U Drive Cover Reviews

Name: U Drive Cover
Address: U Drive Cover, Grosvenor House, 4/7 Station Road,, Sunbury Upon Thames
Rating: 3.47

3.5 Rating 2,176 Reviews

63 %

of reviewers recommend U Drive Cover

Company Reviews

Questions

Metrics

3.5

Based on 2,176 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

07540534725

Location:

U Drive Cover, Grosvenor House, 4/7 Station Road,
Sunbury Upon Thames
TW16 6SB

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Katelyn Howel felt with my inquiry for a insurance policy quote in a very polite and professional manner as do all the staff that I’ve spoke to in the past…I would recommend U Drive to anyone”

Helpful Report

Posted 8 months ago

“I had to provide a driving licence check code as part of motor insurance renewal but when I forwarded it I was told the code was not valid. Which means your systems don't work adequately . A very basic issue that shouldn't happen and results in a very poor customer experience”

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Posted 8 months ago

“Awful company if you get hit whilst parked!!!!!! They rip you off anyway for all aspects of the insurance and their customer service is shocking- bet this does not get posted but should”

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Posted 8 months ago

“5 star insurance company! I've been with them for many years & they always give me the best & cheapest insurance quote possible. Excellent communication's, very easy to get in contact with. Hopefully i will be using them for years to come.”

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Posted 8 months ago

“Only give 4 stars,, great service,,, insurance went on late! So got pulled over,. Things sorted now,, .And happy with the service.”

Helpful Report

Posted 8 months ago

“Hi I would like to say thank you for your help with my car insurance last year I am sorry to say I will not be renewing this year with you sorry as I can get the same level of service for a lot less sorry with all I have for much less the hole premium for this year is £544.58p so will be going there instead sorry so will need to get my proof of no clames bonus please”

Helpful Report

Posted 9 months ago

Thank you for leaving a review. We are sorry to see you leave but appreciate that you have found a policy elsewhere within your budget. Hopefully, we see you sometime again in the future! Please note that we can only send the no claims bonus after your policy has ended!

Posted 8 months ago

“Hard to find account online”

Helpful Report

Posted 9 months ago

Thank you for your feedback. We do have an online website but no online accounts. We are contactable via email or whatsapp though.

Posted 8 months ago

“Your customer service is extremely fabulours.weldone”

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Posted 9 months ago

Thank you so much for taking the time to share your positive experience! We’re really pleased to hear that you’re happy with the service you received from U Drive Cover. Our team always aims to make things as smooth and straightforward as possible, and it’s great to know that reflected in your experience. Thanks again for choosing U Drive Cover — we truly appreciate your support!

Posted 8 months ago

“I was not happy on how I was treated during my policy process. I would not like to renew my policy with you.”

Helpful Report

Posted 9 months ago

Thank you for sharing your feedback. We’re sorry to hear that your experience didn’t meet your expectations on this occasion. At U Drive Cover, we always aim to provide a fair, transparent, and helpful service, and we take all feedback seriously to help us identify where we can improve. Please ensure to contact us to make sure your policy does not renew. We appreciate you taking the time to leave a review — feedback like yours helps us continue to review and strengthen our customer experience.

Posted 8 months ago

“Very bad attitude as I did not want to continue for second year very rude all because I don’t want to renew?”

Helpful Report

Posted 9 months ago

Thank you for sharing your feedback. We’re sorry to hear that your experience didn’t meet your expectations on this occasion. At U Drive Cover, we always aim to provide a fair, transparent, and helpful service, and we take all feedback seriously to help us identify where we can improve. We appreciate you taking the time to leave a review — feedback like yours helps us continue to review and strengthen our customer experience.

Posted 8 months ago

“Poor customer service, very expensive, the price was clear when I got the quote after ringing up extra charges where added and the price per month went up, would not recommend and would never use again.”

Helpful Report

Posted 10 months ago

“I applied online, was quoted £900, accepted, and paid. Simple enough — or so I thought. Instead, I was dragged into a long, confusing phone call with a representative I could barely understand, despite the fact I’d already paid. Then, later that same evening, I got another call telling me the price had suddenly jumped to £2,000. Nothing had changed in my details. Nothing. Yet somehow the cost more than doubled after they’d already taken my money. This feels like a classic bait‑and‑switch tactic. Completely unprofessional, misleading, and a warning sign to anyone considering using them. If this is how they treat paying customers, I’d strongly advise looking elsewhere.”

Helpful Report

Posted 10 months ago

“I had an excellent experience with Constance when changing my car insurance. She was incredibly helpful, patient, and professional throughout the process. She explained everything clearly, answered all of my questions, and made what could have been a stressful task feel smooth and straightforward. Her friendly attitude and great customer service really stood out. I truly appreciate her support and would highly recommend her to anyone needing assistance.”

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Posted 10 months ago

“Not a single dollar lost, everything was returned perfectly.”

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Posted 10 months ago

“Would not even give them one star. Spoke with someone a couple of days ago as was getting a new car. They quoted another £200, although had already paid a full years insurance, there was three months left of my insurance that was paid in full. when I queried this I get attitude from the call handler. Decided to go to a reputable insurer to insure new car. phoned to cancel the years insurance that was paid in full they took another £50 off of me.”

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Posted 10 months ago

“Excellent service”

Helpful Report

Posted 11 months ago

“Hi UDrive Thank you for the renewal invitation. This year I have changed my insurer to RAC as they are running a very good deal that includes breakdown but never fear as probably il be back next year. Unfortunately that's how it works but as said il be back”

Helpful Report

Posted 11 months ago

“Avoid this Company if can. Just been charged £215 for cancellation and they retained the balance on my premium without a single refund when I scrapped my car off”

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Posted 11 months ago

“The customer care service it wonderful”

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Posted 11 months ago

“Absolutely amazing. Had an issue with my insurance but they were able to sort it out very quickly for me to stay insured. Would definitely recommend this company”

Helpful Report

Posted 11 months ago

U Drive Cover is rated 3.5 based on 2,176 reviews