We have ordered from UberEats several times over the last two months or so, with mixed outcomes. We ordered from them the last time this morning. Sunday morning, at 9:43 we ordered a small meal (5 things total) from McDonald's, every few minutes the delivery time would get pushed back - now this could McDonald's fault at this point. 45 minutes later the app shows McDonald's is still preparing our food and we are starving so we choose to cancel the order and go get food ourselves. When you click 'cancel order' it gives you two options - one to continue with your order and one to call support, we called support. The customer service woman was completely unapologetic and rushed through the conversation, she said we wouldn't get a refund if we cancel and that the driver was at the restaurant so please just wait. So we did...we finally got our food nearly one hour after we ordered it. We had no recourse unless we wanted to loose out on $20+. We have now deleted the app and won't be using them again, it just isn't worth the gamble.