Unacceptable Experience – Misleading Menu & Zero Accountability from Brick City Vegan + Uber Eats I had an extremely disappointing experience with Brick City Vegan (Newark) and Uber Eats, which I feel compelled to share publicly after being met with silence and no resolution for over a week. Their Uber Eats listing offers gluten-free buns as a substitution. Based on this, I placed an order for a vegan burger and immediately called the restaurant to confirm. I was told gluten-free buns are not actually available and advised to cancel the order. I raised concern about being charged — they assured me Uber Eats would refund it. I followed their advice, canceled, and reached out to Uber Eats — who refused to refund me, claiming I should “be more careful before ordering.” When Uber Eats contacted the restaurant to verify the issue, Brick City hung up on them, and Uber Eats washed their hands of the situation. So here I am: Charged for food I never received Lied to by the restaurant about what’s available Given zero help by Uber Eats, who hosted the misleading listing Ignored by both parties when I tried to resolve it If you have dietary restrictions or expect basic accountability, be cautious. Neither Brick City nor Uber Eats took ownership — and I was left paying the price for their mistakes.