Uber Eats is very difficult to reach, which is frustrating. As a loyal customer, this experience has made me understand why some people may choose not to use your service again. Today, I placed an order and the restaurant forgot to include utensils and napkins. I called the restaurant directly to inform them of the oversight. I was setting up an event at a warehouse that does not have a kitchen and couldn't leave because I was waiting for vendors all day. I had already paid a premium for my order through Uber Eats, and it was outrageous that I couldn’t eat my salmon and rice because I didn’t have a fork. Additionally, I am a diabetic and was beginning to feel unwell. This situation was entirely unnecessary, and the restaurant informed me that only Uber Eats could issue a refund for this mistake.