This has been my first purchase of heat logs and I researched extensively before buying. Overall, the prices were very competitive and details of what you were getting easy to understand. Sometimes companies fail to fully explain what is on offer. From the point of ordering online the service was first class. Notably Becky, who kept me fully informed both by phone and e mail on the progress of the order. The logs arrived on time, well packed in easy to store boxes and I am extremely pleased with the whole buying process. I will certainly use them again for my next supply and would certainly recommend them for their commitment to service.