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Anonymous
Ordered pizzas. After an hour of waiting, I texted the delivery person enquiring about my order. He replied that he had picked up the order by mistake. He then told me to cancel my order so it could be reassigned to another delivery person. I did not cancel it but called the store who informed me that the delivery guy had picked up my order just to return it in a few minutes, saying that the customer had canceled it- what a big lie! There after , I picked up the order myself came home and noticed on the ubereats app that the order had been delivered successfully by the delivery guy!!! Another big lie. I have been trying multiple times to contact customer service and have been told to 1. Not worry 2. Login to some weird account- one I don’t have 3. Send an email- to some address-to be told that this address does not exist 4. My issue has been resolved-total lie 4. Sent an email from Uber telling me I won’t be refunded as my problem does not warrant it. Extremely horrible experience. There is no real customer service. Will never order on Ubereats again.
5 days ago
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UberEATS has a 1.1 average rating from 9,477 reviews