When I placed an order, the app failed to show a clear breakdown of the cost before confirming. Within less than a minute of realizing the issue, I tried to cancel the order. Shockingly, the app didn’t warn me that I would be charged the full amount or ask for confirmation before finalizing the cancellation. I was then hit with an $80 charge for an order that I never actually received. My experience with customer service was awful. Instead of addressing my concerns or offering any kind of resolution, the interaction left me feeling dismissed and undervalued as a customer. This lack of transparency and poor handling of customer issues is unacceptable for a company of Uber’s size and reputation. As a result, I’ve deleted the app and plan to share my negative experience with others to warn them about these unfair practices. I hope Uber takes these issues seriously and makes significant improvements to its user experience and customer service in the future. Until then, I will be avoiding their services entirely.