Excellent alround customer service, since discovering UKHeatLogs 3 winters ago I've only used heatlogs from UKHeatLogs. The product is excellent, very high energy efficient, clean and no mess as with other solid fuels. The heatlogs are packed in handy boxes of 8 logs each box weighing just 10kgs, so conveniwnt for taking from your woodstore to stove. The customer service at UKHeatLogs is second to none, our drive is extremely steep and as a consequence we require our hetlogs to be packed as half pallets rather than full pallets and UKHeatLogs very kindly supply our full pallets split as half pallets which is far more convenient to meet the requirements of our circumstances. We have recommended UKHeatlogs to our friends whom we know are also using them and extremely pleased with UKHEatLogs as ourselves and I believe following our recommendation to our professional Chimney Sweep he has now become an agent for UKHeatLogs and is recommending them to all his customers. I think that speaks for itself. Goes without saying the staff at UKHeatLogs could not be more friendly and helpful, I thoroughly recommend UKHeatlogs without hesitation.