I placed an order and the location was still set for a different state after I went on a trip. I placed an order and cancelled it within 30 seconds after it was placed when I realized the location was incorrect. UberEATS charged me for the full amount of the order and is refusing to provide me with a refund because they are saying the order was received and the status was "preparing". There is no way they were preparing the food within 30 seconds of receiving the order. The chatbot was useless and the customer service workers were rude and not helpful. These people are essentially stealing from me for food that never even started being prepared. I even offered to pay a cancellation fee, but they just kept telling me there is nothing they can do for me. I am deleting this app and they are never getting another penny from me. Terrible customer service.