of the city and usually when Im searching for food, the local restaurants come up first. However when I ordred my food, the location was in the south of the city so I cancelled it immediately. The next morning I received a message from uber eats saying there will be no refund as the merchant already began to prepare the food. I spoke with Uber eats and they said there would be no refund. The reason why i cancelled it right away was there was no way a driver would of picked it up and drive 45 minutes. I cancelled my uber eats account as there customer service is horrible and wont do business with them again.”

Helpful Report

Posted 1 month ago

“This is my 3rd and last time canceling and Uber Eats order in just the past few weeks. They take hours longer for delivery than what it is supposed to. If I want something in 2-3 hours I’d go myself! The point is to get quick service. I’ll never use Uber Eats again. Terrible service.”

Helpful Report

Posted 1 month ago

“If you have this app deleted it. Doordash is a better option. The app used panda express as my home address. Instead of a refund, I got an apology.Horrible customer service.”

Helpful Report

Posted 1 month ago

“The driver we had, Chrisas(I dunno, justan evil Marvelvillain, was rude to my husband and threatened to drop off our delivery and a random spot and just to take the tip, she had another thing coming..DO NOT GIVE HER A TIP!!! She obviously doesn't care about doing her job! I've been in touch with both Firehouse and Uber. Hopefully she doesn't work with either soon!”

Helpful Report

Posted 1 month ago

UberEATS is rated 1.1 based on 10,412 reviews