U Drive Cover Reviews

Name: U Drive Cover
Address: U Drive Cover, Grosvenor House, 4/7 Station Road,, Sunbury Upon Thames
Rating: 3.47

3.5 Rating 2,188 Reviews

63 %

of reviewers recommend U Drive Cover

Company Reviews

Questions

Metrics

3.5

Based on 2,188 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone

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Phone:

07540534725

Location:

U Drive Cover, Grosvenor House, 4/7 Station Road,
Sunbury Upon Thames
TW16 6SB

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ok last year but 30% more than others for 2026 so I moved to another supplyer”

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Posted 4 days ago

“The sale rep was very helpful he guide me through helping me to understand i am very grateful 🤥”

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Posted 1 week ago

“They are professional.”

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Posted 3 weeks ago

“Open your eyes before taking out a policy with this company.”

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Posted 3 weeks ago

“I had a very disappointing experience dealing with Kaitlyn Howell regarding my insurance. Unfortunately, I found her to be uncooperative, unfriendly, and not particularly helpful when I was trying to get assistance with my concerns. The communication felt dismissive, and I did not feel that my questions or concerns were handled with the level of professionalism and customer service I expected. Dealing with insurance can already be stressful, so having someone who is patient, approachable, and willing to help makes a big difference. Overall, I was very dissatisfied with the service I received and felt that the experience could have been handled in a much more professional, respectful, and helpful manner. Based on my personal experience, the customer service was well below my expectations.”

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Posted 3 weeks ago

“Always friendly and helpful”

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Posted 1 month ago

“Asking why there was a gap in my insurance because it wasn't insured. Those is what happens when you go for these budget third party companies instead direct insurance company”

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Posted 1 month ago

“👆🤲❤️ very cheap and nice talking very easy”

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Posted 1 month ago

“Do not use this company they quoted me 80 a month then 100 sent me a letter out it's gone up to 200 this is a scam insurance company keep putting your policy up iv got 8 years no claims worst company iv been with confuse. Com wont to be ashamed of them self for letting this company on your site iv been well scammed people do your research on this company iam cancing my policy”

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Posted 1 month ago

“Great Professional Service by Kaitlyn Howell ⭐️⭐️⭐️⭐️⭐️”

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Posted 2 months ago

“Always question what you are offered. My son was offered £2,500 to renew his policy which had previously been £1000 and had not had accident in past year. Queried this and a few days later a lady rang with a better offer of £775 a year for business car insurance.”

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Posted 2 months ago

“They have a no fault claim still ongoing after 10 months which obviously affects any quotes i look for when this cover expires, they even tried to quote me 7 times my current cost because they haven't done their job and it shows on the database as a claim”

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Posted 2 months ago

“You are disregarding the customer's rights: first, you stated that the insurance policy would not be renewed because you were no longer handling insurance, and then you tried to auto-renew it without asking if I actually wanted to—especially since I already have insurance for my car with another company. I will not recommend you to anyone.”

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Posted 3 months ago

“I paid for my car insurance in full, but after a full day the verification was still not completed, the policy was not validated, and I was unable to drive the car. My money was also blocked, meaning I could not use it to purchase insurance elsewhere. When I asked to cancel due to the delay, I was told £100 may be deducted, which I find unfair given that I had no validated cover in place. I have now submitted a formal complaint to Customer Services, the case manager, and senior management, for the attention of the Managing Director, Mr Steven Robert McPherson. Very frustrating experience and not what I expected after paying in full. I would not recommend based on how this was handled. This could be escalated to Ombdusman and trading standards, plus…I have a feeling I will see them in court by the end of this year.”

