UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,804 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 10,804 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

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“Absolutely terrible company. No customer support or care for when orders are missing or incorrect. Do not advise using. Took 2 days for them to acknowledge a request about a missing order to tell me they can’t issue a refund. Absolute dogshit.”

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Posted 2 months ago

“Very late meal due to the driver getting multiple orders to deliver. Food was in the drivers car for over an hour and was inedible due to the amount of time it was left out of refrigeration. Customer service was bad and only compensated $9.19 for an order over $40 that we had to throw away. Worst customer service ever.”

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Posted 2 months ago

“Awful customer service. Ordered food said it would take 45 minutes to be delivered which I thought was long.. A hour and a half later decided to cancel. Would not refund my food. Total scam artist. Never again”

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Posted 2 months ago

“Never on time. Always cold. And never a resolve. Would never recommend.”

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Posted 2 months ago

“As an UberEats driver, I do not like how UberEats treat us. They give us multiple orders, sometimes a hot order and a cold order at the same time from 2 different places. How are we supposed to keep their food at optimal freshness? And our pay is minimal, less than $1 for each km driven. I have to drive from one city to the next for $7 worth, is not even worth it. And I have done almost 50 deliveries now, only 3 people have tipped me, whereas another food delivery company pays me $30 in tips for only 7 deliveries.”

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Posted 2 months ago

“Right after I placed my order the restaurant called to let me know they were out of one item. Rather than substitute something, I said just delete it from my order. Uber Eats denied my request & referred me to the restaurant. The restaurant was also denied. The restaurant offered me a credit on my next visit, because Uber Eats kept my money too. I'm done with Uber Eats, but will continue to patronize the restaurant.”

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Posted 2 months ago

“Uber eats duplicated my order and kept my money. Switching to Door Dash”

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Posted 2 months ago

“might have worst delivery drivers!!! took 2 hrs for food i never got. they cant even drop food off at the right location. demanded a refund and took the delivery driver tip back(not deserving of the tip) through support. will never use uber services again soon as they send my full order refund! its bad when a person who never writes reviews have to write one due to poor handling from folks YALL hire!! DOORDASH IS BETTER”

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Posted 2 months ago

“Horrible experience… will never use Uber eats again and highly recommend other not to use. Worst customer service. Food come to you cold and and 30 minutes later than what priority time states. Deleting Uber eats and never using it again!”

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Posted 2 months ago

“Bro stole our food and the agents didn’t help one bit. Can’t wait to have my money back in 5 days.”

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Posted 2 months ago

“Uber eats was offering buy one get one free with Charlie’s deli in Portland Oregon for 1795. When I check out order comes out to $60. This is the fifth time this has happened. Have contacted attorney and notified news agents”

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Posted 2 months ago

“For a $43 order, both the product quality and customer support were underwhelming. The initial agent closed the chat without resolving the issue, and follow up support declined escalation despite clear concerns. The final resolution did not feel proportionate to the situation.”

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Posted 2 months ago

“Always multiple deliveries before mine gets dropped off. Food is always cold and inedible. Absolute trash service.”

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Posted 2 months ago

“Uber is such a scam. When you pay for expedited direct delivery you still get shafted and won’t get food delivered for hours. They will keep pushing your delivery window back”

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Posted 2 months ago

“Takes way to long I will never use again I would give no stars if I could”

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Posted 2 months ago

“Horrible business to deal with. Customer service is useless. Will never used this service again.”

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Posted 2 months ago

“I will never order. Uber eats again because they have no way of ensuring that their drivers have warmer bags and now they’re allowing drivers to stop at multiple stores. Pick up your food drop off food somewhere else go to another store while they’re still holding your food in the car and then when your food arrive Cold Uber Eats says there’s nothing they can do for you and they have no system to make sure the drivers have thermal bags or warming bags horrible policy you allow drivers to do the extended trips with do not ensure that they have the proper equipment to make sure your food gets there in an edible State and they do not care”

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Posted 2 months ago

“Theives! I was only refunded $20 on a $60 order. My food took over a hr. My lettuce was wilted and turning brown, drinks were melted, given fries instead of onion rings. Complete order was inedible. Threw everything in the trash.”

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Posted 2 months ago

“Worst company ever love to take your money but do absolutely nothing when your order is missing lots of items they do not refund and are so rude deleted app and will never use again best app is JUST EAT. never any problems with them .”

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Posted 2 months ago

“Insane this company and the drivers. They protect the lies of the drivers. DO BETTER. Because we PAY.”

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Posted 2 months ago

UberEATS is rated 1.1 based on 10,804 reviews