U Drive Cover Reviews

Name: U Drive Cover
Address: U Drive Cover, Grosvenor House, 4/7 Station Road,, Sunbury Upon Thames
Rating: 3.47

3.5 Rating 2,188 Reviews

63 %

of reviewers recommend U Drive Cover

Company Reviews

Questions

Metrics

3.5

Based on 2,188 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

07540534725

Location:

U Drive Cover, Grosvenor House, 4/7 Station Road,
Sunbury Upon Thames
TW16 6SB

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was not happy on how I was treated during my policy process. I would not like to renew my policy with you.”

Helpful Report

Posted 1 year ago

Thank you for sharing your feedback. We’re sorry to hear that your experience didn’t meet your expectations on this occasion. At U Drive Cover, we always aim to provide a fair, transparent, and helpful service, and we take all feedback seriously to help us identify where we can improve. Please ensure to contact us to make sure your policy does not renew. We appreciate you taking the time to leave a review — feedback like yours helps us continue to review and strengthen our customer experience.

Posted 11 months ago

“Very bad attitude as I did not want to continue for second year very rude all because I don’t want to renew?”

Helpful Report

Posted 1 year ago

Thank you for sharing your feedback. We’re sorry to hear that your experience didn’t meet your expectations on this occasion. At U Drive Cover, we always aim to provide a fair, transparent, and helpful service, and we take all feedback seriously to help us identify where we can improve. We appreciate you taking the time to leave a review — feedback like yours helps us continue to review and strengthen our customer experience.

Posted 11 months ago

“Poor customer service, very expensive, the price was clear when I got the quote after ringing up extra charges where added and the price per month went up, would not recommend and would never use again.”

Helpful Report

Posted 1 year ago

“I applied online, was quoted £900, accepted, and paid. Simple enough — or so I thought. Instead, I was dragged into a long, confusing phone call with a representative I could barely understand, despite the fact I’d already paid. Then, later that same evening, I got another call telling me the price had suddenly jumped to £2,000. Nothing had changed in my details. Nothing. Yet somehow the cost more than doubled after they’d already taken my money. This feels like a classic bait‑and‑switch tactic. Completely unprofessional, misleading, and a warning sign to anyone considering using them. If this is how they treat paying customers, I’d strongly advise looking elsewhere.”

Helpful Report

Posted 1 year ago

“I had an excellent experience with Constance when changing my car insurance. She was incredibly helpful, patient, and professional throughout the process. She explained everything clearly, answered all of my questions, and made what could have been a stressful task feel smooth and straightforward. Her friendly attitude and great customer service really stood out. I truly appreciate her support and would highly recommend her to anyone needing assistance.”

Helpful Report

Posted 1 year ago

“Not a single dollar lost, everything was returned perfectly.”

Helpful Report

Posted 1 year ago

“Would not even give them one star. Spoke with someone a couple of days ago as was getting a new car. They quoted another £200, although had already paid a full years insurance, there was three months left of my insurance that was paid in full. when I queried this I get attitude from the call handler. Decided to go to a reputable insurer to insure new car. phoned to cancel the years insurance that was paid in full they took another £50 off of me.”

Helpful Report

Posted 1 year ago

“Excellent service”

Helpful Report

Posted 1 year ago

“Hi UDrive Thank you for the renewal invitation. This year I have changed my insurer to RAC as they are running a very good deal that includes breakdown but never fear as probably il be back next year. Unfortunately that's how it works but as said il be back”

Helpful Report

Posted 1 year ago

“Avoid this Company if can. Just been charged £215 for cancellation and they retained the balance on my premium without a single refund when I scrapped my car off”

Helpful Report

Posted 1 year ago

“The customer care service it wonderful”

Helpful Report

Posted 1 year ago

“Absolutely amazing. Had an issue with my insurance but they were able to sort it out very quickly for me to stay insured. Would definitely recommend this company”

Helpful Report

Posted 1 year ago

“She had a lovely voice - B”

Helpful Report

Posted 1 year ago

“Very quick and staff are very helpful in sorting documents!”

Helpful Report

Posted 1 year ago

“Brilliant customer service well pleased very helpful knew what I was on about straight away and knew how to help me. would recommend a friends and family very helpful company.”

Helpful Report

Posted 1 year ago

“Keep adding extra costs. You get charged if the information you enter is not spot on. Never had this with any previous insurer. Any excuse to add extra charges. Not a good company.”

Helpful Report

Posted 1 year ago

“⭐⭐⭐⭐⭐ Great experience with U Drive Cover! Their customer support is excellent – always quick to respond and very helpful. Highly recommended for reliable car insurance!”

Helpful Report

Posted 1 year ago

“Very good service”

Helpful Report

Posted 1 year ago

“Was very helpful”

Helpful Report

Posted 1 year ago

“Very good”

Helpful Report

Posted 1 year ago

U Drive Cover is rated 3.5 based on 2,188 reviews