UberEATS Reviews

Name: UberEATS
Rating: 1.09

1.1 Rating 6,380 Reviews

2 %

of reviewers recommend UberEATS

Company Reviews

Questions

Metrics

1.1

Based on 6,380 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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706

Anonymous

Anonymous // 01/01/2019

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“I had ordered food yesterday and when the driver got here, he only had the drinks he didn’t have my order and when I asked him, where was the rest of my order he stated that that is all the restaurant had gave him and then he stated that he doesn’t speak English, So that’s when I got onto my Google translator and translated the same question in Spanish and he gave me the same answer so once he did that, I showed him my Uber order and he still stated that that was all the restaurant gave him and walked off and got in his car. Once he did that I called customer service line to see if I can get a refund. The customer service representative told me that I would have to speak with a supervisor and that the supervisor would have to contact me on an email. I stated to the representative that that was not acceptable and that I need to speak with a supervisor right now to receive my refund. The representative told me that the call had ended. They have a representative called me now Saturday morning and I have not received a callback from any representative or any Uber supervisor so I got up this morning at 6 AM and looked at my bank statement and noticed that Uber did charge me the full amount amount for the food that I never received once I saw that I had got onto the customer service line and spoke with a representative. The representative stated that I would have to talk to a supervisor and put me on hold to talk to a supervisor once the representative got back on the phone. They told me that there was no supervisor available and that the supervisor would have to call me back at this point I was livid and mad I told the representative this is unacceptable for customer service and that you guys had no problem taking the money back but now I’m getting the runaround about getting my money back on my card and told me that a representative would have to call me back or send an email I have not received any emails or a representative call back. Also I’m noticed on the email that they did send me they were thanking me for using their service and told me that they went ahead and charge the amount on my card to my understanding that would be stealing because I never received my purchase and you went ahead and charge the amount on my card without me even getting my order I have been getting the runaround every since then about getting my refund. I stated that that is not good customer service and I have all I would. All I want is my full refund so that way I can delete the app and never use it again , I’m telling the representative she still stating that I would have to speak to a supervisor and the supervisor never called are going on day three and I have not received a refund or a supervisor calling me for this issue. I am really upset about this and I feel that they do not care about their customers and only get the money that they need to do a little bit more investigation on their drivers and make sure that they are delivering food. Make sure that English is a first language instead of Spanish being a first language there should be no reason that the driver cannot understand the customer and then to have the driver just not care and drive off that was the blunt disrespect to me as the customer not only do I feel like I was disrespected with the driver but now I’m feeling like I’m very disrespected as a customer with Uber eats this is an unfortunate situation and all I want is a full refund so I can delete the app and never use the app again”