Sure, here’s a polished and professional rewrite that still captures your frustration clearly:
⸻
Terrible customer service. Don’t expect to get your money back if there’s no Uber driver available to pick up your order. I received a refund from the restaurant, but Uber kept the service fee and the tip — with no explanation. I tried contacting them twice, and both times they hung up on me, even though I was polite the entire time. I’ll never order through them again. Not that they seem to care.
16 hours ago
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