Uber Eats Took My Money and Gave Me Excuses On August 4th, I placed a grocery order through Uber Eats. One of the items a 3-pack of hearts of romaine lettuce never arrived. That lettuce was for a salad we were supposed to have with dinner, so yeah, it mattered. We didn’t get the salad, and I didn’t get my $4.24 back. With how expensive groceries are these days, every dollar counts. So I reported the missing item through the app, followed every step I was supposed to. The agent in the chat, Santi, apologized and said they would review the order. But instead of actually helping, I was told that due to “system limitations,” they couldn’t give me a refund or credit. No effort to check with the driver. No attempt to make it right. Just a canned message and that was it. I asked to speak to someone else. I was told there was no one else. If I wanted to speak to a real person by phone, I had to follow certain steps. So I did. I called 1-833-275-2387, went through the prompts, only to be told that Uber no longer accepts calls at that number and to go back to the app. So let me get this straight. I paid for something I never got. I followed the proper process. I was told there’s no one else to speak to. I was sent in circles. And the final suggestion? Just leave a rating. Reading the other reviews—yeah, it’s a pattern. A lot of us are saying the same thing. This isn’t just one bad experience, it’s one of many. I’m adding my voice to the rest because we deserve better than this.