U Drive Cover Reviews

Name: U Drive Cover
Address: U Drive Cover, Grosvenor House, 4/7 Station Road,, Sunbury Upon Thames
Rating: 3.47

3.5 Rating 2,176 Reviews

63 %

of reviewers recommend U Drive Cover

Company Reviews

Questions

Metrics

3.5

Based on 2,176 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

07540534725

Location:

U Drive Cover, Grosvenor House, 4/7 Station Road,
Sunbury Upon Thames
TW16 6SB

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“U Drive or very good 👍😊”

Helpful Report

Posted 5 months ago

“Hi I would like to say thank you for your help with my car insurance last year I am sorry to say I will not be renewing this year with you sorry as I can get the same level of service for a lot less sorry with all I have for much less the hole premium for this year is £544.58p so will be going there instead sorry so will need to get my proof of no clames bonus please”

Helpful Report

Posted 9 months ago

Thank you for leaving a review. We are sorry to see you leave but appreciate that you have found a policy elsewhere within your budget. Hopefully, we see you sometime again in the future! Please note that we can only send the no claims bonus after your policy has ended!

Posted 8 months ago

“U drive are great and sorted out my Problem with my No Claims bonus. Rachel in particular was awesome, her customer service is second to non.”

Helpful Report

Posted 1 year ago

“Document proof facility site is a bit clunky and unclear. Otherwise OK.”

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Posted 1 year ago

“Good customer service”

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Posted 1 year ago

“Not needed to use for a claim but the renewal price was double the previous year. Did not use again.”

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Posted 1 year ago

“Nice and fast”

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Posted 1 year ago

“U drive cover is a deceiver insurance agent that use trick to take money from you and come back with another to request additional money. Go a way from this company they aren't good company to deal or have a business with .”

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Posted 1 year ago

“Is very fast”

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Posted 2 years ago

“I wasn't impressed by the way you did l chose a comprehensive insurance online priced at £112 a month , only to be told its no longer available after l have paid and surprisingly its still being advertised as available online.”

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Posted 2 years ago

“I agree that some of their charges for changes are extremely high. Also during any cooling off period they are breathe consumer credit act by charging a cancel fee”

Helpful Report

Posted 2 years ago

“Quick service, cheap, easy to deal with, but ended up paying a small fortune to cancel my policy, as I no longer needed it. Similar to most other customers. I guess serves me right for not reading the fine print. Never known this with any other insurance policy, so a bit underhand from the company”

Helpful Report

Posted 2 years ago

“3 Stars is for my overall rating after 3 phone calls. All calls - there was a lot of office noise in the background . Todays call handler was very good and polite. But overall information not explained very well across all 3 contacts”

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Posted 2 years ago

“Not really helpful at all”

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Posted 3 years ago

“I bought the cover. Documents were not sent until I called them. They wanted documents from myself and I sent them straight away. They have taken the money and now I received an email asking for the documents or they will cancel the policy. A third phone call required to solve it.”

Helpful Report

Posted 3 years ago

“Finaly got it sorted out what they asked me to do bit of a palaver the guy i was talking to was very helpfull thanks.”

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Posted 3 years ago

“Had a few problems with the validation process on my insurance policy which I found incredibly stressful. Dan was very patient, calm and explained things clearly. I was able to get it resolved and the customer service I received was excellent.”

Helpful Report

Posted 3 years ago

“Insurance price quoted on comparethe market was incorrect. After paying my initial payment, I was advised that the insurance cover would actually be an additional £1000 per year. This policy was subsequently cancelled. However, I had a positive experience with Jamie at U Drive cover who helped me cancel the policy, and explain how he could help me with the costs.”

Helpful Report

Posted 3 years ago

“Having originally dealt with a trainee sales agent and disappointed with his level of service, I decided to cancel my policy, based on 2 factors: Quoted additional premium was not acceptable and literally being pressured to commit to the new cover by the threat of an increasing premium if i did not commit that day. Having sourced cover with another well known Insurance Company, I was able to pay slightly more than the quoted by U Drive Cover for a full 12 months and not six months which had left to run on my policy. Not Impressed!! However, today, I spoke with a fully professional agent by the name of Jamie Griffiths who dealt with my cancellation promptly and efficiently within a few minutes, had I spoken with him initially, I may not have needed to cancel my policy. Jamie is the guy to ask for at U Drive Cover and I highly recommend him. I now look forward to my No Claims Discount Certificate and the balance of my premium being refunded. Thank you Jamie. Michael A Callus.”

Helpful Report

Posted 3 years ago

“The people we dealt with by phone were helpful and courteous but every contact was because the premium had gone up for reasons we had no idea about. The computer generated letters also give a heart attack and make you feel like a criminal, they keep coming even when the issue is sorted”

Helpful Report

Posted 3 years ago

U Drive Cover is rated 3.5 based on 2,176 reviews