UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,412 Reviews

1 %

of reviewers recommend UberEATS

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Metrics

1.1

Based on 10,412 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

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“Today 11/4/25 I ordered through uber eats and didn’t get my food 2xs the first time the driver didn’t spoke any English and delivered my food somewhere else. The second time I reordered my food and the second driver came knocked 2xs when it states to leave food at door. Driver ended up taking my food with her and stated she delivered it. Can’t get in contact with anyone. This seems like a company that is just scamming people out. Allowing criminals and non-English people to work for them. If it was a 0 I would put 0”

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Posted 1 month ago

“My groceries were delivered by Razwan, but several items were missing from my order. I was really disappointed because I expected everything I paid for to arrive. The driver didn’t mention anything about missing items, and I had to check the bags myself to find out. I’ve since reported the issue, but this experience has made me lose confidence in the delivery service. I hope they improve their accuracy and communication in the future. These uber drivers rake items out of the bags. I rang the store Al Halal on 146 woodhead rd Bradford BD7 they gave me the name apologised and said to come pick the missing items up. Uber eats need to look at who they are recruiting and make sure they are trustworthy.”

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Posted 1 month ago

“i wish i could give 0, all the agents will just end the chat with out solving the issues”

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Posted 1 month ago

“I paid almost $50 for my food from Popeyes on Sublett in Kennedale,TX. They sent me old cold chicken, greasy mac & cheese, left my red beans & rice off two of my orders, and Uber eats acts as if it’s my fault for the inconvenience. They credited me $2.00.. I will NEVER ORDER anything through Uber Rats again! This was my 3rd time. Everyone it’s always something with ordering through this servicer!”

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Posted 1 month ago

“Charged me twice for one order now my bank account is in the negative . I didn't find out until my job sent a message saying that my bank rejected the deposit and I went to check and yea so now I have to wait 2-3 weeks for my paycheck in the mail ubereats is so bs I'm done using them”

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Posted 1 month ago

“I placed an order with a promotion, and I saw my receipt, and it said the total was six fifty three or something.And then I would should add my tip. I live in a townhouse and I noticed I my correct address.So I sent the driver a message that I lived in unit e and I kept waiting and waiting.And then I got this message that he was at unit a, well, he did turn up at my door and he spoke not one word of english, not one.And I was having a problem because my receipt said fifteen dollars and something.And yet, I agreed 26 dollars and fifty eight cents.It's a total mess.A total mess. Will never order from uber.Eats again everIt's they're, they're done I mean, it wasn't just one mistake.It was one right after another.On a very simple order from arby's.”

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Posted 1 month ago

“Idiot Uber Eats delivery person riding an e-bike recklessly and illegally in a pedestrian area Carr Street Ipswich 03/11/25 14:03hrs.”

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Posted 1 month ago

“If I could give a review of less than 1 star, I would. I texted the driver twice to confirm my address as the pin system would not acknowledge the correct address. I received a text acknowledging my address correction but the driver delivered to the wrong address. When I contacted the driver to ask about my food, they simply texted back to me the address where the food had been delivered. No apology and no response when I requested they go retrieve the food and deliver to the correct address. Uber eats did provide a partial refund, but kept an $11 dollar service fee as well as the 15% tip that I had foolishly added when I made the order. So, never again. They provide terrible service.”

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Posted 1 month ago

“I am very hesitant to ever complain about a company that I feel is putting forth an effort to serve the public. But Uber eats has tipped me over that edge. I live in New Mexico and we have door dash here. I have never yet had an issue with them after maybe 8 deliveries. HOWEVER, the very first time that I hire Uber Eats for my elderly parents who live in another state, the food is NEVER DELIVERED! It seems that they have an almighty pin system that tells them that when the pin is entered by the person ordering that all is well and there could never be any conceivable reason for a refund. They don’t care that your elderly parents don’t use smart phones and the only pins they use are safety pins. So I watched my phone that day and I see Jason our driver on my parents street in his car and I enter the pin. Then the food never shows up. Did Jason deliver to the wrong address? I doubt that because they know most of their neighbors and they would not be dishonest and accept something that was not intended to be theirs. My guess is that Jason probably received the pin, ate the food, kept the generous tip and just kept on driving. Even worse is that the HELP people at Uber eats are anything but helpful. I received the same canned response, auto populated I’m sure, several times before I phoned them. They would not budge on anything, even though their driver never sent a picture of the delivery and did not hand deliver as I asked on the order. Meanwhile, my parents no longer trust this crazy system and I don’t blame them. My 97-year-old dad waited at the door for the driver for an hour when I gave him the delivery time. He was pretty worked up and upset over something that should’ve been a treat for them. There are several of us children that live out of state and we were planning to do this on a weekly basis. He no longer wants to be a part of it. What a sad story. Uber eats you could’ve made this situation so much better by listening and understanding the frustration that we felt. People make mistakes, but this is totally unacceptable. We have a very large family and you have lost the business of many people. Is this worth the seventy dollars that you refused to refund me?”

