U Drive Cover Reviews

Name: U Drive Cover
Address: U Drive Cover, Grosvenor House, 4/7 Station Road,, Sunbury Upon Thames
Rating: 3.47

3.5 Rating 2,176 Reviews

63 %

of reviewers recommend U Drive Cover

Company Reviews

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Metrics

3.5

Based on 2,176 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone

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Phone:

07540534725

Location:

U Drive Cover, Grosvenor House, 4/7 Station Road,
Sunbury Upon Thames
TW16 6SB

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You are disregarding the customer's rights: first, you stated that the insurance policy would not be renewed because you were no longer handling insurance, and then you tried to auto-renew it without asking if I actually wanted to—especially since I already have insurance for my car with another company. I will not recommend you to anyone.”

Helpful Report

Posted 1 week ago

“I paid for my car insurance in full, but after a full day the verification was still not completed, the policy was not validated, and I was unable to drive the car. My money was also blocked, meaning I could not use it to purchase insurance elsewhere. When I asked to cancel due to the delay, I was told £100 may be deducted, which I find unfair given that I had no validated cover in place. I have now submitted a formal complaint to Customer Services, the case manager, and senior management, for the attention of the Managing Director, Mr Steven Robert McPherson. Very frustrating experience and not what I expected after paying in full. I would not recommend based on how this was handled. This could be escalated to Ombdusman and trading standards, plus…I have a feeling I will see them in court by the end of this year.”

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Posted 2 weeks ago

“Kamil was absolutely lovely and knows what he’s doing, 100% recommend”

Helpful Report

Posted 2 weeks ago

“CHECK GOOGLE REVIEWS AND BELIEVE THE 1 STAR REVIEWS I don’t know who is being paid to do these reviews but I’d be very careful with this company!!!! 1. The company sent me a letter to say they were going to cancel my policy within 7 days due to incorrect direct debit details FIRST THREAT TO CANCEL when they could of called (do their job) not once did they call. 2. They are a broker of which I used a broker (moneysupermarket) so was surprised to know they would again be ‘searching’ as I couldn’t input 21 years driving (no option) the advisor amended the date to 20 years - which then changed my premium from the cheapest to and extra £20 a month!!!! Not even a small amount THEIR EXCUSE IS YOU MADE CHANGED 3. Paid in full from Premium credit for the policy however they proceed to send threats PAYMENT date is 02/07 we are on 03/07 and I have just had another letter to say YOUR POLICY IS NOW CANCELLED no other calls or letters THIS IS SCARE TACTICS AND THE WORST COMPANY I HAVE EVER DEALT WITH !!!!! 3. I have now submitted cancellation and are contacting the FCA as this is completely insane to run a business putting people in fear of prosecution because YOu as a business need to get your admin in order!!!! 4. U DRIVE COVER you have no effort to call me to ask for any further information- BE AWARE EVEN THO YOU PUT ALL YOUR LIFE DETAILS ON THE APPLICATION THEY WILL NEED YOUR BLOOD TYPE and then obviously SEND CANCELLATION NOTICES I CANT EVEN COMPREHEND THE LEVEL OF RUBBISH THIS COMPANY IS PROBABLY JUST AS HARD TO MAKE A CLAIM.”

Helpful Report

Posted 3 weeks ago

“why can’t i have a paper copy of all of this it is so stressful to do this on line and find everything why can’t you just transfer information from my previous insurance policy i didn’t ask to be changed over , im so confused about what is needed now . please be patient and ill do my best.”

Helpful Report

Posted 3 weeks ago

“Absolutely lovely people to talk to and did what I wanted within a matter of minutes would recommend udrive cover to anyone mint insurance providers”

Helpful Report

Posted 1 month ago

“⭐ 1-Star Review – Extremely Unprofessional, Feels Like a Scam I took out a policy with U Drive Insurance Ltd on 2nd June 2026 and paid a huge deposit of £420.61. They told me that after validation I would receive my insurance documents on 3rd June. I waited, called them, and even provided all my details again over the phone. Instead of giving me my documents, they suddenly told me my policy was cancelled — without giving any valid reason. I never received any insurance certificate, no documents, no service, and I didn’t even drive the car under their policy. Despite providing zero service, they still deducted £45 as a cancellation fee. This is completely unfair and feels like a fraud/scam tactic to take money from customers without providing anything in return. On top of that, their team member Syed was extremely rude, unhelpful, and unprofessional during the call. Instead of assisting me, he made the situation even more stressful. I strongly advise everyone to avoid U Drive Insurance Ltd. They take your money, cancel your policy without explanation, provide no documents, and still charge you fees. Absolutely unacceptable behaviour from an insurance company.”

