U Drive Cover Reviews

Name: U Drive Cover
Address: U Drive Cover, Grosvenor House, 4/7 Station Road,, Sunbury Upon Thames
Rating: 3.47

3.5 Rating 2,188 Reviews

63 %

of reviewers recommend U Drive Cover

Company Reviews

Questions

Metrics

3.5

Based on 2,188 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

07540534725

Location:

U Drive Cover, Grosvenor House, 4/7 Station Road,
Sunbury Upon Thames
TW16 6SB

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“they are nice people”

Helpful Report

Posted 5 months ago

“Very rude agents, especially Antonio. Not able to insure me for an offered earlier price due to some - apparently cancelled policy 5 years ago and charging £45 for cancelling policy which they have not sold me yet! JOKE!”

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Posted 5 months ago

“U Drive Cover have been a breath of fresh air. The whole process was simple and stress-free, and I didn’t have to waste time searching for the best deal. Excellent service and would definitely recommend.”

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Posted 5 months ago

“Very poor experience – lack of transparency and misleading pricing. I was initially quoted around £721 for my car insurance, however after “validation checks” the total price increased to over £1,100. No clear or specific explanation was provided for this significant increase, despite me asking multiple times. The company only gave generic responses about “validation scoring” and refused to explain exactly what had changed in my case. I also repeatedly asked for a clear breakdown of cancellation costs, but this was never properly provided. Communication was extremely frustrating. I was told I would receive a call back – this never happened. When I requested everything in writing, I was constantly pushed to call instead, which felt like an attempt to avoid giving clear answers in writing. To make things worse, my complaint was marked as “final response” without actually resolving the issue or answering my questions. Overall, this experience felt very unclear and unprofessional. I would strongly advise others to be cautious, as the initial quote may not reflect the final price you are asked to pay. I would not recommend this company.”

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Posted 6 months ago

“Avoid these people. They never followed their own process and then blamed me. I raised a complaint to which they responded. They’d exonerated themselves of course. I cancelled my cover having exchanged 14 emails with them in the first week of cover. Arrogant and complacent customer service support. They are just rubbish.”

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Posted 6 months ago

“Dishonest rip-off company. Accepted "date of offence" for exspired speeding ticket via Compare The Market, and later charged £225 for "risk adjustment". This could and should have been picked up and discussed by their agent who went through all (except this) information I had provided, during a 29-minutes phone call.”

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Posted 6 months ago

“AVOID THIS COMPANY U-DRIVE ARE CHARHING ANORMOUS FEES, DON'T ACEPT THEIR TERMS AND CONDITIONS FOR ONE MOTH THEY CHARGED ME £386 I WANTED TO CANCEL AS IT WAS VERY HIGH PREMIUM. THE MONTHLY PAYMENT WAS £120, THEY CHARGED ME £380 AS I WANTED TO CANCEL. Inception Date: 19/03/26. Cancellation Date: 18/04/26. Days of Cover: 31. Annual Premium: 1350.00. Cost per Day of Cover: 3.70. Insurers’ Fee: 100.00. Total Cost for Days of Cover: 214.66. Return Premium for Unused Cover: 1135.34. Retained Commission: 170.30. Cancellation Fee: 75.00. Unpaid Balance at Point of Cancellation: 1277.00. Balance Payable Following Cancellation: 386.96.”

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Posted 6 months ago

“Don't know who I spoke to but very happy with the kind and understanding help. Wish I'd remembered to say Thank you.”

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Posted 6 months ago

“AVOID AVOID AVOID AVOID AVOID AVOID Some great staff, but sadly some horrendous rude ones who gave me wrong instructions and argued with me about it (the company admitted this ). Ive spent several hours of my own free time trying to sort this out and as an apology and gesture of good will was offered something i do not need for my [policy or would have chosen it. Sadly im with this company for a year but i would advise against using them if you dont want your free time wasted dealing with staff who are not competent in their job.”

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Posted 6 months ago

“Excellent customer service”

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Posted 6 months ago

“Friendly staff good customer service thank you.”

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Posted 6 months ago

“Kaitlyn was very helpful and patience.”

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Posted 7 months ago

“Maisie was fantastic. Pay rise asap please. Best customer care service ☺️”

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Posted 7 months ago

“U Drive or very good 👍😊”

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Posted 8 months ago

“Your insurance was far to dear .that's why im changing my insurance to direct line.”

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Posted 8 months ago

“No problem with Representatives but this company is one to avoid. Fortunately, I've not had to make a claim but the stressful processes and nonsensical chasers doesn't fill one with confidence. You may need to pay a little more with a competitor but my advice would be to do so. God forbid you have to make small amendments .... they'll charge you top fees !!”

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Posted 8 months ago

“Yes I spoke with Kaitlyn and she was very helpful”

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Posted 8 months ago

“Excellent Kaitlyn was very helpful, cheerful and spoke clearly.”

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Posted 8 months ago

“Excellent like always Very helpful with my renewal 5star”

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Posted 9 months ago

“Incompetent insurer. Told me that it’s illegal to have two policies on the same car. Also have no idea how Motability insurance and then mask over their own failings”

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Posted 9 months ago

U Drive Cover is rated 3.5 based on 2,188 reviews