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Posted 3 months ago

“Kamil was absolutely lovely and knows what he’s doing, 100% recommend”

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Posted 3 months ago

“CHECK GOOGLE REVIEWS AND BELIEVE THE 1 STAR REVIEWS I don’t know who is being paid to do these reviews but I’d be very careful with this company!!!! 1. The company sent me a letter to say they were going to cancel my policy within 7 days due to incorrect direct debit details FIRST THREAT TO CANCEL when they could of called (do their job) not once did they call. 2. They are a broker of which I used a broker (moneysupermarket) so was surprised to know they would again be ‘searching’ as I couldn’t input 21 years driving (no option) the advisor amended the date to 20 years - which then changed my premium from the cheapest to and extra £20 a month!!!! Not even a small amount THEIR EXCUSE IS YOU MADE CHANGED 3. Paid in full from Premium credit for the policy however they proceed to send threats PAYMENT date is 02/07 we are on 03/07 and I have just had another letter to say YOUR POLICY IS NOW CANCELLED no other calls or letters THIS IS SCARE TACTICS AND THE WORST COMPANY I HAVE EVER DEALT WITH !!!!! 3. I have now submitted cancellation and are contacting the FCA as this is completely insane to run a business putting people in fear of prosecution because YOu as a business need to get your admin in order!!!! 4. U DRIVE COVER you have no effort to call me to ask for any further information- BE AWARE EVEN THO YOU PUT ALL YOUR LIFE DETAILS ON THE APPLICATION THEY WILL NEED YOUR BLOOD TYPE and then obviously SEND CANCELLATION NOTICES I CANT EVEN COMPREHEND THE LEVEL OF RUBBISH THIS COMPANY IS PROBABLY JUST AS HARD TO MAKE A CLAIM.”

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Posted 3 months ago

“why can’t i have a paper copy of all of this it is so stressful to do this on line and find everything why can’t you just transfer information from my previous insurance policy i didn’t ask to be changed over , im so confused about what is needed now . please be patient and ill do my best.”

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Posted 3 months ago

“Absolutely lovely people to talk to and did what I wanted within a matter of minutes would recommend udrive cover to anyone mint insurance providers”

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Posted 4 months ago

“⭐ 1-Star Review – Extremely Unprofessional, Feels Like a Scam I took out a policy with U Drive Insurance Ltd on 2nd June 2026 and paid a huge deposit of £420.61. They told me that after validation I would receive my insurance documents on 3rd June. I waited, called them, and even provided all my details again over the phone. Instead of giving me my documents, they suddenly told me my policy was cancelled — without giving any valid reason. I never received any insurance certificate, no documents, no service, and I didn’t even drive the car under their policy. Despite providing zero service, they still deducted £45 as a cancellation fee. This is completely unfair and feels like a fraud/scam tactic to take money from customers without providing anything in return. On top of that, their team member Syed was extremely rude, unhelpful, and unprofessional during the call. Instead of assisting me, he made the situation even more stressful. I strongly advise everyone to avoid U Drive Insurance Ltd. They take your money, cancel your policy without explanation, provide no documents, and still charge you fees. Absolutely unacceptable behaviour from an insurance company.”

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Posted 4 months ago

“After purchasing a policy online and providing all the requested information, I was contacted for what turned into an extensive interrogation-style phone call with a representative named Syed. I was repeatedly asked to explain information that had already been disclosed during my application, including personal questions about address changes, work locations and other matters that had already been provided. What made the experience even worse was the way the call was handled. Syed spoke so quickly that it was often difficult to understand what he was saying, and when I questioned why I was being asked so many additional questions, he became defensive rather than helpful. As a customer, I felt uncomfortable, frustrated and completely unheard. After spending over an hour on the phone repeating information I had already entered online, I decided I no longer wished to continue with the policy due to the poor customer experience. I was then immediately told I would be charged a £45 cancellation fee. To make matters even more ridiculous, the policy was not even due to start until 9 June 2026. No cover had commenced and no insurance had been used, yet I was still threatened with a cancellation charge. Had I known in advance that purchasing a policy would involve this level of questioning and customer service, I would never have bought it. There are plenty of insurance providers available, and based on my experience, I would strongly encourage people to carefully consider their options before choosing U Drive Cover. Very disappointing experience from start to finish.”

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Posted 4 months ago

U Drive Cover is rated 3.5 based on 2,188 reviews