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Posted 1 month ago

“No customer service available. Did not receive my order and could not contact anybody about the issue. Do not use this company”

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Posted 1 month ago

“Garbage program they suck and don’t deliver food”

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Posted 1 month ago

“Based on what I'm seeing with other customers experiences with this app, I would personally not use it for any delivery service.”

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Posted 1 month ago

“5x besteld nooit wat gehad 4 keer contant dacht misschien ligt het daar aan. ik betaalt met ideal komt mijn eten nog niet word het geanuleerd dus moest ik nog een keer bestellen kreeg ik het wel maar nu heb ik geen geld en ze zeggen 3-5 werkdagen... dus wil je een hoop stress en geen eten en je geld kwijt voor 5 dagen gebruik deze app dan... oja en support zegt gewoon dat ze niks gaan doen en gooien zonder wat toetevoegen de support tickets dicht ik walg van jullie”

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Posted 1 month ago

“Super disappointed in UberEATS customer support. No easy way to navigate the chat bot, no easy way to speak to a human agent. Agent stated they could not give a full refund despite a delay of over one hour with cold soggy food. When a company no longer cares for their am customers, it’s time to part ways. Was a loyal customer and an Uber One member. Canceled everything.”

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Posted 1 month ago

“I order DoorDash or Uber Eats probably 5-7 times a week. If there’s an issue with an order through Uber Eats it’s never easy to get help with or anything resolved. They use the mindset, ignore it and it’ll go away. Ordered a Chicken Sandwich combo meal tonight and the cold sandwich only had cheese, no bacon or anything else it should’ve came with. The baked potato that I ordered as a side was crunchy and undercooked, only had shredded cheese, no melted cheese or sour cream. I ordered a frosty that was so full of ice that I almost forgot that it was supposed to have flavoring. When I messaged and tried to get in contact with uber eats for my simple order that they charged me $48.69 they offered me a $5 inconvenience fee and said it didn’t meet any refund criteria.”

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Posted 1 month ago

“Insane service fees. Uber One is supposed to have free delivery. If I pick it up it is $50, delivery through Uber Eats $78!! Call for an explanation and they ask you to pay to speak to a live person! Complete rip off!”

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Posted 1 month ago

“I had an extremely unprofessional phone call with a representative named Arvi. I had an issue with my order that he couldn’t resolve. When I asked to speak to someone higher up, he refused to transfer me and continued to argue with me. He even threatened to give me a bad rating. After asking to do a survey on his behalf, he hung up on me. This is completely unacceptable and shows poor judgment on Uber Eats. Someone like him should not be representing the company as a representative. When I called back for help, I was assisted by a kind lady named Mary, who easily solved my issue. I am not pleased with Arvi’s behavior, and I believe something needs to be done.”

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Posted 1 month ago

“The company has horrible customer service. I was charged for food I did not receive after waiting for over 30 min from somewhere. 7 miles away with no response from the driver. Both chat support and call support were rude and basically just said Oh Well.”

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Posted 1 month ago

“Thieving bastards don't deliver your orders and still charge you mongerals”

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Posted 1 month ago

“I ordered McDonald's. Driver picks it up at 12:02 He finally delivery's it at 1 PM Where's Customer Service? Oh wait, THERE Isn't ANY NEVER ORDER FROM UBER EATS!!! BUNCH OF ASS 🕳️S”

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Posted 1 month ago

UberEATS is rated 1.1 based on 10,412 reviews