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Anonymous
I had called a delivery from a bagel place but realized after the fact that it was on its way that i had an old address in. I called my driver and told him about the issue and we agreed that he could deliver it to my new address which was just a 2 minute drive away. After hanging up i sent my new address but then it said my food had been delivered on the app which is was not to neither my address or my old address where my parents live. I called customer service and explained my issue to which they were very unhelpful, rude, and not understanding at all. The person i was speaking to kept repeating the same thing over and over again, i had asked to speak to a supervisor or possibly anyone else that would be more understanding and he refused. He was incredibly rude and said that if i wanted to speak to someone else i will have to hang up and dial again because he didn’t want to transfer me to anyone else. Thank god my driver ended up delivering my meal but only after 30 minutes of me trying to resolve the issue. The customer service is extremely unprofessional and not qualified at all.
6 years ago
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UberEATS has a 1.1 average rating from 9,482 reviews