Helpful Report

Posted 1 month ago

“After purchasing a policy online and providing all the requested information, I was contacted for what turned into an extensive interrogation-style phone call with a representative named Syed. I was repeatedly asked to explain information that had already been disclosed during my application, including personal questions about address changes, work locations and other matters that had already been provided. What made the experience even worse was the way the call was handled. Syed spoke so quickly that it was often difficult to understand what he was saying, and when I questioned why I was being asked so many additional questions, he became defensive rather than helpful. As a customer, I felt uncomfortable, frustrated and completely unheard. After spending over an hour on the phone repeating information I had already entered online, I decided I no longer wished to continue with the policy due to the poor customer experience. I was then immediately told I would be charged a £45 cancellation fee. To make matters even more ridiculous, the policy was not even due to start until 9 June 2026. No cover had commenced and no insurance had been used, yet I was still threatened with a cancellation charge. Had I known in advance that purchasing a policy would involve this level of questioning and customer service, I would never have bought it. There are plenty of insurance providers available, and based on my experience, I would strongly encourage people to carefully consider their options before choosing U Drive Cover. Very disappointing experience from start to finish.”

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Posted 1 month ago

“they are nice people”

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Posted 2 months ago

“Very rude agents, especially Antonio. Not able to insure me for an offered earlier price due to some - apparently cancelled policy 5 years ago and charging £45 for cancelling policy which they have not sold me yet! JOKE!”

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Posted 2 months ago

“U Drive Cover have been a breath of fresh air. The whole process was simple and stress-free, and I didn’t have to waste time searching for the best deal. Excellent service and would definitely recommend.”

Helpful Report

Posted 2 months ago

“Very poor experience – lack of transparency and misleading pricing. I was initially quoted around £721 for my car insurance, however after “validation checks” the total price increased to over £1,100. No clear or specific explanation was provided for this significant increase, despite me asking multiple times. The company only gave generic responses about “validation scoring” and refused to explain exactly what had changed in my case. I also repeatedly asked for a clear breakdown of cancellation costs, but this was never properly provided. Communication was extremely frustrating. I was told I would receive a call back – this never happened. When I requested everything in writing, I was constantly pushed to call instead, which felt like an attempt to avoid giving clear answers in writing. To make things worse, my complaint was marked as “final response” without actually resolving the issue or answering my questions. Overall, this experience felt very unclear and unprofessional. I would strongly advise others to be cautious, as the initial quote may not reflect the final price you are asked to pay. I would not recommend this company.”

Helpful Report

Posted 3 months ago

“Avoid these people. They never followed their own process and then blamed me. I raised a complaint to which they responded. They’d exonerated themselves of course. I cancelled my cover having exchanged 14 emails with them in the first week of cover. Arrogant and complacent customer service support. They are just rubbish.”

Helpful Report

Posted 3 months ago

“Dishonest rip-off company. Accepted "date of offence" for exspired speeding ticket via Compare The Market, and later charged £225 for "risk adjustment". This could and should have been picked up and discussed by their agent who went through all (except this) information I had provided, during a 29-minutes phone call.”

Helpful Report

Posted 3 months ago

“AVOID THIS COMPANY U-DRIVE ARE CHARHING ANORMOUS FEES, DON'T ACEPT THEIR TERMS AND CONDITIONS FOR ONE MOTH THEY CHARGED ME £386 I WANTED TO CANCEL AS IT WAS VERY HIGH PREMIUM. THE MONTHLY PAYMENT WAS £120, THEY CHARGED ME £380 AS I WANTED TO CANCEL. Inception Date: 19/03/26. Cancellation Date: 18/04/26. Days of Cover: 31. Annual Premium: 1350.00. Cost per Day of Cover: 3.70. Insurers’ Fee: 100.00. Total Cost for Days of Cover: 214.66. Return Premium for Unused Cover: 1135.34. Retained Commission: 170.30. Cancellation Fee: 75.00. Unpaid Balance at Point of Cancellation: 1277.00. Balance Payable Following Cancellation: 386.96.”

Helpful Report

Posted 3 months ago

“Don't know who I spoke to but very happy with the kind and understanding help. Wish I'd remembered to say Thank you.”

Helpful Report

Posted 3 months ago

“AVOID AVOID AVOID AVOID AVOID AVOID Some great staff, but sadly some horrendous rude ones who gave me wrong instructions and argued with me about it (the company admitted this ). Ive spent several hours of my own free time trying to sort this out and as an apology and gesture of good will was offered something i do not need for my [policy or would have chosen it. Sadly im with this company for a year but i would advise against using them if you dont want your free time wasted dealing with staff who are not competent in their job.”

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Posted 3 months ago

“Excellent customer service”

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Posted 3 months ago

“Friendly staff good customer service thank you.”

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Posted 3 months ago

“Kaitlyn was very helpful and patience.”

Helpful Report

Posted 4 months ago

U Drive Cover is rated 3.5 based on 2,176 reviews