Anonymous
After waiting nearly eight hours to find out if my details have been verified, only to be told I’ve failed the verification process. Then to find out it was because I didn’t inform them about one of my previous claims, which I already did online. my insurance jumped to nearly £200. So i said I want to cancel and get a refund, which they informed me I would have to pay a cancellation fee of £75 plus £8 insurance cancellation. Which I told them I won’t be paying anything as my cover isn’t in place and I have no valid insurance with them. Eventually they got my price down And I accept the terms and conditions, the lady was nice and helped but it shouldn’t of taken 8 hours to get this sorted. As a new customer with them I won’t be recommending them at all. It seemed like all they cared about was getting me to pay a higher premium.
1 year ago
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