IT'S ALL AI… YOU DON'T GET TO TALK TO A PERSON IN REAL TIME. I HAD A SUSHI ORDER FROM A WELL RATED RESTAURANT DELIVERED (I AM A FREQUENT IN PERSON CUSTOMER/KNOW OWNERS). THE ORDER WAS LEFT ON A HOT PORCH WITHOUT NOTIFICATION AND IT WAS TOTALLY WRONG. I CALLED THE RESTAURANT, TALKED TO AN OWNER WHO SAID THE DRIVER PICKED UP THE WRONG ORDER. I CALLED THE DRIVER WHO SAID THERE WAS ONLY ONE ORDER FOR HIM TO PICK UP BUT HE WAS GOING BACK TO THE RESTAURANT TO SEE WHAT WENT WRONG AND WOULD CALL ME BACK. WELL AFTER AN HOUR LATER NO CALL FROM DRIVER. DRIVERS NEED TO BE VETTED BETTER. I SAY USE DOORDASH OR GRUBHUB INSTEAD.