After waiting nearly eight hours to find out if my details have been verified, only to be told I’ve failed the verification process. Then to find out it was because I didn’t inform them about one of my previous claims, which I already did online. my insurance jumped to nearly £200. So i said I want to cancel and get a refund, which they informed me I would have to pay a cancellation fee of £75 plus £8 insurance cancellation. Which I told them I won’t be paying anything as my cover isn’t in place and I have no valid insurance with them. Eventually they got my price down And I accept the terms and conditions, the lady was nice and helped but it shouldn’t of taken 8 hours to get this sorted. As a new customer with them I won’t be recommending them at all. It seemed like all they cared about was getting me to pay a higher premium.