I ordered food from this place called Aailia's AM/PM. I quickly realized something was added to my order I didn't want, and I also felt the wait time of 40 minutes was too long. I quickly canceled my order within 30 seconds, and yet I was still charged a cancellation fee of $29.43. When I complained to customer service, they acknowledged that my cancellation happened within a short time, but then explained that because the restaurant accepted my order, they could charge me. I found their reasoning for not compensating me for a refund ridiculous, as they kept saying it was unfair to the restaurant, yet they probably didn't even touch the food. But what also hit my mind is that a 30-dollar cancellation fee is absurd. I've never had this issue with Grubhub or DoorDash. Even when I've cancelled Uber before, the fee is at most 3 dollars. But all of a sudden, for a delivery app, it's more expensive than the product itself. Customer service was informative, but not helpful. Overall, their principles are flawed.
1 day ago
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