Excellent service from this company. The order was delivered on time and the haulier was fantastic as they went to some trouble getting the pallet very close to our home for ease of carrying/storing. It was quite a large order and I noticed there was a few extra boxes of kindling added for free, not so sure if this is standard practice but a nice touch from the company in any case! The heat logs are excellent and I really prefer them to natural logs due to their consistency and clean burn - always bone dry and emit very little smoke. The bulk-buy prices are just as competitive as hardwood logs too so they are really a no brainer. I've tried cheaper alternatives before but UK Heat Logs really do provide a superior product which burns for longer and at a far greater heat. Give them a try, you'll be pleasantly surprised at the overall quality.